Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
75975 Views
31 replies
2 likes
Moderator
121707 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
159873 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
313260 Views
174 replies
13 likes
My wife used here solo account for years and upgraded to Duo so I could join. But her Duo account doesn’t recognise our house name (even though Google does). She used one of the suggested addresses, which Spotify accepted, and I’ve used the identical...
My wife used here solo account for years and upgraded to Duo so I could join. But her Duo account doesn’t recognise our house name (even though Google does). She used one of the suggested addresses, ...
Spotify Star
2109 Views
8 replies
0 likes
PlanDuoCountryUnited KingdomMy Question or Issue As the plan manager, having removed someone from my Duo plan, can I revert to a Premium Individual plan?
Plan Duo Country United Kingdom My Question or Issue As the plan manager, having removed someone from my Duo plan, can I revert to a Premium Individual plan?
Spotify Star
302 Views
1 replies
0 likes
PlanFree/Premium: Premium IndividualCountry: Germany Device: iPhone 14 Pro, Macbook Pro late 2021 Hi,subscribed to Premium Individual several months ago when I still had an Android phone. Now I have an iPhone 14 Pro and Macbook. I'm trying to switch ...
Plan Free/Premium: Premium Individual Country: Germany Device: iPhone 14 Pro, Macbook Pro late 2021 Hi, subscribed to Premium Individual several months ago when I still had an An...
Casual Listener
434 Views
2 replies
0 likes
PlanPremium duoCountryCanadaDeviceiPhone 12 ProOperating SystemIOS 16.5.1 My Question or IssueSo I bought Spotify premium duo so my girlfriend could have it as well, but even though it registered on my account that she is under the subscription plan,...
Plan Premium duo Country Canada Device iPhone 12 Pro Operating System IOS 16.5.1 My Question or Issue So I bought Spotify premium duo so my girlfriend could have it as well, but even...
Spotify Star
401 Views
1 replies
0 likes
I have a Family Premium Plan. Last month, I changed the credit card to be used for my monthly subscription payment. Today, my July payment was still charged to my old credit card even though my new card is saved in payment method. I spent over 30 fru...
I have a Family Premium Plan. Last month, I changed the credit card to be used for my monthly subscription payment. Today, my July payment was still charged to my old credit card even though my...
344 Views
0 replies
0 likes
Hola, porque se cancelo mi cuenta premium?
Hola, porque se cancelo mi cuenta premium?
Moderator
313 Views
1 replies
0 likes
So, I use a laptop, a tablet and my mobile phone and i want to download songs on my mobile and it says device limit reached. I mean whaaat? I have premium plan and i can't download songs on the gadgets that i personally use that also only 3? COuld so...
So, I use a laptop, a tablet and my mobile phone and i want to download songs on my mobile and it says device limit reached. I mean whaaat? I have premium plan and i can't download songs on the gadge...
Spotify Star
506 Views
3 replies
0 likes
I've bee. A spotify premium with hulu memebrr for years and suddenly hulu isn't recognizing my membership. No payment methods changed, no plan was changed, it just isn't connecting. PlanPremiumCountryUSDeviceSamsung Galaxy, Xbox, PCOperating System(i...
I've bee. A spotify premium with hulu memebrr for years and suddenly hulu isn't recognizing my membership. No payment methods changed, no plan was changed, it just isn't connecting. ...
Spotify Star
315 Views
1 replies
0 likes
My bf and I wanted to join the Spotify duo and share the app. I want to do it asap before I’m charged another month. How do we speak with someone or set this up? Thx.
My bf and I wanted to join the Spotify duo and share the app. I want to do it asap before I’m charged another month. How do we speak with someone or set this up? Thx.
Moderator
403 Views
1 replies
0 likes
PlanPremium Individual CountryPhilippines DeviceS22 Ultra Operating SystemAndroid 13 My Question or Issue Why the subscription is not renewed and auto renewed. I can't pay due to problem. (Using GCash)It can't auto renewed due to sim register. Proble...
Plan Premium Individual Country Philippines Device S22 Ultra Operating System Android 13 My Question or Issue Why the subscription is ...
Moderator
893 Views
1 replies
0 likes
Spotify cancels my subscription because I chose apple payment in the past and this is no longer supported. A simple change of payment methods is not available for unknown und unexplainable reasons. Do I lose my preferences and playlists when being ca...
Spotify cancels my subscription because I chose apple payment in the past and this is no longer supported. A simple change of payment methods is not available for unknown und unexplainable reasons. D...
Spotify Star
709 Views
1 replies
0 likes
PlanPremiumCountry Deviceiphone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei don’t know if my payment will come out automatically, I can’t find any pay now button..
Plan Premium Country Device iphone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i don’t know if my payment will come out automatically...
Spotify Star
2111 Views
1 replies
0 likes
Hi everyone!!! I just recently got this account after deleting an account with premium and it uses the same email and credit card details as the account I had before. I've been wanting to get premium again however it keeps saying like you can't purch...
Hi everyone!!! I just recently got this account after deleting an account with premium and it uses the same email and credit card details as the account I had before. I've been wanting to get premium...
Spotify Star
481 Views
1 replies
0 likes
I lost Access to my e-mail, how do I delete account while I cant even log in or change password. (I logged via Facebook, and my fb account was hacked)
I lost Access to my e-mail, how do I delete account while I cant even log in or change password. (I logged via Facebook, and my fb account was hacked)
Spotify Star
373 Views
1 replies
0 likes
It is the second time I tried to switch from Premium to Duo Premium to share the account with my girlfriend who lives in the same house with me for 5 years (in Germany). I work in Luxembourg so my payment method is a card issued in Luxembourg. So whe...
It is the second time I tried to switch from Premium to Duo Premium to share the account with my girlfriend who lives in the same house with me for 5 years (in Germany). I work in Luxembourg so my pa...
Spotify Star
791 Views
3 replies
1 likes
No me cobren más no sean ratas
No me cobren más no sean ratas
Moderator
707 Views
1 replies
0 likes
When I invite my wife in the Duo Premium, it only works a few hours and she get free again!I paid for over 3 months Duo for me only. What to do?
When I invite my wife in the Duo Premium, it only works a few hours and she get free again! I paid for over 3 months Duo for me only. What to do?
Moderator
601 Views
1 replies
0 likes
I want to pay premium with a British credit card but I can’t because I live in Spain and I can’t change my region to England
I want to pay premium with a British credit card but I can’t because I live in Spain and I can’t change my region to England
Spotify Star
589 Views
1 replies
0 likes
Me and my girlfriend have been using Premium Duo for some years now and we want to switch to Premium Family so that our daughter and son can use their own device and playlist. Somehow the Premium Family doesn't appear in the available subscriptions. ...
Me and my girlfriend have been using Premium Duo for some years now and we want to switch to Premium Family so that our daughter and son can use their own device and playlist. Somehow the Premium Fam...
Spotify Star
686 Views
1 replies
0 likes
We are 3 family members but want to continue as 3 individual accounts. If the family admin ends the family subscription, do the members still get their playlists etc.?
We are 3 family members but want to continue as 3 individual accounts. If the family admin ends the family subscription, do the members still get their playlists etc.?
Spotify Star
531 Views
1 replies
0 likes
