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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5977 Views
  • 23 replies
  • 2 likes
  • 5977 Views
  • 23 replies
  • 2 likes

Superuser Contribution Not Eligible for Premium Offer

Hi, I have received an offer to re-activate Premium for $9.99 for three months but when I click on the e-mail link and login to my account it says I am NOT eligible for the offer but I am unclear why. I have NOT deactivated Premium after April 15th 2...

  • Casual Listener
  • Hi, I have received an offer to re-activate Premium for $9.99 for three months but when I click on the e-mail link and login to my account it says I am NOT eligible for the offer but I am unclear why...
  • Alex
  • Spotify Legend
  • 12870 Views
  • 24 replies
  • 3 likes
  • 12870 Views
  • 24 replies
  • 3 likes

Cannot update payment details as Update option will not show under my plan.

Pretty much as it says. I have tried different browsers, cleared cookies and cache. Tired private mode in browsers. Even did a fresh install of Firefox on a computer that never had it installed (win 10). Tried on Mac OS 10.13, and PC, VPN on and off....

  • Casual Listener
  • Pretty much as it says. I have tried different browsers, cleared cookies and cache. Tired private mode in browsers. Even did a fresh install of Firefox on a computer that never had it installed (wi...
  • girfromthealps
  • Casual Listener
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

Solved!! Switching from Premium Individual to Family Plan - Apple Cancelled

My Question or IssueI have had premium individual plan for years via Apple subscription. Want to move to family plan and cancelled Apple subscription but still cannot create and subscribe to family plan on web.

  • Casual Listener
  • My Question or Issue I have had premium individual plan for years via Apple subscription.  Want to move to family plan and cancelled Apple subscription but still cannot create and subscribe to ...
  • nullbytes
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

Why can't I add my son in my duo plan?

The app tells me the adress is wrong/we are In different countries. But we are not.

  • Visitor
  • The app tells me the adress is wrong/we are In different countries. But we are not.
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

I made a mistake in choosing a plan, can it be cancelled?

I bought a plan on the spotify page but when I entered my spotify account I realized that I had not selected the way to log in to my personal account correctly, so when I bought a plan a new user was created and when I entered my spotify account, I w...

  • Visitor
  • I bought a plan on the spotify page but when I entered my spotify account I realized that I had not selected the way to log in to my personal account correctly, so when I bought a plan a new user was...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

spotify premium code doesnt work

I got a Spotify premium code from Microsoft Rewards, and it was confirmed by email, though the code doesn't work

  • Visitor
  • I got a Spotify premium code from Microsoft Rewards, and it was confirmed by email, though the code doesn't work
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

will a spotify giftcard work if it was bought in a different state?

I want to buy spotify premium as a gift for my friend. She lives in a different state so I was wondering if the giftcard will still work.

  • Newbie
  • I want to buy spotify premium as a gift for my friend. She lives in a different state so I was wondering if the giftcard will still work.
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

não consigo realizar o pagamento do plano premium individual

preencho com os dados do cartão, já conferi e nn tem anda de errado, tentei com o do meu irmão e também não foi, estou tentando comprar o plano individual de 3 meses por 19,90

  • Visitor
  • preencho com os dados do cartão, já conferi e nn tem anda de errado, tentei com o do meu irmão e também não foi, estou tentando comprar o plano individual de 3 meses por 19,90
  • Bittencourt
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Efetuei o pagamento tudo ok, mas as vezes ficando dando erro

As vezes to escutando música e aparece um erro na forma de pagamento, falando que eu nao paguei, mas meu plano ta tudo ok, o que possa ser?

  • Visitor
  • As vezes to escutando música e aparece um erro na forma de pagamento, falando que eu nao paguei, mas meu plano ta tudo ok, o que possa ser?
  • Bittencourt
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recibo por suscripción Premium

Acabo de realizar la suscripción de estudiante . Con el bono cultural .¿ Recibiré al correo de la cuenta dé Spotify, la factura mensual ? Necesito ir subiéndolas a la plataforma del bono cultural

  • Visitor
  • Acabo de realizar la suscripción de estudiante . Con el bono cultural .¿ Recibiré al correo de la cuenta dé Spotify, la factura mensual ? Necesito ir subiéndolas a la plataforma del bono cultural
  • caro_19
  • Casual Listener
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

Why can't I use a spotify gift card to buy premium?

I bought a $60 Spotify gift card and am trying to use it for my premium but the website is saying that it's not working.

  • Visitor
  • I bought a $60 Spotify gift card and am trying to use it for my premium but the website is saying that it's not working.
  • Billy-J
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Spotify Duo to Family

We recently switched from Spotify Duo to Spotify Family. It will randomly decide to tell me that my payment didn’t go through and kick me off, even though I’m not the head of the thing. I was the main account when we had duo, so I don’t know if it’s ...

  • Visitor
  • We recently switched from Spotify Duo to Spotify Family. It will randomly decide to tell me that my payment didn’t go through and kick me off, even though I’m not the head of the thing. I was the mai...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

I cant hear my dowlands, when Im offline

I have DUO Premium account, when I have them downloaded and when I'm without WiFi I can't listen to them, the app tells me I have downloaded them but it doesn't let them listen to them.

  • Visitor
  • I have DUO Premium account, when I have them downloaded and when I'm without WiFi I can't listen to them, the app tells me I have downloaded them but it doesn't let them listen to them.
  • Billy-J
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution I applied for free trial and have been charged!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is it possible to activate two annual subscriptions?

PianoPremiumPaeseItaliaDispositivoIphone 13Sistema operativoios 16.2 La mia domanda o problemahi, I have an annual spotify subscription that expires in 3 months, I would like to know if it was possible to activate another annual subscription?

  • Visitor
  •   Piano Premium Paese Italia Dispositivo Iphone 13 Sistema operativo ios 16.2   La mia domanda o problema hi, I have an annual spotify subscription that expires in 3 months, I wo...
  • Joan
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sou estudante e estou sendo cobrada pelo plano individual.

Enviei o comprovante de estudante várias vezes e estou sendo cobrada pelo plano individual do valor de 19,90 dois meses seguidos, mesmo enviando o comprovante de estudante.

  • Visitor
  • Enviei o comprovante de estudante várias vezes e estou sendo cobrada pelo plano individual do valor de 19,90 dois meses seguidos, mesmo enviando o comprovante de estudante.
  • MihailY
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿como puedo domiciliar mi tarjeta a mi plan premium familiar?

Actualmente cuento con el plan premium familiar pero me ha estado llegando un aviso de que no he echo el pago para que se renueve, entonces yo cuento con dinero en mi tarjeta quisiera domiciliarlo

  • Visitor
  • Actualmente cuento con el plan premium familiar pero me ha estado llegando un aviso de que no he echo el pago para que se renueve, entonces yo cuento con dinero en mi tarjeta quisiera domiciliarlo
  • MihailY
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes