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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

71552 Views

31 replies

2 likes

Account
  • 71552 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

156479 Views

69 replies

10 likes

Premium for Family
  • 156479 Views
  • 69 replies
  • 10 likes

Superuser Contribution I need help please I can’t get into my moms duo subscription on my phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

632 Views

4 replies

1 likes

  • 632 Views
  • 4 replies
  • 1 likes

Superuser Contribution ¿Por qué pague un plan premium Duo por Pay Pal y la palicación sigue grati?

El sábado 8 de julio 2023 pague por Pay Pal una suscripción al plan Duo pero la cuenta sigue como gratuita mi cuentas es ***********, mi correo *********@gmail.comQuedo pendiente ya que el pago fue realizado y no he podido utilizar la cuentaQuedo pen...

Visitor

El sábado 8 de julio 2023 pague por Pay Pal una suscripción al plan Duo pero la cuenta sigue como gratuita mi cuentas es ***********, mi correo *********@gmail.com Quedo pendiente ya que el pago f...

Lyubka

Moderator

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Changing from Student plan to Family plan refund?

PlanFrom Student plan to the Family plan CountryUSADeviceiphone 14 plusOperating SystemiOS 16.5My Question or IssueI already paid for a month of student premium but then joined a family premium, do I get a refund?

Visitor

Plan From Student plan to the Family plan  Country USA Device iphone 14 plus Operating System iOS 16.5 My Question or Issue I already paid for a month of student premium but then joined...

Maxim

Spotify Star

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Your payment method and country don't match.

PlanFreeCountryUkraineDevicePCOperating SystemWindows 10 My Question or IssueHi,I'm not being able to start a free trial period. After entering a required payment details I am getting an error "Your payment method and country don't match".I've tried ...

Casual Listener

Plan Free Country Ukraine Device PC Operating System Windows 10   My Question or Issue Hi, I'm not being able to start a free trial period.   After entering a required payment ...

candice92

Casual Listener

15052 Views

8 replies

0 likes

  • 15052 Views
  • 8 replies
  • 0 likes

Can a Duo plan work if we're temporarily living apart due to school?

I just subscribed to a Duo plan for me and my brother as we currently live together in Canada. However, I will be attending university in Ireland in the fall, so we will not be living together temporarily during the school year. Will I still be able ...

Casual Listener

I just subscribed to a Duo plan for me and my brother as we currently live together in Canada. However, I will be attending university in Ireland in the fall, so we will not be living together tempor...

Maxim

Spotify Star

495 Views

3 replies

0 likes

  • 495 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan confusion

hello, please let me know if it is possible to return the money for the payment. the fact is that we have a family subscription, I missed the payment date and the funds ended up on the card later, so I tried on my own in the settings to cancel the pa...

Visitor

hello, please let me know if it is possible to return the money for the payment. the fact is that we have a family subscription, I missed the payment date and the funds ended up on the card later, so...

Joan

Moderator

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution CONTRATE EL PLAN INDIVIDUAL, PERO EN LA APP NO APARECE

CONTRATE EL PLAN INDIVIDUAL PERO CUANDO INICIO SESION EN LA APP ME APARECE QUE ESTOY EN MODO GRATIS, NO SE ACTUALIZA O NO SE SI REALMENTE SE CONTRATO EL PLAN

Visitor

CONTRATE EL PLAN INDIVIDUAL PERO CUANDO INICIO SESION EN LA APP ME APARECE QUE ESTOY EN MODO GRATIS, NO SE ACTUALIZA O NO SE SI REALMENTE SE CONTRATO EL PLAN

Alex

Spotify Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Plan Duo

Witam, mam obecnie plan duo proszę mi podpowiedzieć jak przejść na plan family żeby dodać więcej osób w moim domu

Casual Listener

Witam, mam obecnie plan duo proszę mi podpowiedzieć jak przejść na plan family żeby dodać więcej osób w moim domu 🙂  

Agnes_Energy5555

Casual Listener

936 Views

4 replies

0 likes

  • 936 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Duo

Hello, I hope someone can help us. My husband and I have the premium plan. It was originally set up by him. We then signed up for and are paying for the Duo. When he invites me, it says I already have an account. Currently my playlist is on his and h...

Visitor

Hello, I hope someone can help us.  My husband and I have the premium plan. It was originally set up by him. We then signed up for and are paying for the Duo. When he invites me, it says I alrea...

Eni

Moderator

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Advert despite being a Premium member

Hi, I have been a premium member for a while and my membership is still valid. Unfortunately, I recently started to get adverts. They are advert about new features of the app things like this.I thought there was a setting I could turn off to avoid ge...

Regular

Hi,   I have been a premium member for a while and my membership is still valid. Unfortunately, I recently started to get adverts. They are advert about new features of the app things like thi...

367 Views

0 replies

0 likes

advert
  • 367 Views
  • 0 replies
  • 0 likes

technical log

how to change technichal logPlanFree/PremiumCountryamericuhDevicemotorola or smthnOperating Systemandroid and pc My Question or Issuehow to use technical log

Visitor

how to change technichal log Plan Free/Premium Country americuh Device motorola or smthn Operating System android and pc   My Question or Issue how to use technical log  

Maxim

Spotify Star

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change day of payment

Hello, could I change my monthly day of payment somewhere, like from the 6th to the 26th every month?

Visitor

Hello, could I change my monthly day of payment somewhere, like from the 6th to the 26th every month? 

Eni

Moderator

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Por que me cobraron 10 pesos después de querer contratar premium?

Quise contratar premium pero me decía que no era candidata para un mes gratis por lo tanto intente otras 2 veces más pero no me dejaba, no me interesaba el mes gratis, solo quería contratar el premium, y al meterme a mi cuenta bancaria resulta que me...

Visitor

Quise contratar premium pero me decía que no era candidata para un mes gratis por lo tanto intente otras 2 veces más pero no me dejaba, no me interesaba el mes gratis, solo quería contratar el premiu...

Vasil

Moderator

2595 Views

1 replies

0 likes

  • 2595 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alterei o plano sem querer

fiz o pagamento da mensalidade pelo app através da minha conta,porém paguei o plano individual,entrei no site e alterei o plano para familiar novamente,porém vai ser feita cobrança do valor integral do plano família daqui a uma semana o que fazer?

Newbie

fiz o pagamento da mensalidade pelo app através da minha conta,porém paguei o plano individual,entrei no site e alterei o plano para familiar novamente,porém vai ser feita cobrança do valor integral ...

Yordan

Moderator

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Receiving ‘payment not successful’ from Spotify

I’ve already payed this months subscription, and it’s processing in my bank account. Why then, does my Spotify say the payment is unsuccessful and that I’m going to lose my account? I haven’t changed any info

Visitor

I’ve already payed this months subscription, and it’s processing in my bank account. Why then, does my Spotify say the payment is unsuccessful and that I’m going to lose my account? I haven’t changed...

Yordan

Moderator

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does the 100 artist block limit go away with premium?

PlanFreeCountry USADeviceiPhone 10Operating SystemIOS My Question or Issue Does the 100 artist block limit go away with premium? Is there suppose to be a limit at all?

Casual Listener

Plan Free Country  USA Device iPhone 10 Operating System IOS   My Question or Issue  Does the 100 artist block limit go away with premium? Is there suppose to be a limit at a...

ParentalControl

Composer

1700 Views

8 replies

2 likes

  • 1700 Views
  • 8 replies
  • 2 likes

Superuser Contribution Had no issue with Spotify payment until I got a different debit card

I’ve had zero issue with the monthly payment while I had my old card but about a month ago I had to get a new debit card do to the old one being compromised. I’ve called my bank and they can’t see any restrictions on my card and I’ve also been trying...

Visitor

I’ve had zero issue with the monthly payment while I had my old card but about a month ago I had to get a new debit card do to the old one being compromised. I’ve called my bank and they can’t see an...

Lyubka

Moderator

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Currently Premium + Hulu. Want to add partner with Duo. Will I lose Hulu?

I joined up with Premium + Hulu many years ago. I wanted to get Duo so that I can add my partner, but will I lose Hulu?

Newbie

I joined up with Premium + Hulu many years ago. I wanted to get Duo so that I can add my partner, but will I lose Hulu?

Lyubka

Moderator

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci planını seçemiyorum

Öğrenci planı doğrulamasını yapamıyorum daha önce kullanmışsınız uyarısı alıyorum .

Visitor

Öğrenci planı doğrulamasını yapamıyorum daha önce kullanmışsınız uyarısı alıyorum .

Lyubka

Moderator

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment came out twice in 3 days. This has happend for the second month in a row

I check my plan and it's due around the last days of the month. Spotify came out for 15.99 on the 29th like planned but I see on my bank statement another payment for 15.99 from spotify on the 2nd. This happened in June-July (29th and 2nd) and May-Ju...

Newbie

I check my plan and it's due around the last days of the month. Spotify came out for 15.99 on the 29th like planned but I see on my bank statement another payment for 15.99 from spotify on the 2nd. T...

Lyubka

Moderator

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes