Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21936 Views

28 replies

4 likes

  • 21936 Views
  • 28 replies
  • 4 likes

Subscription

Hi, I would like to cancel my free three month plan the time was up and it charged me today I would like to cancel the payment and get a refund how can I do that? I tried using y’all thing where it says the steps but nowhere does it say cancel plan P...

Visitor

Hi, I would like to cancel my free three month plan the time was up and it charged me today I would like to cancel the payment and get a refund how can I do that? I tried using y’all thing where it s...

kaworu_bloodpaw

Roadie

2530 Views

1 replies

0 likes

  • 2530 Views
  • 1 replies
  • 0 likes

I can't log into my account

I can’t log into the account on which the subscription is active, because I don’t have access to the email with which I registered and funds continue to be debited from me

Visitor

I can’t log into the account on which the subscription is active, because I don’t have access to the email with which I registered and funds continue to be debited from me

kaworu_bloodpaw

Roadie

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with adding a family member to DUO plan

PlanPremiumCountryKyrgyzstanDeviceiPhone 12 Pro Max My Question or Issue I am trying to add my wife to the duo plan. But even though we both have the exact same address, it keeps on saying that we have different addresses, even going as far as to say...

Newbie

Plan Premium Country Kyrgyzstan Device iPhone 12 Pro Max   My Question or Issue   I am trying to add my wife to the duo plan. But even though we both have the exact same address, i...

AlejaR

Moderator

327 Views

3 replies

0 likes

  • 327 Views
  • 3 replies
  • 0 likes

Transfer subscription from Deutsche Telekom to direct

Plan PremiumCountry GermanyDeviceall My Question or Issuei have an individual premium subscription that I signed up for via Deutsche Telekom (money collected via my phone bill). Now I leave Deutsche Telekom but want to keep my spotify subscription. S...

Casual Listener

Plan Premium Country Germany Deviceall   My Question or Issue i have an individual premium subscription that I signed up for via Deutsche Telekom (money collected via my phone bill).&n...

Maxim

Spotify Star

357 Views

3 replies

0 likes

  • 357 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Upgrade a 12 month subscription to Duo

I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only do this once my subscription expires?

Regular

I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only ...

SimulationHaze

Visitor

16028 Views

10 replies

0 likes

  • 16028 Views
  • 10 replies
  • 0 likes

Can't I pay annually?

Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (not a mobile device)Where is that option??

Visitor

Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (no...

Maxim

Spotify Star

383 Views

3 replies

1 likes

  • 383 Views
  • 3 replies
  • 1 likes

Premium Duo Address Error

Please Help. I am not getting lucky to activate the 2nd subscription , we are in the same country and address . Thank you Edgard

Newbie

Please Help.   I am not getting lucky to activate the 2nd subscription , we are in the same country and address .   Thank you   Edgard

Billy-J

Spotify Star

195 Views

2 replies

0 likes

  • 195 Views
  • 2 replies
  • 0 likes

Solved!! Free plan option not showing up

I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.

Casual Listener

I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.

Maxim

Spotify Star

1052 Views

3 replies

0 likes

  • 1052 Views
  • 3 replies
  • 0 likes

Superuser Contribution cant pay premium account

PlanFree/PremiumCountryArgentinaMy Question or IssueSpotify denied my payment : triying to pay with visa card in Argentina:´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Visita nuestra página...

Casual Listener

Plan Free/Premium Country Argentina My Question or Issue Spotify denied my payment : triying to pay with visa card in Argentina: ´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra ...

Elena

Moderator

736 Views

9 replies

0 likes

  • 736 Views
  • 9 replies
  • 0 likes

Scam mail about subcription

Hello, i got a duo plan together with my mother. And she got mail thats it been cancelled but i did nothing. So i don’t know what to think. And im confused since i did not cancel it.this is a photo of the mail (sorry the mail is in dutch) is this mai...

IMG_1573.jpeg

Casual Listener

Hello, i got a duo plan together with my mother. And she got mail thats it been cancelled but i did nothing. So i don’t know what to think. And im confused since i did not cancel it.this is a photo o...

Billy-J

Spotify Star

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Changing from Premium individual plan to family premium plan. I was invited by my spouse but

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I switch between plans without losing my content?

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do ...

AdamDamon

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Spotify Premium

I cannot buy Spotify premium as ,whenever I try to purchase it through the website (not the app), it says I am not eligible for the free trial. However, I cannot find any option where I can buy premium without the free trial. Help would be appreciate...

Visitor

I cannot buy Spotify premium as ,whenever I try to purchase it through the website (not the app), it says I am not eligible for the free trial. However, I cannot find any option where I can buy premi...

Anyk17

Spotify Star

880 Views

1 replies

0 likes

  • 880 Views
  • 1 replies
  • 0 likes

reembolso

eu paguei por um plano premium e acabei esquecendo de cancelar e foi cobrado a taxa e queria meu reembolso, não utilizei o spotify premium desde que foi cobrado na minha conta então tenho o direito do meu dinheiro de volta.

Visitor

eu paguei por um plano premium e acabei esquecendo de cancelar e foi cobrado a taxa e queria meu reembolso, não utilizei o spotify premium desde que foi cobrado na minha conta então tenho o direito d...

AdamDamon

Spotify Star

1241 Views

3 replies

1 likes

  • 1241 Views
  • 3 replies
  • 1 likes

Superuser Contribution Planes premium

Aún existen planes premium para universitarios??

Newbie

Aún existen planes premium para universitarios??

MihailY

Moderator

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

How can I purchase an audiobook with spotify premium plan?

i cannot seem to be ale to buy a book that i have started listening to. I dont want to buy top up hours, since i may want to listen to this book again. I have already used my 15 hours for the billing cycle and would like to be able to finish my book....

Visitor

i cannot seem to be ale to buy a book that i have started listening to. I dont want to buy top up hours, since i may want to listen to this book again. I have already used my 15 hours for the billing...

Maxim

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Cant add another person to Premium Duo

Hello, i had premium duo with my mom but she cant pay anymore so it got cancelled.Than i got premium duo in another country but i couldnt add her so i waited till it got cancelled and than got it again.Now i got the premium duo and it says that i can...

Visitor

Hello, i had premium duo with my mom but she cant pay anymore so it got cancelled. Than i got premium duo in another country but i couldnt add her so i waited till it got cancelled and than got it a...

Maxim

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Premium duo payment but still not premium

PlanPremium DuoCountryPortugalDeviceOppo A53sOperating SystemAndroid 12 I'm a premium duo user for a little while but today I've got an error message saying that I'm no longer a premium user on the Spotify app because of a failed payment.So I added m...

Casual Listener

Plan Premium Duo Country Portugal Device Oppo A53s Operating System Android 12   I'm a premium duo user for a little while but today I've got an error message saying that I'm no longer ...

DeMuLiTiOn

Casual Listener

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Ошибка: Sorry, you are not eligible for that plan. Here are some other ways to get Premium.

CountryБеларусь My Question or IssueЯ пытаюсь возобновить студенческую подписку. Верификацию прошёл на студента, но выбрать сам тариф у меня не получается. VPN не пользуюсь. Страна указана верно в настройках аккаунта. В чём может быть причина?

Casual Listener

Country Беларусь   My Question or Issue Я пытаюсь возобновить студенческую подписку. Верификацию прошёл на студента, но выбрать сам тариф у меня не получается. VPN не пользуюсь. Страна указа...

1432 Views

0 replies

0 likes

  • 1432 Views
  • 0 replies
  • 0 likes