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I have spotify premium and it appears free.

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I have spotify premium and it appears free.

I already checked the general view and it also says premium, but when I open my app it says free.

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Marked as solution

Are you sure that you are logged in the right account ? As I said, you could be logged in the another account that you have, this happens very often.

 

  • Try logging in with any other email addresses or usernames you might have used to create an account.
  • Enter any email addresses you use into our password reset form. Don’t worry, doing this alone won’t reset your password. 

If there’s an account associated with the email address, a message will tell you that a password reset email has been sent to the address. (You must be logged out of any other accounts first.) 

  • Check your email inboxes, including any spam or junk folders, for any Spotify emails. If you have any, that means you have an account associated with that email. 
  • Maybe you created an account with Facebook? Try using the LOG IN WITH FACEBOOK button. If you are logged in, see if it seems to be a different account than the one you’ve been using.

 

If this wont solve your issue, I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

Support usually replies within 24-48 hours.

 

Have a nice day 🙂

 

View solution in original post

Marked as solution

UPDATE: c/o @chrisbrown1070 

 

This worked for me:  

 

"think I just fixed it. Bizarre? Go into spotify on line. Go into your account. Go to change your credit card details and put the same ones in. Close down on line spotify (not log out) and do the same with Mobile spotify. Then go back into both. Its now premium. This clearly show a bug in the system and that spotify support is useless. Worked for me, hope it works for you." 

View solution in original post

13 Replies

Hi @JissethRivas and welcome to the community !

 

That is not cool that you can't use any Premium features, but don't worry, there's usually a quick fix.

Try this troubleshooting:

 

  1. Log out and back into your account

    Occasionally this is necessary to force a sync of info between your device and our account system.
     
  2. Check status of your payment

    If it's shown as pending on your bank statement, it might not have gone through successfully. Check out our payment troubleshooting guide and try again. 

    A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
     
  3. Check that your Premium isn’t on another account

    If your payment isn’t pending, you might be logged in to another account you have. 

    Check out our guide to find any other accounts

 

Also check these:

  • If you have Premium for Family, make sure the owner hasn’t revoked your invitation.

  • If you subscribe with your broadband provider or other services, check with the company managing your subscription to see if it's been successfully activated with them.

 

Let me know how it works for you!

Have a nice day 🙂

Same problem here and the solution provided is not working. my account also says that my premium subscription will expire next month which is not supposed to be since i avail a 3 months premium.

It isnt working. The pay has been done and its approved, I already log out and in and it remains free... 

Having the exact same issue here. Everything looks fine. Even have receipts from my credit card. I'm basically paying to be a free member... Not very happy with all these ads.
Marked as solution

Are you sure that you are logged in the right account ? As I said, you could be logged in the another account that you have, this happens very often.

 

  • Try logging in with any other email addresses or usernames you might have used to create an account.
  • Enter any email addresses you use into our password reset form. Don’t worry, doing this alone won’t reset your password. 

If there’s an account associated with the email address, a message will tell you that a password reset email has been sent to the address. (You must be logged out of any other accounts first.) 

  • Check your email inboxes, including any spam or junk folders, for any Spotify emails. If you have any, that means you have an account associated with that email. 
  • Maybe you created an account with Facebook? Try using the LOG IN WITH FACEBOOK button. If you are logged in, see if it seems to be a different account than the one you’ve been using.

 

If this wont solve your issue, I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

Support usually replies within 24-48 hours.

 

Have a nice day 🙂

 

I have the same issue, I've logged out, restarted my phone, checked and I was billied correctly, and browser does have premium. Seems to be a problem with the mobile app. Please help us fix this, I don't have any use for Premium other than playing songs without conection.

Hi guys, I just went to the community page to post a topic about the same issue!
My app and spotify software on my desktop say that I have spotify free but my account says the opposite. Besides, Spotify took the money from me for the first month of Premium two days ago... There is somthing going on I guess ?

LADIES AND GENTLEMEN, WE HAVE A PROBLEM! 

Seems we're all experiencing the same issue here.  

Signed up for 3 months at $.99 per month.
-Only shows Premium on Web
-Don't have Premium on mobile app, nor software
-Already been chared for the $.99
-Have already tried all the troubleshooting that has been suggested above

@Spotify, let's work together to figure this one out please!

Hi I have the exact same problem, followed all the help instructions, logout and login and even reinstalled my app but still had the same issue. Had a chat with a spotify agent and this is what they said " It seems that we're currently having subscription issues. Don't worry, our tech folks are already looking into this and get back to you by email when we have an update." So yeah not much we can do till its fixed.

Awesome, thanks for the update. 
Now we just have to wait and hope that it doesn't take forever!

Marked as solution

UPDATE: c/o @chrisbrown1070 

 

This worked for me:  

 

"think I just fixed it. Bizarre? Go into spotify on line. Go into your account. Go to change your credit card details and put the same ones in. Close down on line spotify (not log out) and do the same with Mobile spotify. Then go back into both. Its now premium. This clearly show a bug in the system and that spotify support is useless. Worked for me, hope it works for you." 

I just verified that it works! Just update your payment method to the same card/payment and it fixes the issue.

What do you mean “put the same details in”?

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