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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72169 Views
  • 25 replies
  • 5 likes
  • 72169 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41903 Views
  • 19 replies
  • 2 likes
  • 41903 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29895 Views
  • 16 replies
  • 3 likes
  • 29895 Views
  • 16 replies
  • 3 likes

Superuser Contribution Spotify Duo doesnt' work

My daughter is premium-member in Germany (city: Soest). Yesterday 02/01/2021 evening 7 pm she upgradet to Duo and sent me (free member) an invitation. I accepted the invitation and found the right adress. Anything is right at this step. But in the ne...

  • Casual Listener
  • My daughter is premium-member in Germany (city: Soest). Yesterday 02/01/2021 evening 7 pm she upgradet to Duo and sent me (free member) an invitation. I accepted the invitation and found the right ad...
  • CarlosE
  • Moderator
  • 404 Views
  • 5 replies
  • 0 likes
  • 404 Views
  • 5 replies
  • 0 likes

18app

Buongiorno ho creato un buono con la 18app per pagare un abbonamento annuale per spotify premium, ma al momento di riscattare il codice che mi è arrivato mi dice che il codice non è valido. Cosa posso fare?

  • Newbie
  • Buongiorno ho creato un buono con la 18app per pagare un abbonamento annuale per spotify premium, ma al momento di riscattare il codice che mi è arrivato mi dice che il codice non è valido. Cosa poss...
  • 714 Views
  • 0 replies
  • 0 likes
  • 714 Views
  • 0 replies
  • 0 likes

FALSE ADVERSTISING.... YOU GUYS ARE REALLY CUNNING!

What the **bleep** spotify.... you first screen when I login says 3 months for $9.99, then when i go to pay for that it then changes to 3months for $14.99. You know that you cannot be doing that right? Very bad business practice's.

  • Casual Listener
  • What the **bleep** spotify.... you first screen when I login says 3 months for $9.99, then when i go to pay for that it then changes to 3months for $14.99. You know that you cannot be doing that righ...
  • SlippyBeans
  • Casual Listener
  • 275 Views
  • 2 replies
  • 1 likes
  • 275 Views
  • 2 replies
  • 1 likes

Change from Family to Duo

PlanFamilyCountryBrazil My Question or IssueHow can I change my plan from Family to Duo? Will I loose my music library? Currently, only my wife and I are using the plan, that is the reason we want to change to Duo. How should I do without loosing our...

  • Visitor
  •   Plan Family Country Brazil     My Question or Issue How can I change my plan from Family to Duo? Will I loose my music library? Currently, only my wife and I are using the pl...
  • TreyAnastasio
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium (Duo) on Samsung A30

Premium DuoAustraliaSamsung A30 Account A: Spotify was upgraded on MBP to Premium Duo.Account B: Spotify Free was previously installed on Samsung A30, but rarely or never used. Account A (MBP) sent the Duo invite to Account B (Samsung) owner and they...

  • Visitor
  • Premium Duo Australia Samsung A30   Account A: Spotify was upgraded on MBP to Premium Duo. Account B: Spotify Free was previously installed on Samsung A30, but rarely or never used.  ...
  • Novy
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • A30
    Samsung
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to activate Headspace + Student bundle

Plan: Premium for StudentCountry: UK Hi, I'm trying to activate the Student + Headspace Premium bundle (I'm currently a UK student with Premium for Student). I click the 'Get Started' button on the page (https://www.spotify.com/uk/headspace/student/)...

Screenshot 2021-01-01 at 15.34.29.png
  • Regular
  • Plan: Premium for Student Country: UK   Hi, I'm trying to activate the Student + Headspace Premium bundle (I'm currently a UK student with Premium for Student). I click the 'Get Started' butt...
  • Eni
  • Moderator
  • 2562 Views
  • 5 replies
  • 0 likes
  • 2562 Views
  • 5 replies
  • 0 likes

Superuser Contribution Failed to pay for Spotify Premium subscription with a local prepaid

PlanPremiumCountryIndonesiaDevice(ASUS A456U, Redmi Note 3)Operating System(Windows 10) My Question or IssueHello!I have an issue for being unable to pay for my Spotify Premium subscription using my local prepaid card (Telkomsel). Although my balance...

  • Newbie
  • Plan Premium Country Indonesia Device (ASUS A456U, Redmi Note 3) Operating System (Windows 10)   My Question or Issue Hello! I have an issue for being unable to pay for my Spotify Pre...
  • Eni
  • Moderator
  • 435 Views
  • 1 replies
  • 1 likes
  • Payment
    Premium
    prepaid
    Subscriptions
  • 435 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hulu subscription not working after updating payment

PlanPremiumCountry - USA My Question or IssueHi guys, I've had the Spotify/Hulu bundle for years. I just updated my payment method, and my Spotify is working, but the Hulu account is still asking me to subscribe. I checked the forums and do see this ...

  • Visitor
  • Plan Premium Country - USA   My Question or Issue Hi guys, I've had the Spotify/Hulu bundle for years. I just updated my payment method, and my Spotify is working, but the Hulu account is s...
  • Ver
  • Spotify Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Spotify Abroad

Hello Team,I'm planning to move to South America. Can I keep my US account and billing details (US credit card) and able to use it or do I have to open a new account? Thank youRich

  • Casual Listener
  • Hello Team, I'm planning to move to South America. Can I keep my US account and billing details (US credit card) and able to use it or do I have to open a new account?   Thank you Rich &nbs...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to reactivate a Family Plan after cancelling subscription?

