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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5274 Views
  • 23 replies
  • 2 likes
  • 5274 Views
  • 23 replies
  • 2 likes

Superuser Contribution the payment shows an error

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 (Firefox) My Question or IssueI am in Russia and want to Upgrade my account for a first time. I have virtual Mastercard of a Russian financial entity and equivalent of 53 Euro on account in rubl...

  • Casual Listener
  • Plan Free Country Russia Device PC Operating System Windows 10 (Firefox)   My Question or Issue I am in Russia and want to Upgrade my account for a first time. I have virtual Mastercar...
  • Petya
  • Community Legend
  • 473 Views
  • 5 replies
  • 0 likes
  • 473 Views
  • 5 replies
  • 0 likes

Have no access to an old e mailadress that is connected to premium account

I have an premium account connected to an old busniess e mail adress, I dont have access to this e mailadress anymore (it doesnt exist) ant I have an premium account connected to this e mailadress, I would like to close this premium account and use p...

  • Newbie
  • I have an premium account connected to an old busniess e mail adress, I dont have access to this e mailadress anymore (it doesnt exist) ant I have an premium account connected to this e mailadress, I...
  • Emilia_8
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription cancelled but still being charged

I cancelled my premium account 3 months ago, but I still getting charged in my credit card, every month since 3 months ago. In the account panel it appears that I am a free user and I get ads when playing music. So its safe to say that my premium has...

  • Visitor
  • I cancelled my premium account 3 months ago, but I still getting charged in my credit card, every month since 3 months ago. In the account panel it appears that I am a free user and I get ads when pl...
  • Xenia
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Premium duo going to college.

PlanPremium DuoCountryOne American Phone, One Swedish phone.Living in the US. Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Question is that if me and my girlfriend who lives together will be eligible for Premi...

  • Casual Listener
  • Plan Premium Duo Country One American Phone, One Swedish phone. Living in the US.   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • Wennberg
  • Casual Listener
  • 1244 Views
  • 2 replies
  • 0 likes
  • 1244 Views
  • 2 replies
  • 0 likes

Subscription cancelling

My Question or IssueMy daughter signed up for a free trial last year using my wife's card details, she used the service for a couple of weeks and stopped using it pre end of free trial. My daughter cannot remember her login details so she cannot canc...

  • Visitor
  •     My Question or Issue My daughter signed up for a free trial last year using my wife's card details, she used the service for a couple of weeks and stopped using it pre end of free tr...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Change premium plan

Hi everybody,I want to leave my premium family account (Linked with my fb account) to open a new one.I’d like to know if all my playlists are going to be saved when i’ll leave the family account and if I’m going to find them when I’ll open the new pl...

  • Visitor
  • Hi everybody, I want to leave my premium family account (Linked with my fb account)  to open a new one. I’d like to know if all my playlists are going to be saved when i’ll leave the family ac...
  • Billy-J
  • Spotify Star
  • 350 Views
  • 1 replies
  • 1 likes
  • 350 Views
  • 1 replies
  • 1 likes

Superuser Contribution Globe prepaid load was deducted from me but until now cant use premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI try to subscribed yesterday the 2 months for php 149 (pay by mobile). I contacted globe ser...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I try t...
  • Xenia
  • Moderator
  • 667 Views
  • 5 replies
  • 0 likes
  • 667 Views
  • 5 replies
  • 0 likes

Cannot switch/subscribe to Spotify Premium Family

PlanPremiumCountryMalaysiaDeviceMacbook Pro 2019Operating SystemmacOS Catalina Version 10.15.2 My Question or Issue I was initially subscribed to Spotify Premium Plan. I want to change to Spotify Premium Family plan but was unable to do so as I'm get...

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  • Visitor
  • Plan Premium Country Malaysia Device Macbook Pro 2019 Operating System macOS Catalina Version 10.15.2   My Question or Issue   I was initially subscribed to Spotify Premium Plan....
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

How long is "a few days" after subscription payment fails?

I had to request a replacement debit card since I thought I lost my wallet. I found my wallet with everything in it the next day but the request had already been processed so I couldn't cancel it. The new card should be here within the next 3 or so d...

  • Newbie
  • I had to request a replacement debit card since I thought I lost my wallet. I found my wallet with everything in it the next day but the request had already been processed so I couldn't cancel it. Th...
  • Billy-J
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Can’t see when my subscription date started or ends

Plan: PremiumCountry: UKDevice: iPhone 11Operating System: iOS 13.6My Question or Issue: Can’t see when my subscription date started or ends. I’m on account overview page & it shows premium but that’s about it.

  • Casual Listener
  • Plan: Premium Country: UK Device: iPhone 11 Operating System: iOS 13.6 My Question or Issue: Can’t see when my subscription date started or ends. I’m on account overview page & it s...
  • Billy-J
  • Spotify Star
  • 562 Views
  • 3 replies
  • 0 likes
  • 562 Views
  • 3 replies
  • 0 likes

Superuser Contribution ОШИБКА ПРИ ОПЛАТЕ PREMIUM

При оплате подписки выявляется ошибка, пробовал платить разными картами и создавал новые аккаунты , всё бесполезно Когда переходишь по ссылке (службы поддержки) там ничего нет , что делать? Как оформить PREMIUM?

Sergey_Klekov_0-1595862998811.png
  • Visitor
  • При оплате подписки выявляется ошибка, пробовал платить разными картами и создавал новые аккаунты , всё бесполезно  Когда переходишь по ссылке (службы поддержки) там ничего нет , что делать...
  • user-removed
  • Not applicable
  • 2406 Views
  • 3 replies
  • 1 likes
  • 2406 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium plan is associated with our partner Sky

PlanPremiumMy Issue I have cancelled my free 3 months Premium Deal with Sky (as I am now at the end of the 3 month period). However, my Spotify account still says "Your plan is associated with our partner Sky, please refer to Sky for questions regard...

  • Casual Listener
  • Plan Premium My Issue   I have cancelled my free 3 months Premium Deal with Sky (as I am now at the end of the 3 month period).  However, my Spotify account still says  "Your plan ...
  • Xenia
  • Moderator
  • 1500 Views
  • 5 replies
  • 0 likes
  • 1500 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hulu login with Student account

Student planUnited StatesOperating System Mac book pro mid 2017 Hello,I have a student plan and I am having trouble logging into my hulu account. I believe it has something to do with my account being made through apple.

  • Visitor
  •   Student plan United States Operating System   Mac book pro mid 2017   Hello, I have a student plan and I am having trouble logging into my hulu account. I believe it has some...
  • Mihail
  • Spotify Legend
  • 981 Views
  • 1 replies
  • 0 likes
  • Hulu
    Login
    student membership
  • 981 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscribed but no access to premium anymore

I have started a subscription to premium in january, and this month I suddenly do not have access to premium anymore even though I have been charged at the beginning of the month.

  • Casual Listener
  • I have started a subscription to premium in january, and this month I suddenly do not have access to premium anymore even though I have been charged at the beginning of the month.  
  • Elena
  • Moderator
  • 586 Views
  • 3 replies
  • 0 likes
  • 586 Views
  • 3 replies
  • 0 likes

Changing Payment Method from Credit Card to Mobile Bill

Howdy y'all, I'm from the Philippines and currently have a student discount. I'm just going to ask how can I change my payment method to my own mobile bill (Globe). My current payment method is using a virtual credit card app named PayMaya. I'm plann...

  • Regular
  • Howdy y'all, I'm from the Philippines and currently have a student discount.   I'm just going to ask how can I change my payment method to my own mobile bill (Globe). My current payment method...
  • Billy-J
  • Spotify Star
  • 715 Views
  • 3 replies
  • 0 likes
  • Premium
    Student
    Subscription
  • 715 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have been charged twice for my Premium subscription!!!

It has been months now that Spotify has been charging me in soles (Peruvian currency, since my account is from Peru) and dollars for my Premium subscription. I have no idea why or how to make this stop happening. I do not want to cancel my account, s...

  • Casual Listener
  • It has been months now that Spotify has been charging me in soles (Peruvian currency, since my account is from Peru) and dollars for my Premium subscription. I have no idea why or how to make this st...
  • Ivan
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Need help with changing to premium duo

I'm new to spotify and really liking it. Recently I subscribed to premium but I was able to do it through my Verizon phone account. When I try and do it now to upgrade on premium duo it's not an option I can choose from. Only credit card or pay pal. ...

  • Casual Listener
  • I'm new to spotify and really liking it. Recently I subscribed to premium but I was able to do it through my Verizon phone account. When I try and do it now to upgrade on premium duo it's not an opti...
  • StayMelo
  • Casual Listener
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

Gifted digital code, cant use due to postal code

Just recently today I was given a code for 1 month of Spot premium. I went to enter the code when it asked for a postal code. I used the only 2 postal codes that I used in my life and both said invalid error. When I go to my profile, I do not see an ...

  • Casual Listener
  • Just recently today I was given a code for 1 month of Spot premium. I went to enter the code when it asked for a postal code. I used the only 2 postal codes that I used in my life and both said inval...
  • Billy-J
  • Spotify Star
  • 618 Views
  • 5 replies
  • 0 likes
  • code
    digital
    gift
    postal
  • 618 Views
  • 5 replies
  • 0 likes

Spotify Premium veranderd in Free door abonnementswijziging KPN

Hallo, wie herkent dit. Bij KPN heb ik mijn abonnement omgezet van Thuis met Spotify Premium naar Hussel met Spotify Family. Ik ben echter meteen teruggezet naar Spotify Free, terwijl ik Spotify Premium deze maand nog heb. Hoe kan dit?

  • Visitor
  • Hallo, wie herkent dit. Bij KPN heb ik mijn abonnement omgezet van Thuis met Spotify Premium naar Hussel met Spotify Family. Ik ben echter meteen teruggezet naar Spotify Free, terwijl ik Spotify Prem...
  • Billy-J
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança dupla

Bom dia, estou tendo descontos na minha conta com o valor de 16,90, porem atualizei meu plano para universitario e já fiz o pagamento de 8,90. Já é o segundo mês que isso acontece.PlanPremium UniversitarioCountry Device(iPhone 7)Operating System(iOS ...

  • Visitor
  • Bom dia, estou tendo descontos na minha conta com o valor de 16,90, porem atualizei meu plano para universitario e já fiz o pagamento de 8,90. Já é o segundo mês que isso acontece. Plan Premium Uni...
  • Xenia
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes