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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1392 Views
  • 19 replies
  • 1 likes
  • 1392 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47325 Views
  • 20 replies
  • 3 likes
  • 47325 Views
  • 20 replies
  • 3 likes

Superuser Contribution force to subsribe to duo premium ?

Hello,i recently changed my visa card, so this yesterday i had a message on spotify app, i clicked on and I enter visa information. spotify auto change my subscription from premium to duo premium, why? if i need to change my subscription i can do it ...

  • Newbie
  • Hello, i recently changed my visa card, so this yesterday i had a message on spotify app, i clicked on and I enter visa information.  spotify auto change my subscription from premium to duo pr...
  • Jeremy
  • Spotify
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is Spotify Premium NOT available in the Dutch Caribbean?

Good morning,I have the free version of Spotify on my desktop and on my android device. Everything connected and works great. Love the service!! Ok... I want to upgrade. I live on Curacao, approximately 40 miles north of Venezuela, between Bonaire & ...

  • Newbie
  • Good morning, I have the free version of Spotify on my desktop and on my android device.  Everything connected and works great.  Love the service!!   Ok... I want to upgrade.  ...
  • MattSuda
  • Spotify Star
  • 713 Views
  • 2 replies
  • 0 likes
  • 713 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify in Armenia (cis)

CountryArmenia My Question or IssueSpotify now open in Russia and cis Armenia = cis but I cant use spotify, how can i solve this problem?

  • Regular
  • Country Armenia   My Question or Issue Spotify now open in Russia and cis  Armenia = cis  but I cant use spotify, how can i solve this problem?
  • MattSuda
  • Spotify Star
  • 4150 Views
  • 7 replies
  • 1 likes
  • 4150 Views
  • 7 replies
  • 1 likes

Solved!! Enable Spotify for Armenia

Country: Armenia Device(iPhone 11 Pro Max)Operating System(iOS 13.) My Question or Issue Hi dear Spotify team.I really hope this message will be shared in your slack channels, and product, marketing and monetization teams will take this into account....

  • Visitor
  • Country: Armenia   Device (iPhone 11 Pro Max) Operating System (iOS 13.)   My Question or Issue   Hi dear Spotify team. I really hope this message will be shared in your slac...
  • MattSuda
  • Spotify Star
  • 838 Views
  • 2 replies
  • 1 likes
  • 838 Views
  • 2 replies
  • 1 likes

Superuser Contribution Payed for giftcard, doesn't work

Hi, so I recently purchased a 10€ giftcard with a code and I wanted to enter it but it just said that something went wrong and I either should try it later (which I did) or I should look up to the standard support. I tried to follow the solutions fro...

  • Regular
  • Hi,  so I recently purchased a 10€ giftcard with a code and I wanted to enter it but it just said that something went wrong and I either should try it later (which I did) or I should look up to...
  • Eni
  • Moderator
  • 2376 Views
  • 22 replies
  • 0 likes
  • 2376 Views
  • 22 replies
  • 0 likes

Superuser Contribution What are the requirements to grant the Spotify support for Sri Lanka?

PlanFree/PremiumSri Lanka Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe desperately need the subscription of Spotify account in Sri Lanka and we are ready to pa...

  • Visitor
  • Plan Free/Premium Sri Lanka   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We de...
  • MattSuda
  • Spotify Star
  • 546 Views
  • 4 replies
  • 1 likes
  • Sri Lanka Support
  • 546 Views
  • 4 replies
  • 1 likes

[Country] Sri Lanka

Hi There! With the recent release in India, it would be great if the Subscription would be made available to Sri Lanka too. We do have Apple Music here that is approx 3USD/Month. But we prefer Spotify, and many people here are using the 10$/Month Int...

  • Newbie
  •   Hi There!    With the recent release in India, it would be great if the Subscription would be made available to Sri Lanka too. We do have Apple Music here that is approx 3USD/Mont...
  • MattSuda
  • Spotify Star
  • 760 Views
  • 2 replies
  • 2 likes
  • 760 Views
  • 2 replies
  • 2 likes

Solved!! Are offline songs still playable if I move to a country without spotify?

If I subscribed to premium in the country I'm currently in, Malaysia and then move to Pakistan, which doesn't currently 'have' spotify. Will I still be able to listen to offline songs downloaded via Spotify?EDIT: nevermind, I found some similar quest...

  • Casual Listener
  • If I subscribed to premium in the country I'm currently in, Malaysia and then move to Pakistan, which doesn't currently 'have' spotify. Will I still be able to listen to offline songs downloaded via ...
  • MattSuda
  • Spotify Star
  • 845 Views
  • 3 replies
  • 0 likes
  • 845 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium subscription in Nigeria

PlanPremiumCountryNigeriaDeviceAndroid PhoneOperating SystemAndroid My Question or IssueHi,Although I am from India but I live and work in Nigeria. This year I started a Free plan from India . I came back to Nigeria and subscribed for a Premium plan....

  • Casual Listener
  •     Plan Premium Country Nigeria Device Android Phone Operating System Android   My Question or Issue Hi, Although I am from India but I live and work in Nigeria. This yea...
  • MattSuda
  • Spotify Star
  • 699 Views
  • 4 replies
  • 1 likes
  • Subscription
  • 699 Views
  • 4 replies
  • 1 likes

Superuser Contribution "Thank you for using Spotify" annoying ad on Premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm getting a "Thank you for using Spotify..." ad every 20 minutes or so on our accounts. Thi...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm get...
  • Elena
  • Moderator
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Subscription] Unable to redeem Flipkart India-Partner offer

PlanWas On Free when trying to activate 6Month Premium trial OfferCountryIndiaDeviceWindows HP PCSamsung Galaxy S20+ Operating SystemAndroid 11Windows 10 My Question or IssueHi Team,I was trying to activate Spotify 6Months premium offer from Flipkart...

  • Newbie
  • Plan Was On Free when trying to activate 6Month Premium trial Offer Country India Device Windows HP PC Samsung Galaxy S20+   Operating System Android 11 Windows 10   My Question...
  • CarlosE
  • Moderator
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium account gives me ads

2 weeks ago I am getting ads on my premium account PlanPremiumCountryBelgiumDeviceSamsung Galaxy S10+Operating SystemLatest Android version My Question or Issue2 weeks ago I began getting ads on my premium account.I already logged off and on again.I ...

  • Casual Listener
  • 2 weeks ago I am getting ads on my premium account   Plan Premium Country Belgium Device Samsung Galaxy S10+ Operating System Latest Android version   My Question or Issue 2 wee...
  • Novy
  • Moderator
  • 60431 Views
  • 20 replies
  • 7 likes
  • 60431 Views
  • 20 replies
  • 7 likes

can't subscribe

I've had spotify before but I've made a new account now with this account I want to subscribe to Premium but it won't let me. Since I've had Premium for a few month on my old account my card number has alredy been used, and I can't have the free tria...

  • Newbie
  • I've had spotify before but I've made a new account  now with this account I want to subscribe to Premium but it won't let me. Since I've had Premium for a few month on my old account my card nu...
  • Maxim
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Ask for join "Spotify hi-fi" lossless

Hi, I am trying out Spotify Premium on my multiple devices (Windows 10 and various iOSs devices) and the interface is AWESOME.IT's wonderful that I can route music between my devices with a touch making a seamless continuos experience. BUT, I am not ...

  • Casual Listener
  • Hi,   I am trying out Spotify Premium on my multiple devices (Windows 10 and various iOSs devices) and the interface is AWESOME. IT's wonderful that I can route music between my devices with ...
  • MattSuda
  • Spotify Star
  • 12817 Views
  • 2 replies
  • 21 likes
  • 12817 Views
  • 2 replies
  • 21 likes

Does price increase affect old members?

Country: Malaysia a family plan subscribed to Spotify at 14.90 a month last year. I see that the price is now 23.80 a month. I don't know when did the price increase. Do old members subscribed at that time it was 14.90 pay 14.90 or do they pay 23.80 ...

  • Casual Listener
  •     Country: Malaysia       a family plan subscribed to Spotify at 14.90 a month last year. I see that the price is now 23.80 a month. I don't know when did the price i...
  • Billy-J
  • Spotify Star
  • 807 Views
  • 5 replies
  • 0 likes
  • 807 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Student Bundle

Previously, I was notified that my HULU account email address was changed. I canceled premium and notified both HULU and Spotify for the issue. Unfortunately, HULU told me that nothing could be done since it comes with the Spotify bundle so I contact...

  • Casual Listener
  • Previously, I was notified that my HULU account email address was changed. I canceled premium and notified both HULU and Spotify for the issue. Unfortunately, HULU told me that nothing could be done ...
  • Alex
  • Spotify Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged me the full Premim although I have student discount

I have the student discount and I pay 3,99eur every month but this month I was charged 6,99eur and I still have the student discount. I had already renewed my discount for another year and decided to check if it had expired or had a problem and the f...

  • Newbie
  • I have the student discount and I pay 3,99eur every month but this month I was charged 6,99eur and I still have the student discount. I had already renewed my discount for another year and decided to...
  • Alex
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Solved!! From Family to Duo via Free play

We are currently using Premium Family, but would like to change to Duo. Our billing goes through our mobile provider. But they have stopped to sell new subscriptions and only keep up the old ones. So they can't change our subscription anymore. So we ...

  • Newbie
  •   We are currently using Premium Family, but would like to change to Duo. Our billing goes through our mobile provider. But they have stopped to sell new subscriptions and only keep up the old ...
  • AdamDam
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Different country

PlanFree/PremiumCountryspain/portugal Device iPhone XS Max Operating system iOS 14 My Question or IssueI live in Spain but I travel a lot to Portugal, now a days I’m in Portugal and I plan to renew my very old subscription, my question is with a fami...

  • Casual Listener
  • Plan Free/Premium Country spain/portugal   Device iPhone XS Max  Operating system iOS 14   My Question or Issue I live in Spain but I travel a lot to Portugal, now a days I’m ...
  • Billy-J
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes