Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128365 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56224 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
230712 Views
143 replies
13 likes
Eu tinha um celular Samsung e assinei o período grátis de 2 meses, só que não fiz login em nenhuma conta só com o celular mesmo. E agora o Samsung estragou e eu não consigo acessar minha conta no meu novo celular, pq todos os e-mails que poderiam ser...
Eu tinha um celular Samsung e assinei o período grátis de 2 meses, só que não fiz login em nenhuma conta só com o celular mesmo. E agora o Samsung estragou e eu não consigo acessar minha conta no meu...
Moderator
253 Views
1 replies
0 likes
PlanPremium individualCountryCanada / QuebecDevicePCOperating SystemWindows 10, chrome My Question or IssueHello,I create my account on spotify but when i want to choose a premium plan i have this message for each plan possible :Sorry, you are not el...
Plan Premium individual Country Canada / Quebec Device PC Operating System Windows 10, chrome My Question or Issue Hello, I create my account on spotify but when i want to choose a ...
Casual Listener
230 Views
2 replies
0 likes
hi,i have paid 1189 rupees for 12 months premium individual , but when I checked my account I couldn’t find that subscription. I need help with this
hi, i have paid 1189 rupees for 12 months premium individual , but when I checked my account I couldn’t find that subscription. I need help with this
Moderator
210 Views
1 replies
0 likes
I am a family holder subscritpion, i have updated my card to a new one,on the card details i am resident in Italy, on the spotify account too, but it keeps giving me the same error! please help!
I am a family holder subscritpion, i have updated my card to a new one, on the card details i am resident in Italy, on the spotify account too, but it keeps giving me the same error! p...
Spotify Star
185 Views
1 replies
0 likes
I have purchased one-time plan. But the profile is showing that on the next date, I will be charged with the subscription fee. If I cancel the subscription plan now, will the one-time plan automatically kick-in?
I have purchased one-time plan. But the profile is showing that on the next date, I will be charged with the subscription fee. If I cancel the subscription plan now, will the one-time plan automatica...
Moderator
455 Views
1 replies
0 likes
al querer hacer el canje, me arroja la leyenda de se produjo un error y en otro intento que el codigo no existe, ya intente en pagina de incognito y nada....me gustaria obtener ayuda ya que he comprado la tarjeta para iniciar con la experiencia premi...
al querer hacer el canje, me arroja la leyenda de se produjo un error y en otro intento que el codigo no existe, ya intente en pagina de incognito y nada....me gustaria obtener ayuda ya que he compra...
Moderator
284 Views
2 replies
0 likes
I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”
I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”
Visitor
7691 Views
17 replies
0 likes
I paid fawry for 3 months duo and still didn't get my subscription
I paid fawry for 3 months duo and still didn't get my subscription
Visitor
1012 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
298 Views
2 replies
0 likes
bought it on January 22 it ended today February 22 and i've bought it first time with my gift card it should last to March 22
bought it on January 22 it ended today February 22 and i've bought it first time with my gift card it should last to March 22
Moderator
253 Views
1 replies
0 likes
Got a email welcoming me to the premium family and was curious and when i checked the account it was switched and i just switched it back and changed my password. Am i going to get charged for the family account since it was switched to family plan f...
Got a email welcoming me to the premium family and was curious and when i checked the account it was switched and i just switched it back and changed my password. Am i going to get charged for the fa...
Moderator
355 Views
1 replies
0 likes
HelloI bought a spotify card in Lidl and they gave me only the receipt but the code on the receipt doesn't work.Pls help.
Hello I bought a spotify card in Lidl and they gave me only the receipt but the code on the receipt doesn't work. Pls help.
Moderator
609 Views
1 replies
0 likes
I lived in Belgium until 3 months ago. Now I'm back in the UK. I upgraded to premium duo and changed my payment information to a UK credit card and my address to a UK address. Spotify will not let me change my region from "Belgique". As a result when...
I lived in Belgium until 3 months ago. Now I'm back in the UK. I upgraded to premium duo and changed my payment information to a UK credit card and my address to a UK address. Spotify will not let m...
Spotify Star
232 Views
1 replies
0 likes
As above.
As above.
Moderator
253 Views
1 replies
0 likes
Three months ago I started the spotify premium trial plan and today I was charged €8.99 without prior notice. I would appreciate a refund as I'm out of money now because of this and I wasn't told. thanks and continuationPlanPremiumCountryPortugal My ...
Three months ago I started the spotify premium trial plan and today I was charged €8.99 without prior notice. I would appreciate a refund as I'm out of money now because of this and I wasn't told. th...
Spotify Star
219 Views
1 replies
0 likes
I've subscribed for the duo plan but my partner is unable to use it. After joining through the link and approving the address, she's still getting advertisement between songs. Can anyone help me out
I've subscribed for the duo plan but my partner is unable to use it. After joining through the link and approving the address, she's still getting advertisement between songs. Can anyone help me out&...
Moderator
240 Views
1 replies
0 likes
Why have 2 payments been taken.
Why have 2 payments been taken.
Moderator
169 Views
1 replies
0 likes
Então, eu tinha feito uma assinatura grátis de 3 meses, e como tava previsto pra terminar eu cancelei antes da cobrança, tem como eu refazer a assinatura de 2 meses na mesma conta ou na outra conta nova?
Então, eu tinha feito uma assinatura grátis de 3 meses, e como tava previsto pra terminar eu cancelei antes da cobrança, tem como eu refazer a assinatura de 2 meses na mesma conta ou na outra conta n...
Casual Listener
377 Views
2 replies
0 likes
PlanPremiumCountryAzerbaijan Device(Firefox also Chrome)Operating System(Linux) My IssueWhen I select my home country (Azerbaijan) I can't see Pick Your Premium section. When clicking the Get Started button page renews. And in url checkout-error=true...
Plan Premium Country Azerbaijan Device (Firefox also Chrome) Operating System (Linux) My Issue When I select my home country (Azerbaijan) I can't see Pick Your Premi...
Spotify Star
239 Views
1 replies
0 likes
I cancelled the Premium subscription in December so I now find I have been billed again on February 10th for Premium. Please STOP billing me and provide a credit.
I cancelled the Premium subscription in December so I now find I have been billed again on February 10th for Premium. Please STOP billing me and provide a credit.
Roadie
175 Views
1 replies
0 likes
