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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12208 Views
  • 24 replies
  • 2 likes
  • 12208 Views
  • 24 replies
  • 2 likes

Superuser Contribution I’ve been charged today by Spotify even this I’ve cancelled my subscription

They charged me over $10 today and I’ve cancelled my subscription like months ago what the hell? And I’m trying to contact someone and it won’t let me

  • Visitor
  • They charged me over $10 today and I’ve cancelled my subscription like months ago what the hell? And I’m trying to contact someone and it won’t let me
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify say payment failed, if booking money off my account works?

I booked Spotify duo today. Payment method Sofort (Germany) Spotify said payment failed. 10 cent were booked off my account, and there was enough money on my account to book the monthly fee off it. What's wrong

  • Visitor
  • I booked Spotify duo today. Payment method Sofort (Germany) Spotify said payment failed. 10 cent were booked off my account, and there was enough money on my account to book the monthly fee off it. W...
  • Lyubka
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compte premium non récupéré au changement de téléphone

Bonjour, je viens de changer de téléphone et depuis quand je me connecte à spotify il me dit que je suis en spotify free alors que j'ai un compte premium étudiant.Comment faire pour le récupérer ? Merci d'avance pour vos réponse

  • Newbie
  • Bonjour, je viens de changer de téléphone et depuis quand je me connecte à spotify il me dit que je suis en spotify free alors que j'ai un compte premium étudiant. Comment faire pour le récupérer ? ...
  • dbroc
  • Casual Listener
  • 4699 Views
  • 4 replies
  • 1 likes
  • 4699 Views
  • 4 replies
  • 1 likes

Superuser Contribution Foi debitado o pagamento da minha conta mas ainda não caiu no Spotify

Foi debitado o valor. Da minha assinatura Premium de 19,90$ da minha conta bancária a 5 dias atrás e até agora o Spotify ainda está me cobrando sendo que já paguei

  • Visitor
  • Foi debitado o valor. Da minha assinatura Premium de 19,90$ da minha conta bancária a 5 dias atrás e até agora o Spotify ainda está me cobrando sendo que já paguei
  • Vasil
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renovar plano anual premium

Fui realizar a renovação do meu plano, e acabei perdendo o que eu tinha e não encontro mais a opção do plano premium individual anual!

  • Visitor
  • Fui realizar a renovação do meu plano, e acabei perdendo o que eu tinha e não encontro mais a opção do plano premium individual anual!
  • Kiril
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot use Hulu account

Whenever I click "Start watching" under active subscriptions, or go to the linking page for hulu and spotify and then try to link my old account, it shows me that the account exists, and takes me into it, but says I need to resubscribe.PlanStudent Pr...

  • Visitor
  • Whenever I click "Start watching" under active subscriptions, or go to the linking page for hulu and spotify and then try to link my old account, it shows me that the account exists, and takes me int...
  • Vasil
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Premium

PlanPremiumCountryIndiaDeviceSamsung M12 My Question or IssueI bought a premium duo plan on top of my mini plan and the money has been debited from my account but in the app it still shows mini and not the 1 month subscription of the duo plan. I need...

  • Newbie
  • Plan Premium Country India Device Samsung M12  My Question or Issue I bought a premium duo plan on top of my mini plan and the money has been debited from my account but in the app it sti...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium In Quebec - Subscription Link

People in Quebec have a hard time locating the option allowing them to subscribe to Spotify without the 30-day trial (that trial is not available to them). This leads some of them to believe they cannot go Premium at all! Could the following link be ...

  • Music Fan
  • People in Quebec have a hard time locating the option allowing them to subscribe to Spotify without the 30-day trial (that trial is not available to them). This leads some of them to believe they can...
  • AAlexAP
  • Casual Listener
  • 6525 Views
  • 21 replies
  • 0 likes
  • 6525 Views
  • 21 replies
  • 0 likes

Me cobraron la cuota de un Plan Familiar teniendo Plan Individual contratado

Tengo el plan individual de Spotify y hoy 17 de abril me llegó la notificación de que me cobraron el precio de un plan familiar, casi el doble del plan que tengo contratado

  • Visitor
  • Tengo el plan individual de Spotify y hoy 17 de abril me llegó la notificación de que me cobraron el precio de un plan familiar, casi el doble del plan que tengo contratado
  • Billy-J
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

I don't want or need Duo!

PlanPremiumCountryUSADeviceGalaxy/Desktop/iPadMy Question or IssueI have one account that is not shared with anyone, but I do switch devices. Without fail I have to dismiss the "You should get Duo" and "Remove other people" message every time I switc...

  • Casual Listener
  • Plan Premium Country USA Device Galaxy/Desktop/iPad My Question or Issue I have one account that is not shared with anyone, but I do switch devices. Without fail I have to dismiss the "You sho...
  • Billy-J
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Spotify premium paid but inactive

Hi, I paid for premium but still free account. Thanks

  • Visitor
  • Hi,   I paid for premium but still free account.   Thanks
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 1 likes
  • 157 Views
  • 1 replies
  • 1 likes

windows 7 not supported on premium pay as you go

purchased £10 pound spotify premium to upgrade from free. after entering pin number in redeem . spotify says it does not support wndows 7. but neglects to tell you this at purchase or on supplied literature.

  • Visitor
  • purchased £10 pound spotify premium to upgrade from free. after entering pin number in redeem . spotify says it does not support wndows 7. but neglects to tell you this at purchase or on supplied lit...
  • ertorque
  • Casual Listener
  • 454 Views
  • 4 replies
  • 0 likes
  • 454 Views
  • 4 replies
  • 0 likes

Meine Geschenkkarte ist nicht einlösbar.

Gestern wurde ich schon für 24 Stunden gesperrt und heute habe ich alle Möglichkeiten noch einmal versucht und ich kann meine Karte nicht aktivieren und habe Sorge 30€ aus den Fenster geworfen zu haben. Ich brauche dringend Hilfe. Sabrina

  • Visitor
  • Gestern wurde ich schon für 24 Stunden gesperrt und heute habe ich alle Möglichkeiten noch einmal versucht und ich kann meine Karte nicht aktivieren und habe Sorge 30€ aus den Fenster geworfen zu hab...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

I have a problem activating Spotify premium from my orange Premium subscrip

I have orange Premium subscription and it offer 12 month Spotify premiumAfter i get the activation sms with the activation link and follow the steps from this link i get error web page instead of activating the 12 month plan

  • Visitor
  • I have orange Premium subscription and it offer 12 month Spotify premium After i get the activation sms with the activation link and follow the steps from this link i get error web page instead of a...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Duas mensalidade lá

está sendo cobrado duas mensalidades , uma no dia primeiro e outra no dia 17 de todos os meses e não entendo o porquê, gostaria de saber pq disso e queria pedir meu dinheiro de volta.

  • Visitor
  • está sendo cobrado duas mensalidades , uma no dia primeiro e outra no dia 17 de todos os meses e não entendo o porquê, gostaria de saber pq disso e queria pedir meu dinheiro de volta. 
  • Bittencourt
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Hi, can I please get a 6,99euros refund?

I would be very thankful because i forgot to cancel my free trial and money was taken.

  • Newbie
  • I would be very thankful because i forgot to cancel my free trial and money was taken.
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does it look like that when i try to get spotify premium

CountryAustriaDevice(iPhone 13, Huawei Matebok Pro 2021Operating System(iOS 14, Windows 10,) My Question or Issue This is how my spotify looks when i Try to get a premium plan

  • Casual Listener
  •   Country Austria Device (iPhone 13, Huawei Matebok Pro 2021 Operating System (iOS 14, Windows 10,)   My Question or Issue   This is how my spotify looks when i Try to get a ...
  • MihailY
  • Moderator
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes