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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194212 Views

123 replies

12 likes

  • 194212 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22095 Views

28 replies

4 likes

  • 22095 Views
  • 28 replies
  • 4 likes

Paying for premium but not receiving premium

PlanFree/PremiumCountryusaDevicesamsung s22Operating System Android Oreo, My Question or IssueI have an automatic payment to spoyify but recently I'm getting ads and other restrictions on the app.

Casual Listener

Plan Free/Premium Country usa Device samsung s22 Operating System  Android Oreo,    My Question or Issue I  have an automatic payment to spoyify but recently I'm ge...

Maxim

Spotify Star

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Spotify gift subscription options for teenage nieces

My sister has asked me to look in to ad-free Spotify subscriptions for my nieces. There appear to be (higher education) student plans, but no school aged plans without them being on a family plan. Do such subscriptions exist ?

Newbie

My sister has asked me to look in to ad-free Spotify subscriptions for my nieces.  There appear to be (higher education) student plans, but no school aged plans without them being on a family pl...

Anyk17

Spotify Star

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution When my family member tries to enter out address, it says please try again

Me and my sister live at the same address. I just bought Premium Duo and sent her the link to join on email. Whenever she gets to the address verification part, there is an error message on the screen that says "There was a problem please try again l...

Newbie

Me and my sister live at the same address. I just bought Premium Duo and sent her the link to join on email. Whenever she gets to the address verification part, there is an error message on the scree...

ludwiglövström

Visitor

1568 Views

18 replies

3 likes

  • 1568 Views
  • 18 replies
  • 3 likes

Card not on account keeps getting charged for Subscription.

PlanPremiumCountryUnited States Deviceall of them? Operating SystemAndriod and Windows11 My Question or IssueI used a different payment method for one month of my Premium Subscription. After that month i deleted the payment method. After deleting the...

Newbie

Plan Premium Country United States  Device all of them?  Operating System Andriod and Windows11   My Question or Issue I used a different payment method for one month of my P...

KatesHere

Community Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Restore purchase

PlanPremium My Question or IssueI purchased a premium plan at Sep 8th that was valid until Jan 8. Last night I was listening on Spotify while driving on the road and my internet connection was unstable, after I reached home, Spotify asked me to updat...

Casual Listener

Plan Premium   My Question or Issue I purchased a premium plan at Sep 8th that was valid until Jan 8. Last night I was listening on Spotify while driving on the road and my internet connecti...

Maxim

Spotify Star

475 Views

3 replies

0 likes

  • 475 Views
  • 3 replies
  • 0 likes

I was told I'll be charged Rs 299 but I'm being charged Rs 424.

Plan IndividualFree/Premium PremiumCountry PakistanDevice( Samsung Galaxy A73)Operating System(Android VERSION 13) My Question or IssueI have individual plan and my subscription fee is Rs299. But I have been charged Rs.424. I just want to know why? I...

Visitor

Plan Individual Free/Premium Premium Country Pakistan Device ( Samsung Galaxy A73) Operating System (Android VERSION 13)   My Question or Issue I have individual plan and my subscript...

Maxim

Spotify Star

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Can I please stop getting ads as premium?

Your hulu ad is incredibly annoying. I have been paying premium for a few years because I do not like ads. I closed the pop up about 3-5 times already and I am very close to canceling spotify since you keep posting that garbage ad on my play list. I ...

Newbie

Your hulu ad is incredibly annoying. I have been paying premium for a few years because I do not like ads.  I closed the pop up about 3-5 times already and I am very close to canceling spot...

Ricks1048

Visitor

502 Views

2 replies

3 likes

  • 502 Views
  • 2 replies
  • 3 likes

Superuser Contribution yearly Spotify Duo membership

Is there a way to purchase a Spotify Duo membership for the year vs only paying month by month?

Visitor

Is there a way to purchase a Spotify Duo membership for the year vs only paying month by month?

Vasil

Moderator

2869 Views

1 replies

1 likes

  • 2869 Views
  • 1 replies
  • 1 likes

Premium account

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Luke

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Subscription renewal

Hello, my card has been blocked at the moment and I'm waiting for my new card to arrive and my subscription renews tomorrow. Do I have to cancel the membership and then start a new one when I have my new card or can I just update the details when i d...

Visitor

Hello, my card has been blocked at the moment and I'm waiting for my new card to arrive and my subscription renews tomorrow. Do I have to cancel the membership and then start a new one when I have my...

kaworu_bloodpaw

Roadie

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Necesito hablar con un administrador sobre un pago que me descontaron

Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dice Web.Spotify P0a93d62ce nombre de usario *********...

Visitor

Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dic...

0quuj-tmh_6b6

Newbie

627 Views

2 replies

1 likes

Payment
  • 627 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can you only renew the Spotify premium mini weekly subscription for a limited amount of weeks

My Question or IssueCan you only renew the Spotify premium mini weekly subscription for a limited amount of weeks

Newbie

    My Question or Issue Can you only renew the Spotify premium mini weekly subscription for a limited amount of weeks 

Vasil

Moderator

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

I can't upgrade my Single account to a Duo

PlanPremiumCountryUSDeviceIphone 11 Max/Windows 11Operating SystemWindows 11/iOS My Question or IssueI can't upgrade my account. When I click on "mange account" and pick "Duo" or "Family", I get errorOops! Something went wrong, please try again. It's...

Visitor

Plan Premium Country US Device Iphone 11 Max/Windows 11 Operating System Windows 11/iOS   My Question or Issue I can't upgrade my account. When I click on "mange account" and pick "Duo...

kaworu_bloodpaw

Roadie

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Switching from premium to duo premium

PlanFree/PremiumCountry Device(iPhone 11, Mircosoft Surface Pro 7)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI had a premium trial and switched to Duo Premium. I didn't cancel the premium trial at first. Then I canceled Duo Premium...

Visitor

Plan Free/Premium Country   Device (iPhone 11, Mircosoft Surface Pro 7) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I had a premium trial and switched to Duo...

Maxim

Spotify Star

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Premium account trial

Hi, yesterday signed for premium trial. Still having ads and not able to download. I am looking to upgrade but not sure if this is going to work.

Visitor

Hi, yesterday signed for premium trial. Still having ads and not able to download. I am looking to upgrade but not sure if this is going to work.     

Luke

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need guidance. I set up my father's free account and paid premium today. Payments not recognized

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Elena

Moderator

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron 3 veces la suscripción este mes.

Tengo un problema, me cobraron 3 veces la suscripción de este mes, revisé en el historial de mi banca móvil y sale que spotify me cobró 3 veces, como puedo solucionar este problema? Spotify dan reembolsos?

Visitor

Tengo un problema, me cobraron 3 veces la suscripción de este mes, revisé en el historial de mi banca móvil y sale que spotify me cobró 3 veces, como puedo solucionar este problema? Spotify dan reemb...

Lyubka

Moderator

291 Views

1 replies

1 likes

  • 291 Views
  • 1 replies
  • 1 likes

I created a Spotify account for my Dad & paid premium. Its Not recognizing

It's still has ads and doesn't show payment and seems to have an issue with his email. Says it's already being used. Could there be 2 account? What to do?

Casual Listener

It's still has ads and doesn't show payment and seems to have an issue with his email. Says it's already being used. Could there be 2 account? What to do?

Prague

Community Legend

219 Views

1 replies

1 likes

  • 219 Views
  • 1 replies
  • 1 likes