Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 90061 Views
- 55 replies
- 5 likes
- 90061 Views
- 55 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11342 Views
- 24 replies
- 2 likes
- 11342 Views
- 24 replies
- 2 likes
Superuser Contribution payment issue
PlanFree/PremiumCountry USA Device(iPhone 12) My Question or IssueI paid for a premium account through PayPal, the money has been taken out of my bank account but I can't access the premium services on the app. It says I'm still on a free plan. I eve...
- Plan Free/Premium Country USA Device (iPhone 12) My Question or Issue I paid for a premium account through PayPal, the money has been taken out of my bank account...
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- Not applicable
- 1300 Views
- 2 replies
- 0 likes
- 1300 Views
- 2 replies
- 0 likes
I was still charged for premium even when I cancelled my subscription?
I recently cancelled my premium plans and still received a charge after I cancelled?
- I recently cancelled my premium plans and still received a charge after I cancelled?
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- Spotify Star
- 2243 Views
- 3 replies
- 0 likes
- 2243 Views
- 3 replies
- 0 likes
Superuser Contribution Me cobraron 115 pesos de mi tarjeta y aun tengo Spotify free
Me cobraron 115 pesos de mi cuenta de banco en Spotify y cuando me meto a la app de Spotify sale que mi plan a terminado y se paso a Free
- Me cobraron 115 pesos de mi cuenta de banco en Spotify y cuando me meto a la app de Spotify sale que mi plan a terminado y se paso a Free
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- Moderator
- 1273 Views
- 1 replies
- 0 likes
- 1273 Views
- 1 replies
- 0 likes
Superuser Contribution Não consigo assinar o plano Premium
Aparece uma mensagem de falha, mas não informa onde, ou o que falhou.
- Aparece uma mensagem de falha, mas não informa onde, ou o que falhou.
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- Moderator
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Superuser Contribution I need to cancel the payment sent through PayPal to charge my new card
PayPal account connected to my card is no longer used for my Spotify family account. I changed the card information on the Spotify family page to another card and am requesting it to be charged there and cancel the PayPal payment.
- PayPal account connected to my card is no longer used for my Spotify family account. I changed the card information on the Spotify family page to another card and am requesting it to be charged there...
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- Moderator
- 1230 Views
- 1 replies
- 0 likes
- 1230 Views
- 1 replies
- 0 likes
Why am I having trouble inviting my partner to Spotify duo
I signed up for Duo, I sent my partner the link, he received it, and when he goes to enter our address, it continuously says “There was a problem please try again later” we then tried again later and got the same answer
- I signed up for Duo, I sent my partner the link, he received it, and when he goes to enter our address, it continuously says “There was a problem please try again later” we then tried again later and...
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- Spotify Star
- 1224 Views
- 1 replies
- 0 likes
- 1224 Views
- 1 replies
- 0 likes
Refund on wrong Spotify account.
I payed my premium payment to the wrong account. It was on my old account.
- I payed my premium payment to the wrong account. It was on my old account.
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- Spotify Star
- 1159 Views
- 1 replies
- 0 likes
- 1159 Views
- 1 replies
- 0 likes
Ads before podcasts even with spotify premium
I don’t think it’s a bug because I’ve seen other people complaining about this, is there a way to disable the ads?
- I don’t think it’s a bug because I’ve seen other people complaining about this, is there a way to disable the ads?
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- Casual Listener
- 516 Views
- 2 replies
- 0 likes
- 516 Views
- 2 replies
- 0 likes
Cancelling subscription
Hello everybody I have been using Spotify for a very long time but due to some issues I don't use it anymore. Now every month, my premium subscription money is debited from my account. Now the issue is that I do not remember either my password or ema...
- Hello everybody I have been using Spotify for a very long time but due to some issues I don't use it anymore. Now every month, my premium subscription money is debited from my account. Now the...
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- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Do premium accounts now get ads before podcasts ?
I'm a premium user, but I just got an ad before a podcast startet to play. So now I have to listen to ads even if I pay for a subscription ?!
- I'm a premium user, but I just got an ad before a podcast startet to play. So now I have to listen to ads even if I pay for a subscription ?!
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- Spotify Star
- 149 Views
- 1 replies
- 1 likes
- 149 Views
- 1 replies
- 1 likes
Change plan Individual to duo
Yesterday I bought the individual plan, but meant to buy the Duo one. How can I change my current plan and pay the difference? Already tried but they always charge the full value. Makes no sense. Thanks.
- Yesterday I bought the individual plan, but meant to buy the Duo one. How can I change my current plan and pay the difference? Already tried but they always charge the full value. Makes no sense. Tha...
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- Spotify Star
- 436 Views
- 5 replies
- 0 likes
- 436 Views
- 5 replies
- 0 likes
Superuser Contribution stengo el Plan Premium pero no puedo escuchar ni ver mi playlist sin intern
No aparece mi biblioteca y necesariamente tengo que usar internet para escuchar
- No aparece mi biblioteca y necesariamente tengo que usar internet para escuchar
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- Moderator
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Premium single account is not available for me after changing country
After changing Payment method from new country, I cant select Premium single account on the new country (Germany) options, I can only select Duo or Family. But Im the only one using the account, no family.
- After changing Payment method from new country, I cant select Premium single account on the new country (Germany) options, I can only select Duo or Family. But Im the only one using the account, no f...
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- Casual Listener
- 237 Views
- 2 replies
- 0 likes
- 237 Views
- 2 replies
- 0 likes
Superuser Contribution Fiz a troca do cartão de crédito para pagamento, foi debitado um valor R$ 7
Fiz a troca do cartão de crédito por motivo de troca, e foi lançado um valor de R$ 7,00. Entendo que trocar de cartão não seja necessário efetuar um pagamento de R$ 7,00.
- Fiz a troca do cartão de crédito por motivo de troca, e foi lançado um valor de R$ 7,00. Entendo que trocar de cartão não seja necessário efetuar um pagamento de R$ 7,00.
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- Moderator
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Superuser Contribution j'ai un code mais pas de moyen de paiment pour l'utiliser
j'ai un code pour 3mois de spotify premium (grâce à Microsoft rewards)mais je n'ai aucun moyen de paiment pour l'utiliser
- j'ai un code pour 3mois de spotify premium (grâce à Microsoft rewards)mais je n'ai aucun moyen de paiment pour l'utiliser
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- Moderator
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Superuser Contribution Premium wurde noch nicht aktiviert nach erfolgreicher Zahlung
Habe mein Abo zu spät gezahlt bei Klarna (ist jetzt aber gezahlt) in der Zeit ist aber schon mein Premium Abo ausgelaufen und aktualisiert derzeit auch nicht auf das Premium Abo, Zahlung ist schon mehrere Tage bei meiner Bank abgezogen.
- Habe mein Abo zu spät gezahlt bei Klarna (ist jetzt aber gezahlt) in der Zeit ist aber schon mein Premium Abo ausgelaufen und aktualisiert derzeit auch nicht auf das Premium Abo, Zahlung ist schon me...
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- Moderator
- 228 Views
- 1 replies
- 0 likes
- 228 Views
- 1 replies
- 0 likes
I was charged today for a premium subscription, but I changed it to a stude
today they debited the money for the subscription, how to return it and issue another one?
- today they debited the money for the subscription, how to return it and issue another one?
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- Spotify Star
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
I can't subscribe to the Duo Plan in Quebec
Hi, I'm from Quebec and I want to subscribe to Spotify for the first time. I'm trying to subscribe to the duo plan since February.Since then, there is always a promotion on all the plans.I think it's because of the promotions that I cannot subscribe....
- Hi, I'm from Quebec and I want to subscribe to Spotify for the first time. I'm trying to subscribe to the duo plan since February. Since then, there is always a promotion on all the plans. ...
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- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Superuser Contribution Duo Set Up
I have Duo & have sent the link via Messenger to my wife to activate her as the other user. She already had a free Spotify account. She clicks the link which opens her Spotify but nothing happens to prompt her to verify her address & activate Duo. Ho...
- I have Duo & have sent the link via Messenger to my wife to activate her as the other user. She already had a free Spotify account. She clicks the link which opens her Spotify but nothing happens...
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- Moderator
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Superuser Contribution Duo help .... tried to connect my husband up to Duo but not working
Hi i purchased Duo ...Sent link to my husbands messenger several times but its not working his end ??? Any ideas please
- Hi i purchased Duo ... Sent link to my husbands messenger several times but its not working his end ??? Any ideas please
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- Moderator
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes