Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67689 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132811 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68627 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251669 Views
155 replies
13 likes
TENHO PLANO ESTUDANTIL HA UM TEMPO, E MES PASSADO ME COBRARAM O VALOR DO PLANO COMUM, FUI VERIRICAR E ''EXPIRARAM'' MINHA CONTA ESTUDANTIL SEM ME AVISAR E TIVE QUE PAGAR O PLANO NO VALOR MAIOR E REENVIAR TODA A DOCUMENTAÇÃO PRA COMPROVAR
TENHO PLANO ESTUDANTIL HA UM TEMPO, E MES PASSADO ME COBRARAM O VALOR DO PLANO COMUM, FUI VERIRICAR E ''EXPIRARAM'' MINHA CONTA ESTUDANTIL SEM ME AVISAR E TIVE QUE PAGAR O PLANO NO VALOR MAIOR E REEN...
Moderator
217 Views
1 replies
0 likes
I just signed up for the 3 months of Premium on my account. On the computer (Mac (Monterey) using Firefox) it says I'm Premium. On my phone (iPhone 11 Pro), however, it says my subscription is Free and I still get ads. I have logged out of the app on...
I just signed up for the 3 months of Premium on my account. On the computer (Mac (Monterey) using Firefox) it says I'm Premium. On my phone (iPhone 11 Pro), however, it says my subscription is Free a...
Spotify Star
707 Views
1 replies
0 likes
I paid for Spotify premium however my account has not been updated. I have had premium before however had to cancel my subscription due to lack of funds. PlanFree/Premium? CountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Oper...
I paid for Spotify premium however my account has not been updated. I have had premium before however had to cancel my subscription due to lack of funds. Plan Free/Premium? Country Au...
Spotify Star
297 Views
1 replies
0 likes
My Question or Issue So, recently we noticed that there where some charges on my father's credit card extract and we checked all the family accounts and all of them are linked to my personal account with a family plan, we don't know who is using my f...
My Question or Issue So, recently we noticed that there where some charges on my father's credit card extract and we checked all the family accounts and all of them are linked to my personal...
Spotify Star
271 Views
1 replies
0 likes
PlanFree/PremiumCountryPhilippinesDeviceAndroid, Samsung Tablet S6 Lite Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhat should I do when my phone number always error when I'm availing Spotify premium? I was trying sin...
Plan Free/Premium Country Philippines Device Android, Samsung Tablet S6 Lite Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue What should I do...
Moderator
1275 Views
3 replies
0 likes
PlanDuo Mix(Premium)CountryGermany DeviceiPhone7Operating SystemiOS 10 Hi, I just created a Duo Mix spotify, but don’t want to share my own music with the other account on the Duo Mix Playlist. How can I opt out of this feature?
Plan Duo Mix(Premium) Country Germany Device iPhone7 Operating System iOS 10 Hi, I just created a Duo Mix spotify, but don’t want to share my own music with the other ...
Newbie
11699 Views
4 replies
0 likes
When I tried to scrape off the protection from the back of the giftcard, parts of the PIN fell of, and now I can't read it and I can't redeem the card without it. What can I do??
When I tried to scrape off the protection from the back of the giftcard, parts of the PIN fell of, and now I can't read it and I can't redeem the card without it. What can I do??
Community Legend
409 Views
1 replies
0 likes
Planpremium for 6 family membersCountryusaDevice (iPhone Operating System(iOS 10, My Question or IssueI am listed as the plan manager. We have 3 spots available for additional members to join. When I send my husband the link to join it tells him he i...
Plan premium for 6 family members Country usa Device (iPhone Operating System (iOS 10, My Question or Issue I am listed as the plan manager. We have 3 spots a...
Spotify Star
324 Views
1 replies
0 likes
I'm having the exact same problem. Here's a screenshot. There's no "Update" option next to the plan. I've gone through every option under my account but it doesn't even show me my existing payment method nor does it give me a place to change it.
I'm having the exact same problem. Here's a screenshot. There's no "Update" option next to the plan. I've gone through every option under my account but it doesn't even show me my e...
Spotify Star
437 Views
1 replies
0 likes
PlanPremiumCountryTurkeyMy Question or IssueWell, I’m purely like this .. I thought, well, now I’ll extend my premium, but then they give me errors .. I’ve already tried two banks .. I changed cards, well, it just doesn’t work ..
Plan Premium Country Turkey My Question or Issue Well, I’m purely like this .. I thought, well, now I’ll extend my premium, but then they give me errors .. I’ve already tried two banks .. I chan...
Moderator
562 Views
3 replies
1 likes
Hola, pague por un plan individual. Me descontaron de la cuenta PERO NO TENGO EL PREMIUM. Quiero mi dinero de nuevo o que minimamente me den el servicio que contrate.
Hola, pague por un plan individual. Me descontaron de la cuenta PERO NO TENGO EL PREMIUM. Quiero mi dinero de nuevo o que minimamente me den el servicio que contrate.
Moderator
429 Views
1 replies
0 likes
I am trying to login to Hulu since I got the Spotify Student plan with comes with Hulu, but I am not able to log in.
I am trying to login to Hulu since I got the Spotify Student plan with comes with Hulu, but I am not able to log in.
Moderator
531 Views
1 replies
0 likes
Aylık Premium üyelikten, yıllık premium paketine geçiş yapıp ödemesini yapmış olmama rağmen hesabıma düşmedi, hala aylık üyelik olarak gözükmektedir. Konu ile ilgili yardımcı olabilir misiniz? Teşekkür ederim Gizem ÖzdirekKullanıcı adı: 21mxheaua72qq...
Aylık Premium üyelikten, yıllık premium paketine geçiş yapıp ödemesini yapmış olmama rağmen hesabıma düşmedi, hala aylık üyelik olarak gözükmektedir. Konu ile ilgili yardımcı olabilir misiniz? Teşekk...
Spotify Star
4154 Views
1 replies
0 likes
PlanPremium for StudentsCountryUSADeviceMacBook Air (M2, 2022)Operating SystemmacOS Monterey My Question or IssueMy Premium individual student account shows that I have Spotify with free Hulu. My account page shows both Spotify and Hulu as active. Bu...
Plan Premium for Students Country USA Device MacBook Air (M2, 2022) Operating System macOS Monterey My Question or Issue My Premium individual student account shows that I have Spoti...
Moderator
437 Views
1 replies
0 likes
I can't sign in on Sonantic register page with my Spotify registered e-mail and pass
I can't sign in on Sonantic register page with my Spotify registered e-mail and pass
Spotify Legend
4998 Views
3 replies
3 likes
I need assistance with premium account- I used to have it and recently I applied a gift card to pay for it again, but it still gives me ads and won’t let me skip songs. Any suggestions would be appreciated! thank you
I need assistance with premium account- I used to have it and recently I applied a gift card to pay for it again, but it still gives me ads and won’t let me skip songs. Any suggestions would be appre...
Community Legend
394 Views
1 replies
1 likes
No me está dando los tres meses solo uno
No me está dando los tres meses solo uno
Moderator
370 Views
1 replies
0 likes
I bougt premium abonnement but on the wrong account but i dont know wich account it is on so i cannot cancel it
I bougt premium abonnement but on the wrong account but i dont know wich account it is on so i cannot cancel it
Moderator
217 Views
1 replies
0 likes
J'ai déjà déabonné pios réabonner les abonneés mais le problème reste le même...pub
J'ai déjà déabonné pios réabonner les abonneés mais le problème reste le même...pub
Moderator
231 Views
1 replies
0 likes
Avia assinado o Premium individual e agora aparece que eu n tenho o Premium individual mas n cancelei ele
Avia assinado o Premium individual e agora aparece que eu n tenho o Premium individual mas n cancelei ele
Moderator
241 Views
1 replies
0 likes
