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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11201 Views
  • 24 replies
  • 2 likes
  • 11201 Views
  • 24 replies
  • 2 likes

Switching from one family plan to another

Hi, I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong):- My current family plan has to expire or the administrator of this plan has to kick me out of...

  • Visitor
  • Hi,   I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong): - My current family plan has to ...
  • Maxim
  • Spotify Star
  • 485 Views
  • 5 replies
  • 0 likes
  • 485 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium

I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account

  • Newbie
  • I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account 
  • Vasil
  • Moderator
  • 873 Views
  • 10 replies
  • 0 likes
  • 873 Views
  • 10 replies
  • 0 likes

I have a premium individual plan, Spotify website does not allow me to switch to a Family plan.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Location Validation Issues

PlanPremium DuoCountryGreeDeviceiPhone 10Operating SystemiOS 10 My Question or IssueSo I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updated my payment information with a credit card which is issued in Greece. My c...

  • Casual Listener
  • Plan Premium Duo Country Gree Device iPhone 10 Operating System iOS 10   My Question or Issue So I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updat...
  • AlejaR
  • Moderator
  • 816 Views
  • 3 replies
  • 0 likes
  • 816 Views
  • 3 replies
  • 0 likes

How do I change my credit card payment

My Question or Issue: I am not able to find where I can change my credit card. I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/article/update-payment-details/?ref=relatedI only see Learn more about y...

  • Casual Listener
  • My Question or Issue:  I am not able to find where I can change my credit card.  I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/art...
  • Billy-J
  • Spotify Star
  • 424 Views
  • 5 replies
  • 0 likes
  • 424 Views
  • 5 replies
  • 0 likes

Use Gcash as my payment method

Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks

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  • Newbie
  • Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks  
  • Luan
  • Spotify Star
  • 3323 Views
  • 1 replies
  • 0 likes
  • 3323 Views
  • 1 replies
  • 0 likes

Getting spotify premium

Why is it only possible for college students to get discounts while me, for instance, is a high school student who wants to get spotify but needs to get it for full price?

  • Visitor
  • Why is it only possible for college students to get discounts while me, for instance, is a high school student who wants to get spotify but needs to get it for full price?
  • Luan
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Lost Free Hulu Account

Premium Plan - USA My Question or IssueI have a premium spotify account - long story short, I made a payment change plan and my premium account missed a payment and got canceled. Subsequently, my free Hulu account got canceled as well. I renewed my p...

  • Casual Listener
  • Premium Plan - USA   My Question or Issue I have a premium spotify account - long story short, I made a payment change plan and my premium account missed a payment and got canceled. Subsequen...
  • JBayudz
  • Composer
  • 546 Views
  • 3 replies
  • 0 likes
  • 546 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hice un pago para duo pensando que era universitario

HolaHoy quise actualizar mi método de pago, pero al hacerlo, no me percate que estaba seleccionado el dúo, en vez del universitario.Quisiera saber si me pueden decir como hacer el cambio de plan de duo a universitario sin que me vuelvan cobrar por el...

  • Visitor
  • Hola Hoy quise actualizar mi método de pago, pero al hacerlo, no me percate que estaba seleccionado el dúo, en vez del universitario. Quisiera saber si me pueden decir como hacer el cambio de plan ...
  • MihailY
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution my subscription is not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot subscribe from Tunisia

PlanPremium (Individual)CountryTunisia My Question or IssueHi there!My premium subscription was stopped a month ago. I wanted to renew it, but I couldn't pay!The only way to pay is by credit card. I tried with two Tunisian cards, and two UK cards, bu...

  • Casual Listener
  • Plan Premium (Individual) Country Tunisia   My Question or Issue Hi there! My premium subscription was stopped a month ago. I wanted to renew it, but I couldn't pay! The only way to pay ...
  • Alex
  • Spotify Legend
  • 358 Views
  • 3 replies
  • 0 likes
  • Subscription issue to premium account in Tunisia
    Tunisia
  • 358 Views
  • 3 replies
  • 0 likes

Changing address

Moving to other country and plan has lower cost. (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMoving to other country and plan has lower cost. If update address/payment...

  • Newbie
  • Moving to other country and plan has lower cost.  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • JBayudz
  • Composer
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Hifi, Vids,... waiting, waiting, waiting... and... oh yeah,... still waiting...

Hey folks at Spotify! Have you already noticed that all other streaming services offer more features than you do for the same price? (hifi-quality, vids...). Is there single reason to stay at Spotifyl? If yes, what might it be? And yes, we all know y...

  • Visitor
  • Hey folks at Spotify! Have you already noticed that all other streaming services offer more features than you do for the same price? (hifi-quality, vids...). Is there  single reason to stay at S...
  • JBayudz
  • Composer
  • 315 Views
  • 1 replies
  • 8 likes
  • 315 Views
  • 1 replies
  • 8 likes

Superuser Contribution Abonelik ve ödeme problemleri. ACİL ACİL ACİL

Merhaba Spotify;benim sorunum abonelik ve ödeme planlarının telefon operatörleri ile (mobil ödeme) kısıtlı ve az seçenek olması. Abone olduğum telefon şirketinin (vodafone) mobil ödeme uygulaması üzerinden spotify'e üyelik yapmak istedim fakat vodafo...

  • Newbie
  • Merhaba Spotify; benim sorunum abonelik ve ödeme planlarının telefon operatörleri ile (mobil ödeme) kısıtlı ve az seçenek olması.   Abone olduğum telefon şirketinin (vodafone) mobil ödeme uyg...
  • AlejaR
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Can't add partner to Duo

Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our home address that was set, an error was received sayin...

  • Newbie
  • Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our hom...
  • Luan
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Duo
    Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use all of my visa cards for payment

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy M12Operating SystemAndroid 12 My Question or IssueI've created new account to get my free Samsung Premium for 3 months, and then when I want to complete the payment, it's always failed, I have to try it...

  • Visitor
  • Plan Premium Country Indonesia Device Samsung Galaxy M12 Operating System Android 12   My Question or Issue I've created new account to get my free Samsung Premium for 3 months, and th...
  • Alex
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

payment

hi i am here is user my payment is cutted from bank and my didnt upgrade help he asap

  • Visitor
  • hi i am here is user my payment is cutted from bank and my didnt upgrade help he asap
  • Luan
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Premium User - Country Change

I am a premium subscriber, with an account that originated in Ireland. I moved back to the US and want to update my payment method. Every time I try, it takes me through this stupid loop where it tells me that the country doesn't align with my CC det...

  • Visitor
  • I am a premium subscriber, with an account that originated in Ireland. I moved back to the US and want to update my payment method. Every time I try, it takes me through this stupid loop where it tel...
  • Luan
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution offline mode not available

The offline mode is not available on my spotify app. How can I prevent the app from using mobile data?

  • Visitor
  • The offline mode is not available on my spotify app. How can I prevent the app from using mobile data?
  • OscarDC
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay with my ooredoo number

PlanPremiumCountryTunisiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, i m from Tunisia, i've done a premium subscription and paid with ooredoo for a person...

  • Casual Listener
  • Plan Premium Country Tunisia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, i m ...
  • OscarDC
  • Moderator
  • 736 Views
  • 5 replies
  • 0 likes
  • 736 Views
  • 5 replies
  • 0 likes