Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 121753 Views
- 79 replies
- 10 likes
- 121753 Views
- 79 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14533 Views
- 27 replies
- 2 likes
- 14533 Views
- 27 replies
- 2 likes
Accidentally changed Plan to Family, can't change back
PlanPremium/FamilyCountryPolandMy Question or IssueI accidentally changed my plan to Family, which I don't need and tried to change back to PRemium Individual. Instead I get the following message on a top red bar: The payment failed. Please try again...
- Plan Premium/Family Country Poland My Question or Issue I accidentally changed my plan to Family, which I don't need and tried to change back to PRemium Individual. Instead I get the following m...
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- Spotify Star
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Spotify keeps saying update payment
Every time i go to the app it tells me my payment method has failed. Buy ny bank statement shows it wemt through a while ago. Is this a bug on the app or do i need to redo my payment method? PlanDuoCountryUnited States DeviceGalaxy s10Operating Syste...
- Every time i go to the app it tells me my payment method has failed. Buy ny bank statement shows it wemt through a while ago. Is this a bug on the app or do i need to redo my payment method? ...
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- Spotify Star
- 169 Views
- 1 replies
- 0 likes
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payment issue
- 169 Views
- 1 replies
- 0 likes
I cant use my premium code
PlanPremiumCountryItalyDeviceDesktopOperating SystemWindows 11 My Question or IssueI got a premium code from Microsoft Rewards, but when i try to use that, that give me an error
- Plan Premium Country Italy Device Desktop Operating System Windows 11 My Question or Issue I got a premium code from Microsoft Rewards, but when i try to use that, that give me an er...
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- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Solved!! Spotify on my iPhone gives me a message that's not come up on my desktop
Spotify account on my iPhone says I've downloaded 38 albums and need to to therefore pay a new amount for a different type of subscription. However, it does not give me this message when I open my Spotify Account on my desktop. I'm not sure what to d...
- Spotify account on my iPhone says I've downloaded 38 albums and need to to therefore pay a new amount for a different type of subscription. However, it does not give me this message when I open my Sp...
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- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
AMEX Payment in Dubai
Plan FamilyUnited Arab Emirates I am trying to update my credit card to AMEX and it fails saying "country not accepted for the card". But my AMEX was issued in the UAE, and UAE is selected as the country, and Dubai is the postal region. Could this is...
- Plan Family United Arab Emirates I am trying to update my credit card to AMEX and it fails saying "country not accepted for the card". But my AMEX was issued in the UAE, and UAE is selected...
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- Spotify Star
- 352 Views
- 5 replies
- 0 likes
- 352 Views
- 5 replies
- 0 likes
Tengo contratado Spotify premiun pero no puedo ocuparlo
Me están cobrando y quiero utilizarlo
- Me están cobrando y quiero utilizarlo
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- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Hice un pago premium individual pero tengo el familiar. Cómo canceló el ind
Quiero cancelar la cuenta de premium individual, por qué ya tengo el familiar. Pero ya realizaron el cobro y a fin de mes me cobrarán el premium familiar
- Quiero cancelar la cuenta de premium individual, por qué ya tengo el familiar. Pero ya realizaron el cobro y a fin de mes me cobrarán el premium familiar
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- Spotify Star
- 110 Views
- 1 replies
- 0 likes
- 110 Views
- 1 replies
- 0 likes
subscription discounts
None of the below information is require However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc...
- None of the below information is require However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook...
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- Spotify Star
- 372 Views
- 1 replies
- 1 likes
- 372 Views
- 1 replies
- 1 likes
my husband has died. we had premium duo- i need to change it to premium
had premium duo and husband was plan manager but i pay the direct debit and want to change it to just premium
- had premium duo and husband was plan manager but i pay the direct debit and want to change it to just premium
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- Spotify Star
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
payment price change
my monthly payment have changed
- my monthly payment have changed
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- Spotify Star
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Why does Spotify keep kicking one of our family members out of premium?
We have premium. It takes 6 family members. We only have four. Every time I send my son a invitation he gets confirmation and is kicked off by the next day. Very frustrating. I pay for this and can’t use it properly and have to jump through hoops to ...
- We have premium. It takes 6 family members. We only have four. Every time I send my son a invitation he gets confirmation and is kicked off by the next day. Very frustrating. I pay for this and can’t...
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- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Necesito ayuda. No recuerdo mi nombre de usuario ni contraseña. Soy premium
Soy premium pero no puedo acceder
- Soy premium pero no puedo acceder
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- Spotify Star
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
I'm trying to update my payment but it's not working and my subscription ex
What can I do
- What can I do
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- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Address verification and add partner keep coming up as an error
I just started the duo plan and need to update and verify my address but it keeps coming up as an error and jumps back to the account overview screen , it won’t let me do anything
- I just started the duo plan and need to update and verify my address but it keeps coming up as an error and jumps back to the account overview screen , it won’t let me do anything
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- Spotify Star
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Spotify duo not letting me invite
When I go to invite for duo I hit the button then nothing happens? It's the button in settings then premium plan then plan overview and the button says 1 account available
- When I go to invite for duo I hit the button then nothing happens? It's the button in settings then premium plan then plan overview and the button says 1 account available
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- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Because of hackers. i changed parxmultiple times missed exatly
It's a premium family account im my sister name.hilda we have it for 10 years my . couldn't recover can u helpw
- It's a premium family account im my sister name.hilda <removed> we have it for 10 years my <removed>. couldn't recover can u helpw <Community Star edit: removed sensitive info...
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- Spotify Star
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
no me deja pasarme a premium y ya lo tenia me lo quito de repente
de la nada me regreso a plan gratuito y revise la tarjet y si tiene saldo pero no me deja ponerla dice "error de pago" y lleva asi toda la semana
- de la nada me regreso a plan gratuito y revise la tarjet y si tiene saldo pero no me deja ponerla dice "error de pago" y lleva asi toda la semana
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- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Solved!! I can't get a premium account, it says I am not eligible
Hi,I'm from Quebec (Canada) and when I want to subscribe to a familial or duo premium account, this message pops in : Sorry, you're not eligible for the plan you selected. But here are more ways to get Premium!I have tried many troubleshooting soluti...
- Hi, I'm from Quebec (Canada) and when I want to subscribe to a familial or duo premium account, this message pops in : Sorry, you're not eligible for the plan you selected. But here are more ways to...
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- Spotify Star
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
Accidental purchase of yearly subscription
PlanPremium My Question or IssueRecent my card was charged for a yearly plan of soundtrap and I was wondering if there is any way possible of getting the money back
- Plan Premium My Question or Issue Recent my card was charged for a yearly plan of soundtrap and I was wondering if there is any way possible of getting the money ba...
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- Spotify Star
- 253 Views
- 1 replies
- 0 likes
- 253 Views
- 1 replies
- 0 likes
Spotify wants me to upgrade even though i upgraded
It just started happening today, i don't know what to do
- It just started happening today, i don't know what to do
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- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes