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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5200 Views
  • 23 replies
  • 2 likes
  • 5200 Views
  • 23 replies
  • 2 likes

Gifted digital code, cant use due to postal code

Just recently today I was given a code for 1 month of Spot premium. I went to enter the code when it asked for a postal code. I used the only 2 postal codes that I used in my life and both said invalid error. When I go to my profile, I do not see an ...

  • Casual Listener
  • Just recently today I was given a code for 1 month of Spot premium. I went to enter the code when it asked for a postal code. I used the only 2 postal codes that I used in my life and both said inval...
  • Billy-J
  • Spotify Star
  • 616 Views
  • 5 replies
  • 0 likes
  • code
    digital
    gift
    postal
  • 616 Views
  • 5 replies
  • 0 likes

Spotify Premium veranderd in Free door abonnementswijziging KPN

Hallo, wie herkent dit. Bij KPN heb ik mijn abonnement omgezet van Thuis met Spotify Premium naar Hussel met Spotify Family. Ik ben echter meteen teruggezet naar Spotify Free, terwijl ik Spotify Premium deze maand nog heb. Hoe kan dit?

  • Visitor
  • Hallo, wie herkent dit. Bij KPN heb ik mijn abonnement omgezet van Thuis met Spotify Premium naar Hussel met Spotify Family. Ik ben echter meteen teruggezet naar Spotify Free, terwijl ik Spotify Prem...
  • Billy-J
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança dupla

Bom dia, estou tendo descontos na minha conta com o valor de 16,90, porem atualizei meu plano para universitario e já fiz o pagamento de 8,90. Já é o segundo mês que isso acontece.PlanPremium UniversitarioCountry Device(iPhone 7)Operating System(iOS ...

  • Visitor
  • Bom dia, estou tendo descontos na minha conta com o valor de 16,90, porem atualizei meu plano para universitario e já fiz o pagamento de 8,90. Já é o segundo mês que isso acontece. Plan Premium Uni...
  • Xenia
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I must change my payment date! Help me, please! :)

PlanPremium Duo CountryBrazil My Question or Issue Hello, everyone! Hope you're all in best of health.Well, I have Spotify Premium for more than 4 years, but now I really must change the issuing date on my Credit Card. I'm aware that to do that I mus...

  • Regular
  • Plan Premium Duo   Country Brazil   My Question or Issue   Hello, everyone! Hope you're all in best of health. Well, I have Spotify Premium for more than 4 years, but now I ...
  • Spi01
  • Regular
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Superuser Contribution Advertising promises 3 months of free trial, but in reality it is only 1 month

PlanFreeCountryBelarusOperating System(Windows 10) My Question or IssueA huge block on the site says about 3 months of free trial, but when I sign up to get a premium, it says about a free trial for only a month. I didn't find any information about w...

  • Visitor
  • Plan Free Country Belarus Operating System (Windows 10)   My Question or Issue A huge block on the site says about 3 months of free trial, but when I sign up to get a premium, it says ab...
  • Ivan
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium suddenly changed to free this morning

PlanFree/PremiumCountryNetherlands DeviceUnrelatedOperating SystemUnrelated My Question or IssueHi, As of this morning while I was cycling to my work I suddenly got commercials again. Somehow Spotify reverted my account from Premium to Free as of thi...

  • Visitor
  • Plan Free/Premium Country Netherlands   Device Unrelated Operating System Unrelated   My Question or Issue Hi,   As of this morning while I was cycling to my work I sudden...
  • Ivan
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 1 likes
  • 261 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can`t invite my wife into premium duo. Adress incorrect

PlanPremium DuoCountryMoldovaDevice(iPhone XS)Operating System(iOS 13.) My Question or IssueHi, i started a premium duo subscription, enter home adress, send invite link to my wife, enter same adress on her device, and receive error adress incorrect....

  • Visitor
  • Plan Premium Duo Country Moldova Device (iPhone XS) Operating System (iOS 13.)   My Question or Issue Hi, i started a premium duo subscription, enter home adress, send invite link to m...
  • Xenia
  • Moderator
  • 710 Views
  • 4 replies
  • 0 likes
  • 710 Views
  • 4 replies
  • 0 likes

$4.99 in Kazakhstan? While it’s 169 rub in Russia!

Hi, Spotify! Congrats on launching in Kazakhstan! However, the price for our region concerns me. You charge 169 rub in Russia and $4.99 at the same time in Kazakhstan. Do you know it’s a huge gap in prices between our countries? Apple Music is more c...

  • Visitor
  • Hi, Spotify! Congrats on launching in Kazakhstan! However, the price for our region concerns me. You charge 169 rub in Russia and $4.99 at the same time in Kazakhstan. Do you know it’s a huge gap in ...
  • AdamFromKZ
  • Casual Listener
  • 1323 Views
  • 11 replies
  • 24 likes
  • 1323 Views
  • 11 replies
  • 24 likes

Superuser Contribution Invited to family plan, but still being charged for my premium

I had my own premium account but I was invited to a family plan which i joined. I thought my premium would automatically be switched over as i couldn’t find anywhere to cancel. I’m still being charged £9.99 even though my brother is paying for the fa...

  • Visitor
  • I had my own premium account but I was invited to a family plan which i joined. I thought my premium would automatically be switched over as i couldn’t find anywhere to cancel. I’m still being charge...
  • Elena
  • Moderator
  • 1280 Views
  • 1 replies
  • 0 likes
  • 1280 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium to premium duo UK

I have just accepted my partner's invitation for a premium duo account. I went in to cancel my own individual premium account but cannot find the option to do so. Is my own account automatically cancelled so that I don't need to do anything to ensure...

  • Visitor
  • I have just accepted my partner's invitation for a premium duo account. I went in to cancel my own individual premium account but cannot find the option to do so. Is my own account automatically canc...
  • Ivan
  • Spotify Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY NO CUMPLE CON SU PROMOCION DE 3 MESES GRATIS

PAGUE 100 PESOS PORQUE PROMETIERON REGALARME 3 MESES A PATE DEL MES QUE PAGUE CON ESOS 100 PESOS Y NO CUMPLIERON CON LA PROMOSCION NO ME REGALARON LOS 3 MESES SOLO ME DIERON 1 MES Y ME MANDARON EL MENSAJE QUE TENIA QUE VOLBER A PAGAR MI SUSCRIPCION P...

  • Casual Listener
  • PAGUE 100 PESOS PORQUE PROMETIERON REGALARME 3 MESES A PATE DEL MES QUE PAGUE CON ESOS 100 PESOS Y NO CUMPLIERON CON LA PROMOSCION NO ME REGALARON LOS 3 MESES SOLO ME DIERON 1 MES Y ME MANDARON EL ME...
  • Mihail
  • Spotify Legend
  • 513 Views
  • 3 replies
  • 0 likes
  • 513 Views
  • 3 replies
  • 0 likes

Superuser Contribution kicked off Premium with no notification prior to expiration due to being abroad

PlanPremiumCountry: Spain DeviceMacbook Pro early 2015 Huawei P30Operating SystemCatallina / Android My Question or IssueWith no notification I have been kicked out from my premium account prior to its expiration. I duly paid for an entire year and a...

  • Visitor
  • Plan Premium Country: Spain   Device Macbook Pro early 2015 Huawei P30 Operating System Catallina / Android   My Question or Issue With no notification I have been kicked out from...
  • Petya
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • kicked out
    living abroad
    no information
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant get premium

PlanFree/PremiumCountrybelgium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueim trying to start my premium again , as i was premium before , but the time i want to...

  • Casual Listener
  • Plan Free/Premium Country belgium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Petya
  • Community Legend
  • 685 Views
  • 3 replies
  • 0 likes
  • 685 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changed payment method, spotify family forgot all information

PlanPremium family CountrySweden DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy and my boyfriend have Spotify family setup together. My bank account recently expired, which meant that Spotify was unable to withdraw anything...

  • Casual Listener
  •   Plan Premium family  Country Sweden  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue My and my boyfriend have Spotify family setup t...
  • Elena
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Paying for both premium and family

Hi, so I had spotify premium for a while but I recently joined the family plan. I think I pay for both. How can I make sure I’m not charged twice? Couldn’t find it in the help center.

  • Casual Listener
  • Hi, so I had spotify premium for a while but I recently joined the family plan. I think I pay for both. How can I make sure I’m not charged twice? Couldn’t find it in the help center.
  • Omertol_
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Spotify can't verify i'm a student

PlanPremium Macbook Pro late 2016Operating SystemiOS 10 I currently have spotify premium and I am starting school this fall and want to change it to the student discount plan. I went to the page to try and change it, I put in my inof and my school is...

  • Newbie
  • Plan Premium   Macbook Pro late 2016 Operating System iOS 10   I currently have spotify premium and I am starting school this fall and want to change it to the student discount plan....
  • Billy-J
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

My mobile number is not accepted in premium for student

PlanFree/PremiumCountry DeviceOppo A3SOperating SystemAndroid Oreo 8.1 My Question or IssueMy plan is premium for student phone bill but when I register my mobile number, it says that there's something wrong. *community rock star edit - removed perso...

  • Visitor
  •   Plan Free/Premium Country   Device Oppo A3S Operating System Android Oreo 8.1   My Question or Issue My plan is premium for student phone bill but when I register my mobil...
  • Billy-J
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

AT&T thanks Premium 6mo free trail will not work.

PlanPremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried for the past 2 weeks to redeem a 6mo free trial with my AT&T thanks gold member rewa...

  • Visitor
  • Plan Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have tried for...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes