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Why isn’t my gift card code working

Solved!

Why isn’t my gift card code working

For Christmas, my mom got 2 6 month premium subscription gift cards. 1 worked, but it has run out. I keep trying the code for the second one but it says it’s invalid. The card has never been used before, and I have tried the code multiple times and replacing letters or numbers I may have gotten mixed up but there has been no difference
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Marked as solution

Hey @Gia00 ,

 

Thanks for getting back.

 

You can reach out to support so that they can take a closer look at your account and your gift card: https://www.spotify.com/about-us/contact/.

 

Hope this helps 🙂

 

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

View solution in original post

5 Replies

Hey @Gia00 ,

 

Thanks for coming to the Community! 🙂

 

I recommend making sure that:

You can also visit this support article to make sure your gift cards meets all the requirements: https://support.spotify.com/au/article/gift-cards/

 

Hope this helps!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

It was bought online with the other one which worked and I’ve checked the article but nothing seems to be working. Is there anything else I can do?

Marked as solution

Hey @Gia00 ,

 

Thanks for getting back.

 

You can reach out to support so that they can take a closer look at your account and your gift card: https://www.spotify.com/about-us/contact/.

 

Hope this helps 🙂

 

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you for your help 😊

You're welcome, @Gia00 🙂 Have a great day.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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