Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
My daughter is premium-member in Germany (city: Soest). Yesterday 02/01/2021 evening 7 pm she upgradet to Duo and sent me (free member) an invitation. I accepted the invitation and found the right adress. Anything is right at this step. But in the ne...
Buongiorno ho creato un buono con la 18app per pagare un abbonamento annuale per spotify premium, ma al momento di riscattare il codice che mi è arrivato mi dice che il codice non è valido. Cosa posso fare?
What the **bleep** spotify.... you first screen when I login says 3 months for $9.99, then when i go to pay for that it then changes to 3months for $14.99. You know that you cannot be doing that right? Very bad business practice's.
PlanFamilyCountryBrazil My Question or IssueHow can I change my plan from Family to Duo? Will I loose my music library? Currently, only my wife and I are using the plan, that is the reason we want to change to Duo. How should I do without loosing our...
Premium DuoAustraliaSamsung A30 Account A: Spotify was upgraded on MBP to Premium Duo.Account B: Spotify Free was previously installed on Samsung A30, but rarely or never used. Account A (MBP) sent the Duo invite to Account B (Samsung) owner and they...
Plan: Premium for StudentCountry: UK Hi, I'm trying to activate the Student + Headspace Premium bundle (I'm currently a UK student with Premium for Student). I click the 'Get Started' button on the page (https://www.spotify.com/uk/headspace/student/)...
PlanPremiumCountryIndonesiaDevice(ASUS A456U, Redmi Note 3)Operating System(Windows 10) My Question or IssueHello!I have an issue for being unable to pay for my Spotify Premium subscription using my local prepaid card (Telkomsel). Although my balance...
PlanPremiumCountry - USA My Question or IssueHi guys, I've had the Spotify/Hulu bundle for years. I just updated my payment method, and my Spotify is working, but the Hulu account is still asking me to subscribe. I checked the forums and do see this ...
Hello Team,I'm planning to move to South America. Can I keep my US account and billing details (US credit card) and able to use it or do I have to open a new account? Thank youRich
PlanPremium FamilyCountryUKDevicen/aOperating Systemn/a My Question or Issue I would like to cancel my Family subscription and revert to the free version, but plan to reactivate later in the year. Would it be possible to reactivate the family plan wi...
previously I subscribed to premium for students. when I get a notification that my payment failed, I tried to update it using card payment as usual, but now there are only payments via mobile phone bill. the payments that I usually make via debit car...
PlanPremiumCountryBelguimDeviceMSI laptop and Galaxy A9 (2018)Operating SystemWindows 10 and Android 10 with one UI 2.0 My Question or IssueSo, I want to change my monthly Premium subscription to a yearly Premium subscription. I saw no way to do this...
My Question or IssueHello, I am simply trying to upgrade to spotify premium. I just downloaded Spotify today for the first time in my life. I am living in Germany. I have a German bank account with a registered German address and registered German Bi...
PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 8 Pro and variousOperating SystemAndroid 10 My Question or IssueI started subscribing to Premium Family Package (5 person) on 17 Dec 20, I paid by using my bank's auto debit. The subscription should ...
Plan Free/Premium Country India Device Oppo A71 Operating System Android 7 My Question or Issue The payment got deducted through UPI but my premium didn't get activated. Can anyone check what is the issue? I am attaching the screenshot too for furthe...
I got a 12-month gift card for my birthday in November, but I was already paying for that month and the next so I haven't used it yet. Today, when I tried & tried numerous times, the page keeps on saying "Something went wrong. Please try again, or go...
Hi, I have Premium for Family. I would like to add Headspace. I can't find a a bundle for this. I'd be happy to pay the additional £5 so that my monthly was £19.99. Would be great if this bundle could be created. Thanks, Richard Coe
Couple of things... 1. I opened Spotify yesterday was super confused why my Hamilton soundtrack (lol) wasn't showing up fully and why it was shuffling in cover artists. It wasn't until an Ad played that I realized my 1 year subscription had ended. I ...
I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now. But when I go to my "account" page, it will not allow me to change my plan back to a regular premium plan. It gives me the fo...
I just signed up for a Spotify account (free). Got emails about the 3 month free premium trial. When I go in to input my payment detail it says that I have already tried premium. When I created the account, I believe it gave me 2 weeks of premium fea...