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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5297 Views
  • 23 replies
  • 2 likes
  • 5297 Views
  • 23 replies
  • 2 likes

Why My Subscribe Premium Mini not change to Family?

Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Please Help me. Plan Premium Country Indonesia My Issue

  • Casual Listener
  • Hai,   I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in  Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Pl...
  • Maxim
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • Subscription
    Troubleshooting
  • 314 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Library deleted and they downgraded me to free but still charged for Premium

PlanPremiumCountry DeviceiPhone XR Operating System My Question or IssueHello, yesterday during the outage issue I was locked out of my account. When I finally got back in, my entire library was gone and my subscription to Premium was downgraded to t...

  • Casual Listener
  •   Plan Premium Country   Device iPhone XR    Operating System   My Question or Issue Hello, yesterday during the outage issue I was locked out of my account. When ...
  • Yordan
  • Moderator
  • 555 Views
  • 5 replies
  • 1 likes
  • 555 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Problem with debit card payment

PlanFree/PremiumCountryPolandOperating System(Android and Windows10) My Question or IssueI received message that is the problem with my debit card payment for Spotify Premium.I entered my debit card for payment details again and I received "Payment f...

  • Casual Listener
  • Plan Free/Premium Country Poland Operating System (Android and Windows10)   My Question or Issue I received message that is the problem with my debit card payment for Spotify Premium. I...
  • parnaran
  • Casual Listener
  • 689 Views
  • 8 replies
  • 0 likes
  • 689 Views
  • 8 replies
  • 0 likes

Superuser Contribution Overcharging

Hi, I have a family account which I'm being charged for correctly.However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charged 3 times in the last 7 days. Can you please look into this f...

  • Newbie
  • Hi,   I have a family account which I'm being charged for correctly. However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charg...
  • Jeremy
  • Spotify Legend
  • 591 Views
  • 2 replies
  • 0 likes
  • Security
  • 591 Views
  • 2 replies
  • 0 likes

Subscription Change Payment Issues

Hi all, I just registered yesterday and wrongly selected "free" subscription mode. Now when changing the subscription to "premium" I undergo the payment selection and regardless if I perform the Paypal payment and complete the process or select the c...

  • Visitor
  • Hi all,   I just registered yesterday and wrongly selected "free" subscription mode. Now when changing the subscription to "premium" I undergo the payment selection and regardless if I perform...
  • Maxim
  • Spotify Star
  • 494 Views
  • 5 replies
  • 0 likes
  • 494 Views
  • 5 replies
  • 0 likes

Premium Duo

Plan: PremiumCountry: USA DeviceSamsung Galaxy Note 20 Ultra and Samsung laptopOperating SystemAndroid and Windows My Question or IssueI have the premium duo and when I log onto Spotify and my fiancé is listening to music on his account I can't liste...

  • Newbie
  • Plan: Premium Country: USA   Device Samsung Galaxy Note 20 Ultra and Samsung laptop Operating System Android and Windows   My Question or Issue I have the premium duo and when...
  • Billy-J
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Re: Gift card not working

I just purchased a 12month premium Gift Card from Target (USA), and I can't redeem it. I've tried it several times and it says "Premium Code is not valid". It has be activated by Target. I have the receipt that says so. Please help.Thanks

  • Newbie
  • I  just purchased a 12month premium Gift Card from Target (USA), and I can't redeem it. I've tried it several times and it says "Premium Code is not valid". It has be activated by Target. I have...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Lost Account

Buonasera, in conseguenza ai problemi riscontratisi nei giorni scorsi, l'applicazione ha effettuato un logout autonomo dal mio account. Da quel momento non sono più riuscito ad entrare in possesso delle credenziali necessarie per accedere. Sono in po...

  • Casual Listener
  • Buonasera, in conseguenza ai problemi riscontratisi nei giorni scorsi, l'applicazione ha effettuato un logout autonomo dal mio account. Da quel momento non sono più riuscito ad entrare in possesso de...
  • AdamDam
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error with the payment

PlanPremiumCountryArgentinaMy Question or IssueMy debit card expired so I tried to pay with a new one. But there's an error and the payment can't be processed. I tried with different card along this week but it still the same. Does anybody knows how ...

  • Casual Listener
  • Plan Premium Country Argentina My Question or Issue My debit card expired so I tried to pay with a new one. But there's an error and the payment can't be processed. I tried with different card a...
  • Alex
  • Spotify Legend
  • 708 Views
  • 7 replies
  • 1 likes
  • 708 Views
  • 7 replies
  • 1 likes

I cancelled the subscription i don’t want it at all

basically i cancelled my subscription and i want my money back because i don’t want to use it at all anymore i want the free spotify

  • Newbie
  • basically i cancelled my subscription and i want my money back because i don’t want to use it at all anymore i want the free spotify 
  • Maxim
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Solved!! Please activate year subscription option for Russian users

Dear Spotify!I am from Russia and soon I will miss the way to pay my premium account due to restrictions from MC/Visa. I believe your mission is to unlock the potential of human creativity and not to limit it instead. Would it be possible to make yea...

  • Newbie
  • Dear Spotify! I am from Russia and soon I will miss the way to pay my premium account due to restrictions from MC/Visa. I believe your mission is to unlock the potential of human creativity and not ...
  • VlaKor
  • Casual Listener
  • 600 Views
  • 2 replies
  • 8 likes
  • 600 Views
  • 2 replies
  • 8 likes

Gift code activation

I bought an gift card on a russian online shopping site Ozon.ru . And when i am tring to activate it, it shows me error. Now, after about 3 hours later, the page for redeem dissapear and it says the page is not found. Can i still activate premium or ...

  • Newbie
  • I bought an gift card on a russian online shopping site Ozon.ru .  And when i am tring to activate it, it shows me error. Now, after about 3 hours later, the page for redeem dissapear and it say...
  • Billy-J
  • Spotify Star
  • 384 Views
  • 1 replies
  • 2 likes
  • 384 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Payments in Russia

Plan: PremiumCountry: Russia Hello. Due to changes in the work of VISA and MasterCard in Russia, can I continue to pay for subscription with debit card MasterCard in Russia? Or maybe card MIR? If not, can I pay for three-month subscription in advance...

  • Newbie
  • Plan: Premium Country: Russia   Hello. Due to changes in the work of VISA and MasterCard in Russia, can I continue to pay for subscription with debit card MasterCard in Russia? Or maybe ...
  • Alex
  • Spotify Legend
  • 1667 Views
  • 2 replies
  • 5 likes
  • Subscription payment options
  • 1667 Views
  • 2 replies
  • 5 likes

Sudden change of plan while updating payment info

I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscription plan. All I did was to tap in the app button...

  • Newbie
  • I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscr...
  • ZeroArc
  • Newbie
  • 548 Views
  • 2 replies
  • 1 likes
  • 548 Views
  • 2 replies
  • 1 likes

Superuser Contribution Change duo account into personal prenium account

I subscribed to a duo subscription. unfortunately I never managed to connect another account. In the meantime, I broke up with my girlfriend and no longer need a duo account. I would like a personal premium account.When I try to change the type of ac...

  • Visitor
  • I subscribed to a duo subscription. unfortunately I never managed to connect another account. In the meantime, I broke up with my girlfriend and no longer need a duo account. I would like a personal ...
  • Alex
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been using spotify student now for over a year and my subscription has changed back to...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Vasil
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Help with my spotify plan for 2months free for 9.99$

Hi Community, I need help! I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where does it appear that I have two months free?Here I attach some...

  • Newbie
  • Hi Community, I need help!   I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where d...
  • Fukify
  • Newbie
  • 1682 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 1682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for regular subscription and student subscription

I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. This has been going on for several months and is unfa...

  • Newbie
  • I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. Th...
  • Elena
  • Moderator
  • 316 Views
  • 3 replies
  • 1 likes
  • 316 Views
  • 3 replies
  • 1 likes

Superuser Contribution Subscription HELP PLEASE

PlanPremium DuoCountryUSA My Question or IssueI have been signed up with Premium Duo & everything was fine until today. I recieved an email saying my card was denied. I got the card changed but what I didn't notice was that instead of renewing my Pre...

  • Casual Listener
  •   Plan Premium Duo Country USA   My Question or Issue I have been signed up with Premium Duo & everything was fine until today.  I recieved an email saying my card was denie...
  • JJ2505
  • Casual Listener
  • 577 Views
  • 2 replies
  • 0 likes
  • 577 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Subscriber but can't listen offline

PlanPremiumCountry PhilippinesDeviceLenovo A5000Operating System Android My Question or Issue I am a Premium Subscriber but when I try to listen to my downloaded music/playlist offline, my playlists are greyed out.

  • Newbie
  • Plan Premium Country  Philippines Device Lenovo A5000 Operating System  Android    My Question or Issue  I am a Premium Subscriber but when I try to listen to my do...
  • Yordan
  • Moderator
  • 1840 Views
  • 3 replies
  • 0 likes
  • 1840 Views
  • 3 replies
  • 0 likes