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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145747 Views

69 replies

10 likes

Premium for Family
  • 145747 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91174 Views

89 replies

4 likes

  • 91174 Views
  • 89 replies
  • 4 likes

Superuser Contribution fraud

issue with my tyring to cancel my fathers account that he never sign up for

Visitor

issue with my tyring to cancel my fathers account that he never sign up for

Lyubka

Moderator

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get Spotify Premium with PayPal

PlanFree --> PremiumCountryPhillipinesDeviceLaptopOperating SystemWindows 10 My Question or IssueTrying to subscribe to premium montly trial but I tried again today just now am still getting error and cannot use Paypal to make payment to my Spotify. ...

Regular

Plan Free --> Premium Country Phillipines Device Laptop Operating System Windows 10   My Question or Issue Trying to subscribe to premium montly trial but  I tried again t...

CxbraUK1

Casual Listener

18992 Views

13 replies

3 likes

paypal
  • 18992 Views
  • 13 replies
  • 3 likes

Superuser Contribution Payment issue

Cannot renew premium mini plan payment option not showing

Visitor

Cannot renew premium mini plan payment option not showing

Eni

Moderator

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ plays duo plan owners music, how do I only get my own music with duo?

Getting recommended musicals which I've never listened to on DJ which my partner listens to often. Generally hearing her music in DJ, nothing I listen to.

Visitor

Getting recommended musicals which I've never listened to on DJ which my partner listens to often. Generally hearing her music in DJ, nothing I listen to.

AlejaR

Moderator

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Over debiting me even though I’m a student

Hello, spotify’s debiting me 9,99 € even though I’m a student and i have confirmed my status, I would like a refund for all the times that spotify has debited me 9,99 € even though I had the student status. Thank you.

Visitor

Hello, spotify’s debiting me 9,99 € even though I’m a student and i have confirmed my status, I would like a refund for all the times that spotify has debited me 9,99 € even though I had the student...

Kiril

Moderator

365 Views

2 replies

0 likes

  • 365 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to log into hulu from spotify student plan

Trying to log into a Hulu account that is paid via a Spotify student plan but it will not activate and is asking to purchase a subscription.

Visitor

Trying to log into a Hulu account that is paid via a Spotify student plan but it will not activate and is asking to purchase a subscription.

Eni

Moderator

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook log in not working

PlanPremiumCountryCanada DeviceGoogle Pixel 6 proOperating SystemWindows 10 My Question or IssueMy spotify premium account was linked to my facebook account. For the last few days, the facebook log in isn't working. I tried logging in with the email ...

Newbie

Plan Premium Country Canada   Device Google Pixel 6 pro Operating System Windows 10   My Question or Issue My spotify premium account was linked to my facebook account. For the l...

Eni

Moderator

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

help to subscribe to premium without free week.

When I try to subscribe it tells me that I have already used a free month of service but I would like to resubscribe.

Visitor

When I try to subscribe it tells me that I have already used a free month of service but I would like to resubscribe.

Maxim

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago

hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. ¿Tienes que poder hacer compras internacionales con mi tarjet...

Visitor

hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. ¿Tienes qu...

Eni

Moderator

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot update payment details

I am trying to update my payment details, but whenever I click on the "Update payment", it reloads the same page. There is an error here - I have tried on both safari and chrome and cannot update payment details.Spotify is asking me to update since m...

Newbie

I am trying to update my payment details, but whenever I click on the "Update payment", it reloads the same page. There is an error here - I have tried on both safari and chrome and cannot update pay...

Alex

Spotify Legend

2217 Views

10 replies

8 likes

  • 2217 Views
  • 10 replies
  • 8 likes

Subscription isn't activated

I completed payment for premium yesterday but premium isn't activated yet

Visitor

I completed payment for premium yesterday but premium isn't activated yet

Maxim

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

How can I pay?

Hi!! I’m trying to update my credit card because it expired and I can’t. I tried in several times from different computers, cards or payment methods and Spoty has always reject the payment. I don’t want to change my user. Thanks in advance!!

Casual Listener

Hi!! I’m trying to update my credit card because it expired and I can’t. I tried in several times from different computers, cards or payment methods and Spoty has always reject the payment. I don’t w...

magasva

Casual Listener

443 Views

3 replies

0 likes

  • 443 Views
  • 3 replies
  • 0 likes

Superuser Contribution no puedo pagar la cuenta premium

al intentar obtener la cuenta premium no permite hacerlo no acepta los datos escritos

Visitor

al intentar obtener la cuenta premium no permite hacerlo no acepta los datos escritos

Eni

Moderator

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo atualizar os dados de pagamento. Aparece uma mensagem de erro.

Estou sendo notificado que o pagamento não foi debitado. Porem ao tentar executar atualização do pagamento, aparece esta mensagem : The string did not match the expected pattern.

Visitor

Estou sendo notificado que o pagamento não foi debitado. Porem ao tentar executar atualização do pagamento, aparece esta mensagem : The string did not match the expected pattern.

Alex

Spotify Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charge done immediately in my CC although it was supposed to be in a month

I have just contracted premium, and when doing the buying process it said that the charge would be done in July but I can see the charge in my June credit card statement, how come?

Visitor

I have just contracted premium, and when doing the buying process it said that the charge would be done in July but I can see the charge in my June credit card statement, how come?

Vasil

Moderator

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Solved!! Switching from Individual Accounts to Duo Premium

I was previously on another Duo account. My access through that setup ended, and I wanted to join with my husband's account. The Duo invite never worked - I couldn't join.As things stand right now, we both have individual Duo Premium accounts, and we...

Newbie

I was previously on another Duo account. My access through that setup ended, and I wanted to join with my husband's account. The Duo invite never worked - I couldn't join. As things stand right now,...

Maxim

Spotify Star

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

How much does premium duo cost the manager (me)?

I cannot find the price per billing cycle anywhere on the website.

Visitor

I cannot find the price per billing cycle anywhere on the website.

Maxim

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Family plan - for 11yo?

PlanFree/PremiumCountry Device iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue can my 11 year old son join my family plan? He doesn’t want the kids account. Thanks!

Visitor

Plan Free/Premium Country   Device iphone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue c...

Maxim

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

I created a new Spotify account, and now I cannot sign up for Premium.

I had already paid for and used Spotify premium in the past, which I know is why I cannot re-buy it. However, I have since deleted this account, and now I'm unsure of what to do. I have seen older posts about this same topic, and they all say to pay ...

Newbie

I had already paid for and used Spotify premium in the past, which I know is why I cannot re-buy it. However, I have since deleted this account, and now I'm unsure of what to do. I have seen older po...

Maxim

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Switching from duo plan to individual

Does anybody know what happens to the secondary account when you switch from duo to individual?

Visitor

Does anybody know what happens to the secondary account when you switch from duo to individual?

ThisCommunitySucks

Community Legend

2156 Views

1 replies

0 likes

  • 2156 Views
  • 1 replies
  • 0 likes