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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149931 Views

69 replies

10 likes

Premium for Family
  • 149931 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95630 Views

89 replies

4 likes

  • 95630 Views
  • 89 replies
  • 4 likes

Try period

Hello guys! I've made a mess. I've activated the 7 days try period of Spotyfy cause I've accidentally clicked on the popup. I would like to cancel the activation, so I looked at the faq but when I go to the subsciption's section, there's no possibilt...

Visitor

Hello guys! I've made a mess. I've activated the 7 days try period of Spotyfy cause I've accidentally clicked on the popup. I would like to cancel the activation, so I looked at the faq but when I go...

labelscollected

Community Legend

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

My Premium doesn't work

Hello,I bought me a premium card for 10€ in a supermarket and now I have the problem that my code doesn't work. It says that my code would be invalid. I really need help!thank you in advance!!

Newbie

Hello, I bought me a premium card for 10€ in a supermarket and now I have the problem that my code doesn't work. It says that my code would be invalid. I really need help! thank you in advance!!

Jacob

Community Legend

697 Views

1 replies

0 likes

  • 697 Views
  • 1 replies
  • 0 likes

Solved!! Getting charged twice in two different days

Getting charged twice in two different days on my card why's that happening The total headed up to $54.84 please help

Newbie

Getting charged twice in two different days on my card why's that happening The total headed up to $54.84 please help

Jacob

Community Legend

1075 Views

1 replies

0 likes

Abdimohamed641@yahoo.com
  • 1075 Views
  • 1 replies
  • 0 likes

Family

Hello, Why are my family members being removed from my family account if address is the same? I've tried to confirm my account address but it only shows the Zip code, not full address.

Casual Listener

Hello,   Why are my family members being removed from my family account if address is the same?   I've tried to confirm my account address but it only shows the Zip code, not full addre...

fallengod-84

Casual Listener

1029 Views

2 replies

0 likes

  • 1029 Views
  • 2 replies
  • 0 likes

Rechnung/Bill

Hello, I would like to get the premium version for me, private person NOT FOR A COMPANY. Is it possible? I live and work in Austria.Thank you!Leticia De Faria

Newbie

Hello, I would like to get the premium version for me, private person NOT FOR A COMPANY. Is it possible? I live and work in Austria. Thank you! Leticia De Faria

Maxim

Spotify Star

1433 Views

1 replies

0 likes

  • 1433 Views
  • 1 replies
  • 0 likes

Premium refund

I bought the 3month trial for 99¢ back in December. Two days ago, it charged me full price, as my trial had ended. Is there anyway to get a refund for the full price, as I dont want the service anymore.

Visitor

I bought the 3month trial for 99¢ back in December. Two days ago, it charged me full price, as my trial had ended. Is there anyway to get a refund for the full price, as I dont want the service anymo...

Maxim

Spotify Star

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally bought premium

Hello I just bought premium accidentally! I was in a free trial and a pop up just appeared and I accidentally clicked something which I didn't read. Then I got an email saying I just payed 10£!!! It's amazing how bad the security here is.Can I get my...

Casual Listener

Hello I just bought premium accidentally! I was in a free trial and a pop up just appeared and I accidentally clicked something which I didn't read. Then I got an email saying I just payed 10£!!! It'...

ItsJamesJ

Community Legend

2534 Views

2 replies

0 likes

  • 2534 Views
  • 2 replies
  • 0 likes

No access to old account at all, Still being charged for Premium.

So, ive had spotify for about 14 months of PREMIUM SERVICE acording to my paypal log. And for the last month, i have lost my email and password as it was changed to a new email which was lost. All i want now, after haveing a charge of 9.99 on my new ...

Newbie

So, ive had spotify for about 14 months of PREMIUM SERVICE acording to my paypal log. And for the last month, i have lost my email and password as it was changed to a new email which was lost. All i ...

Jacob

Community Legend

858 Views

3 replies

0 likes

  • 858 Views
  • 3 replies
  • 0 likes

Premium

I pay money every month to have premium, but suddenly I can only use it like its a normal account (free). Whats going on, Im logged in with my account and I checked if the payment worked and it did. I don't know what to do.

Newbie

I pay money every month to have premium, but suddenly I can only use it like its a normal account (free). Whats going on, Im logged in with my account and I checked if the payment worked and it did. ...

KatesHere

Community Legend

956 Views

1 replies

0 likes

Premium doesn't work anymore
  • 956 Views
  • 1 replies
  • 0 likes

Spotify tuplamaksu

Hei!Spotify on perinyt minulta tuplamaksun, kahdella eri viitenumerolla. Kuukausittainen maksu on peritty siis kahdesti maaliskuulta 2017 mutta seuraavassa tilauksessa maksupäiväksi on luokiteltu 17.04.2017. Miten saan ylimääräisen maksun palautettua...

Newbie

Hei! Spotify on perinyt minulta tuplamaksun, kahdella eri viitenumerolla. Kuukausittainen maksu on peritty siis kahdesti maaliskuulta 2017 mutta seuraavassa tilauksessa maksupäiväksi on luokiteltu 1...

838 Views

0 replies

0 likes

  • 838 Views
  • 0 replies
  • 0 likes

Solved!! www.spotify.com/us/redeem/prepaid/ not working

Any suggestion on why the redeem menu from my account page spotify windows 10 does not resolve to anything. I have a gift card my premium subscription has expired and I would like to redeem..

Casual Listener

Any suggestion on why the redeem menu from my account page spotify windows 10 does not resolve to anything.  I have a gift card my premium subscription has expired and I would like to redeem..

Tron1024

Casual Listener

3766 Views

6 replies

0 likes

Account
Subscription
  • 3766 Views
  • 6 replies
  • 0 likes

Charged twice a week apart

My card was charged twice for premium, a week apart. And no it's not cause I have two Spotify accounts. Because the other account is still not premium.

Casual Listener

My card was charged twice for premium, a week apart. And no it's not cause I have two Spotify accounts. Because the other account is still not premium.

sharx95

Casual Listener

999 Views

1 replies

0 likes

  • 999 Views
  • 1 replies
  • 0 likes

Help with premium account

Hi! I am having trouble when I try to activate a free premiun account for 30 days.. I don't care if I have to pay but I can't activate anything.. Can anyone help me? I try to update this with wifi and 4g but I couldn't do it.. Thanks!

Newbie

Hi! I am having trouble when I try to activate a free premiun account for 30 days.. I don't care if I have to pay but I can't activate anything.. Can anyone help me? I try to update this with wifi an...

DaveDenomolos

Roadie

862 Views

1 replies

0 likes

  • 862 Views
  • 1 replies
  • 0 likes

SMART SUB

HI. TINATRY KO KASI ISUBSCRIBE TO PREMIUM, SMART UNG PAYMENT, SABI NILA SINEND NA UNG PIN, PERO WALA PA NAMAN AKONG NARERECV

Newbie

HI. TINATRY KO KASI ISUBSCRIBE TO PREMIUM, SMART UNG PAYMENT, SABI NILA SINEND NA UNG PIN, PERO WALA PA NAMAN AKONG NARERECV

647 Views

0 replies

0 likes

  • 647 Views
  • 0 replies
  • 0 likes

Solved!! Salir de una cuenta familiar

Que debo de hacer para salir de un paquete familiar que quedó inactivo

Newbie

Que debo de hacer para salir de un paquete familiar que quedó inactivo

arturosaurio

Casual Listener

41073 Views

1 replies

1 likes

  • 41073 Views
  • 1 replies
  • 1 likes

Invoices

Hi! I need invoices for my subscription, and I got them last year, but now it only shows 0,00€ on the invoices and I can't access them...Did that happened to anyone else? Thanks Mary

Newbie

Hi! I need invoices for my subscription, and I got them last year, but now it only shows 0,00€ on the invoices and I can't access them... Did that happened to anyone else?   Thanks   M...

KatesHere

Community Legend

880 Views

1 replies

0 likes

  • 880 Views
  • 1 replies
  • 0 likes

Hola ayuda porfa

Hola, me he creado una cuenta con un correo inventado y me hice premium por tres meses 99 centimos. Y luego ya 10 euros al mes. El problema es que hoy acaban los tres meses y me quiero quitar, pero por error cerre sesion y ahora no me se el correo ( ...

Newbie

Hola, me he creado una cuenta con un correo inventado y me hice premium por tres meses 99 centimos. Y luego ya 10 euros al mes. El problema es que hoy acaban los tres meses y me quiero quitar, pero p...

vaniar

Newbie

1434 Views

1 replies

1 likes

  • 1434 Views
  • 1 replies
  • 1 likes

Spotify charged my card twice

Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.

Newbie

Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.

Jacob

Community Legend

1594 Views

1 replies

0 likes

  • 1594 Views
  • 1 replies
  • 0 likes

Solved!! Debt

A few week ago i needed some money and I decided to reverse 2 spotify premium payments. So basically i 'borrowed' 20 euro. After a short time i could not log in with my facebook account and of course i cant listen to music any more. I Understand its ...

Newbie

A few week ago i needed some money and I decided to reverse 2 spotify premium payments. So basically i 'borrowed' 20 euro. After a short time i could not log in with my facebook account and of course...

Jacob

Community Legend

1131 Views

1 replies

0 likes

  • 1131 Views
  • 1 replies
  • 0 likes