Mi código no se quiere canjear

[#1]

Anote varias veces y me sale que el código no es puede ser válido

[Alex]

Hi there,

Thanks for the post. Hope you don't mind me replying in English.

If your gift card doesn't get redeemed, go through these points to make sure everything is alright with the card and the way you enter the code.

Before redeeming your gift card make sure:

• Your account’s country or region settings need to match where the gift card was purchased
• If you bought your gift card from a retail store, it needs to be activated by the cashier
• Our codes are alphanumeric characters - capitalized alphabets, numbers, or a combination of both
• You can only stack 18 months of Premium time on your account

To redeem a gift card:

1. Log in to spotify.com/redeem
2. Enter the code from the back of the gift card.
   1. To reveal the code, we'd recommend using a coin or card to gently scratch off the PIN cover.
   2. Spotify gift card not working?
      1. Make sure you’ve entered the correct characters. E.g. a zero looks like a capital ‘O’, or a capital ‘I’ looks like a one.
      2. After 4 attempts, you’ll get an error message. If you do, you can try again after 24 hours.
3. Click Redeem.

Let us know if that worked for you.