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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145686 Views

69 replies

10 likes

Premium for Family
  • 145686 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91060 Views

89 replies

4 likes

  • 91060 Views
  • 89 replies
  • 4 likes

Superuser Contribution Unable to upgrade plans from Premium to Duo iphone

Hey I am trying to upgrade plans from and Individual premium plan to a duo Plan? For some reason it keeps saying I am not eligible for that plan? At the moment it’s actually cheaper for me to go on that plan. What’s going on? I am signed in through a...

Casual Listener

Hey I am trying to upgrade plans from and Individual premium plan to a duo Plan? For some reason it keeps saying I am not eligible for that plan? At the moment it’s actually cheaper for me to go on t...

Novy

Moderator

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

My Duo Subscription can't work

I received a message telling me that the 2nd account of my duo is in a different country. I'm login with the 2 accounts at home.

Newbie

I received a message telling me that the 2nd account of my duo is in a different country. I'm login with the 2 accounts at home.

Maxim

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEM WITH ADS

PlanPremiumPaísColombiaDispositivoIphone 10Sistema operativoiOS 16 Mi pregunta o problemaI have an iphone and spotify premium when I listen to music I get ads in the songs and others, it seems as if I dont have spotify premium I already uninstalled i...

Visitor

  Plan Premium País Colombia Dispositivo Iphone 10 Sistema operativo iOS 16   Mi pregunta o problema I have an iphone and spotify premium when I listen to music I get ads in the ...

Lyubka

Moderator

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution El pago se cobró pero no empezó la suscripción premium en mi cuenta de Spotify

Soy de argentina y acabo de efectuar el pago de premium individual con una tarjeta prepago (Uala) El pago se realizó correctamente y me desconto el dinero de la tarjeta, pero en la página de spotify índico un error y no se activo el premium, y sigo t...

Newbie

Soy de argentina y acabo de efectuar el pago de premium individual con una tarjeta prepago (Uala)   El pago se realizó correctamente y me desconto el dinero de la tarjeta, pero en la págin...

Alex

Spotify Legend

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify no me acepta el plan premium individual

Hola, hace unos días se venció mi plan Premium de 139 pesos pero spotify me está queriendo cobrar el plan duo pero como mi tarjeta no tiene plata, la rechaza, al entrar al página no me deja comprar el plan individual, sólo me da la opción de plan duo...

Newbie

Hola, hace unos días se venció mi plan Premium de 139 pesos pero spotify me está queriendo cobrar el plan duo pero como mi tarjeta no tiene plata, la rechaza, al entrar al página no me deja comprar e...

Dian

Spotify Legend

5694 Views

4 replies

0 likes

  • 5694 Views
  • 4 replies
  • 0 likes

Why does my premium spotify duo account keep getting dongraded?

I have upgraded my premium account to a duo account twice to add my wife. A month ago it automatically got downgraded to the ad supported version and I just got an email saying it was going to happen again this month. What is going on?

Visitor

I have upgraded my premium account to a duo account twice to add my wife. A month ago it automatically got downgraded to the ad supported version and I just got an email saying it was going to happen...

Maxim

Spotify Star

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution 12 month gift card for ended early?

I activated a 12 month card on my account on the 21st of June 2022 but my Spotify account just reverted back to free a day early? I was expecting it would revert back to free after tomorrow (20th) as that’s what it said on my account before, but afte...

Newbie

I activated a 12 month card on my account on the 21st of June 2022 but my Spotify account just reverted back to free a day early? I was expecting it would revert back to free after tomorrow (20th) as...

Dian

Spotify Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinei o premium e ainda não foi liberado

Paguei no dia 17/06, por boleto, e o Premium ainda não foi liberado, tenho comprovante de pagamento

Visitor

Paguei no dia 17/06, por boleto, e o Premium ainda não foi liberado, tenho comprovante de pagamento

Yordan

Moderator

826 Views

1 replies

0 likes

  • 826 Views
  • 1 replies
  • 0 likes

Student Discount for Family Plan?

PlanPremiumCountry U.S Device(iPhone 7+)Operating System(iOS) My Question or Issue So I pay for my families spotify accounts through the family option. I saw the student discount today and wanted to get it. Am I not able to get it? I went to change m...

Newbie

  Plan Premium Country  U.S   Device (iPhone 7+) Operating System (iOS)   My Question or Issue  So I pay for my families spotify accounts through the family optio...

TheSwiginator

Newbie

67459 Views

5 replies

0 likes

  • 67459 Views
  • 5 replies
  • 0 likes

Come back with 1 month free, yet you wont let me have it.

So i get an email to say come back to premium, yet i click the link in the email and i cant jave the offer? Why?

Visitor

So i get an email to say come back to premium, yet i click the link in the email and i cant jave the offer? Why?

Maxim

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution My partner cannot join my Duo plan

My partner is trying to join my Spotify Duo plan. She just moved from Germany to Sweden. We made sure her country is switched to Sweden in her account as well. The error message we get: > Wir konnten nicht bestätigen, dass du mit der Person zusammenw...

Newbie

My partner is trying to join my Spotify Duo plan. She just moved from Germany to Sweden. We made sure her country is switched to Sweden in her account as well.   The error message we get: &nb...

Joan

Moderator

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kann ich Musik für meine private Nutzung brennen?

Ich habe eine Playliste erstellt, einen Ordner dafür eingerichtet, aber ich finde keine Möglichkeit die Liste irgendwo abzulegen, zu speichen, sie über ein Brennprogramm aufzurufen und zu brennen. daher interessiert mich Spotify nicht mehr. Ich hatte...

Visitor

Ich habe eine Playliste erstellt, einen Ordner dafür eingerichtet, aber ich finde keine Möglichkeit die Liste irgendwo abzulegen, zu speichen, sie über ein Brennprogramm aufzurufen und zu brennen. da...

Joan

Moderator

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium cancelled with Vodafone but still showing as active

PlanFree/PremiumCountryUkDeviceHonor x7Operating system android My Question or IssueI'm trying to accept my duo invite but even though my premium has been cancelled with Vodafone (two days ago) it's still showing I have a subscription with them. I've...

Visitor

Plan Free/Premium Country Uk Device Honor x7 Operating system android   My Question or Issue I'm trying to accept my duo invite but even though my premium has been cancelled with Voda...

Joan

Moderator

975 Views

1 replies

0 likes

  • 975 Views
  • 1 replies
  • 0 likes

Remove my self as a member on premium duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

ThisCommunitySucks

Community Legend

2782 Views

1 replies

1 likes

  • 2782 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Why charged extra after switch from credit to debit card (Turkey)?

I have switched my monthly family account payment method from a credit to a debit card (different banks), in Turkey. Instead of the usual 49.99 tl, 50.91tl has been debited from my new card. I seem to have been charged the extra for a foreign currenc...

Casual Listener

I have switched my monthly family account payment method from a credit to a debit card (different banks), in Turkey. Instead of the usual 49.99 tl, 50.91tl has been debited from my new card. I seem t...

eb9ewu_a-78x

Casual Listener

448 Views

2 replies

0 likes

  • 448 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscribed but it shows I'm not subscribed

I subscribed to duo plans but it's loading for super long to enter my address so I decided to refresh the app after doing that It shows that I'm on free plan and my money is already gone

Visitor

I subscribed to duo plans but it's loading for super long to enter my address so I decided to refresh the app after doing that It shows that I'm on free plan and my money is already gone

AlejaR

Moderator

406 Views

3 replies

0 likes

  • 406 Views
  • 3 replies
  • 0 likes

Superuser Contribution el 09-06-23 se hizo el cobro de mi plan premium y ahora me pide pago

Cambie de plan Dua a Family el día 09-06-23 y se hizo el cobro a mi tarjeta, el monto fue debitado. Ayer 14-06-23 recibí notificación de Spotify está haciendo un cobro de 9,60 por plan Premium otra vez, el pago fallo y dice que debo pagar mi plan. No...

Visitor

Cambie de plan Dua a Family el día 09-06-23 y se hizo el cobro a mi tarjeta, el monto fue debitado. Ayer 14-06-23 recibí notificación de Spotify está haciendo un cobro de 9,60 por plan Premium otra v...

Lyubka

Moderator

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelei minha conta Premium e a cobrança continua em outro cartão...??

Tenho cobrança no meu cartão de crédito e não sou mais Premium, como resolvo essa situação? Desde janeiro cancelei , e continua a cobrança.

Visitor

Tenho cobrança no meu cartão de crédito e não sou mais Premium, como resolvo essa situação? Desde janeiro cancelei , e continua a cobrança.

Lyubka

Moderator

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes