I cannot pay for my subscription, it told me that it doesn't work

[#1]

I cannot pay but I do not know why bvecause I have money on my cards and I always pay by using this card

[Joan]

Hi there,

Thanks for reaching out. If you're facing issues making payments, consider the following:

• If your attempts are repeatedly unsuccessful, wait at least an hour or two and then try again. Repeated failed attempts can lead to your account getting locked and the system automatically rejecting all payment attempts
• Make sure you have sufficient funds on the payment method you're trying to use
• Make sure the country of the payment method matches that of your account
• Try with different payment methods
• Try in an incognito window, as well as on different devices and in different networks. If you have a VPN, deactivate it.

If the issue persists despite all the above steps, feel free to reach out to our support team, they can assist you further. Make sure to have all of your payment information on hand, as our team will need it to find the payments and verify you as the account owner.

Hope this helps.