They charge me twice

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They charge me twice

user-removed
Not applicable
Hi there. I had my premium account and two months ago me and my family bought the premium family account. So i did everything the emails said and i appear as "active" in our family account. This family account is pais by my father's credit card... But they still charge my personal credit card with the ammount of my previous premium account.

So i'm paying twice a month for the same service... i need a solution

Thanks
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Re: They charge me twice

Jacob
Rock Star 16
Rock Star 16

@user-removed,

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

JacobRock Star 16
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Note: I'm not a Spotify employee.

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Re: They charge me twice

Jacob
Rock Star 16
Rock Star 16

Hey @user-removed, welcome to the Spotify Community!

 

It sounds like you might have two separate accounts: one that is in the Premium for Family plan and another one that you are paying for a personal Premium plan on. Can you go to the subscription tab of your account page and let me know if it tells you if you're currently on Spotify Premium or Premium for Family?

Looking forward to your response 🙂

JacobRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: They charge me twice

user-removed
Not applicable
Hi thanks for answering. It appears as "spotify premium" only but i dont understand why i look like "active" in the family account.

I only have one spotify user..

Thanks!
Solution!

Re: They charge me twice

Jacob
Rock Star 16
Rock Star 16

@user-removed,

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

JacobRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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