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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5974 Views
  • 23 replies
  • 2 likes
  • 5974 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premiim Duo - With Option for Kids Account.

PlanPremium DuoCountryIreland/All DeviceNAOperating SystemNA My Question or IssueCan you add the option with Premium Duo to have one adults accont and one kids account? If you are paying for 2 accounts then the type of account you want should be flex...

  • Visitor
  • Plan Premium Duo Country Ireland/All   Device NA Operating System NA   My Question or Issue Can you add the option with Premium Duo to have one adults accont and one kids account...
  • TPholiday
  • Newbie
  • 3555 Views
  • 5 replies
  • 11 likes
  • 3555 Views
  • 5 replies
  • 11 likes

Superuser Contribution I can't figure out why spotify is trying to charge me extra payment

Hello everyone! May I ask for your help?Every month I pay $ 2.49 for a student subscription, I have been using and paying for almost two years now. But this month, Spotify is trying to charge me 13,790KZT (almost 30$) for a subscription and sends a n...

  • Newbie
  • Hello everyone! May I ask for your help? Every month I pay $ 2.49 for a student subscription, I have been using and paying for almost two years now. But this month, Spotify is trying to charge me 13...
  • OscarDC
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to join my husband Duo premium

Hi,I have a message saying the adresse should be similar to join.Of course we have checked already and it is the same. thanks for the quick advise

  • Visitor
  • Hi, I have a message saying the adresse should be similar to join. Of course we have checked already and it is the same.  thanks for the quick advise
  • OscarDC
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo account address

Can’t set up duo account because my phone adds a - 4000 to the end of my zip code on my phone but not my dads. So it says the address is different.

  • Visitor
  • Can’t set up duo account because my phone adds a - 4000 to the end of my zip code on my phone but not my dads.  So it says the address is different.
  • OscarDC
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! How do you gift a gift card to someone overseas?

Hello! For this year, I am planning to gift a Spotify Premium Gift Card to a friend of mine in Brazil. Does anyone know where I can do that for Spotify? Thank you!

  • Visitor
  • Hello! For this year, I am planning to gift a Spotify Premium Gift Card to a friend of mine in Brazil. Does anyone know where I can do that for Spotify? Thank you!
  • Bittencourt
  • Spotify Star
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution Non éligible abonnement mensuel ?

Bonjour @all, Je suis un ancien abonné Premium.Je n'ai pas pu renouvellé mon abonnement Premium en mensuel, car à chaque fois que j'essaye, sur la page permettant de régler son abo, j'ai ce message : Il semble que vous ne soyez pas éligible à cette o...

  • Casual Listener
  • Bonjour @all,   Je suis un ancien abonné Premium. Je n'ai pas pu renouvellé mon abonnement Premium en mensuel, car à chaque fois que j'essaye, sur la page permettant de régler son abo, j'ai c...
  • MihailY
  • Moderator
  • 7355 Views
  • 8 replies
  • 5 likes
  • 7355 Views
  • 8 replies
  • 5 likes

Superuser Contribution Need help with Duo

PlanPremium DuoCountryGermanyDevice(Samsung Galaxy S10)Operating System(Android with the phone, Windows 10 with computer) My Question or IssueI just switched to Premium Duo from Premium, but my wife doesn't show as the other member on my account page...

  • Casual Listener
  • Plan Premium Duo Country Germany Device (Samsung Galaxy S10) Operating System (Android with the phone, Windows 10 with computer)   My Question or Issue I just switched to Premium Duo f...
  • Hooks2
  • Visitor
  • 1158 Views
  • 5 replies
  • 0 likes
  • 1158 Views
  • 5 replies
  • 0 likes

Solved!! Premium not working

PlanSubscribed to premium but not workingCountryIndiaDevice(Huawei Y9, Lenovo IdeaPad)Operating System(Android, Windows 11) My Question or IssueI subscribed to premium mini a few hours ago but no changes are reflected on my account. I paid the requir...

  • Casual Listener
  • Plan Subscribed to premium but not working Country India Device (Huawei Y9, Lenovo IdeaPad) Operating System (Android, Windows 11)   My Question or Issue I subscribed to premium mini a...
  • Bittencourt
  • Spotify Star
  • 471 Views
  • 4 replies
  • 0 likes
  • 471 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancel trial premium

Hi i paid 450₹ as a autopay and i cancelled Spotify premium but still it's saying that it will cancel at 01/03/2023 will i get my money refund after that or not if not then cancel my premium now and refund my money

  • Visitor
  • Hi i paid 450₹ as a autopay and i cancelled Spotify premium but still it's saying that it will cancel at 01/03/2023 will i get my money refund after that or not if not then cancel my premium now and ...
  • Novy
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I brought 3 months premium and the amount 119 was debited from my account and now I’m not allowed to use my premium

  • Visitor
  • I brought 3 months premium and the amount 119 was debited from my account and now I’m not allowed to use my premium 
  • Novy
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Cannot upgrade. Physical address not recognized

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Why isn’t Spotify not accepting my debit card as payment?

I’ve been trying to renew my subscription but it didn’t renew it. I had to cancel my subscription but now it won’t accept my debit card and says to choice a different payment method

  • Casual Listener
  • I’ve been trying to renew my subscription but it didn’t renew it. I had to cancel my subscription but now it won’t accept my debit card and says to choice a different payment method
  • Jose_M
  • Spotify Star
  • 639 Views
  • 3 replies
  • 0 likes
  • 639 Views
  • 3 replies
  • 0 likes

Not able to claim subscription

i recently got 4 months premium as part of a deal in a purchase. This was from Argos and it said it was able to be claimed until Nov 2023. I had already had the 3 month trial but as I pretty much paid for that 4 months with my purchase, I should be a...

  • Visitor
  • i recently got 4 months premium as part of a deal in a purchase. This was from Argos and it said it was able to be claimed until Nov 2023. I had already had the 3 month trial but as I pretty much pai...
  • Luan
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution I added premium to my free account, and when I did that, I lost my playlists

I added premium to my free account, and when I did that, I lost my playlists. I guess I now have two separate accounts and I don’t know how to get back to my first account. When I try to do support, it’s like a circle that just keeps going round and ...

  • Visitor
  • I added premium to my free account, and when I did that, I lost my playlists. I guess I now have two separate accounts and I don’t know how to get back to my first account. When I try to do support, ...
  • AlejaR
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! Got logged out from app after automatical renewal.

I got logged out of my Spotify app account when my trial ended, but it was automatically renewed and now I have to redownload all my playlist. Is this how it usually happens after subscription expires?

  • Casual Listener
  • I got logged out of my Spotify app account when my trial ended, but it was automatically renewed and now I have to redownload all my playlist. Is this how it usually happens after subscription expire...
  • Jose_M
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

renovación plan familiar

hola! llego un mensaje a correo de error de pago, y que no se pudo renovar el plan familiar…hago el cambio de tarjeta y me renovación fue exitosa pero a un plan INDIVIDUAL, cosa que yo quiero el familiar…no me deja cámbielo y pagar la diferencia AYUD...

  • Visitor
  • hola! llego un mensaje a correo de error de pago, y que no se pudo renovar el plan familiar…hago el cambio de tarjeta y me renovación fue exitosa pero a un plan INDIVIDUAL, cosa que yo quiero el fami...
  • Jose_M
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Money still got deducted from bank account while I changed my subscription to free

I got a Samsung device 3 month free subscription on 25th September 2022 by giving access of standing instruction debit card. Before the subscription ends I changed my plan to free on 23rd December but still Rs 119 money got debited from my account on...

  • Newbie
  • I got a Samsung device 3 month free subscription on 25th September 2022 by giving access of standing instruction debit card. Before the subscription ends I changed my plan to free on 23rd December bu...
  • Jose_M
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Payment went through on my card but I'm still being told that I need to pay for for subscription

PlanPremiumCountryUnited States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI payed for my Spotify premium and had the money get withdrawn from my account on 12/...

  • Visitor
  • Plan Premium Country United States    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • Jose_M
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Duo plan question

Hi HappyDee.I have had a similar issue.I have a duo plan but don't know how to send an invite ? I am not friendswith anyone on social media as o f yet.

  • Visitor
  • Hi HappyDee. I have had a similar issue. I have a duo plan but don't know how to send an invite ? I am not friends with anyone on social media as o f yet.
  • Jose_M
  • Spotify Star
  • 781 Views
  • 18 replies
  • 0 likes
  • 781 Views
  • 18 replies
  • 0 likes

Solved!! How do I get the two months free duo?

I got a notification this morning saying I could get two moths duo for free. I wasn't sure if my girlfriend wanted it so I dismissed it for now and asked her. She's down to try it and maybe keep the plan going if she likes Spotify.. But now when I go...

  • Casual Listener
  • I got a notification this morning saying I could get two moths duo for free. I wasn't sure if my girlfriend wanted it so I dismissed it for now and asked her.    She's down to try it and ...
  • Jose_M
  • Spotify Star
  • 5923 Views
  • 4 replies
  • 1 likes
  • 5923 Views
  • 4 replies
  • 1 likes