Help Wizard

Step 1


Why am I being charged $16.99 for next billing when premium is only $14.99?

Why am I being charged $16.99 for next billing when premium is only $14.99?

I am currently on a premium trial (individual). Today I redeemed my gift card valid for 3 months subscription. I am aware that this overrides my free trial.

When I checked my plan, it said that on the next billing, I will be charged $16.99. Is there some other fees I am not aware about? Or is this just possibly due to sales tax?
1 Reply

Hey @samjoshdl92,


Thank you for reaching out here in the Community.


If there should be an increase in prices, you should've received an email notification, so you can check the inbox of the email address associated with your account to see if you've received such email.


We'd also recommend that you get in touch with our Customer Support team via one of the channels here as they can take a closer look into the matter and check your account. 


As much as we'd like to help you - we can't make any account related actions here in the Community as we don't have access to the necessary systems and tools to get this information. However, our teams should be able to provide personal private assistance and give you more details.


Hope this helps. If you need anything else, the Community is here for you 🙂

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