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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132244 Views

69 replies

10 likes

Premium for Family
  • 132244 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66931 Views

89 replies

4 likes

  • 66931 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

249259 Views

154 replies

13 likes

  • 249259 Views
  • 154 replies
  • 13 likes

Superuser Contribution why the payment of my premium plan is being charged to be paid in 36months?

I saw my bank statement and I realized each payment for my spotify plan is split in 36 quotes. I don't remember to be choosing this. Was this set automatically by Spotify? is there any way to change this and reduce the quotes to only 1?

Visitor

I saw my bank statement and I realized each payment for my spotify plan is split in 36 quotes. I don't remember to be choosing this. Was this set automatically by Spotify? is there any way to change ...

MihailY

Moderator

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

HIGH QUALITY AUDIO Play your favorite tracks in high quality audio.

PlanPremiumCountryCanada DeviceDesktop and Google PixelOperating SystemWindows 11 and Android (latest) My Question or IssueToday I received an email from Spotify that said: HIGH QUALITY AUDIOPlay your favorite tracks in high quality audio.How do I ta...

Music Fan

Plan Premium Country Canada   Device Desktop and Google Pixel Operating System Windows 11 and Android (latest)   My Question or Issue Today I received an email from Spotify that ...

Maxim

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

yanlış hesaba abonelik alma

Eskiden kullanmış olduğum hesabıma abonelik aldım. Aboneliğimi şuan kullandığım hesaba tanımla gibi bir şansım var mı ?

Newbie

Eskiden kullanmış olduğum hesabıma abonelik aldım. Aboneliğimi şuan kullandığım hesaba tanımla gibi bir şansım var mı ?

Prague

Community Legend

433 Views

1 replies

1 likes

  • 433 Views
  • 1 replies
  • 1 likes

WONT ACCEPT CARD

PlanPremium package CountryU.S.A Device(Samsung galaxy A03s Galaxy A03s Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Premium package  Country U.S.A  Device (Samsung galaxy A03s Galaxy A03s  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Prague

Community Legend

268 Views

1 replies

1 likes

  • 268 Views
  • 1 replies
  • 1 likes

Premium plan billing

PlanPremiumCountry DeviceSamsung Ao3sOperating SystemAndroid My Question or IssueHow do I find out how long my premium plan has until it runs out

Newbie

Plan Premium Country   Device Samsung Ao3s Operating System Android   My Question or Issue How do I find out how long my premium plan has until it runs out  

Maxim

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution FUI COBRADA NO PREÇO NORMAL SENDO QUE SOU ESTUDANTE.

TENHO PLANO ESTUDANTIL HA UM TEMPO, E MES PASSADO ME COBRARAM O VALOR DO PLANO COMUM, FUI VERIRICAR E ''EXPIRARAM'' MINHA CONTA ESTUDANTIL SEM ME AVISAR E TIVE QUE PAGAR O PLANO NO VALOR MAIOR E REENVIAR TODA A DOCUMENTAÇÃO PRA COMPROVAR

Visitor

TENHO PLANO ESTUDANTIL HA UM TEMPO, E MES PASSADO ME COBRARAM O VALOR DO PLANO COMUM, FUI VERIRICAR E ''EXPIRARAM'' MINHA CONTA ESTUDANTIL SEM ME AVISAR E TIVE QUE PAGAR O PLANO NO VALOR MAIOR E REEN...

MihailY

Moderator

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Premiun on Computer but Free on Phone?

I just signed up for the 3 months of Premium on my account. On the computer (Mac (Monterey) using Firefox) it says I'm Premium. On my phone (iPhone 11 Pro), however, it says my subscription is Free and I still get ads. I have logged out of the app on...

Visitor

I just signed up for the 3 months of Premium on my account. On the computer (Mac (Monterey) using Firefox) it says I'm Premium. On my phone (iPhone 11 Pro), however, it says my subscription is Free a...

Billy-J

Spotify Star

698 Views

1 replies

0 likes

  • 698 Views
  • 1 replies
  • 0 likes

No premium?

I paid for Spotify premium however my account has not been updated. I have had premium before however had to cancel my subscription due to lack of funds. PlanFree/Premium? CountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Oper...

Visitor

I paid for Spotify premium however my account has not been updated. I have had premium before however had to cancel my subscription due to lack of funds.  Plan Free/Premium?  Country Au...

Billy-J

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Someone is using my father's credit card to pay for spotify

My Question or Issue So, recently we noticed that there where some charges on my father's credit card extract and we checked all the family accounts and all of them are linked to my personal account with a family plan, we don't know who is using my f...

Newbie

My Question or Issue   So, recently we noticed that there where some charges on my father's credit card extract and we checked all the family accounts and all of them are linked to my personal...

Maxim

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My phone number keep having error when im availing a spotify premium

PlanFree/PremiumCountryPhilippinesDeviceAndroid, Samsung Tablet S6 Lite Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhat should I do when my phone number always error when I'm availing Spotify premium? I was trying sin...

Casual Listener

Plan Free/Premium Country Philippines Device Android, Samsung Tablet S6 Lite  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue What should I do...

OscarDC

Moderator

1266 Views

3 replies

0 likes

Premium
Premium error
Subscription error
  • 1266 Views
  • 3 replies
  • 0 likes

Solved!! Duo Mix Playlist

PlanDuo Mix(Premium)CountryGermany DeviceiPhone7Operating SystemiOS 10 Hi, I just created a Duo Mix spotify, but don’t want to share my own music with the other account on the Duo Mix Playlist. How can I opt out of this feature?

Casual Listener

  Plan Duo Mix(Premium) Country Germany   Device iPhone7 Operating System iOS 10   Hi, I just created a Duo Mix spotify, but don’t want to share my own music with the other ...

Traumadoc

Newbie

11665 Views

4 replies

0 likes

  • 11665 Views
  • 4 replies
  • 0 likes

Help with Gift Card

When I tried to scrape off the protection from the back of the giftcard, parts of the PIN fell of, and now I can't read it and I can't redeem the card without it. What can I do??

Newbie

When I tried to scrape off the protection from the back of the giftcard, parts of the PIN fell of, and now I can't read it and I can't redeem the card without it. What can I do??

AdamDamon

Community Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

plan manger

Planpremium for 6 family membersCountryusaDevice (iPhone Operating System(iOS 10, My Question or IssueI am listed as the plan manager. We have 3 spots available for additional members to join. When I send my husband the link to join it tells him he i...

Visitor

Plan premium for 6 family members Country usa Device  (iPhone  Operating System (iOS 10,    My Question or Issue I am listed as the plan manager.  We have 3 spots a...

Maxim

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Re: Unable to update payment method

I'm having the exact same problem. Here's a screenshot. There's no "Update" option next to the plan. I've gone through every option under my account but it doesn't even show me my existing payment method nor does it give me a place to change it.

Newbie

I'm having the exact same problem.  Here's a screenshot.  There's no "Update" option next to the plan.  I've gone through every option under my account but it doesn't even show me my e...

Maxim

Spotify Star

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay for a subscription.

PlanPremiumCountryTurkeyMy Question or IssueWell, I’m purely like this .. I thought, well, now I’ll extend my premium, but then they give me errors .. I’ve already tried two banks .. I changed cards, well, it just doesn’t work ..

Casual Listener

Plan Premium Country Turkey My Question or Issue Well, I’m purely like this .. I thought, well, now I’ll extend my premium, but then they give me errors .. I’ve already tried two banks .. I chan...

MihailY

Moderator

552 Views

3 replies

1 likes

  • 552 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pague por el plan individual Y NO ME DIERON EL PREMIUM.

Hola, pague por un plan individual. Me descontaron de la cuenta PERO NO TENGO EL PREMIUM. Quiero mi dinero de nuevo o que minimamente me den el servicio que contrate.

Visitor

Hola, pague por un plan individual. Me descontaron de la cuenta PERO NO TENGO EL PREMIUM.  Quiero mi dinero de nuevo o que minimamente me den el servicio que contrate. 

Joan

Moderator

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login

I am trying to login to Hulu since I got the Spotify Student plan with comes with Hulu, but I am not able to log in.

Visitor

I am trying to login to Hulu since I got the Spotify Student plan with comes with Hulu, but I am not able to log in.  

OscarDC

Moderator

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Yıllık Premium Üyelik

Aylık Premium üyelikten, yıllık premium paketine geçiş yapıp ödemesini yapmış olmama rağmen hesabıma düşmedi, hala aylık üyelik olarak gözükmektedir. Konu ile ilgili yardımcı olabilir misiniz? Teşekkür ederim Gizem ÖzdirekKullanıcı adı: 21mxheaua72qq...

Visitor

Aylık Premium üyelikten, yıllık premium paketine geçiş yapıp ödemesini yapmış olmama rağmen hesabıma düşmedi, hala aylık üyelik olarak gözükmektedir. Konu ile ilgili yardımcı olabilir misiniz? Teşekk...

Luan

Spotify Star

4143 Views

1 replies

0 likes

  • 4143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium with Hulu not working

PlanPremium for StudentsCountryUSADeviceMacBook Air (M2, 2022)Operating SystemmacOS Monterey My Question or IssueMy Premium individual student account shows that I have Spotify with free Hulu. My account page shows both Spotify and Hulu as active. Bu...

Visitor

Plan Premium for Students Country USA Device MacBook Air (M2, 2022) Operating System macOS Monterey   My Question or Issue My Premium individual student account shows that I have Spoti...

Eni

Moderator

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to sign in Sonantic app?

I can't sign in on Sonantic register page with my Spotify registered e-mail and pass

Newbie

I can't sign in on Sonantic register page with my Spotify registered e-mail and pass

Alex

Spotify Legend

4987 Views

3 replies

3 likes

  • 4987 Views
  • 3 replies
  • 3 likes