Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70436 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134310 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
72850 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
256178 Views
156 replies
13 likes
Quiero pasarme al plan premium pero a la hora de ir al apartado de premium de la aplicación está en otro idioma y aparecen los precios en otra moneda.
Quiero pasarme al plan premium pero a la hora de ir al apartado de premium de la aplicación está en otro idioma y aparecen los precios en otra moneda.
Moderator
256 Views
1 replies
0 likes
FreeUnited StatesGalaxy S9+AndoirdHello, this is just an account I created to post my issue. Recently I got a new phone and I cannot remember my old spotify account name, password, or email. On the account I have my debit card linked and have auto re...
Free United States Galaxy S9+ Andoird Hello, this is just an account I created to post my issue. Recently I got a new phone and I cannot remember my old spotify account name, password, or...
Not applicable
901 Views
2 replies
0 likes
Tem muito anuncio
Tem muito anuncio
Moderator
222 Views
1 replies
0 likes
I'm trying to start a free trial with Bluelight card , it's asking for a code but I don't know where to find this?
I'm trying to start a free trial with Bluelight card , it's asking for a code but I don't know where to find this?
Visitor
1490 Views
2 replies
0 likes
How do I buy gift cards for Spotify Zimbabwe?
How do I buy gift cards for Spotify Zimbabwe?
Visitor
3170 Views
6 replies
0 likes
So basically I have had a Spotify Duo Plan since June and now whenever I have my phone and my laptop logged into Spotify. The other user cannot use Spotify at all anyone know how to fix this?
So basically I have had a Spotify Duo Plan since June and now whenever I have my phone and my laptop logged into Spotify. The other user cannot use Spotify at all anyone know how to fix this?
Roadie
647 Views
1 replies
0 likes
I want to start my subscription plan today, but can I move the next billing date to 1st of every month?
I want to start my subscription plan today, but can I move the next billing date to 1st of every month?
Roadie
315 Views
1 replies
0 likes
I use a premium account and wanted to continue using it, even after the price increase from 9,99€ to 10,99€. Spotify withdrew the 10,99€ in beginning of january and refunded me 1€ as of today (25.01.24). Why did this happen? Did this happen to anyone...
I use a premium account and wanted to continue using it, even after the price increase from 9,99€ to 10,99€. Spotify withdrew the 10,99€ in beginning of january and refunded me 1€ as of today (25.01....
Spotify Star
363 Views
1 replies
0 likes
Oii, recentemente assinei o plano premium, entretanto fiz errado, gostaria mesmo é de assinar o plano universitário (porque já tinha ele, só bastava renovar). Mas, debitou o valor do plano premium e agora quero mudar para o universitário, como faço? ...
Oii, recentemente assinei o plano premium, entretanto fiz errado, gostaria mesmo é de assinar o plano universitário (porque já tinha ele, só bastava renovar). Mas, debitou o valor do plano premium e...
Moderator
341 Views
1 replies
0 likes
I redeemed my Spotify gift card online and it said it went through and I have premium, but on the app I don’t have premium at all.
I redeemed my Spotify gift card online and it said it went through and I have premium, but on the app I don’t have premium at all.
Spotify Star
518 Views
3 replies
0 likes
Hello! I have received an email from you about payment. Then, I checked payment details and saw that I had paid in 12.29.2023. Despite the fact that I had paid, Spotify said to me I needed to pay again.
Hello! I have received an email from you about payment. Then, I checked payment details and saw that I had paid in 12.29.2023. Despite the fact that I had paid, Spotify said to me I needed to pay aga...
Spotify Star
782 Views
9 replies
0 likes
Hello , I already paid twice for student subscription, but until now the plan hasn't appear yet. What to do
Hello , I already paid twice for student subscription, but until now the plan hasn't appear yet. What to do
Moderator
286 Views
1 replies
0 likes
PlanPremium/dDuoCountryUSADevice(apple)Operating System(latest.) My Question or IssueHi, My account was opened in the United States. My girlfriend's account was opened in Spain. We now live in the Netherlands and are using star link which connects to...
Plan Premium/dDuo Country USA Device (apple) Operating System (latest.) My Question or Issue Hi, My account was opened in the United States. My girlfriend's acc...
Spotify Star
457 Views
3 replies
0 likes
Cancelei minha conta no spotify e quero meu dinheiro de volta !
Cancelei minha conta no spotify e quero meu dinheiro de volta !
Spotify Star
418 Views
1 replies
0 likes
Estos son los detalles de la operación que realiza por el pago en mercado pago: 69388583192 quisiera el reembolso y que me dejen de cobrar
Estos son los detalles de la operación que realiza por el pago en mercado pago: 69388583192 quisiera el reembolso y que me dejen de cobrar
Spotify Star
275 Views
1 replies
0 likes
After some time of using spotify on mac, apart from the normal hearing ads that are present for free users, there are also some ads that show up as a pop-up window in middle. Though they can be closed by a click, but just want to know if buying premi...
After some time of using spotify on mac, apart from the normal hearing ads that are present for free users, there are also some ads that show up as a pop-up window in middle. Though they can be close...
Spotify Star
244 Views
1 replies
0 likes
I have a £60 Spotify premium voucher. I also have a Premium acc9unt. How do i use the voucher? It looks like I need t cancel my account, use the voucher until it expires, an then resubscribe. But surely there is an easier way?
I have a £60 Spotify premium voucher. I also have a Premium acc9unt. How do i use the voucher? It looks like I need t cancel my account, use the voucher until it expires, an then resubscribe. But sur...
Spotify Star
396 Views
1 replies
0 likes
Here in my job,we need to change the payment method for a new credit card with a new carholder. So we would need as well to change de invoice/receipt info for the new cardholder. Please if you could tell me how to do this. THX
Here in my job,we need to change the payment method for a new credit card with a new carholder. So we would need as well to change de invoice/receipt info for the new cardholder. Please if you could ...
Spotify Star
351 Views
1 replies
0 likes
I paid for Spotify premium online as you cannot do it via the app. I have then logged in on my Spotify app and I am not on premium
I paid for Spotify premium online as you cannot do it via the app. I have then logged in on my Spotify app and I am not on premium
Spotify Star
536 Views
1 replies
0 likes
I don not remember the username, email, or password for the account but I need to cancel my subscription.
I don not remember the username, email, or password for the account but I need to cancel my subscription.
Spotify Star
582 Views
1 replies
0 likes
