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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129039 Views

69 replies

9 likes

Premium for Family
  • 129039 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57556 Views

87 replies

4 likes

  • 57556 Views
  • 87 replies
  • 4 likes

Solved!!Superuser Contribution Então, meus 3 meses acabou e cancelei antes da cobrança, posso refazer sem

Então, eu tinha feito uma assinatura grátis de 3 meses, e como tava previsto pra terminar eu cancelei antes da cobrança, tem como eu refazer a assinatura de 2 meses na mesma conta ou na outra conta nova?

Casual Listener

Então, eu tinha feito uma assinatura grátis de 3 meses, e como tava previsto pra terminar eu cancelei antes da cobrança, tem como eu refazer a assinatura de 2 meses na mesma conta ou na outra conta n...

Vinicius_Souza23

Casual Listener

389 Views

2 replies

0 likes

  • 389 Views
  • 2 replies
  • 0 likes

Solved!! I can't change my subscription plan from Individual to Duo

PlanPremiumCountryAzerbaijan Device(Firefox also Chrome)Operating System(Linux) My IssueWhen I select my home country (Azerbaijan) I can't see Pick Your Premium section. When clicking the Get Started button page renews. And in url checkout-error=true...

Newbie

Plan Premium Country Azerbaijan   Device (Firefox also Chrome) Operating System (Linux)   My Issue When I select my home country (Azerbaijan) I can't see Pick Your Premi...

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

CANCEL PREMIUM and STOP CHARGING ME for it

I cancelled the Premium subscription in December so I now find I have been billed again on February 10th for Premium. Please STOP billing me and provide a credit.

Visitor

I cancelled the Premium subscription in December so I now find I have been billed again on February 10th for Premium. Please STOP billing me and provide a credit.

kaworu_bloodpaw

Roadie

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match.

I live in Czech republic, so have region set here. I have payment card, which I would like to use, but Spotify refusing this card with note: "Your payment method and country don't match."How to solve?

Visitor

I live in Czech republic, so have region set here. I have payment card, which I would like to use, but Spotify refusing this card with note: "Your payment method and country don't match." How to sol...

MihailY

Moderator

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to change country to pay with new bank acc but can't with FB login

I have moved countries to Australia and have new bank acc. My old bank account is no longer active. Spotify wont let me update my payment details bc it does not match the country, which it is not letting me change bc i logged in with FB

Visitor

I have moved countries to Australia and have new bank acc. My old bank account is no longer active. Spotify wont let me update my payment details bc it does not match the country, which it is not let...

Dian

Spotify Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan is free but still charging my credit card

I just notice that my credit card has been charge from spotify stockholmse. and may spotify plan si FREE. How can I remove my payment info..

Visitor

I just notice that my credit card has been charge from spotify stockholmse. and may spotify plan si FREE. How can I remove my payment info..

Alex

Spotify Legend

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium 过期了下载的歌还可以听吗?

我在有premium的期间下载了歌曲,如果我premium过期了还可以离线继续听我下载了的歌曲吗?

Casual Listener

我在有premium的期间下载了歌曲,如果我premium过期了还可以离线继续听我下载了的歌曲吗?

Yui_02011

Casual Listener

1300 Views

3 replies

0 likes

  • 1300 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cambio de subscripción

Me cambié de universidad y se perdió mi suscripción estudiantil, ya ingresé mi nueva universidad pero no me deja pagar el plan estudiantil

Visitor

Me cambié de universidad y se perdió mi suscripción estudiantil, ya ingresé mi nueva universidad pero no me deja pagar el plan estudiantil

Alex

Spotify Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

How do I switch plan immediately

I want to switch from Student to Individual. So I switched my plan in account settings, but it's saying that I won't be billed that price until next month. I want to be billed Individual price right now so that way I can choose a Hulu plan billed thr...

Visitor

I want to switch from Student to Individual. So I switched my plan in account settings, but it's saying that I won't be billed that price until next month. I want to be billed Individual price right ...

Maxim

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se quiere activar mi plan duo, el link no funciona, m dice que no existe

En dias anteriores adquiri paln duos pero primero por mas que pusiera la misma direccion no dejeba continuar y ya no registra el link para registar a ala segunda persona, no me deja registrar a la otra persona

Visitor

En dias anteriores adquiri paln duos pero primero por mas que pusiera la misma direccion no dejeba continuar y ya no registra el link para registar a ala segunda persona, no me deja registrar a la ot...

Alex

Spotify Legend

261 Views

3 replies

0 likes

  • 261 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have taken the yearly subscription and paid also, but not activated

I have taken the yearly subscription and paid Rs 499 also, but the subscription is not activated and I did not get my refund back if not activated.

Visitor

I have taken the yearly subscription and paid Rs 499 also, but the subscription is not activated and I did not get my refund back if not activated.

Dian

Spotify Legend

153 Views

1 replies

0 likes

  • 153 Views
  • 1 replies
  • 0 likes

I'm requesting a refund for a payment that came out today.

I canceled my subscription and payment still withdrawn. I'm requesting a refund for a payment that came out today. I haven't used Spotify.

Visitor

I canceled my subscription and payment still withdrawn. I'm requesting a refund for a payment that came out today. I haven't used Spotify.

Maxim

Spotify Star

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution quiero un reembolso

Se me cobró el pago un dia antes de la fecha y cancele la suscripción, que pasa con mi dinero??

Visitor

Se me cobró el pago un dia antes de la fecha y cancele la suscripción, que pasa con mi dinero??

Lyubka

Moderator

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo address confirmation doesn't work with second account

I signed up for a Duo account and invited my niece to join so we could save money. I sent her the text and used her phone to select the link. I tried matching the address several times and it errors out.

Regular

I signed up for a Duo account and invited my niece to join so we could save money. I sent her the text and used her phone to select the link. I tried matching the address several times and it error...

Lyubka

Moderator

805 Views

7 replies

1 likes

  • 805 Views
  • 7 replies
  • 1 likes

why can't i use on the tv & on my phone without one shutting the other off?

I'm in my studio trying to work. My 8 year old is at home trying to do her chores. When she turns on her playlist on my account on our Roku TV, it stops the music I am playing on my phone and switches to her control. I also don't get to hear music. I...

Regular

I'm in my studio trying to work. My 8 year old is at home trying to do her chores. When she turns on her playlist on my account on our Roku TV, it stops the music I am playing on my phone and switche...

Maxim

Spotify Star

401 Views

1 replies

1 likes

  • 401 Views
  • 1 replies
  • 1 likes

I am on a 4 months trial. If I buy a one time plan, will my trial continue?

I just signed up for Spotify Premium individual 4 months trial. After a few weeks, I got an offer from Spotify for a limited time, cheap 12 months plan. So if I buy that now, will my 4 months trial continue and after that the 12 months plan. Or will ...

Visitor

I just signed up for Spotify Premium individual 4 months trial. After a few weeks, I got an offer from Spotify for a limited time, cheap 12 months plan. So if I buy that now, will my 4 months trial c...

Maxim

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes