Why isn’t my gift card code working

[Gia00]

For Christmas, my mom got 2 6 month premium subscription gift cards. 1 worked, but it has run out. I keep trying the code for the second one but it says it’s invalid. The card has never been used before, and I have tried the code multiple times and replacing letters or numbers I may have gotten mixed up but there has been no difference

[Maxim]

Hey @Gia00 ,

Thanks for coming to the Community! 🙂

I recommend making sure that:

• your account’s country or region settings match where the gift card was purchased.
• the gift card was activated by the cashier if it was bought from a retail store.

You can also visit this support article to make sure your gift cards meets all the requirements: https://support.spotify.com/au/article/gift-cards/

Hope this helps!

[Gia00]

It was bought online with the other one which worked and I’ve checked the article but nothing seems to be working. Is there anything else I can do?

[Maxim · Accepted solution]

Hey @Gia00 ,

Thanks for getting back.

You can reach out to support so that they can take a closer look at your account and your gift card: https://www.spotify.com/about-us/contact/.

Hope this helps 🙂

[Gia00]

Thank you for your help 😊

[Maxim]

You're welcome, @Gia00 🙂 Have a great day.