Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62472 Views
- 43 replies
- 3 likes
- 62472 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
Tengo suscripción premium hasta noviembre 2023 y avisan aumentar en marzo?
Me avisan que aumenta la suscripción premium duo en marzo 2023 y tengo pagado hasta noviembre 2023. No entiendo por qué si ya está pagado?
- Me avisan que aumenta la suscripción premium duo en marzo 2023 y tengo pagado hasta noviembre 2023. No entiendo por qué si ya está pagado?
-
-
- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
Necesito saber si no me van a cobrar los 3 meses premium gratis
Soy de Argentina y me suscribí al plan premium de 3 meses gratis en diciembre y lo cancelé en enero, quiero saber si me van a cobrar igual aunque sea gratis?
- Soy de Argentina y me suscribí al plan premium de 3 meses gratis en diciembre y lo cancelé en enero, quiero saber si me van a cobrar igual aunque sea gratis?
-
-
- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
My new credit card cannot be used for payment
I'm trying to change my payment method from my existing credit card to a new one, and I receive an error message that my "payment method does not match my land" or something (original: "Deine Zahlungsmethode passt nicht zu deinem Land."), despite thi...
- I'm trying to change my payment method from my existing credit card to a new one, and I receive an error message that my "payment method does not match my land" or something (original: "Deine Zahlung...
-
-
- Spotify Star
- 277 Views
- 1 replies
- 0 likes
- 277 Views
- 1 replies
- 0 likes
Cual seria el precio del plan individual?
Quisiera saber el precio actualizado del plan individual. Para comparar si es más bajo que el plan dúo. Gracias y espero una pronta respuesta
- Quisiera saber el precio actualizado del plan individual. Para comparar si es más bajo que el plan dúo. Gracias y espero una pronta respuesta
-
-
- Spotify Star
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
My application for the Student Plan was aproved but it says im not elegible
My application for the Student Plan was aproved butwhen it try to subscribe it says "Sorry, you are not eligible for that plan. Here are some other ways to get". do i have to wait for the Family Premium subscription to end?
- My application for the Student Plan was aproved butwhen it try to subscribe it says "Sorry, you are not eligible for that plan. Here are some other ways to get". do i have to wait for the Family Prem...
-
-
- Spotify Star
- 184 Views
- 1 replies
- 1 likes
- 184 Views
- 1 replies
- 1 likes
Pelo app continuo ouvindo propaganda mesmo pagando o premium.
Troquei a assinatura do premium normal para o universitário, e desde então aparecem propagandas como se não fosse premium. Só acontece isso no app, pois já testei no computador e não acontece.
- Troquei a assinatura do premium normal para o universitário, e desde então aparecem propagandas como se não fosse premium. Só acontece isso no app, pois já testei no computador e não acontece.
-
-
- Spotify Star
- 298 Views
- 1 replies
- 0 likes
- 298 Views
- 1 replies
- 0 likes
Ive paid for my subscription and its still teling me i need to pay
Why is it still asking askingme to pay after i payed
- Why is it still asking askingme to pay after i payed
-
-
- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
sem acesso a minha conta família
não consigo acesso a minha conta familia, ele fica desconectando todos os dias
- não consigo acesso a minha conta familia, ele fica desconectando todos os dias
-
-
- Spotify Star
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Why is my Spotify letting me use Premium features for free
I’ve never upgraded my plan from Free and yet somehow I’m getting all these Premium features for free these past couple of days. It can’t be free trial since I’m way past that period and I really can’t think of a reason. Does anyone know why this is ...
- I’ve never upgraded my plan from Free and yet somehow I’m getting all these Premium features for free these past couple of days. It can’t be free trial since I’m way past that period and I r...
-
-
- Casual Listener
- 345 Views
- 2 replies
- 0 likes
- 345 Views
- 2 replies
- 0 likes
Hey, the invoices for my monthly subscription are not sent regularly to me.
I need all my invoices for the monthly payments urgently and didn't receive all of them.
- I need all my invoices for the monthly payments urgently and didn't receive all of them.
-
-
- Roadie
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
Superuser Contribution Address don't match
Family plan and they say cannot find the address and it is THE EXACT SAME
- Family plan and they say cannot find the address and it is THE EXACT SAME
-
-
- Not applicable
- 326 Views
- 2 replies
- 0 likes
- 326 Views
- 2 replies
- 0 likes
Spotify Premium for Samsung
I Recently got my Samsung Z fold but unfortunately it's not letting me get my 3 months of free spotify it does not give me the option for the spotify premium for Samsung. I did receive an email about the free 3 months. What I can do to get that prom ...
- I Recently got my Samsung Z fold but unfortunately it's not letting me get my 3 months of free spotify it does not give me the option for the spotify premium for Samsung. I did receive an email...
-
-
- Newbie
- 440 Views
- 2 replies
- 0 likes
- 440 Views
- 2 replies
- 0 likes
Pagué, se cobró 2 veces y no me activaron el plan.
Pagué el plan y se me cobró 2 veces, aun asi no me activaron el servicio, pagué el servicio de estudiante.
- Pagué el plan y se me cobró 2 veces, aun asi no me activaron el servicio, pagué el servicio de estudiante.
-
-
- Spotify Star
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
me cobraron 2 veces en el mismo mes
Me llego hoy 31/1/23 el informe de la targeta y me dice que el dia 23/12/22 tengo 2 pagos identicos de spotify
- Me llego hoy 31/1/23 el informe de la targeta y me dice que el dia 23/12/22 tengo 2 pagos identicos de spotify
-
-
- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Not using premium and not showing in account but amount get deducted from last 8 month.
Not using premium and not showing in the account but the amount gets deducted from the last 8 months.Please check all these transactions and refund the same Invoice IdDebit date9T56AB0Y73976U12-Jan-233IXF1QPPAZBCB12-Dec-229S14J7KUZR657V12-Nov-22Z5A10...
- Not using premium and not showing in the account but the amount gets deducted from the last 8 months. Please check all these transactions and refund the same Invoice Id Debit date ...
-
-
- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Superuser Contribution How can I add the Headspace + Spotify Premium Student subscription?
Is the Headspace + Premium Student subscription promo still ongoing?
- Is the Headspace + Premium Student subscription promo still ongoing?
-
-
- Moderator
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Superuser Contribution Hola en el mes d diciembr m cambie a plan premium de 3 meses gratis yyy no
M cambie a plan premium de 3 meses gratis uno están respetando yaq m lo quitaron en este mes yya m están cobrando
- M cambie a plan premium de 3 meses gratis uno están respetando yaq m lo quitaron en este mes yya m están cobrando
-
-
- Spotify Legend
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Solved!! Cancelar assinatura -
ola, eu assinei ao premium tem meses e não consigo utilizar.Gostaria de cancelar e nao pagar mais este serviço, mas eu nao sei qual conrta esta cadastrada o premium. Não consigo encontrar.
- ola, eu assinei ao premium tem meses e não consigo utilizar. Gostaria de cancelar e nao pagar mais este serviço, mas eu nao sei qual conrta esta cadastrada o premium. Não consigo encontrar.
-
-
- Spotify Star
- 1069 Views
- 3 replies
- 0 likes
- 1069 Views
- 3 replies
- 0 likes
Superuser Contribution Pago automatico
Acabo de pagar un recibo. No quiero que el siguiente se me pase automáticamente. ¿Si me desubscribo ahora de Premium para que no se me pase el siguiente recibo automáticamente pierdo el derecho a Premium este mes?
- Acabo de pagar un recibo. No quiero que el siguiente se me pase automáticamente. ¿Si me desubscribo ahora de Premium para que no se me pase el siguiente recibo automáticamente pierdo el derecho a Pre...
-
-
- Moderator
- 7653 Views
- 3 replies
- 0 likes
- 7653 Views
- 3 replies
- 0 likes
Superuser Contribution Spotify deletes downloads
I have premium and when i download a playlist 1 day later the playlist is automatically deleted
- I have premium and when i download a playlist 1 day later the playlist is automatically deleted
-
-
- Casual Listener
- 340 Views
- 4 replies
- 0 likes
- 340 Views
- 4 replies
- 0 likes