PlanPremium FamilyCountryUKDevicen/aOperating Systemn/a My Question or Issue I would like to cancel my Family subscription and revert to the free version, but plan to reactivate later in the year. Would it be possible to reactivate the family plan wi...

  • Newbie
  • Plan Premium Family Country UK Device n/a Operating System n/a   My Question or Issue   I would like to cancel my Family subscription and revert to the free version, but plan to ...
  • Alex
  • Moderator
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution why i can't coose card payment at premium student ?

previously I subscribed to premium for students. when I get a notification that my payment failed, I tried to update it using card payment as usual, but now there are only payments via mobile phone bill. the payments that I usually make via debit car...

  • Newbie
  • previously I subscribed to premium for students. when I get a notification that my payment failed, I tried to update it using card payment as usual, but now there are only payments via mobile phone b...
  • Ver
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Yearly Premium subscription in Belguim

PlanPremiumCountryBelguimDeviceMSI laptop and Galaxy A9 (2018)Operating SystemWindows 10 and Android 10 with one UI 2.0 My Question or IssueSo, I want to change my monthly Premium subscription to a yearly Premium subscription. I saw no way to do this...

  • Visitor
  • Plan Premium Country Belguim Device MSI laptop and Galaxy A9 (2018) Operating System Windows 10 and Android 10 with one UI 2.0   My Question or Issue So, I want to change my monthly Pr...
  • Alex
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your payment method does not match your country" - Even though my payment method is registered

My Question or IssueHello, I am simply trying to upgrade to spotify premium. I just downloaded Spotify today for the first time in my life. I am living in Germany. I have a German bank account with a registered German address and registered German Bi...

  • Visitor
  •   My Question or Issue Hello, I am simply trying to upgrade to spotify premium. I just downloaded Spotify today for the first time in my life. I am living in Germany. I have a German bank acco...
  • Alex
  • Moderator
  • 541 Views
  • 1 replies
  • 1 likes
  • 541 Views
  • 1 replies
  • 1 likes

Family Subscription ends faster

PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 8 Pro and variousOperating SystemAndroid 10 My Question or IssueI started subscribing to Premium Family Package (5 person) on 17 Dec 20, I paid by using my bank's auto debit. The subscription should ...

  • Visitor
  • Plan Premium Country Indonesia Device Xiaomi Redmi Note 8 Pro and various Operating System Android 10   My Question or Issue I started subscribing to Premium Family Package (5 person) ...
  • Luan
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment got deducted through UPI but Premium not activated

Plan Free/Premium Country India Device Oppo A71 Operating System Android 7 My Question or Issue The payment got deducted through UPI but my premium didn't get activated. Can anyone check what is the issue? I am attaching the screenshot too for furthe...

  • Casual Listener
  • Plan Free/Premium Country  India Device Oppo A71 Operating System Android 7   My Question or Issue  The payment got deducted through UPI but my premium didn't ...
  • Novy
  • Moderator
  • 1025 Views
  • 5 replies
  • 10 likes
  • 1025 Views
  • 5 replies
  • 10 likes

Superuser Contribution I can't redeem my gift card. Why is it not working?

I got a 12-month gift card for my birthday in November, but I was already paying for that month and the next so I haven't used it yet. Today, when I tried & tried numerous times, the page keeps on saying "Something went wrong. Please try again, or go...

  • Casual Listener
  • I got a 12-month gift card for my birthday in November, but I was already paying for that month and the next so I haven't used it yet. Today, when I tried & tried numerous times, the page keeps o...
  • Jeremy
  • Spotify
  • 1260 Views
  • 3 replies
  • 0 likes
  • 1260 Views
  • 3 replies
  • 0 likes

Premium Family and Headspace

Hi, I have Premium for Family. I would like to add Headspace. I can't find a a bundle for this. I'd be happy to pay the additional £5 so that my monthly was £19.99. Would be great if this bundle could be created. Thanks, Richard Coe

  • Newbie
  • Hi,   I have Premium for Family. I would like to add Headspace. I can't find a a bundle for this. I'd be happy to pay the additional £5 so that my monthly was £19.99.   Would be great i...
  • Luan
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Feedback] Expiring subscription notification and match annual gift card price

Couple of things... 1. I opened Spotify yesterday was super confused why my Hamilton soundtrack (lol) wasn't showing up fully and why it was shuffling in cover artists. It wasn't until an Ad played that I realized my 1 year subscription had ended. I ...

  • Visitor
  • Couple of things...   1. I opened Spotify yesterday was super confused why my Hamilton soundtrack (lol) wasn't showing up fully and why it was shuffling in cover artists. It wasn't until an Ad...
  • Jeremy
  • Spotify
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

[All Platforms] Change from Duo back to Single member premium

I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now. But when I go to my "account" page, it will not allow me to change my plan back to a regular premium plan. It gives me the fo...

  • Visitor
  • I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now.     But when I go to my "account" page, it will not allow...
  • Billy-J
  • Spotify Star
  • 2186 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 2186 Views
  • 1 replies
  • 0 likes

New Spotify Account - Premium Trial Not Availalbe

I just signed up for a Spotify account (free). Got emails about the 3 month free premium trial. When I go in to input my payment detail it says that I have already tried premium. When I created the account, I believe it gave me 2 weeks of premium fea...

  • Casual Listener
  • I just signed up for a Spotify account (free).  Got emails about the 3 month free premium trial.  When I go in to input my payment detail it says that I have already tried premium.  Wh...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes