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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5340 Views
  • 23 replies
  • 2 likes
  • 5340 Views
  • 23 replies
  • 2 likes

cant subs but credit card got charged

PlanFree wants to sub premium duoCountryIndonesiaDeviceMi 11 LiteOperating SystemAndroid 11 My Question or IssueI created an account using gmail and I want to subs premium duo so I input my credit card number. After I input my number, it says I not e...

  • Newbie
  • Plan Free wants to sub premium duo Country Indonesia Device Mi 11 Lite Operating System Android 11   My Question or Issue I created an account using gmail and I want to subs premium du...
  • Maxim
  • Spotify Star
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps telling me to upgrade to premium, even though I have premium duo

It's kind of annoying that every time I go to the web site, it wants me to update to premium. But I already have premium duo, and it seems it should recognize that.

  • Regular
  • It's kind of annoying that every time I go to the web site, it wants me to update to premium. But I already have premium duo, and it seems it should recognize that.
  • Jeremy
  • Spotify Legend
  • 1682 Views
  • 5 replies
  • 0 likes
  • 1682 Views
  • 5 replies
  • 0 likes

Superuser Contribution Updating payment method redirects to purchase more expensive plan

My payment card got renewed and I got an email from you. I started to type the info to my account and was about to click 'Next' whe I realised that you were trying to make me subscribe to the 14,99 Duo plan instead of the Student plan I have now. I d...

  • Casual Listener
  • My payment card got renewed and I got an email from you. I started to type the info to my account and was about to click 'Next' whe I realised that you were trying to make me subscribe to the 14,99 D...
  • Luan
  • Spotify Star
  • 781 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 781 Views
  • 1 replies
  • 1 likes

Superuser Contribution Сhange the payment method to a non-Russian card

PlanFamilyCountryRussia Hello! I want to change the payment method to a non-Russian card because I guess that I can't do the next payment with the Russian one. But I can't find any possibility to manage my payments in Settings. How can I do it now?

  • Newbie
  • Plan Family Country Russia   Hello! I want to change the payment method to a non-Russian card because I guess that I can't do the next payment with the Russian one. But I can't find any pos...
  • Jeremy
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 4 likes
  • 319 Views
  • 1 replies
  • 4 likes

Superuser Contribution Can't pay with my Mastercard in Nigeria

PlanStudent premiumCountryNigeriaDeviceAndroidOperating SystemAndroid My Question or IssueI can't pay with my Gt bank mastercard in Nigeria please help.

  • Newbie
  •   Plan Student premium Country Nigeria Device Android Operating System Android   My Question or Issue I can't pay with my Gt bank mastercard in Nigeria please help.   &n...
  • Yordan
  • Moderator
  • 1334 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1334 Views
  • 1 replies
  • 0 likes

Why My Subscribe Premium Mini not change to Family?

Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Please Help me. Plan Premium Country Indonesia My Issue

  • Casual Listener
  • Hai,   I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in  Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Pl...
  • Maxim
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • Subscription
    Troubleshooting
  • 314 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Library deleted and they downgraded me to free but still charged for Premium

PlanPremiumCountry DeviceiPhone XR Operating System My Question or IssueHello, yesterday during the outage issue I was locked out of my account. When I finally got back in, my entire library was gone and my subscription to Premium was downgraded to t...

  • Casual Listener
  •   Plan Premium Country   Device iPhone XR    Operating System   My Question or Issue Hello, yesterday during the outage issue I was locked out of my account. When ...
  • Yordan
  • Moderator
  • 555 Views
  • 5 replies
  • 1 likes
  • 555 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Problem with debit card payment

PlanFree/PremiumCountryPolandOperating System(Android and Windows10) My Question or IssueI received message that is the problem with my debit card payment for Spotify Premium.I entered my debit card for payment details again and I received "Payment f...

  • Casual Listener
  • Plan Free/Premium Country Poland Operating System (Android and Windows10)   My Question or Issue I received message that is the problem with my debit card payment for Spotify Premium. I...
  • parnaran
  • Casual Listener
  • 689 Views
  • 8 replies
  • 0 likes
  • 689 Views
  • 8 replies
  • 0 likes

Superuser Contribution Overcharging

Hi, I have a family account which I'm being charged for correctly.However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charged 3 times in the last 7 days. Can you please look into this f...

  • Newbie
  • Hi,   I have a family account which I'm being charged for correctly. However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charg...
  • Jeremy
  • Spotify Legend
  • 591 Views
  • 2 replies
  • 0 likes
  • Security
  • 591 Views
  • 2 replies
  • 0 likes

Subscription Change Payment Issues

Hi all, I just registered yesterday and wrongly selected "free" subscription mode. Now when changing the subscription to "premium" I undergo the payment selection and regardless if I perform the Paypal payment and complete the process or select the c...

  • Visitor
  • Hi all,   I just registered yesterday and wrongly selected "free" subscription mode. Now when changing the subscription to "premium" I undergo the payment selection and regardless if I perform...
  • Maxim
  • Spotify Star
  • 494 Views
  • 5 replies
  • 0 likes
  • 494 Views
  • 5 replies
  • 0 likes

Premium Duo

Plan: PremiumCountry: USA DeviceSamsung Galaxy Note 20 Ultra and Samsung laptopOperating SystemAndroid and Windows My Question or IssueI have the premium duo and when I log onto Spotify and my fiancé is listening to music on his account I can't liste...

  • Newbie
  • Plan: Premium Country: USA   Device Samsung Galaxy Note 20 Ultra and Samsung laptop Operating System Android and Windows   My Question or Issue I have the premium duo and when...
  • Billy-J
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Re: Gift card not working

I just purchased a 12month premium Gift Card from Target (USA), and I can't redeem it. I've tried it several times and it says "Premium Code is not valid". It has be activated by Target. I have the receipt that says so. Please help.Thanks

  • Newbie
  • I  just purchased a 12month premium Gift Card from Target (USA), and I can't redeem it. I've tried it several times and it says "Premium Code is not valid". It has be activated by Target. I have...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Lost Account

Buonasera, in conseguenza ai problemi riscontratisi nei giorni scorsi, l'applicazione ha effettuato un logout autonomo dal mio account. Da quel momento non sono più riuscito ad entrare in possesso delle credenziali necessarie per accedere. Sono in po...

  • Casual Listener
  • Buonasera, in conseguenza ai problemi riscontratisi nei giorni scorsi, l'applicazione ha effettuato un logout autonomo dal mio account. Da quel momento non sono più riuscito ad entrare in possesso de...
  • AdamDam
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error with the payment

PlanPremiumCountryArgentinaMy Question or IssueMy debit card expired so I tried to pay with a new one. But there's an error and the payment can't be processed. I tried with different card along this week but it still the same. Does anybody knows how ...

  • Casual Listener
  • Plan Premium Country Argentina My Question or Issue My debit card expired so I tried to pay with a new one. But there's an error and the payment can't be processed. I tried with different card a...
  • Alex
  • Spotify Legend
  • 708 Views
  • 7 replies
  • 1 likes
  • 708 Views
  • 7 replies
  • 1 likes

I cancelled the subscription i don’t want it at all

basically i cancelled my subscription and i want my money back because i don’t want to use it at all anymore i want the free spotify

  • Newbie
  • basically i cancelled my subscription and i want my money back because i don’t want to use it at all anymore i want the free spotify 
  • Maxim
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Solved!! Please activate year subscription option for Russian users

Dear Spotify!I am from Russia and soon I will miss the way to pay my premium account due to restrictions from MC/Visa. I believe your mission is to unlock the potential of human creativity and not to limit it instead. Would it be possible to make yea...

  • Newbie
  • Dear Spotify! I am from Russia and soon I will miss the way to pay my premium account due to restrictions from MC/Visa. I believe your mission is to unlock the potential of human creativity and not ...
  • VlaKor
  • Casual Listener
  • 600 Views
  • 2 replies
  • 8 likes
  • 600 Views
  • 2 replies
  • 8 likes

Gift code activation

I bought an gift card on a russian online shopping site Ozon.ru . And when i am tring to activate it, it shows me error. Now, after about 3 hours later, the page for redeem dissapear and it says the page is not found. Can i still activate premium or ...

  • Newbie
  • I bought an gift card on a russian online shopping site Ozon.ru .  And when i am tring to activate it, it shows me error. Now, after about 3 hours later, the page for redeem dissapear and it say...
  • Billy-J
  • Spotify Star
  • 384 Views
  • 1 replies
  • 2 likes
  • 384 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Payments in Russia

Plan: PremiumCountry: Russia Hello. Due to changes in the work of VISA and MasterCard in Russia, can I continue to pay for subscription with debit card MasterCard in Russia? Or maybe card MIR? If not, can I pay for three-month subscription in advance...

  • Newbie
  • Plan: Premium Country: Russia   Hello. Due to changes in the work of VISA and MasterCard in Russia, can I continue to pay for subscription with debit card MasterCard in Russia? Or maybe ...
  • Alex
  • Spotify Legend
  • 1669 Views
  • 2 replies
  • 5 likes
  • Subscription payment options
  • 1669 Views
  • 2 replies
  • 5 likes

Sudden change of plan while updating payment info

I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscription plan. All I did was to tap in the app button...

  • Newbie
  • I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscr...
  • ZeroArc
  • Newbie
  • 548 Views
  • 2 replies
  • 1 likes
  • 548 Views
  • 2 replies
  • 1 likes

Superuser Contribution Change duo account into personal prenium account

I subscribed to a duo subscription. unfortunately I never managed to connect another account. In the meantime, I broke up with my girlfriend and no longer need a duo account. I would like a personal premium account.When I try to change the type of ac...

  • Visitor
  • I subscribed to a duo subscription. unfortunately I never managed to connect another account. In the meantime, I broke up with my girlfriend and no longer need a duo account. I would like a personal ...
  • Alex
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes