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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67361 Views

18 replies

94 likes

  • 67361 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132628 Views

69 replies

10 likes

Premium for Family
  • 132628 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68134 Views

89 replies

4 likes

  • 68134 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

251073 Views

154 replies

13 likes

  • 251073 Views
  • 154 replies
  • 13 likes

Help with Gift Card

When I tried to scrape off the protection from the back of the giftcard, parts of the PIN fell of, and now I can't read it and I can't redeem the card without it. What can I do??

Newbie

When I tried to scrape off the protection from the back of the giftcard, parts of the PIN fell of, and now I can't read it and I can't redeem the card without it. What can I do??

AdamDamon

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

plan manger

Planpremium for 6 family membersCountryusaDevice (iPhone Operating System(iOS 10, My Question or IssueI am listed as the plan manager. We have 3 spots available for additional members to join. When I send my husband the link to join it tells him he i...

Visitor

Plan premium for 6 family members Country usa Device  (iPhone  Operating System (iOS 10,    My Question or Issue I am listed as the plan manager.  We have 3 spots a...

Maxim

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Re: Unable to update payment method

I'm having the exact same problem. Here's a screenshot. There's no "Update" option next to the plan. I've gone through every option under my account but it doesn't even show me my existing payment method nor does it give me a place to change it.

Newbie

I'm having the exact same problem.  Here's a screenshot.  There's no "Update" option next to the plan.  I've gone through every option under my account but it doesn't even show me my e...

Maxim

Spotify Star

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay for a subscription.

PlanPremiumCountryTurkeyMy Question or IssueWell, I’m purely like this .. I thought, well, now I’ll extend my premium, but then they give me errors .. I’ve already tried two banks .. I changed cards, well, it just doesn’t work ..

Casual Listener

Plan Premium Country Turkey My Question or Issue Well, I’m purely like this .. I thought, well, now I’ll extend my premium, but then they give me errors .. I’ve already tried two banks .. I chan...

MihailY

Moderator

561 Views

3 replies

1 likes

  • 561 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pague por el plan individual Y NO ME DIERON EL PREMIUM.

Hola, pague por un plan individual. Me descontaron de la cuenta PERO NO TENGO EL PREMIUM. Quiero mi dinero de nuevo o que minimamente me den el servicio que contrate.

Visitor

Hola, pague por un plan individual. Me descontaron de la cuenta PERO NO TENGO EL PREMIUM.  Quiero mi dinero de nuevo o que minimamente me den el servicio que contrate. 

Joan

Moderator

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login

I am trying to login to Hulu since I got the Spotify Student plan with comes with Hulu, but I am not able to log in.

Visitor

I am trying to login to Hulu since I got the Spotify Student plan with comes with Hulu, but I am not able to log in.  

OscarDC

Moderator

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Yıllık Premium Üyelik

Aylık Premium üyelikten, yıllık premium paketine geçiş yapıp ödemesini yapmış olmama rağmen hesabıma düşmedi, hala aylık üyelik olarak gözükmektedir. Konu ile ilgili yardımcı olabilir misiniz? Teşekkür ederim Gizem ÖzdirekKullanıcı adı: 21mxheaua72qq...

Visitor

Aylık Premium üyelikten, yıllık premium paketine geçiş yapıp ödemesini yapmış olmama rağmen hesabıma düşmedi, hala aylık üyelik olarak gözükmektedir. Konu ile ilgili yardımcı olabilir misiniz? Teşekk...

Luan

Spotify Star

4151 Views

1 replies

0 likes

  • 4151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium with Hulu not working

PlanPremium for StudentsCountryUSADeviceMacBook Air (M2, 2022)Operating SystemmacOS Monterey My Question or IssueMy Premium individual student account shows that I have Spotify with free Hulu. My account page shows both Spotify and Hulu as active. Bu...

Visitor

Plan Premium for Students Country USA Device MacBook Air (M2, 2022) Operating System macOS Monterey   My Question or Issue My Premium individual student account shows that I have Spoti...

Eni

Moderator

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to sign in Sonantic app?

I can't sign in on Sonantic register page with my Spotify registered e-mail and pass

Newbie

I can't sign in on Sonantic register page with my Spotify registered e-mail and pass

Alex

Spotify Legend

4996 Views

3 replies

3 likes

  • 4996 Views
  • 3 replies
  • 3 likes

I used to have premium membership and I used a gift card to pay for it again &m

I need assistance with premium account- I used to have it and recently I applied a gift card to pay for it again, but it still gives me ads and won’t let me skip songs. Any suggestions would be appreciated! thank you

Visitor

I need assistance with premium account- I used to have it and recently I applied a gift card to pay for it again, but it still gives me ads and won’t let me skip songs. Any suggestions would be appre...

Prague

Community Legend

391 Views

1 replies

1 likes

  • 391 Views
  • 1 replies
  • 1 likes

Superuser Contribution I bougt premium abonnement but on the wrong account but i dont know account

I bougt premium abonnement but on the wrong account but i dont know wich account it is on so i cannot cancel it

Visitor

I bougt premium abonnement but on the wrong account but i dont know wich account it is on so i cannot cancel it

MihailY

Moderator

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you have duo from different locations.

Can you have duo from different locations, I move around the country for months at a time and would be problematic with the change of address once a year. Not to mention me and my partner dont always share the same locations

Visitor

Can you have duo from different locations, I move around the country for months at a time and would be problematic with the change of address once a year. Not to mention me and my partner dont always...

silksf

Casual Listener

11501 Views

2 replies

0 likes

  • 11501 Views
  • 2 replies
  • 0 likes

Superuser Contribution paying twice in a month because of cancelled subscription

i payed my monthly subscription bill then i cancelled my spotify premium because i was going to change to spotify duo if i didnt cancel my plan i would have pay the next bill on the 22th but after cancelling spotify now wants me to pay an another bil...

Casual Listener

i payed my monthly subscription bill then i cancelled my spotify premium because i was going to change to spotify duo if i didnt cancel my plan i would have pay the next bill on the 22th but after ca...

MihailY

Moderator

629 Views

3 replies

0 likes

  • 629 Views
  • 3 replies
  • 0 likes