Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12169 Views
  • 24 replies
  • 2 likes
  • 12169 Views
  • 24 replies
  • 2 likes

How to activate my Spotify gift card

My Question or Issue I bought a $30 Spotify gift card and want to redeem it for premium. When I put in the code it says it’s invalid. How can I activate my card if the cashier did not activate it?

  • Newbie
  •     My Question or Issue  I bought a $30 Spotify gift card and want to redeem it for premium. When I put in the code it says it’s invalid. How can I activate my card if the cashier ...
  • Adan3
  • Visitor
  • 15059 Views
  • 2 replies
  • 1 likes
  • 15059 Views
  • 2 replies
  • 1 likes

Superuser Contribution No me reconoce las tarjetas

Plan: PremiumCountry: Argentina My Question or IssueSe vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarjetas, tanto credito (Visa y Mastercard) y debito (Visa)

  • Casual Listener
  • Plan: Premium Country: Argentina   My Question or Issue Se vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarje...
  • javidsilva
  • Visitor
  • 559 Views
  • 6 replies
  • 0 likes
  • 559 Views
  • 6 replies
  • 0 likes

Superuser Contribution spotify/hulu

se irval years ago around october 2018 (not sure the exact year but month should be correct) there was a promo where ifyou had a spotify permium account you could get hulu for free and it was a very short promo but recently i missed a payment due to ...

  • Visitor
  • se irval years ago around october 2018 (not sure the exact year but month should be correct) there was a promo where ifyou had a spotify permium account you could get hulu for free and it was a very ...
  • Dian
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution why i'm getting charge if i'm supposed to have 2 months free trial?

PlanPremiumCountryColombia Device(iPhone 13)Operating System(iOS 10) My Question or IssueI actived my premium plan starting november and the promo I got in the moment was two months spotify free, I supposed to get my first payment on January, why I'm...

  • Visitor
  •   Plan Premium Country Colombia   Device (iPhone 13) Operating System (iOS 10)   My Question or Issue I actived my premium plan starting november and the promo I got in the...
  • Alex
  • Spotify Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Solved!! Do I have to pay for the Premium again after changing the region in the settings?

My Question or IssueI live in Turkey, today I paid for a premium subscription for 1 year. Next month I have to fly to the USA and stay there for 9 months, and then I plan to change the region in the settings to USA and add an American payment method,...

  • Casual Listener
  • My Question or Issue I live in Turkey, today I paid for a premium subscription for 1 year. Next month I have to fly to the USA and stay there for 9 months, and then I plan to change the region in th...
  • Maxim
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • country
    Premium
    region
  • 434 Views
  • 1 replies
  • 0 likes

Charged for subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium not working offline

II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this if the promised is not provided, plus when you hav...

  • Newbie
  • II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this...
  • Tricia88
  • Visitor
  • 5967 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 5967 Views
  • 3 replies
  • 0 likes

Superuser Contribution my spotify wont stop asking me to update my payment

I used up my 3 free months and then joined a family plan. Everyone's spotify in the plan has been working great but mine won't stop telling me to update the payment. My roommate who made the family plan has shown me that they have been charged the 16...

  • Newbie
  • I used up my 3 free months and then joined a family plan. Everyone's spotify in the plan has been working great but mine won't stop telling me to update the payment. My roommate who made the family p...
  • Dian
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Money deducted from account but no premium

I opted for free premium, money deducted from my account ₹2 twice(2 transactions) and apps showing payment failure!! I got no premium plus 450 rupees gonna be auto debited from my account TWICE because I tried buying it 2 times!!! Please help. I have...

  • Visitor
  • I opted for free premium, money deducted from my account ₹2 twice(2 transactions) and apps showing payment failure!! I got no premium plus 450 rupees gonna be auto debited from my account TWICE becau...
  • HalfNathan
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

6 month premium code

I have a code for 6 months premium but I dont know where to type it in. Can someone help me?

  • Visitor
  • I have a code for 6 months premium but I dont know where to type it in. Can someone help me?
  • HalfNathan
  • Roadie
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta prepaga UALA,MERCADO PAGO, BRUBANK. ARGENTINA. No aceptada

PlanFree/PremiumCountryArgentinaDeviceSamsung S9 plusOperating SystemAndroid 10 My Question or IssueYa el mes de abril pude pagar con la tarjeta UALA prepaga normalmente, ahora intente pagar nuevamente y no me reconoce la tarde. intente con "MERCADO ...

  • Visitor
  • Plan Free/Premium Country Argentina Device Samsung S9 plus Operating System Android 10   My Question or Issue Ya el mes de abril pude pagar con la tarjeta UALA prepaga normalmente, aho...
  • Dian
  • Spotify Legend
  • 2454 Views
  • 3 replies
  • 1 likes
  • 2454 Views
  • 3 replies
  • 1 likes

Superuser Contribution Duo Subscription Not Showing

Hi, I purchased Spotify Duo Plan on 30/11/22 and I even got the receipt where it clearly says that I purchased the Duo but I didn't get the prompt to set up the address. I can see an individual plan which shouldn't be showing. Please help me get back...

  • Newbie
  • Hi, I purchased Spotify Duo Plan on 30/11/22 and I even got the receipt where it clearly says that I purchased the Duo but I didn't get the prompt to set up the address. I can see an individual plan ...
  • MihailY
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • Subscription Issue
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

They removed service fee for 3 month premium free twice on my card while I was paying itPlanPremiumNigeria Tecno spark 7 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • They removed service fee for 3 month premium free twice on my card while I was paying it Plan Premium Nigeria   Tecno spark 7         Operating System (iOS 10, And...
  • MihailY
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Use to be premium but deleted my account. How can i get my 3 months free trial?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 202 Views
  • 2 replies
  • 1 likes
  • 202 Views
  • 2 replies
  • 1 likes

Superuser Contribution Is it possible to switch student credentials from one account to another?

PlanFree/Premium/studentCountryU.S.A.DevicePCOperating SystemWindows 10 My Question or IssueI am currently trying to sign up for the student plan on my Spotify account. However, I was paying for a student plan on an account I don't use any more witho...

  • Visitor
  •   Plan Free/Premium/student Country U.S.A. Device PC Operating System Windows 10   My Question or Issue I am currently trying to sign up for the student plan on my Spotify accoun...
  • Vasil
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged out of Hulu and can't log back in.

PlanSpotify Premium for StudentsCountryUSAOperating SystemWindows 11 My Question or IssueWhen I got Spotify Premium for Students I was able to log into Hulu without issue, but I got logged out of Hulu and now I can't get back in. I didn't have a Hulu...

  • Newbie
  • Plan Spotify Premium for Students Country USA Operating System Windows 11   My Question or Issue When I got Spotify Premium for Students I was able to log into Hulu without issue, but I ...
  • sophields10
  • Visitor
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium plan not activated even after payment is done

PlanPremium CountryIndia Operating SystemAndroid My Question or IssueThe amount got deducted from my side but it's still showing as free plan. I tried logging off and re-logging multiple times yet the issue is not resolved. I also tried uninstalling ...

  • Newbie
  • Plan Premium   Country India   Operating System Android    My Question or Issue The amount got deducted from my side but it's still showing as free plan. I tried logging...
  • 92lxr2kmge9h5flijlcv
  • Visitor
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Superuser Contribution They already charged me for the month and i don't have a premium

They already charged me for the first month, i received the email with thw receipt, and in the bank application it also appears that it was already paid, but the subscription is paused. I am from Argentina, nothing like this ever happened to me. I wr...

  • Visitor
  • They already charged me for the first month, i received the email with thw receipt, and in the bank application it also appears that it was already paid, but  the subscription is paused. I am fr...
  • Vasil
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes