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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

75973 Views

31 replies

2 likes

Account
  • 75973 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Iva

Moderator

159870 Views

71 replies

10 likes

Premium for Family
  • 159870 Views
  • 71 replies
  • 10 likes

Death in family

Hello. My 2 nieces lost both their parents very tragically. They were on a family plan with their mom. They are now living with us and i want to add them to my family plan. They cannot “switch” accounts because they were on their father’s account and...

Visitor

Hello. My 2 nieces lost both their parents very tragically. They were on a family plan with their mom. They are now living with us and i want to add them to my family plan. They cannot “switch” accou...

AlexKubu

Casual Listener

487 Views

2 replies

0 likes

  • 487 Views
  • 2 replies
  • 0 likes

Superuser Contribution j'ai pris un abonnement premium gratuit pendant 2 mois et j'ai toujours pub

mon compte est bien enregistré avec une gratuité jusqu'au 25 aout et j'ai toujours de la pub en diffusion. Celle de Spotify pour passer au premium et d'autres annonceurs.

Visitor

mon compte est bien enregistré avec une gratuité jusqu'au 25 aout et j'ai toujours de la pub en diffusion. Celle de Spotify pour passer au premium et d'autres annonceurs.

Joan

Moderator

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Can't switch between Plan Members on Premium Duo

PlanPremium DuoCountryUSADeviceiPhone 13Operating SystemiOS 10My Question or IssueI have my Premium Duo with my mom. When I sign onto Spotify in my phone, it always pulls up her Plan Member profile and I can't figure out how to switch to my own profi...

Visitor

Plan Premium Duo Country USA Device iPhone 13 Operating System iOS 10 My Question or Issue I have my Premium Duo with my mom. When I sign onto Spotify in my phone, it always pulls up her Pla...

Maxim

Spotify Star

2225 Views

1 replies

0 likes

  • 2225 Views
  • 1 replies
  • 0 likes

is there any discount going on to get premium??

there was a discount going on to get 3 months in 9.99$ is that still going on??

Visitor

there was a discount going on to get 3 months in 9.99$ is that still going on??

Billy-J

Spotify Star

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Payment issues and location

PlanPremium DuoCountryUkraine /TurkeyDeviceIphone 14 PROOperating System(iOS 16.5.1) My Question or IssueI from Ulraine, I`m live in Turkey now(I heard about change location`s scam but I really stay here, Spotify forced to change the location) and I ...

Newbie

Plan Premium Duo Country Ukraine /Turkey Device Iphone 14 PRO Operating System (iOS 16.5.1)   My Question or Issue I from Ulraine, I`m live in Turkey now(I heard about change location`...

Billy-J

Spotify Star

3585 Views

1 replies

0 likes

  • 3585 Views
  • 1 replies
  • 0 likes

Subscription

PlanPremiumCountryUKDevice(iPhone 8 plus)Operating System(iOS 10.) My Question or IssueMy now ex boyfriend had set up an account but made the monthly payments come through to my bank and I’m not able to access the account due to him going to jail las...

Visitor

  Plan Premium Country UK Device (iPhone 8 plus) Operating System (iOS 10.)   My Question or Issue My now ex boyfriend had set up an account but made the monthly payments come th...

Billy-J

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Can't listen to music offline

I'm a premium subscriber,i already having the downloaded song's file's and i was listening to it normally beforeBut now it won't play any songs and it shows I'm offline

Visitor

I'm a premium subscriber,i already having the downloaded song's file's and i was listening to it normally before But now it won't play any songs and it shows I'm offline

MihailY

Moderator

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

after premium trial ends can i add 12 month subscription gift card

My premium individual trial is ending in a few days. I would like to add a 12-month subscription from Amazon. I assume my account reverts to free when the trial ends...can I add the subscription after the trial ends? I tried to do it before but it sa...

Newbie

My premium individual trial is ending in a few days. I would like to add a 12-month subscription from Amazon. I assume my account reverts to free when the trial ends...can I add the subscription afte...

Maxim

Spotify Star

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match.

I canceled my subscription and then I want to re-subscribed it. However, when I tried to pay for the fee, an error message suddenly occurs "Your payment method and country don't match.". I tried all of my cards, including the card that successfully p...

Casual Listener

I canceled my subscription and then I want to re-subscribed it. However, when I tried to pay for the fee, an error message suddenly occurs "Your payment method and country don't match.". I tried all ...

Maxim

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund Spotify Premium

I’ve been recently charged today for Spotify Premium and i would like to cancel and get a refund since this charge hasn't been over 10 days. Thank You.

Visitor

I’ve been recently charged today for Spotify Premium and i would like to cancel and get a refund since this charge hasn't been over 10 days. Thank You.

Claymanif

Newbie

591 Views

2 replies

0 likes

  • 591 Views
  • 2 replies
  • 0 likes

Superuser Contribution I need help please I can’t get into my moms duo subscription on my phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

639 Views

4 replies

1 likes

  • 639 Views
  • 4 replies
  • 1 likes

Superuser Contribution ¿Por qué pague un plan premium Duo por Pay Pal y la palicación sigue grati?

El sábado 8 de julio 2023 pague por Pay Pal una suscripción al plan Duo pero la cuenta sigue como gratuita mi cuentas es ***********, mi correo *********@gmail.comQuedo pendiente ya que el pago fue realizado y no he podido utilizar la cuentaQuedo pen...

Visitor

El sábado 8 de julio 2023 pague por Pay Pal una suscripción al plan Duo pero la cuenta sigue como gratuita mi cuentas es ***********, mi correo *********@gmail.com Quedo pendiente ya que el pago f...

Lyubka

Moderator

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Changing from Student plan to Family plan refund?

PlanFrom Student plan to the Family plan CountryUSADeviceiphone 14 plusOperating SystemiOS 16.5My Question or IssueI already paid for a month of student premium but then joined a family premium, do I get a refund?

Visitor

Plan From Student plan to the Family plan  Country USA Device iphone 14 plus Operating System iOS 16.5 My Question or Issue I already paid for a month of student premium but then joined...

Maxim

Spotify Star

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Your payment method and country don't match.

PlanFreeCountryUkraineDevicePCOperating SystemWindows 10 My Question or IssueHi,I'm not being able to start a free trial period. After entering a required payment details I am getting an error "Your payment method and country don't match".I've tried ...

Casual Listener

Plan Free Country Ukraine Device PC Operating System Windows 10   My Question or Issue Hi, I'm not being able to start a free trial period.   After entering a required payment ...

candice92

Casual Listener

15175 Views

8 replies

0 likes

  • 15175 Views
  • 8 replies
  • 0 likes

Can a Duo plan work if we're temporarily living apart due to school?

I just subscribed to a Duo plan for me and my brother as we currently live together in Canada. However, I will be attending university in Ireland in the fall, so we will not be living together temporarily during the school year. Will I still be able ...

Casual Listener

I just subscribed to a Duo plan for me and my brother as we currently live together in Canada. However, I will be attending university in Ireland in the fall, so we will not be living together tempor...

Maxim

Spotify Star

507 Views

3 replies

0 likes

  • 507 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan confusion

hello, please let me know if it is possible to return the money for the payment. the fact is that we have a family subscription, I missed the payment date and the funds ended up on the card later, so I tried on my own in the settings to cancel the pa...

Visitor

hello, please let me know if it is possible to return the money for the payment. the fact is that we have a family subscription, I missed the payment date and the funds ended up on the card later, so...

Joan

Moderator

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution CONTRATE EL PLAN INDIVIDUAL, PERO EN LA APP NO APARECE

CONTRATE EL PLAN INDIVIDUAL PERO CUANDO INICIO SESION EN LA APP ME APARECE QUE ESTOY EN MODO GRATIS, NO SE ACTUALIZA O NO SE SI REALMENTE SE CONTRATO EL PLAN

Visitor

CONTRATE EL PLAN INDIVIDUAL PERO CUANDO INICIO SESION EN LA APP ME APARECE QUE ESTOY EN MODO GRATIS, NO SE ACTUALIZA O NO SE SI REALMENTE SE CONTRATO EL PLAN

Alex

Spotify Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Plan Duo

Witam, mam obecnie plan duo proszę mi podpowiedzieć jak przejść na plan family żeby dodać więcej osób w moim domu

Casual Listener

Witam, mam obecnie plan duo proszę mi podpowiedzieć jak przejść na plan family żeby dodać więcej osób w moim domu 🙂  

Agnes_Energy5555

Casual Listener

955 Views

4 replies

0 likes

  • 955 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Duo

Hello, I hope someone can help us. My husband and I have the premium plan. It was originally set up by him. We then signed up for and are paying for the Duo. When he invites me, it says I already have an account. Currently my playlist is on his and h...

Visitor

Hello, I hope someone can help us.  My husband and I have the premium plan. It was originally set up by him. We then signed up for and are paying for the Duo. When he invites me, it says I alrea...

Eni

Moderator

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes