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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45760 Views
  • 16 replies
  • 4 likes
  • 45760 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28843 Views
  • 19 replies
  • 2 likes
  • 28843 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20215 Views
  • 6 replies
  • 1 likes
  • 20215 Views
  • 6 replies
  • 1 likes

PASAR EL PAGO DE LA TARJETA DE CRÉDITO A OTRA CUENTA

Hola le estoy pagando la cuenta Premium a un amigo, pero le robaron el celular y perdió todos los datos no se acuerda de ninguna contraseña ni el nombre de usuario de spotify, facebook ni del correo de hotmail ya que fueron creadas hace mucho tiempo ...

  • Visitor
  • Hola le estoy pagando la cuenta Premium a un amigo, pero le robaron el celular y perdió todos los datos no se acuerda de ninguna contraseña ni el nombre de usuario de spotify, facebook ni del correo ...
  • Billy-J
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro en la cuenta

Les comento que tengo contratado el plan premium de Spotify a través de mi operadora de telefonía móvil (Entel). Este servicio lo contraté hace tres meses, pero la boleta de este mes, me sale con el cobro por dos cuentas premium de Spotify. Me contac...

  • Casual Listener
  • Les comento que tengo contratado el plan premium de Spotify a través de mi operadora de telefonía móvil (Entel). Este servicio lo contraté hace tres meses, pero la boleta de este mes, me sale con el ...
  • Ivan
  • Spotify Legend
  • 436 Views
  • 3 replies
  • 0 likes
  • 436 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Regular Spotify Premium

PlanPremium (6,99€ p/month) CountryPortugalDeviceHuawei P10Operating SystemAndroid My Question or IssueHey!I've been using regular Spotify Premium for at least a year now and today my subscription ended. When I went to renew my subscription, for some...

  • Casual Listener
  • Plan Premium (6,99€ p/month)  Country Portugal Device Huawei P10 Operating System Android   My Question or Issue Hey! I've been using regular Spotify Premium for at least a year ...
  • Ivan
  • Spotify Legend
  • 1169 Views
  • 5 replies
  • 0 likes
  • 1169 Views
  • 5 replies
  • 0 likes

Military Membership

There are 76 million students in this country that are offered a discount for Spotify.Active military members are about 0.5% of the IS population. Yet Spotify offers a student discount, but not a Military discount. What gives Spotify? I have seen pos...

  • Newbie
  • There are 76 million students in this country that are offered a discount for Spotify. Active military members are about 0.5% of the IS population.   Yet Spotify offers a student discount, bu...
  • Bittencourt
  • Spotify Star
  • 5259 Views
  • 1 replies
  • 3 likes
  • active military
    discount
    Discounts
    military
  • 5259 Views
  • 1 replies
  • 3 likes

Superuser Contribution Se me cobró el premium gratuito

Plan: PremiumPaís: Colombia Adquirí el plan premium el 12 de enero, pero se me cobró (son tres meses gratis). Investigué un poco y encontré información, la cual decía que se retira dinero de la cuenta para asegurarse que hay dinero para poder continu...

  • Visitor
  • Plan: Premium País: Colombia   Adquirí el plan premium el 12 de enero, pero se me cobró (son tres meses gratis). Investigué un poco y encontré información, la cual decía que se reti...
  • Mario
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant pay with my VISA card

PlanFreeCountrySADevice(iPhone xs, Windows PC)Operating System(iOS 10, Windows 10) My Question or IssueI was supsicibed for premiume for one mounth before. using my VISA card but this time my payment get an Error so saddenly whats going on .i tried t...

  • Regular
  • Plan Free Country SA Device (iPhone xs, Windows PC) Operating System (iOS 10, Windows 10)   My Question or Issue I was supsicibed for premiume for one mounth before. using my VISA card...
  • Petya
  • Community Legend
  • 915 Views
  • 11 replies
  • 0 likes
  • 915 Views
  • 11 replies
  • 0 likes

Superuser Contribution Anual subscription

PlanPremiumCountryArgentina DeviceSamsung Galaxy S6 edgeOperating SystemAndroid Nougat My Question or IssueQuiero pagar anual y no encuentro nada como lo hago??

  • Visitor
  • Plan Premium Country Argentina  Device Samsung Galaxy S6 edge Operating System Android Nougat   My Question or Issue Quiero pagar anual y no encuentro nada como lo hago??
  • Mario
  • Moderator
  • 646 Views
  • 1 replies
  • 0 likes
  • anual subscription
  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution What are the requirements to grant the Spotify support for Sri Lanka?

PlanFree/PremiumSri Lanka Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe desperately need the subscription of Spotify account in Sri Lanka and we are ready to pa...

  • Visitor
  • Plan Free/Premium Sri Lanka   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We de...
  • MattSuda
  • Spotify Star
  • 422 Views
  • 4 replies
  • 1 likes
  • Sri Lanka Support
  • 422 Views
  • 4 replies
  • 1 likes

Won't accept card information

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue **bleep** you spotify. **bleep** you for not accepting my payment. It's poes annoying.

  • Not applicable
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   **bl...
  • Brunelicia
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help!!! “Unable to play [song name] -please upgrade your Spotify Acct....

.... please upgrade your account with Spotify to become a full subscriber” i started getting this error a couple of days ago. It cuts off my song after playing for several seconds! I am a full subscriber on the family plan. I deleted the app and rein...

  • Visitor
  • ....  please upgrade your account with Spotify to become a full subscriber”   i started getting this error a couple of days ago. It cuts off my song after playing for several seconds! I a...
  • Nikkikitty
  • Visitor
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Currys 6 months code not working

I have also the 6mth currys code, that also wont work, first says code dont exist, then im not eligible, ive never used premium. Ive spoke to advisors on the chat, and also replied to the emails, but they seem to be automated, and only ever say the p...

  • Casual Listener
  • I have also the 6mth currys code, that also wont work, first says code dont exist, then im not eligible, ive never used premium.  Ive spoke to advisors on the chat, and also replied to the email...
  • AliHen65
  • Casual Listener
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Superuser Contribution Stop billing me?

PlanFreeCountryU.S.A. DeviceNoneQuest Diagnostics leaked my personal data around 6/19, and i began to be billed $9.99 by Spotify. I didn't know what a Spotify was, so I find this company, and i see i have an FREE account here created with old Faceboo...

  • Visitor
  • Plan Free Country U.S.A.   Device None Quest Diagnostics leaked my personal data around 6/19, and i began to be billed $9.99 by Spotify. I didn't know what a Spotify was, so I find this c...
  • Petya
  • Community Legend
  • 629 Views
  • 2 replies
  • 0 likes
  • 629 Views
  • 2 replies
  • 0 likes

Superuser Contribution HELP - Charged twice a month

This month I have been charged twice - when I checked the payment reason, it just said the date - one was at 26th January and the other one - 30th January. I was really surprised because I had the exact amount of money on my card to get to house and ...

  • Visitor
  •   This month I have been charged twice - when I checked the payment reason, it just said the date - one was at 26th January and the other one - 30th January. I was really surprised because I ha...
  • Petya
  • Community Legend
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment failed. Try again, or use a different payment method. Get Help

PlanFreeCountryIsraelDeviceSamsung Galaxy 8SOperating SystemAndroidMy Question or IssueEverytime I Try To Proceed with the payment to start my 3 month trial (i use visa) i get restricted. The Title Describes the Issue i get.

  • Casual Listener
  • Plan Free Country Israel Device Samsung Galaxy 8S Operating System Android My Question or Issue Everytime I Try To Proceed with the payment to start my 3 month trial (i use visa) i get restr...
  • Julian
  • Moderator
  • 401 Views
  • 5 replies
  • 0 likes
  • 401 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution What to do with my trial account? I joined my husband on family Spotify

Country NetherlandsMy Question or Issue: I wanted to try Spotify, so I made an account, and took the 3 months free Spotify ! My husband did this a time ago, and shortly he has a premium account. Today he changed it to Premium Family. And I joined it ...

  • Casual Listener
  •   Country Netherlands My Question or Issue:  I wanted to try Spotify, so I made an account, and took the 3 months free Spotify ! My husband did this a time ago, and shortly he has a premi...
  • Petya
  • Community Legend
  • 451 Views
  • 4 replies
  • 0 likes
  • 451 Views
  • 4 replies
  • 0 likes

Superuser Contribution 3 month trial

Plan Free - UK DeviceMacbook Pro late 2019Operating System My Question or Issuei keep getting emails and when I go on the page I get the attached, but when I try to get the 3 months trial, I get this: It looks like you’re not eligible for that offer,...

  • Not applicable
  • Plan Free - UK   Device Macbook Pro late 2019 Operating System   My Question or Issue i keep getting emails and when I go on the page I get the attached, but when I try to ...
  • Peter
  • Spotify Legend
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Failed on Payment when I try to re-suscribe to Premium

PlanFreeCountryChileDeviceiPhone 11 Pro, MacBook ProOperating SystemiOS 13.3, macOS Catalina (10.15.2) My Question or IssueMy Premium subscription was ended due to a payment issue with my credit card (I had a Premium Family plan), now I try to subscr...

  • Visitor
  • Plan Free Country Chile Device iPhone 11 Pro, MacBook Pro Operating System iOS 13.3, macOS Catalina (10.15.2)   My Question or Issue My Premium subscription was ended due to a payment ...
  • OneByBoo
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscriptions
  • 303 Views
  • 1 replies
  • 0 likes

Paid with paypal but account not upgraded

PlanFree/PremiumCountry UK Operating SystemWindows 10 My Question or IssueI've paid for premium (Inc 3 moth free trial) last friday (24.01.20) to upgrade my free account to premium. I can see the payment has left my bank account but my spotify accoun...

  • Visitor
  • Plan Free/Premium Country UK   Operating System Windows 10   My Question or Issue I've paid for premium (Inc 3 moth free trial) last friday (24.01.20) to upgrade my free account to ...
  • Jᴀᴄᴋ
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Premium with Hulu, not offered but still showing my account?

PlanPremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently updated my payment information for the premium subscription. I originally subscrib...

  • Visitor
  • Plan Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

hulu with premium account

Hi,I had cancelled my premium account few days back which came with hulu and was enjoying hulu. When canceling I did not know that you have removed hulu from the premium package. Now, when I re-subscribe, I am not getting hulu. I had actually planned...

  • Newbie
  • Hi, I had cancelled my premium account few days back which came with hulu and was enjoying hulu. When canceling I did not know that you have removed hulu from the premium package. Now, when I re-sub...
  • Billy-J
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes