Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18640 Views
  • 27 replies
  • 4 likes
  • 18640 Views
  • 27 replies
  • 4 likes

Starbucks Discount for Starbucks Target?

Hello! I know there is a premium discount for starbucks employees. I work at a starbucks located in a target, but it’s still classified as a starbucks. Am I still eligible for the discount?

  • Visitor
  • Hello! I know there is a premium discount for starbucks employees. I work at a starbucks located in a target, but it’s still classified as a starbucks. Am I still eligible for the discount? 
  • Maxim
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Charged me for month i din't i was going to get charged on.

Plan: SoloPremiumCountry: Belgium DevicePC Windows 11Operating SystemWindows My Question or IssueI took 1 month of free Spotify premium and past that month i got charged for a new month what i initally din't want to be. What should i do?

  • Newbie
  •   Plan: Solo Premium Country: Belgium   Device PC Windows 11 Operating System Windows   My Question or Issue I took 1 month of free Spotify premium and past that month i got...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

My girlfriend is afraid if she will lose login into her account

I can't find where to post my question. My girlfriend is afraid if she will change the plan to premium or back to regular after there will be some problem with the login. She has an old email adress connected that she has no access to but its connect...

  • Visitor
  • I can't find where to post my question. My girlfriend is afraid if she will change the plan to premium or back to regular after there will be some problem with the login. She has an old email adress ...
  • Prague
  • Community Legend
  • 425 Views
  • 2 replies
  • 1 likes
  • 425 Views
  • 2 replies
  • 1 likes

Superuser Contribution Problemas con el pago mensual del plan individual

Tengo un problema con la suscripción del plan individual, durante mucho tiempo estuve haciendo el pago con tarjeta ahora que ya no tiene fondos decidí pagar usando una tarjeta de regalo (ya había pasado 2 semanas que la tarjeta fue retirada de la cue...

  • Newbie
  • Tengo un problema con la suscripción del plan individual, durante mucho tiempo estuve haciendo el pago con tarjeta ahora que ya no tiene fondos decidí pagar usando una tarjeta de regalo (ya había pas...
  • OscarDC
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancel the plain i paid for a mistake and renew my actual plain

my duo plain is going to finish and i was going to renew but i accidentally paid for te solo premium, can i cancel de solo i've paid and renew my duo?

  • Visitor
  • my duo plain is going to finish and i was going to renew but i accidentally paid for te solo premium, can i cancel de solo i've paid and renew my duo?
  • Elena
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium and Hulu (Ad-Free) Package

PlanFree/Premium- [Potential Plan] Spotify Premium WITH Hulu (Ad-FREE) Country- USA Device - All and any devices. Operating System(iOS 10, Android Oreo, Windows 10,etc.)- All and any working operating systems. My Question or IssueHello everyone! Curr...

  • Casual Listener
  •   Plan Free/Premium - [Potential Plan] Spotify Premium WITH Hulu (Ad-FREE)   Country - USA   Device   - All and any devices.   Operating System (iOS 10, Android&...
  • Muhammad_Rijvi
  • Newbie
  • 33936 Views
  • 2 replies
  • 95 likes
  • 33936 Views
  • 2 replies
  • 95 likes

Can't change region or payment information

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 16.6.1) My Question or IssueI moved from Germany to the States a couple of months ago. I wanted to change my region in my Spotify account settings, but it will not let me do...

  • Visitor
  • Plan Premium Country United States Device (iPhone 13 Pro Max) Operating System (iOS 16.6.1)   My Question or Issue I moved from Germany to the States a couple of months ago. I wanted t...
  • Not applicable
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium duo doesn’t work

Hello everyone Me and my boyfriend got the spotify premium duo and we got it along time ago and we didn’t have any problem with it , but this time we did pay again and it did work at first but then the app shuts down and when i tried to open it it to...

  • Newbie
  • Hello everyone  Me and my boyfriend got the spotify premium duo and we got it along time ago and we didn’t have any problem with it , but this time we did pay again and it did work at first but...
  • Yordan
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Getting double charge

I have had the disney/spotify/hulu bundle for awhile. My husband wanted a spotify account so we upgraded to a DUO account. The bundle did not cancel. I have been double charged for months and the bundle does not show on my spotify accounty. I can't c...

  • Visitor
  • I have had the disney/spotify/hulu bundle for awhile. My husband wanted a spotify account so we upgraded to a DUO account. The bundle did not cancel. I have been double charged for months and the bun...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Duo account - same address is not matching

I'm linking a new duo account to a family member in the same location (Belgium), typing exactly the same address, but Spotify keeps on saying that it seems to be from a different address/country. Extremely annoying, no idea how to proceed now.

  • Visitor
  • I'm linking a new duo account to a family member in the same location (Belgium), typing exactly the same address, but Spotify keeps on saying that it seems to be from a different address/country. Ext...
  • Maxim
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Cant add to Duo scription

PlanDuoCountryUSADeviceIPhone 8Operating SystemiOS 10 My Question or IssueI have an Android system on my Samsung cel. My wife has an Apple. Am trying to connect her via my Duo subscription but have been unable to do so. Can anyone assist? Harold

  • Casual Listener
  • Plan Duo Country USA Device IPhone 8 Operating System iOS 10   My Question or Issue I have an Android system on my Samsung cel. My wife has an Apple. Am trying to connect her via my Du...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution 購入したプリペイドカードが使えない

利用期限の更新をしようとしてプリペイドカードを購入したがコードを入力しても使えない。支払い方法を確認したくて見た時にキャリアにうっかり変更した可能性あり(使っているものは全て該当しないため使えない)、プリペイドカード利用に戻すにはどうしたらいいのか？

  • Visitor
  • 利用期限の更新をしようとしてプリペイドカードを購入したがコードを入力しても使えない。支払い方法を確認したくて見た時にキャリアにうっかり変更した可能性あり(使っているものは全て該当しないため使えない)、プリペイドカード利用に戻すにはどうしたらいいのか？
  • Joan
  • Moderator
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Duo app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife bought a duo subskription. But Spotify rejects me and says our adresses don’t match. ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My wife...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

I'm being billed twice - how do i get rid of the duplicate payment

I looked on my bank statement and I am being billled twice, can someone help me get rid of the duplicate account

  • Visitor
  • I looked on my bank statement and I am being billled twice, can someone help me get rid of the duplicate account
  • Maxim
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

I would like to pay with my other country card or PayPal.

It is a nightmare not to be able to use any card worldwide or PayPal unless my subscription country is concise. Spotify is not friendly for all.

  • Visitor
  • It is a nightmare not to be able to use any card worldwide or PayPal unless my subscription country is concise. Spotify is not friendly for all.
  • Maxim
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else using my credit card to pay a spotify account

Hi so I checked my credit card transactions and I noticed that I have been paying for a spotify account that is not mine. My account is charged for only $4.99 but I also have another spotify account that my credit card is being charged with for $9.99...

  • Newbie
  • Hi so I checked my credit card transactions and I noticed that I have been paying for a spotify account that is not mine. My account is charged for only $4.99 but I also have another spotify account ...
  • Elena
  • Moderator
  • 1749 Views
  • 3 replies
  • 0 likes
  • 1749 Views
  • 3 replies
  • 0 likes

Superuser Contribution Moved to another country and can't change payment

Moved from Austria to Italy and so switched also my bank and credit card.Now the former Austrian credit card is gone and I am not able to switch to my Italian credit card, nor can I change my country in the account settings. Seems I am trapped in the...

  • Casual Listener
  • Moved from Austria to Italy and so switched also my bank and credit card. Now the former Austrian credit card is gone and I am not able to switch to my Italian credit card, nor can I change my count...
  • Lyubka
  • Moderator
  • 373 Views
  • 4 replies
  • 0 likes
  • 373 Views
  • 4 replies
  • 0 likes

Changing country and plan not working

Changing from an Premium Individual in Germany to a Premium Duo in Zimbabwe (managed by my partner).I´ve cancelled my plan, and moved to a Free acount and then clicked on the invite link from my partner. Spotify refuses to acknowledge that we are at ...

  • Visitor
  • Changing from an Premium Individual in Germany to a Premium Duo in Zimbabwe (managed by my partner). I´ve cancelled my plan, and moved to a Free acount and then clicked on the invite link from my pa...
  • Maxim
  • Spotify Star
  • 297 Views
  • 3 replies
  • 1 likes
  • 297 Views
  • 3 replies
  • 1 likes

Premium family - members cannot access

PlanFamily PremiumCountryLithuaniaDeviceiPhone 12My Question or Issue Family members cannot access Family Premium subscription. They entered correct address that matches mine but Spotify system kept throwing errors stating that the address does not m...

  • Newbie
  •   Plan Family Premium Country Lithuania Device iPhone 12 My Question or Issue   Family members cannot access Family Premium subscription. They entered correct address that matches ...
  • adrianowy
  • Casual Listener
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes