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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14159 Views
  • 27 replies
  • 2 likes
  • 14159 Views
  • 27 replies
  • 2 likes

Superuser Contribution Paid twice for premium monthly membership,however plan not upgraded

  Plan Free/Premium Country India Device Xiaomi 11t pro Operating System Android My Question or Issue I paid to Spotify twice with payment of Rs 129 + Rs129 few minutes back for my account for premium monthly membership plan.However membership is sti...

  • Casual Listener
  •     Plan Free/Premium Country India Device Xiaomi 11t pro Operating System Android   My Question or Issue  I paid to Spotify twice with payment of Rs 129 +...
  • Joan
  • Moderator
  • 427 Views
  • 6 replies
  • 1 likes
  • 427 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Forgot to cancel my premium subscription, need a refund

I forgot to cancel my premium subscription before it billed me for the next month. It just charged me today for the next month, is there a way to get a refund for this bill and cancel my subscription? I'm poor and a spotify premium subscription is no...

  • Newbie
  • I forgot to cancel my premium subscription before it billed me for the next month. It just charged me today for the next month, is there a way to get a refund for this bill and cancel my subscription...
  • Novy
  • Moderator
  • 14058 Views
  • 3 replies
  • 0 likes
  • 14058 Views
  • 3 replies
  • 0 likes

Paid but is not working

I completed the 7 days challenge spotify had. I claimed reward but even after i paid, it did not start. I paid 3 times, it is still now working. I checked my account detail. it was using the right account. After i paid, i got "Error" in spotify app. ...

  • Visitor
  • I completed the 7 days challenge spotify had. I claimed reward but even after i paid, it did not start. I paid 3 times, it is still now working. I checked my account detail. it was using the right ac...
  • Jose_M
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo in Quebec

PlanFree/PremiumCountryCanada (Québec) My Question or IssueI am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Québec, so I believe the issue is that we cannot get an offer with a free month in it,...

  • Casual Listener
  •   Plan Free/Premium Country Canada (Québec)     My Question or Issue I am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Qu...
  • somarcou
  • Visitor
  • 11479 Views
  • 17 replies
  • 1 likes
  • Duo
    Premium
    Quebec
  • 11479 Views
  • 17 replies
  • 1 likes

Spotify Subscription

Plan: freeCountry: Canada My Question or IssueHello, I’m trying to subscribe to Spotify premium individual and the website won’t let me. I thought it might be because I’m signing into the same account on my iPad, so I tried signing up to Spotify duo,...

  • Visitor
  •   Plan: free Country: Canada   My Question or Issue Hello,    I’m trying to subscribe to Spotify premium individual and the website won’t let me. I thought it might be beca...
  • Jose_M
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Money deducted from bank but premium access wasn't given

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Can 2 users on Duo share the same stream?

PlanDuoCountry UK DeviceMac desktop, iPads & IPhones, Sonos systemOperating SystemIOS 11.7 My Question or IssueThe title says it all really; can my partner and I listen to playlists or services that I previously created? Or must they create their own...

  • Regular
  • Plan Duo Country UK   Device Mac desktop, iPads & IPhones, Sonos system Operating System IOS 11.7   My Question or Issue The title says it all really; can my partner and I lis...
  • Maxim
  • Spotify Star
  • 1159 Views
  • 7 replies
  • 0 likes
  • 1159 Views
  • 7 replies
  • 0 likes

Not eligible for 4 months subscription

Spotify emailed me saying there's a promo of 4 months for the price of one but when I subscribed to premium it says that I'm not eligible and that my subscription is just for a month.

  • Visitor
  • Spotify emailed me saying there's a promo of 4 months for the price of one but when I subscribed to premium it says that I'm not eligible and that my subscription is just for a month.
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Gift Card in ARGENTINA

Hi, I cannot find any way to get a gift card to give as a present in Argentina.is there any official retailer here?can I become one (generating and selling PIN codes) Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, A...

  • Visitor
  • Hi,  I cannot find any way to get a gift card to give as a present in Argentina. is there any official retailer here? can I become one (generating and selling PIN codes)   Device (iPh...
  • Billy-J
  • Spotify Star
  • 3473 Views
  • 1 replies
  • 0 likes
  • 3473 Views
  • 1 replies
  • 0 likes

I am having issues using Spotify gift cards

It gives me an error message when putting in my gift card code and will not apply it to my account

  • Visitor
  • It gives me an error message when putting in my gift card code and will not apply it to my account
  • Billy-J
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why i c'ant have spotify prenium. (I never had prenium before)

This month I saw that spotify had a 3 month free spotify prenium offer, so I wanted to get spotify prenium. But every time I click on 'get 3 months of spotify prenium free', it says 'Sorry, you are not eligible for that plan, Here are some other ways...

  • Visitor
  • This month I saw that spotify had a 3 month free spotify prenium offer, so I wanted to get spotify prenium. But every time I click on 'get 3 months of spotify prenium free', it says 'Sorry, you are n...
  • Eni
  • Moderator
  • 395 Views
  • 7 replies
  • 0 likes
  • 395 Views
  • 7 replies
  • 0 likes

Payment done rupees 25 but not got activated for one week plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 142 Views
  • 1 replies
  • 1 likes
  • 142 Views
  • 1 replies
  • 1 likes

Random charge

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had a £3.99 charge from spotify come off my bank account which is an account I don't u...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Jose_M
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice by Spotify and Google Play

I subscribed to DUO and as the free trial ended I was charged twice. By Spotify and by Google Play. Same date, same amount. They are not in pending

  • Casual Listener
  • I subscribed to DUO and as the free trial ended I was charged twice. By Spotify and by Google Play. Same date, same amount. They are not in pending  
  • Jose_M
  • Spotify Star
  • 933 Views
  • 6 replies
  • 0 likes
  • 933 Views
  • 6 replies
  • 0 likes

Can you cancel a three month premium subscription after one month and later continue?

My Question or IssueSo can you use the three months premium for the Samsung account for one month and then cancel the subscription and then later continue it and use the two months that are left?Because I don´t need offline music for another 3 months...

  • Casual Listener
  • My Question or Issue So can you use the three months premium for the Samsung account for one month and then cancel the subscription and then later continue it and use the two months that are left? ...
  • kaworu_bloodpaw
  • Roadie
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

CREDIT CARD HAS MONEY ON IT, BUT SPOTIFY KEEPS DECLINING

I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD. THE NEW CARD WON'T GO THROUGH. IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCLUDING CANVA AND OTHERS, BUT SPOTIFY DOESN'T ACCEPT THIS CARD. YES, I DID CHECK ...

  • Casual Listener
  • I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD.  THE NEW CARD WON'T GO THROUGH.     IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCL...
  • kaworu_bloodpaw
  • Roadie
  • 1792 Views
  • 2 replies
  • 0 likes
  • 1792 Views
  • 2 replies
  • 0 likes

changed country and now I cant pay the premium

I already switch country in my profile and waited for my last subscription to end to add my new card of the country im in when i try to pay for premium im m still getting the offer of the last country i was in and when i try to pay with the card of t...

  • Visitor
  • I already switch country in my profile and waited for my last subscription to end to add my new card of the country im in when i try to pay for premium im m still getting the offer of the last countr...
  • kaworu_bloodpaw
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not reflected on account even the payment is done

I have done the payment for the premium for Spotify, but it is not being reflected on my Spotify account and the money is already being deducted. This happened last year as well but I overlooked assuming a glitch, but same thing happing again is not ...

  • Visitor
  • I have done the payment for the premium for Spotify, but it is not being reflected on my Spotify account and the money is already being deducted. This happened last year as well but I overlooked assu...
  • Joan
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to I change payment method?

My Spotify is UK. I had a UK card. Now I dont have that card. Online it says to update the new payment method with new card (NZ), yet you can not update it without updating the country, but I cant update the country without updating the payment metho...

  • Visitor
  • My Spotify is UK. I had a UK card. Now I dont have that card. Online it says to update the new payment method with new card (NZ), yet you can not update it without updating the country, but I cant up...
  • MihailY
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes