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@user-removed,
All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!
Please let me know if you need help with anything else 🙂
Hey @user-removed, welcome to the Spotify Community!
It sounds like you might have two separate accounts: one that is in the Premium for Family plan and another one that you are paying for a personal Premium plan on. Can you go to the subscription tab of your account page and let me know if it tells you if you're currently on Spotify Premium or Premium for Family?
Looking forward to your response 🙂
@user-removed,
All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!
Please let me know if you need help with anything else 🙂