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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
74729 Views
20 replies
99 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
139621 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80245 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269110 Views
159 replies
13 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
257 Views
1 replies
0 likes
PlanPremiumCountry France DevicedesktopOperating SystemMac My Question or Issue Hi, I need to change my credit card on my account - however there is no "update" button under the subscription section (as described in the FAQ) . The only buttons are "C...
Plan Premium Country France Device desktop Operating System Mac My Question or Issue Hi, I need to change my credit card on my account - however there is n...
Spotify Star
274 Views
1 replies
0 likes
Cliquei em uma promoção que dizia ser 3 meses por R$20,00 e está debitando todo mês! Preciso que resolvam isso.Nao encontrei no app e nem no site um lugar para enviar essa reclamação, não sei se é correto enviar aqui mas preciso urgente de ajuda!
Cliquei em uma promoção que dizia ser 3 meses por R$20,00 e está debitando todo mês! Preciso que resolvam isso. Nao encontrei no app e nem no site um lugar para enviar essa reclamação, não sei ...
Moderator
609 Views
1 replies
0 likes
Hola, tengo contratado el plan familiar pero por alguna razón no se pudo hacer el cargo a mi tarjeta y me pide acrtualizar los datos, pero al momento de hacerlo no me acepta mi tarjeta y me pone el siguiente mensaje:Ups, parece que tu tarjeta o prove...
Hola, tengo contratado el plan familiar pero por alguna razón no se pudo hacer el cargo a mi tarjeta y me pide acrtualizar los datos, pero al momento de hacerlo no me acepta mi tarjeta y me pone el s...
Visitor
1084 Views
3 replies
0 likes
fui cobrada duas vezes pelo spotify, sendo que já tinha pago. como posso pedir reembolso??
fui cobrada duas vezes pelo spotify, sendo que já tinha pago. como posso pedir reembolso??
Moderator
248 Views
1 replies
0 likes
No puedo pagar Spotify Premium, con ninguna tarjeta.Ya he probado todo, llamé al banco y me dicen que ven que se hace el pago y luego la web misma de spotify la cancela. Dicen que les envía un Error 400.Ya no sé que más hacer, de spotify no hacen más...
No puedo pagar Spotify Premium, con ninguna tarjeta. Ya he probado todo, llamé al banco y me dicen que ven que se hace el pago y luego la web misma de spotify la cancela. Dicen que les envía un Erro...
Casual Listener
483 Views
2 replies
0 likes
Nabend, meine Frau hat jetzt Premium Duo abgeschlossen.Allerdings lässt sich mein Konto nicht aktivieren es steht seit einer Woche immer wieder das ein Fehler aufgetreten ist.
Nabend, meine Frau hat jetzt Premium Duo abgeschlossen. Allerdings lässt sich mein Konto nicht aktivieren es steht seit einer Woche immer wieder das ein Fehler aufgetreten ist.
Spotify Star
2129 Views
5 replies
0 likes
I have a premium subscription running since I used to live in Saudi Arabia. I recently moved permanently to Lebanon and I tried to change the country in my profile but it says I need to register a payment method based in Lebanon. When I try to regist...
I have a premium subscription running since I used to live in Saudi Arabia. I recently moved permanently to Lebanon and I tried to change the country in my profile but it says I need to register a pa...
Spotify Star
300 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey guys! Quick question: I use Spotify for the podcasts. I am being charged $5.46/month. Whe...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey guy...
Spotify Star
244 Views
1 replies
0 likes
how can I know what is the affiliated email to account iampaying for !???? I been paying 10 a month and all the emails I seem to have are all on the “Free Subscription “ ….
how can I know what is the affiliated email to account iam paying for !???? I been paying 10 a month and all the emails I seem to have are all on the “Free Subscription “ ….
Spotify Star
531 Views
1 replies
0 likes
PlanFree to PremiumCountryItalyDevicePC / Moto G8 PowerOperating SystemWindows 10 / Android 10 My Question or IssueHello, I am currently in Italy and I want to upgrade to premium again (now free, formerly a Duo Account), but Spotify declines the paym...
Plan Free to Premium Country Italy Device PC / Moto G8 Power Operating System Windows 10 / Android 10 My Question or Issue Hello, I am currently in Italy and I want to upgrade to pre...
Newbie
4578 Views
10 replies
1 likes
PlanPremiumCountryUKDevicePC/Google Pixel 7Operating SystemWindows 10/Android My Question or IssueI'm trying to upgrade from Premium to Duo. When I follow the links through the website to 'Get Started', the page is 404'd. I've tried on several device...
Plan Premium Country UK Device PC/Google Pixel 7 Operating System Windows 10/Android My Question or Issue I'm trying to upgrade from Premium to Duo. When I follow the links through t...
Spotify Star
441 Views
1 replies
0 likes
I want to change credit card for my payments
I want to change credit card for my payments
Community Legend
1133 Views
1 replies
0 likes
Plancurrently freeCountryBrazilDevice(Xiaomi Redmi note 9S, PC)Operating System(Android, Windows 10) My Question or IssueI had contracted a 3-month plan on 05/05/23 and during this period I decided to switch to the family plan, but I regretted it and...
Plan currently free Country Brazil Device (Xiaomi Redmi note 9S, PC) Operating System (Android, Windows 10) My Question or Issue I had contracted a 3-month plan on 05/05/23 a...
Spotify Star
246 Views
1 replies
1 likes
PlanPremiumCountryIndiaDevice(One plus Nord )Operating System(Android .) My Question or IssueHey, the amount of 1189 has been deducted from my account on 27/05/2023 but no premium access given to me. Please resolve this or refund my money.
Plan Premium Country India Device (One plus Nord ) Operating System (Android .) My Question or Issue Hey, the amount of 1189 has been deducted from my account on 27/05/2023 but no pr...
Spotify Star
812 Views
1 replies
0 likes
Can the family account manager see my ip address or other personal details?
Can the family account manager see my ip address or other personal details?
Community Legend
1425 Views
1 replies
1 likes
Sachant que j'ai comme invité : mon fils quand l'un écoute sa musique l'autre le coupe car ma musique prend la place de la sienne. Et pourtant j'ai les 2 profils.
Sachant que j'ai comme invité : mon fils quand l'un écoute sa musique l'autre le coupe car ma musique prend la place de la sienne. Et pourtant j'ai les 2 profils.
Community Legend
1033 Views
1 replies
1 likes
Hello, my problem is that I pay every month for student premium and yesterday the amount was taken from my bank account twice. What could I do to get back my money?
Hello, my problem is that I pay every month for student premium and yesterday the amount was taken from my bank account twice. What could I do to get back my money?
Moderator
1044 Views
6 replies
1 likes
PlanPremium duo I am a part of a premium duo account, my partner is the owner. Since i joined i get the message saying i need to update payment to be able to use premium. But when I try to update it sends me to the page saying im a part of a premium ...
Plan Premium duo I am a part of a premium duo account, my partner is the owner. Since i joined i get the message saying i need to update payment to be able to use premium. But when I try to...
Moderator
598 Views
1 replies
0 likes
PlanDuoCountrySpain Operating SystemMe: Windows 10Her: MacBook Pro My Question or IssueHello,So me and my girlfriend are living together in Spain and decided to change to the Duo premium to save money. I've used the address we both live in and its be...
Plan Duo Country Spain Operating System Me: Windows 10 Her: MacBook Pro My Question or Issue Hello, So me and my girlfriend are living together in Spain and decided to change...
Spotify Star
1916 Views
5 replies
0 likes
