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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

71545 Views

31 replies

2 likes

Account
  • 71545 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

156470 Views

69 replies

10 likes

Premium for Family
  • 156470 Views
  • 69 replies
  • 10 likes

Superuser Contribution Payment went through but no premium

My Question or IssueMy payment went through but I have no premium access. Can someone help me, thanks :).

Visitor

My Question or Issue My payment went through but I have no premium access. Can someone help me, thanks :).

Joan

Moderator

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Solved!! Will my father keep his playlists if we start a Premium Duo plan together?

My father has been using Spotify for free for years now. I already use my own Spotify Premium Individual account and I would like to switch to a Duo plan with him as we live together. Will my father keep his playlists, saved music, follows if I start...

Casual Listener

My father has been using Spotify for free for years now. I already use my own Spotify Premium Individual account and I would like to switch to a Duo plan with him as we live together. Will my father ...

wikibiswiki

Casual Listener

2092 Views

2 replies

0 likes

  • 2092 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Contínuas falhas no método de pagamento

PlanFree/PremiumCountryBrazilDevice(Samsung Galaxy S7/Dell Inspiron 11)Operating System(Android Oreo/Windows 10) My Question or IssueBom, estou há quatro dias tentando voltar a ser assinante Premium após ter tido minha assinatura cancelada em razão d...

Casual Listener

Plan Free/Premium Country Brazil Device (Samsung Galaxy S7/Dell Inspiron 11) Operating System (Android Oreo/Windows 10)   My Question or Issue Bom, estou há quatro dias tentando v...

natsousasilva

Visitor

36315 Views

51 replies

12 likes

payment issue
  • 36315 Views
  • 51 replies
  • 12 likes

Superuser Contribution Paid for premium on wrong account

PlanFree to PremiumCountryUK How can I transfer this to the account I use? many thanks My Question or Issue

Casual Listener

Plan Free to Premium Country UK   How can I transfer this to the account I use?     many thanks    My Question or Issue  

MihailY

Moderator

360 Views

2 replies

0 likes

  • 360 Views
  • 2 replies
  • 0 likes

Superuser Contribution POR QUE O SPOTIFY BLOQUEOU 110 EUR NA MINHA CONTA ?

PRECISO QUE O SPOTIFY FAÇA O DESBLOQUEIO DO VALOR DE 110,11 EUR DO DÉBITO DIREITO DA MINHA CONTA . CONTRATEI UM PLANO DUO DE 8,99 EUR . QUE PALHAÇADA É ESSA ? APENAS UM DIA DE. CONTRATO E JA VAMOS PRO TRIBUNAL?

Visitor

PRECISO QUE O SPOTIFY FAÇA O DESBLOQUEIO DO VALOR DE 110,11 EUR DO DÉBITO DIREITO DA MINHA CONTA . CONTRATEI UM PLANO DUO DE 8,99 EUR . QUE PALHAÇADA É ESSA ? APENAS UM DIA DE. CONTRATO E JA VAMOS PR...

MihailY

Moderator

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Changing from Premium family to Premium Duo not possible

PlanPremiumCountryThe NetherlandsDevicelaptop, phonesOperating SystemWindows 11, Android 13 My Question or IssueWe currently have a Premium Family plan, however we do not use more than 2 accounts and live at the same address, so I want to switch our ...

Casual Listener

  Plan Premium Country The Netherlands Device laptop, phones Operating System Windows 11, Android 13   My Question or Issue We currently have a Premium Family plan, however we do...

nljvm

Casual Listener

533 Views

2 replies

0 likes

  • 533 Views
  • 2 replies
  • 0 likes

The other user is not able to enroll on the premium duo plan

My partner is currently on the spotify premium plan, while i got myself an premium Duo subscription, and share the invite link to my partner. After her entering the adress details, the enrolment page, says "There was a problem". Not able to make any ...

Visitor

My partner is currently on the spotify premium plan, while i got myself an premium Duo subscription, and share the invite link to my partner. After her entering the adress details, the enrolment page...

Maxim

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Apple billing service

I usually pay through apples billing service, however Spotify is stopping this as a way of payment for me from the 19th of July so I need to start a new subscription, will my account be the same with all the same songs etc?

Visitor

I usually pay through apples billing service, however Spotify is stopping this as a way of payment for me from the 19th of July so I need to start a new subscription, will my account be the same with...

Maxim

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Apareció que gané el link de regalar 2 meses de premium pero desapareció

Cuando ingresé a Spotify me decía que gané un link para poder compartir spotify premium, hice click pero me movió a chrome y tenía ingresada otra cuenta de spotify entonces me dió error, me desloguie de esa cuenta para poder ingresar a la ganadora pe...

Visitor

Cuando ingresé a Spotify me decía que gané un link para poder compartir spotify premium, hice click pero me movió a chrome y tenía ingresada otra cuenta de spotify entonces me dió error, me desloguie...

potsuru

Visitor

26110 Views

5 replies

2 likes

  • 26110 Views
  • 5 replies
  • 2 likes

Superuser Contribution Duo Activation

I just added a Primum Duo plan for me and my wife and when I send the activation link via Messager, email or Text the Duo plan still show I have "1 Account Available" also "1/2 Premium accounts being used" When she clicks on the link (BTW she is in G...

Casual Listener

I just added a Primum Duo plan for me and my wife and when I send the activation link via Messager, email or Text the Duo plan still show I have "1  Account Available" also "1/2 Premium accounts...

OscarDC

Moderator

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Can’t login using username and don’t have any email linked

My username is . I don’t have any email address linked to this account and it is on Premium plan. I wish to cancel it but cannot login. Please help!!!

Visitor

My username is <snip - Moderator Edit>. I don’t have any email address linked to this account and it is on Premium plan. I wish to cancel it but cannot login. Please help!!!

Maxim

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Can I pay for Premium Duo with a Dutch creditcard while living in Belgium?

I'm from the Netherlands, but live in Belgium. I only have a Dutch creditcard. I want to subscribe for a Premium Duo account with my address in Belgium, but if I select 'Belgium' as country, I cannot pay with my Dutch creditcard. I'm afraid that if I...

Visitor

I'm from the Netherlands, but live in Belgium. I only have a Dutch creditcard. I want to subscribe for a Premium Duo account with my address in Belgium, but if I select 'Belgium' as country, I cannot...

Maxim

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Help with Spotify premium duo

My partner created a new account because we thought that his spotify account is still in Canada. We were both for a year in canada. We are now back in Germany. My account says in the settings that I'm in Germany, his as well. I put the same address f...

Visitor

My partner created a new account because we thought that his spotify account is still in Canada. We were both for a year in canada. We are now back in Germany. My account says in the settings that I'...

Maxim

Spotify Star

654 Views

3 replies

0 likes

  • 654 Views
  • 3 replies
  • 0 likes

Superuser Contribution I had a student account but i am charged for premium plan

I have student account but I m charged for premium PlanStudenttCountrySamsung s22Android My Question or IssueWhy am I charged for premium plan

Newbie

I have student account but I m charged for premium  Plan Studentt Country Samsung s22 Android    My Question or Issue Why am I charged for premium plan 

Joan

Moderator

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium not working

I redeemed a three month free trial Spotify premium code from Microsoft rewards and it is not working after only about one month

Visitor

I redeemed a three month free trial Spotify premium code from Microsoft rewards and it is not working after only about one month

MihailY

Moderator

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel subscription podcast

i made a subscription for a podcast show called through anchor, but how do I cancel the subscription??

Visitor

i made a subscription for a podcast show called through anchor, but how do I cancel the subscription??

petalyn

Casual Listener

3561 Views

4 replies

0 likes

  • 3561 Views
  • 4 replies
  • 0 likes

How do I request a refund for not accepted payments?

HelloOn 05/24/2023 I tried to pay for the family plan using my credit card twice and both times there was an error in the payment, for some reason Spotify did not accept my card but the amount of the two payments was deducted from my card. How do I r...

Visitor

Hello On 05/24/2023 I tried to pay for the family plan using my credit card twice and both times there was an error in the payment, for some reason Spotify did not accept my card but the amount of...

Maxim

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes