Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Hi, I would like to cancel my free three month plan the time was up and it charged me today I would like to cancel the payment and get a refund how can I do that? I tried using y’all thing where it says the steps but nowhere does it say cancel plan P...
Visitor
Hi, I would like to cancel my free three month plan the time was up and it charged me today I would like to cancel the payment and get a refund how can I do that? I tried using y’all thing where it s...
kaworu_bloodpaw
Roadie
2530 Views
1 replies
0 likes
I can’t log into the account on which the subscription is active, because I don’t have access to the email with which I registered and funds continue to be debited from me
Visitor
I can’t log into the account on which the subscription is active, because I don’t have access to the email with which I registered and funds continue to be debited from me
kaworu_bloodpaw
Roadie
209 Views
1 replies
0 likes
PlanPremiumCountryKyrgyzstanDeviceiPhone 12 Pro Max My Question or Issue I am trying to add my wife to the duo plan. But even though we both have the exact same address, it keeps on saying that we have different addresses, even going as far as to say...
Newbie
Plan Premium Country Kyrgyzstan Device iPhone 12 Pro Max My Question or Issue I am trying to add my wife to the duo plan. But even though we both have the exact same address, i...
AlejaR
Moderator
327 Views
3 replies
0 likes
I want to pay my subscription annually and not same month ?
Visitor
I want to pay my subscription annually and not same month ?
Maxim
Spotify Star
283 Views
1 replies
0 likes
Plan PremiumCountry GermanyDeviceall My Question or Issuei have an individual premium subscription that I signed up for via Deutsche Telekom (money collected via my phone bill). Now I leave Deutsche Telekom but want to keep my spotify subscription. S...
Casual Listener
Plan Premium Country Germany Deviceall My Question or Issue i have an individual premium subscription that I signed up for via Deutsche Telekom (money collected via my phone bill).&n...
Maxim
Spotify Star
357 Views
3 replies
0 likes
I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only do this once my subscription expires?
Regular
I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only ...
SimulationHaze
Visitor
16028 Views
10 replies
0 likes
Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (not a mobile device)Where is that option??
Visitor
Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (no...
Maxim
Spotify Star
383 Views
3 replies
1 likes
Please Help. I am not getting lucky to activate the 2nd subscription , we are in the same country and address . Thank you Edgard
Newbie
Please Help. I am not getting lucky to activate the 2nd subscription , we are in the same country and address . Thank you Edgard
Billy-J
Spotify Star
195 Views
2 replies
0 likes
I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.
Casual Listener
I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.
Maxim
Spotify Star
1052 Views
3 replies
0 likes
PlanFree/PremiumCountryArgentinaMy Question or IssueSpotify denied my payment : triying to pay with visa card in Argentina:´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Visita nuestra página...
Casual Listener
Plan Free/Premium Country Argentina My Question or Issue Spotify denied my payment : triying to pay with visa card in Argentina: ´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra ...
Elena
Moderator
736 Views
9 replies
0 likes
Mainly do I still keep audiobooks that I downloaded?
Newbie
Mainly do I still keep audiobooks that I downloaded?
Maria
Moderator
8211 Views
3 replies
1 likes
Hello, i got a duo plan together with my mother. And she got mail thats it been cancelled but i did nothing. So i don’t know what to think. And im confused since i did not cancel it.this is a photo of the mail (sorry the mail is in dutch) is this mai...
Casual Listener
Hello, i got a duo plan together with my mother. And she got mail thats it been cancelled but i did nothing. So i don’t know what to think. And im confused since i did not cancel it.this is a photo o...
Billy-J
Spotify Star
384 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I switch between plans without losing my content?
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue How do ...
AdamDamon
Spotify Star
239 Views
1 replies
0 likes
I cannot buy Spotify premium as ,whenever I try to purchase it through the website (not the app), it says I am not eligible for the free trial. However, I cannot find any option where I can buy premium without the free trial. Help would be appreciate...
Visitor
I cannot buy Spotify premium as ,whenever I try to purchase it through the website (not the app), it says I am not eligible for the free trial. However, I cannot find any option where I can buy premi...
Anyk17
Spotify Star
880 Views
1 replies
0 likes
eu paguei por um plano premium e acabei esquecendo de cancelar e foi cobrado a taxa e queria meu reembolso, não utilizei o spotify premium desde que foi cobrado na minha conta então tenho o direito do meu dinheiro de volta.
Visitor
eu paguei por um plano premium e acabei esquecendo de cancelar e foi cobrado a taxa e queria meu reembolso, não utilizei o spotify premium desde que foi cobrado na minha conta então tenho o direito d...
AdamDamon
Spotify Star
1241 Views
3 replies
1 likes
Aún existen planes premium para universitarios??
Newbie
Aún existen planes premium para universitarios??
MihailY
Moderator
188 Views
1 replies
0 likes
i cannot seem to be ale to buy a book that i have started listening to. I dont want to buy top up hours, since i may want to listen to this book again. I have already used my 15 hours for the billing cycle and would like to be able to finish my book....
Visitor
i cannot seem to be ale to buy a book that i have started listening to. I dont want to buy top up hours, since i may want to listen to this book again. I have already used my 15 hours for the billing...
Maxim
Spotify Star
285 Views
1 replies
0 likes
Hello, i had premium duo with my mom but she cant pay anymore so it got cancelled.Than i got premium duo in another country but i couldnt add her so i waited till it got cancelled and than got it again.Now i got the premium duo and it says that i can...
Visitor
Hello, i had premium duo with my mom but she cant pay anymore so it got cancelled. Than i got premium duo in another country but i couldnt add her so i waited till it got cancelled and than got it a...
Maxim
Spotify Star
228 Views
1 replies
0 likes
PlanPremium DuoCountryPortugalDeviceOppo A53sOperating SystemAndroid 12 I'm a premium duo user for a little while but today I've got an error message saying that I'm no longer a premium user on the Spotify app because of a failed payment.So I added m...
Casual Listener
Plan Premium Duo Country Portugal Device Oppo A53s Operating System Android 12 I'm a premium duo user for a little while but today I've got an error message saying that I'm no longer ...
DeMuLiTiOn
Casual Listener
292 Views
1 replies
0 likes
CountryБеларусь My Question or IssueЯ пытаюсь возобновить студенческую подписку. Верификацию прошёл на студента, но выбрать сам тариф у меня не получается. VPN не пользуюсь. Страна указана верно в настройках аккаунта. В чём может быть причина?
Casual Listener
Country Беларусь My Question or Issue Я пытаюсь возобновить студенческую подписку. Верификацию прошёл на студента, но выбрать сам тариф у меня не получается. VPN не пользуюсь. Страна указа...
1432 Views
0 replies
0 likes