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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
69767 Views
31 replies
2 likes
Moderator
120379 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
155137 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
304069 Views
168 replies
13 likes
Hello, i paid for the family plan on 3/3/17, so why is spotify already trying to charge me if it's not 4/3/2017 yet? Which is when the next payment is supposed to come out correct?
Hello, i paid for the family plan on 3/3/17, so why is spotify already trying to charge me if it's not 4/3/2017 yet? Which is when the next payment is supposed to come out correct?
Spotify Star
1284 Views
3 replies
0 likes
I am getting charged 129SEK for the premium instead of 99SEK like everyine ese, why??
I am getting charged 129SEK for the premium instead of 99SEK like everyine ese, why??
Community Legend
847 Views
1 replies
0 likes
I have a recent charge on my bank statement for $14.99 from Spotify. I did NOT authorize this payment. I didn't even have an account with Spotify until a few minutes ago when I was FORCED to create one to access customer support. I need to resolve th...
I have a recent charge on my bank statement for $14.99 from Spotify. I did NOT authorize this payment. I didn't even have an account with Spotify until a few minutes ago when I was FORCED to create o...
Spotify Star
843 Views
3 replies
0 likes
I have just gone through my bank acc to find that I have been charged TWICE for my premium and TWICE for my husbands premium! The other thing that has pissed me off is that my husbands Spotify says he is only on the FREE SPOTIFY! When I clearly set h...
I have just gone through my bank acc to find that I have been charged TWICE for my premium and TWICE for my husbands premium! The other thing that has pissed me off is that my husbands Spotify says h...
Community Legend
436 Views
1 replies
0 likes
Please tell me how can i activate my spotify gift card onto my account? i'm using my phone, not a desktop. Thank you
Please tell me how can i activate my spotify gift card onto my account? i'm using my phone, not a desktop. Thank you
Spotify Star
647 Views
1 replies
0 likes
Hi there. I had my premium account and two months ago me and my family bought the premium family account. So i did everything the emails said and i appear as "active" in our family account. This family account is pais by my father's credit card... Bu...
Hi there. I had my premium account and two months ago me and my family bought the premium family account. So i did everything the emails said and i appear as "active" in our family account. This fami...
Community Legend
1430 Views
3 replies
0 likes
I've been charged also 9.90 € on my visa, but I've already got the familly account witch is 14.90 €/ month... ... nobody by phone, nobody can help ! I've ask my bank to refuse next monthes but It's not professional !
I've been charged also 9.90 € on my visa, but I've already got the familly account witch is 14.90 €/ month... ... nobody by phone, nobody can help ! I've ask my bank to refuse next...
Community Legend
998 Views
3 replies
1 likes
I pay for 1 month at the 28.02.2017 and thouhgt i could use for 1 month(atleast 30 days) but at 28.03.2017 premium is away at only 28 daysIn wich units does spotify count 1 month ?
I pay for 1 month at the 28.02.2017 and thouhgt i could use for 1 month(atleast 30 days) but at 28.03.2017 premium is away at only 28 days In wich units does spotify count 1 month ?
Community Legend
834 Views
1 replies
1 likes
Pagué mi mes y ya obtuve mi mes del 27/03/17 al 27/04/17, pero mi pregunta esdonde quedó mi mes gratis que iban a dar? me lo darán despues de que se vensa este mes o no?
Pagué mi mes y ya obtuve mi mes del 27/03/17 al 27/04/17, pero mi pregunta es donde quedó mi mes gratis que iban a dar? me lo darán despues de que se vensa este mes o no?
Casual Listener
2466 Views
6 replies
0 likes
I signed up for Spotify premium but I am still on the free Spotify not premium but they are still charging my credit card twice a month this is steeling. Please friction this otherwise I will be force to take further actions legal and comment my comp...
I signed up for Spotify premium but I am still on the free Spotify not premium but they are still charging my credit card twice a month this is steeling. Please friction this otherwise I will be forc...
Community Legend
507 Views
1 replies
0 likes
I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money back?
I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money...
Spotify Star
851 Views
1 replies
0 likes
Ive recently made a new spotify account and signed up for the 7 day free trial. Then ive decided to activate a 30 day premium free trial. I endered in my debit information and tried to activate it but it wouldnt accept my credit info even though i re...
Ive recently made a new spotify account and signed up for the 7 day free trial. Then ive decided to activate a 30 day premium free trial. I endered in my debit information and tried to activate it bu...
Community Legend
608 Views
1 replies
0 likes
The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't there to cancel. The receipt that was sent to me via e...
The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't the...
Community Legend
704 Views
1 replies
0 likes
J'ai prit l'abonnement Spotify prenium , mais sur.mon compte il dise que j'ai 0 abonnement , donc je ne peut pas écouter de la.musique hors connexion ! Pourquoi ?
J'ai prit l'abonnement Spotify prenium , mais sur.mon compte il dise que j'ai 0 abonnement , donc je ne peut pas écouter de la.musique hors connexion ! Pourquoi ?
Community Legend
438 Views
1 replies
0 likes
I signed up for Spotify Premium (student) and I was charged $4.99 twice. I see others are having this same issue so I would like to get it fixed before my billing date next month.Thank you
I signed up for Spotify Premium (student) and I was charged $4.99 twice. I see others are having this same issue so I would like to get it fixed before my billing date next month. Thank you
Community Legend
461 Views
1 replies
0 likes
hi im massimo from italy just subscribed in with my Hong Kong paypal account after that i found out that if i pay with a Hong Kong paypal account i have no access to most italian songs deleted my subscription ( after , for a bug, it pushed me to pay ...
hi im massimo from italy just subscribed in with my Hong Kong paypal account after that i found out that if i pay with a Hong Kong paypal account i have no access to most itali...
Moderator
450 Views
1 replies
0 likes
Hi, How can I change back the subscription form, from Spotify for Family to regular Premium subscription?In the account settings I can't find it....
Hi, How can I change back the subscription form, from Spotify for Family to regular Premium subscription? In the account settings I can't find it....
Moderator
581 Views
1 replies
0 likes
Aceptan tarjeta de débito para el plan familiar
Aceptan tarjeta de débito para el plan familiar
Moderator
694 Views
1 replies
0 likes
I can't cancel my stuff and it charged me 11 bucks just now and it isn't supposed to. I did a 3 month trial for 2 bucks and if I liked it I could subscribe. I never subscribed but I got charged, so I went to cancel and it doesn't allow me to cancel a...
I can't cancel my stuff and it charged me 11 bucks just now and it isn't supposed to. I did a 3 month trial for 2 bucks and if I liked it I could subscribe. I never subscribed but I got charged, so I...
Community Legend
639 Views
2 replies
1 likes
I've gotten a new phone and haven't been using Spotify since before Christmas but only just realized that I've been getting charged the last few months? And I'm wondering how to stop it? I logged in on to my account and it's saying it's free but I'm ...
I've gotten a new phone and haven't been using Spotify since before Christmas but only just realized that I've been getting charged the last few months? And I'm wondering how to stop it? I logged in ...
Spotify Star
492 Views
1 replies
0 likes
