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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149280 Views

69 replies

10 likes

Premium for Family
  • 149280 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94904 Views

89 replies

4 likes

  • 94904 Views
  • 89 replies
  • 4 likes

Superuser Contribution Why am I being charged $16.99 for next billing when premium is only $14.99?

I am currently on a premium trial (individual). Today I redeemed my gift card valid for 3 months subscription. I am aware that this overrides my free trial. When I checked my plan, it said that on the next billing, I will be charged $16.99. Is there ...

Newbie

I am currently on a premium trial (individual). Today I redeemed my gift card valid for 3 months subscription. I am aware that this overrides my free trial. When I checked my plan, it said that ...

Lyubka

Moderator

1622 Views

1 replies

0 likes

  • 1622 Views
  • 1 replies
  • 0 likes

horribly lacking support

why is there no chat function or live help option? why is it that when I'm having an issue with this service, even though I pay money for it, my only option is to post a message to a forum like this is 2002 and hope that some random stranger takes pi...

Visitor

why is there no chat function or live help option? why is it that when I'm having an issue with this service, even though I pay money for it, my only option is to post a message to a forum like this ...

casp4

Casual Listener

365 Views

2 replies

0 likes

  • 365 Views
  • 2 replies
  • 0 likes

Solved!! Why isn’t my gift card code working

For Christmas, my mom got 2 6 month premium subscription gift cards. 1 worked, but it has run out. I keep trying the code for the second one but it says it’s invalid. The card has never been used before, and I have tried the code multiple times and r...

Casual Listener

For Christmas, my mom got 2 6 month premium subscription gift cards. 1 worked, but it has run out. I keep trying the code for the second one but it says it’s invalid. The card has never been used bef...

Maxim

Spotify Star

974 Views

5 replies

0 likes

  • 974 Views
  • 5 replies
  • 0 likes

Can't pay for premium

It won't let me pay with my card. Keeps giving ne an error. I have funds in my account and I have used the exact same card to pay for premium before. Done everything listed in the articles. Tried on mobile and on PC even in inkognito mode through the...

Visitor

It won't let me pay with my card. Keeps giving ne an error. I have funds in my account and I have used the exact same card to pay for premium before. Done everything listed in the articles. Tried on ...

Maxim

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

spotify doesn't allow me to pay for premium

Spotify doesn't allow me to pay for Premium since I change countries frequently while the card I usually pay with is attached to one.I have to change region in settings every time I change country, because Spotify blocks access to the music if I don'...

Visitor

Spotify doesn't allow me to pay for Premium since I change countries frequently while the card I usually pay with is attached to one. I have to change region in settings every time I change country,...

Maxim

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

I signed up for a premium plan, but it went to my wife's account.

my wife and I each have Spotify on our phones . I signed up for premium to use on my phone , it went to wife's phone (account) . we both use the same e-mail . is this the problem?

Visitor

my wife and I each have Spotify on our phones . I signed up for premium to use on my phone , it went to wife's phone (account) . we both use the same e-mail . is this the problem?

Maxim

Spotify Star

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Paguei o boleto do Spotify Premium e não liberou

paguei o boleto do Spotify Premium ontem (já faz mais de 24h) e até agora não liberou. Podem verificar o porque?

Casual Listener

paguei o boleto do Spotify Premium ontem (já faz mais de 24h) e até agora não liberou.    Podem verificar o porque?

Bittencourt

Spotify Star

9668 Views

17 replies

2 likes

  • 9668 Views
  • 17 replies
  • 2 likes

Superuser Contribution payment charged but still not working premium

PlanPremiumCountryArgentinaDeviceiPhone 11 Operating System(iOS 16 My Question or Issuehello I need help, they charged me for the month of spotify premium family plan but it doesn't work it keeps showing that I'm not premium and they want to charge m...

Casual Listener

Plan Premium Country Argentina Device iPhone 11  Operating System (iOS 16   My Question or Issue hello I need help, they charged me for the month of spotify premium family plan bu...

Not applicable

668 Views

5 replies

0 likes

  • 668 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Premium 4 months

Hey, I’ve got a link for a 4 months of ad free music but when I click on it and sign my account in it just comes up with an error.

Casual Listener

Hey, I’ve got a link for a 4 months of ad free music but when I click on it and sign my account in it just comes up with an error.

joon_lovers

Newbie

7732 Views

19 replies

0 likes

  • 7732 Views
  • 19 replies
  • 0 likes

Can't join duo plan?

I cancelled a duo plan with my mom as she didn't use Spotify very much. My boyfriend invited me to start a new duo plan with him but I keep getting an error message saying to "Try Again Later." It's been several days now and it still doesn't work. Wh...

Visitor

I cancelled a duo plan with my mom as she didn't use Spotify very much. My boyfriend invited me to start a new duo plan with him but I keep getting an error message saying to "Try Again Later." It's ...

Maxim

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

My partner cant login on our premium duo

My account is was set in ireland and we live in germany, I now changed the payment to my german card and now it still doesnt work. Can it be changed now so I dont have to wait untill my next billing date for it to be updated. Or is that even the prob...

Visitor

My account is was set in ireland and we live in germany, I now changed the payment to my german card and now it still doesnt work. Can it be changed now so I dont have to wait untill my next billing ...

Maxim

Spotify Star

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads on Premium

Why am I hearing ads while listening to music when I have Premiu? I am signed in and my account reflects Premium Duo. Very annoying.

Newbie

Why am I hearing ads while listening to music when I have Premiu? I am signed in and my account reflects Premium Duo. Very annoying. 

Novy

Moderator

825 Views

1 replies

0 likes

  • 825 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to upgrade plans from Premium to Duo iphone

Hey I am trying to upgrade plans from and Individual premium plan to a duo Plan? For some reason it keeps saying I am not eligible for that plan? At the moment it’s actually cheaper for me to go on that plan. What’s going on? I am signed in through a...

Casual Listener

Hey I am trying to upgrade plans from and Individual premium plan to a duo Plan? For some reason it keeps saying I am not eligible for that plan? At the moment it’s actually cheaper for me to go on t...

Novy

Moderator

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

My Duo Subscription can't work

I received a message telling me that the 2nd account of my duo is in a different country. I'm login with the 2 accounts at home.

Newbie

I received a message telling me that the 2nd account of my duo is in a different country. I'm login with the 2 accounts at home.

Maxim

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEM WITH ADS

PlanPremiumPaísColombiaDispositivoIphone 10Sistema operativoiOS 16 Mi pregunta o problemaI have an iphone and spotify premium when I listen to music I get ads in the songs and others, it seems as if I dont have spotify premium I already uninstalled i...

Visitor

  Plan Premium País Colombia Dispositivo Iphone 10 Sistema operativo iOS 16   Mi pregunta o problema I have an iphone and spotify premium when I listen to music I get ads in the ...

Lyubka

Moderator

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution El pago se cobró pero no empezó la suscripción premium en mi cuenta de Spotify

Soy de argentina y acabo de efectuar el pago de premium individual con una tarjeta prepago (Uala) El pago se realizó correctamente y me desconto el dinero de la tarjeta, pero en la página de spotify índico un error y no se activo el premium, y sigo t...

Newbie

Soy de argentina y acabo de efectuar el pago de premium individual con una tarjeta prepago (Uala)   El pago se realizó correctamente y me desconto el dinero de la tarjeta, pero en la págin...

Alex

Spotify Legend

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes