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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15826 Views
  • 27 replies
  • 3 likes
  • 15826 Views
  • 27 replies
  • 3 likes

Why cant i upgrade to spotify premium?

When i try to upgrade from a free to a family account it lets me put all my information in but when i hit pay it just loads for a bit and says "The payment failed. Please try again, use a different payment card or a different payment method. Go to ou...

  • Visitor
  • When i try to upgrade from a free to a family account it lets me put all my information in but when i hit pay it just loads for a bit and says "The payment failed. Please try again, use a different p...
  • Jose_M
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hey, I payed for a premium and deleted the app and got it, it wasn't workin

Before I deleted the app I got a link with a family plan thing which I entered and then the premium features stopped working and then i deleted the app, then got it again and got my account and my premium wasn't working

  • Visitor
  • Before I deleted the app I got a link with a family plan thing which I entered and then the premium features stopped working and then i deleted the app, then got it again and got my account and my pr...
  • Lyubka
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Fiz uma conta duo pra usar com meu namorado mas ele não consegue entrar

PlanPremium DuoCountryBrasil My Question or IssueEu e meu namorado começamos a morar juntos a pouco tempo e mudei meu premium pra duo pra ele poder usar tb, antes ele tava num premium com o pai dele. ele não ta conseguindo entrar no meu pq diz que el...

  • Newbie
  •   Plan Premium Duo Country Brasil   My Question or Issue Eu e meu namorado começamos a morar juntos a pouco tempo e mudei meu premium pra duo pra ele poder usar tb, antes ele tava nu...
  • Bittencourt
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pop aged the £13.99 for premium & on the app it’s still saying I haven’t?

I payed the £14 for my premium duos and on the app i’m still getting the popup saying that I haven’t payed it. What do I do?

  • Visitor
  • I payed the £14 for my premium duos and on the app i’m still getting the popup saying that I haven’t payed it. What do I do?
  • AlejaR
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Old account still getting charged can’t log in

My old account is still getting charged and I can’t log in as I can’t remember the password

  • Visitor
  • My old account is still getting charged and I can’t log in as I can’t remember the password
  • kaworu_bloodpaw
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution how i can get my money back

you took a 55EGP from my credit card without any excuse that makes me mad and I need back my money

  • Visitor
  • you took a 55EGP from my credit card without any excuse that makes me mad and I need back my money
  • Alex
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up Duo where partner already had unactivated Duo

PlanDuoCountryUnited statesDeviceS22 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI set up Duo today (uograded from premium to duo) and attempted to add my partner. I didn't know beforehand that her account had already ...

  • Casual Listener
  •   Plan Duo Country United states Device S22  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I set up Duo today (uograded from premium t...
  • Lyubka
  • Moderator
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pourquoi je constate "Votre dernier paiement n'est pas passé" ?

Je constate ceci en ouvrant l'application sur iphone, alors que je participe à un abonnement famille, sachant que les autres utilisateurs n'ont aucun problème. Celui qui paye est un autre utilisateur de l'abonnement, j'ai essayé de quitter l'abonneme...

  • Visitor
  • Je constate ceci en ouvrant l'application sur iphone, alors que je participe à un abonnement famille, sachant que les autres utilisateurs n'ont aucun problème. Celui qui paye est un autre utilisateur...
  • Alex
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! will my spotify stats be deleted if I change the country?

PlanPremiumCountryAzerbaijanDevice(Iphone 12 mini)Operating System(iOS 16.) Hello! I have a 3 months trial subscriptions which will end on march (Azerbaijan). The thing is, I fly to Turkey very often, and sometimes might stay there for almost a year,...

  • Newbie
  • Plan Premium Country Azerbaijan Device (Iphone 12 mini) Operating System (iOS 16.)   Hello! I have a 3 months trial subscriptions which will end on march (Azerbaijan). The thing is, I f...
  • Maxim
  • Spotify Star
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

Paid for premium but I still have free

I paid for spotify premium, but I haven’t recieved it. What happens now?

  • Visitor
  • I paid for spotify premium, but I haven’t recieved it. What happens now?
  • Bittencourt
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Mudança de plano

Meu plano mudou sem meu consentimento.

  • Visitor
  • Meu plano mudou sem meu consentimento.
  • Bittencourt
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Hello, can you help me? Spotify take money on my card for premium two time

Hello, can you help me? Spotify take money on my card for premium two times, Ferbruary,2 and Ferbuary,6 2023 years. Why took 2 times money?

  • Visitor
  • Hello, can you help me? Spotify take money on my card for premium two times, Ferbruary,2 and Ferbuary,6 2023 years. Why took 2 times money?
  • Bittencourt
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Im being charged twice monthly for my aubscription

Hi I subscribed long time ago for an individual plan and then I upgraded to family sharing plan with the same account but you guys charge me twice each month for two or three months now for both individual and family plan can you please refund me for...

  • Visitor
  • Hi I subscribed long time ago for an individual plan and then I upgraded to family sharing plan with the same account but you guys charge me twice each month for two or three months now for both indi...
  • AlejaR
  • Moderator
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

My card doesnt work

I accidentally used a 30 dollar gift card while not logged into a account and now the card doesnt work.

  • Visitor
  • I accidentally used a 30 dollar gift card while not logged into a account and now the card doesnt work.  
  • Luan
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Premium Duo

Hello! I have a premium Duo account for me and my boyfriend. He didn't have the lyrics of the songs so he updated the application. After the update he loged out and now he cannot log in again even though he uses the right Password and email. Any idea...

  • Visitor
  • Hello! I have a premium Duo account for me and my boyfriend. He didn't have the lyrics of the songs so he updated the application. After the update he loged out and now he cannot log in again even th...
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Keep songs upgrading the account

Hi everyone!i’m about to upgrade my account into Spotify premium but i’m worried I’m gonna lose all my songs. I did’t save them in a playlist I just added them in my library.Will I lose everything if I’m going to upgrade the account?

  • Newbie
  • Hi everyone! i’m about to upgrade my account into Spotify premium but i’m worried I’m gonna lose all my songs. I did’t save them in a playlist I just added them in my library. Will I lose everythin...
  • Hurricane2458
  • Visitor
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes