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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132105 Views

69 replies

10 likes

Premium for Family
  • 132105 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66554 Views

89 replies

4 likes

  • 66554 Views
  • 89 replies
  • 4 likes

Superuser Contribution I bougt premium abonnement but on the wrong account but i dont know account

I bougt premium abonnement but on the wrong account but i dont know wich account it is on so i cannot cancel it

Visitor

I bougt premium abonnement but on the wrong account but i dont know wich account it is on so i cannot cancel it

MihailY

Moderator

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you have duo from different locations.

Can you have duo from different locations, I move around the country for months at a time and would be problematic with the change of address once a year. Not to mention me and my partner dont always share the same locations

Visitor

Can you have duo from different locations, I move around the country for months at a time and would be problematic with the change of address once a year. Not to mention me and my partner dont always...

silksf

Casual Listener

11336 Views

2 replies

0 likes

  • 11336 Views
  • 2 replies
  • 0 likes

Superuser Contribution paying twice in a month because of cancelled subscription

i payed my monthly subscription bill then i cancelled my spotify premium because i was going to change to spotify duo if i didnt cancel my plan i would have pay the next bill on the 22th but after cancelling spotify now wants me to pay an another bil...

Casual Listener

i payed my monthly subscription bill then i cancelled my spotify premium because i was going to change to spotify duo if i didnt cancel my plan i would have pay the next bill on the 22th but after ca...

MihailY

Moderator

622 Views

3 replies

0 likes

  • 622 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mon compte s'affiche comme compte Spotify free alors que je suis abonné

Je suis abonné à Spotify premium je suis prélevé tout les mois et je net accès qu'à mon compte en tant que Spotify free

Visitor

Je suis abonné à Spotify premium je suis prélevé tout les mois et je net accès qu'à mon compte en tant que Spotify free

Vasil

Moderator

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Can I transfer my premium package from one phone to another phone

Screen cracked. Still buy premium package. Buy new phone in 2 days can I transfer package to new phone

Casual Listener

Screen cracked. Still buy premium package. Buy new phone in 2 days can I transfer package to new phone

Maxim

Spotify Star

719 Views

1 replies

0 likes

  • 719 Views
  • 1 replies
  • 0 likes

¿Porque se me hizo la transacción y después me dice error en el pago?

Puse los datos de la tarjeta en la página de Spotify con el correo y mi nombre y la misma página me tiro error de pago pero en la la cuenta de mi tarjeta si se género la transacción

Visitor

Puse los datos de la tarjeta en la página de Spotify con el correo y mi nombre y la misma página me tiro error de pago pero en la la cuenta de mi tarjeta si se género la transacción

Prague

Community Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Mein Code vom Geschenkgutschein ist unlesbar

Die letzten 4 Ziffern sind sehr unlesbar da sie mit weg gerubbelt wurden, obwohl ich sehr leicht den Code frei gerubbelt habe

Visitor

Die letzten 4 Ziffern sind sehr unlesbar da sie mit weg gerubbelt wurden, obwohl ich sehr leicht den Code frei gerubbelt habe

AdamDamon

Community Legend

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

can't join to spotify duo

My friend can't join to my spotify duo. It say that she already join to another package, but in fact she never join any other spotify duo package

Visitor

My friend can't join to my spotify duo. It say that she already join to another package, but in fact she never join any other spotify duo package

Maxim

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Kann ich meinen Spotify-Account neu anlegen?

Ich habe mehrere Accouts angelegt, mit unterschiedlichen Kennungsnamen, aber stets nur mit einer Mailkennung. Ich möchte diese unterschiedlichen Kennungen löschen. Dann neu anfangen mit neuem Spotify-Kennungsnamen. Ich habe neben einem kostenlosen Sp...

Visitor

Ich habe mehrere Accouts angelegt, mit unterschiedlichen Kennungsnamen, aber stets nur mit einer Mailkennung. Ich möchte diese unterschiedlichen Kennungen löschen. Dann neu anfangen mit neuem Spotify...

Maxim

Spotify Star

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Your payment method and region don't match

I tried getting premium for several times and it always shows me this error even though both the regions are the same, on my spotify profile and my card

Casual Listener

I tried getting premium for several times and it always shows me this error even though both the regions are the same, on my spotify profile and my card

Maxim

Spotify Star

245 Views

3 replies

0 likes

  • 245 Views
  • 3 replies
  • 0 likes

How can i refund my subscription in spotify? i just got charged today.

I just forgot to cancel my subscription here in spotify because i'm really earning money and i know that i have to cancel it. So i noticed my gcash app or my bank app was charged over 149 philippine peso. I wound like tp have a refund. I'm a student....

Visitor

I just forgot to cancel my subscription here in spotify because i'm really earning money and i know that i have to cancel it. So i noticed my gcash app or my bank app was charged over 149 philippine ...

Maxim

Spotify Star

2182 Views

1 replies

0 likes

  • 2182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento debitado porém não atualizado no app

Voltei a usar o app, é debitado o valor de 19,90, porém a minha conta está como free e não como Premium, que deveria ser o correto

Newbie

Voltei a usar o app, é debitado o valor de 19,90, porém a minha conta está como free e não como Premium, que deveria ser o correto

Vasil

Moderator

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Student Plan

Hi, I was logged in under my existing account as I already have Premium Duo which I share with my partner. I wanted to sign up for the student plan so I can play music at our cafe and my partner can play music at home. With the duo plan we can only p...

Visitor

Hi, I was logged in under my existing account as I already have Premium Duo which I share with my partner. I wanted to sign up for the student plan so I can play music at our cafe and my partner can ...

Maxim

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes