Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129091 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57681 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233147 Views
144 replies
13 likes
Hola para saber sobre un cobro que se me hizo por el monto de 53.32 que no tiene nada que ver con mi plan. Tengo una cuenta premiun familiar. Como haria para reponerme este cobro, tengo para mandar imagen de la misma. Si me ayudan con esto, soy de Pa...
Hola para saber sobre un cobro que se me hizo por el monto de 53.32 que no tiene nada que ver con mi plan. Tengo una cuenta premiun familiar. Como haria para reponerme este cobro, t...
Spotify Star
443 Views
1 replies
0 likes
I left Spotify because you increased my payment when I changed my credit card details and somehow I now get spam Spotify offering me to sign up again for free but asking my account and persoanl details.How did they know I left Spotify and how did the...
I left Spotify because you increased my payment when I changed my credit card details and somehow I now get spam Spotify offering me to sign up again for free but asking my account and persoanl detai...
Spotify Star
242 Views
1 replies
0 likes
PlanDuo/PremiumCountryEgyptDeviceIPhone 12 miniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy monthly payment failed. I checked, there is enough money on a card and it’s working. When I was trying to update my payment ...
Plan Duo/Premium Country Egypt Device IPhone 12 mini Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My monthly payment failed. I checked, there is...
Visitor
18801 Views
16 replies
1 likes
my child brought premium only a few hours ago on my card without my permission, could i get my money back since i didn’t use it for a month
my child brought premium only a few hours ago on my card without my permission, could i get my money back since i didn’t use it for a month
Spotify Star
259 Views
1 replies
0 likes
I subscribed to Spotify premium in France, and I recently moved to Canada, so I'd like to use my Canadian credit card to pay my subscription. I click the "change country" button on the page where I can enter my credit card infos, and it redirect me t...
I subscribed to Spotify premium in France, and I recently moved to Canada, so I'd like to use my Canadian credit card to pay my subscription. I click the "change country" button on the page where I c...
Spotify Star
337 Views
1 replies
0 likes
I am in USA, using a credit card from USA. I am not able to upgrade to premium. I am receiving card and country different error. PlanFreeCountryusaDevices21Operating System My Question or Issue
I am in USA, using a credit card from USA. I am not able to upgrade to premium. I am receiving card and country different error. Plan Free Country usa Device s21 Operating ...
Spotify Star
257 Views
1 replies
0 likes
A mi compañero si lo deja ya que le envíe la invitación y accedió sin problemas. Pero a mi no se me actualiza y sigo sin poder acceder al plan dúo
A mi compañero si lo deja ya que le envíe la invitación y accedió sin problemas. Pero a mi no se me actualiza y sigo sin poder acceder al plan dúo
Spotify Legend
264 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to update my debit card info & some how activated an individual account. I switched it ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had t...
Spotify Star
279 Views
1 replies
0 likes
I have a premium subscription and saw the promo for Duo Trial show up a few times. My gf would like a spotify premium to make use of the new audio book feature. Is it possible to get the Duo Trial offer again? Thank you!
I have a premium subscription and saw the promo for Duo Trial show up a few times. My gf would like a spotify premium to make use of the new audio book feature. Is it possible to get the Duo Trial of...
Newbie
24272 Views
3 replies
1 likes
My wife lives in mexico but cant use spotify duo link. can i get my refund since my wife is not using the second account and stay with 1 premium account? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...
My wife lives in mexico but cant use spotify duo link. can i get my refund since my wife is not using the second account and stay with 1 premium account? Plan Free/Premium Country D...
Moderator
286 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
250 Views
1 replies
0 likes
My wife can’t find our address even though she writes everything correctly, she writes that she is trying to cheat and use someone else’s link
My wife can’t find our address even though she writes everything correctly, she writes that she is trying to cheat and use someone else’s link
Moderator
242 Views
1 replies
0 likes
I paid for premium once and cancelled it soon after now I am on a family plan. I deleted all my cards and am still getting charged wth?PlanFree/Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wi...
I paid for premium once and cancelled it soon after now I am on a family plan. I deleted all my cards and am still getting charged wth? Plan Free/ Country Device (iPhone 8, Samsung Galax...
Spotify Legend
269 Views
1 replies
0 likes
PlanDuoCountryUnited StatesDeviceVariousOperating SystemVarious My Question or IssueI am currently on Spotify Duo, if I change my subscription to a solo subscription the day after I pay for Duo. Will my duo still have spotify premium until the next p...
Plan Duo Country United States Device Various Operating System Various My Question or Issue I am currently on Spotify Duo, if I change my subscription to a solo subscription the day ...
Spotify Star
338 Views
1 replies
0 likes
My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again
My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again
Spotify Legend
264 Views
1 replies
0 likes
PlanPremium IndividualCountryEnglandDevice(Samsung Galaxy S10+, Samsung Galaxy Tab S8 Ultra)Operating System(Android Snow Cone, Android Tiramisu) My Question or IssueI recently deleted my Facebook account (permanently) but I forgot that it was the ac...
Plan Premium Individual Country England Device (Samsung Galaxy S10+, Samsung Galaxy Tab S8 Ultra) Operating System (Android Snow Cone, Android Tiramisu) My Question or Issue ...
Spotify Star
291 Views
1 replies
0 likes
When I logged into my account after I upgraded to Duo, all of my playlists are gone. I checked "Recover my playlists" and there are no playlists listed there. How do I get my playlists back?
When I logged into my account after I upgraded to Duo, all of my playlists are gone. I checked "Recover my playlists" and there are no playlists listed there. How do I get my playlists back?
Not applicable
1164 Views
3 replies
0 likes
I use to have Hulu with my spotify account. but now i cant log in hulu and there was no notification that Spotify remove our hulu
I use to have Hulu with my spotify account. but now i cant log in hulu and there was no notification that Spotify remove our hulu
Regular
1068 Views
2 replies
0 likes
None of the below inmation is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc....
None of the below inmation is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook ...
Spotify Star
848 Views
2 replies
0 likes
Help me to cancel my mini premium to student premium
Help me to cancel my mini premium to student premium
Moderator
296 Views
1 replies
0 likes
