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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5117 Views
  • 23 replies
  • 2 likes
  • 5117 Views
  • 23 replies
  • 2 likes

Superuser Contribution Charged for Headspace which I haven't signed up for

PlanPremiumCountrySwedenDeviceSamsung Galaxy 10, Desktop Win 10Operating SystemAndroid, Windows 10 My Question or IssueThis month I got charged for Premium + Headspace. I have never signed up for headspace, never even heard about it. I've been a prem...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy 10, Desktop Win 10 Operating System Android, Windows 10   My Question or Issue This month I got charged for Premium + Headspace. I hav...
  • Peter
  • Spotify Legend
  • 1203 Views
  • 1 replies
  • 1 likes
  • 1203 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't log into new premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI ordered Premium under this account, but was assigned a username consisting of a bunch of as...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I order...
  • Peter
  • Spotify Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to get Duo Invite to work

PlanPremiumCountryUSADeviceiPhone 8, Operating SytemWindows 10 My Question or IssueUpgraded to Duo from Premium earlier today. I have submitted the invitation to my wife multiple times and have been unsuccessful. Here's what I've experienced. Please ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8,  Operating Sytem Windows 10   My Question or Issue Upgraded to Duo from Premium earlier today.  I have submitted the invitation to m...
  • rebgen
  • Casual Listener
  • 2531 Views
  • 3 replies
  • 0 likes
  • 2531 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant Join my already paid Duo Mix

 PlanDuo MixCountryGuatemalaDeviceHuawei p20 lite My Question or IssueMy brother who lives under my SAME roof bought the duo mix a few days ago sadly i have been trying to join with the invitation link but sadly I cant I keep getting an erro saying i...

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  • Casual Listener
  •   Plan Duo Mix Country Guatemala Device Huawei p20 lite   My Question or Issue My brother who lives under my SAME roof bought the duo mix a few days ago sadly i have been trying to join...
  • Elena
  • Moderator
  • 1006 Views
  • 3 replies
  • 0 likes
  • Duo Mix
  • 1006 Views
  • 3 replies
  • 0 likes

[Android][Other] 3 Monate Premium Test Abo

Hi, hab am 24.07.20 eine Email von Paypal bekommen das wenn ich mich bei Spotify anmelde und dort Paypal als Zahlungs Methode angebe ich 3 Monate Test Premium Abo bekomme. Hab alles gemacht wie beschrieben aber nirgends taucht etwas mit 3 Monaten auf...

  • Visitor
  • Hi, hab am 24.07.20 eine Email von Paypal bekommen das wenn ich mich bei Spotify anmelde und dort Paypal als Zahlungs Methode angebe ich 3 Monate Test Premium Abo bekomme. Hab alles gemacht wie besch...
  • Maxim
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me estan cobrando de mas

PlanPremiumCountry Argentina DeviceMotorola One Vision)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEstoy subscripta a premium familiar que son 239 pesos, y sin embargo me vino un cargo de 3,39dolares. por favor me pued...

  • Newbie
  • Plan Premium Country Argentina   Device Motorola One Vision) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Estoy subscripta a premium famili...
  • Elena
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • Cobro de mas
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Postal code doesnt work(canada)

My postal code for my credit card (000 000) but spotify you cant add spaces so it is (000000) so I cant renew

  • Newbie
  • My postal code for my credit card (000 000) but spotify you cant add spaces so it is (000000) so I cant renew  
  • Petya
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal Charged twice for Premium Family

PlanPremium Family CountryNetherlands My Question or IssuePaypal has charged my credit card twice this month. Been on this plan for a couple of months now without any issues, but this month they've charged me twice. Both charges also have a different...

  • Visitor
  • Plan Premium Family    Country Netherlands   My Question or Issue Paypal has charged my credit card twice this month. Been on this plan for a couple of months now without any is...
  • Ivan
  • Spotify Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium problem

I bought spotify with my ininal card, it tooks my money but my account is still free.How can i solve this ?

  • Casual Listener
  • I bought spotify with my ininal card, it tooks my money but my account is still free.How can i solve this ?  
  • Elena
  • Moderator
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Duo Error

Hi, I updated my Premium DUO account so that my girlfriend could subscribe but at the time of entering the address it generates an error, and the help link is missing (404 error). I tried entering exactly the same address as the subscriber and by geo...

  • Newbie
  • Hi,   I updated my Premium DUO account so that my girlfriend could subscribe but at the time of entering the address it generates an error, and the help link is missing (404 error).   I...
  • Ivan
  • Spotify Legend
  • 10139 Views
  • 9 replies
  • 7 likes
  • 10139 Views
  • 9 replies
  • 7 likes

Superuser Contribution Refound

hello my name is alexandre, i'm contacting you because i hired 3 free months on spotify but after two months I was already charged and it was not that the contractor would like to ask for a refund My Country Is Brazil28/07/2020 1319412748133106-1-1 R...

  • Visitor
  • hello my name is alexandre, i'm contacting you because i hired 3 free months on spotify but after two months I was already charged and it was not that the contractor would like to ask for a refund My...
  • Petya
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Failed subscription access

PlanPremiumUnited Arab Emirates DeviceiPhone XSOperating SystemIOS 13.6 My Question or IssueI tried to pay for premium multiple times and it didn’t work but at the end transactions have been made multiple times and yet still I don’t have access to pr...

  • Visitor
  • Plan Premium United Arab Emirates    Device iPhone XS Operating System IOS 13.6   My Question or Issue I tried to pay for premium multiple times and it didn’t work but at the...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Premium duo no valid address

Hello, I paid premium duo for me and my roommate. I sent him the invitation and it says that we live in different assessed but we are not! And the only reason I paid for the premium is for this. Do you know what can I do? I wasn't able to contact Spo...

  • Newbie
  • Hello, I paid premium duo for me and my roommate. I sent him the invitation and it says that we live in different assessed but we are not! And the only reason I paid for the premium is for this. Do y...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

I have two accounts, but this one doesn't have spotfy premium and I've been charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueas my topic states I have been charged for a while now every month for a Spotify premium plan...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue as my t...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Premium Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue does changing your premium account to Premium Duo affect Hulu? Since my original premium acc...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  &...
  • Billy-J
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium - Why playing ads?

PlanPremiumCountry Romania My Question or Issue Why playing ads if i have premium plan? This happen many times in last period. My subscription is active till March 2019.

  • Newbie
  • Plan Premium Country  Romania       My Question or Issue  Why playing ads if i have premium plan? This happen many times in last period. My subscription is active til...
  • agentsmith
  • Casual Listener
  • 6250 Views
  • 5 replies
  • 0 likes
  • 6250 Views
  • 5 replies
  • 0 likes

Superuser Contribution I selected free family plan and then switched to premium duo and was charged

Planselected family first (free month) and then switched to premium duo - it is also expected to be free but I was charged.CountryUkraine Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)...

  • Newbie
  • Plan selected family first (free month) and then switched to premium duo - it is also expected to be free but I was charged. Country Ukraine   Device (iPhone 8, Samsung Galaxy 9, Macbook P...
  • Elena
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Split with Vodafone

PlanPremiumCountryIrelandDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI have Spotify Premium as part of my Vodafone tariff but as they are no longer doing this, how do I carry on paying for Premium to keep my downloads and playli...

  • Newbie
  • Plan Premium Country Ireland Device Samsung Galaxy 8 Operating System Android   My Question or Issue I have Spotify Premium as part of my Vodafone tariff but as they are no longer doin...
  • Xenia
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment

PlanFree/PremiumCountryegypt Deviceiphone 6Operating SystemiOS 13 My Question or Issuei have downgraded to free because of this matter; everytime i enter my payment method details then hit submit, it takes FOREVER to load and if i left it for days i ...

  • Newbie
  • Plan Free/Premium Country egypt   Device iphone 6 Operating System iOS 13   My Question or Issue i have downgraded to free because of this matter; everytime i enter my payment me...
  • Elena
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing country without changing billing address

PlanPremiumCountryPhilippinesDevice(iPhone 11)Operating System(iOs 13) My Question or IssueHello. I have recently migrated to the Philippines, and I wanted to change my country to cater to Philippines music, however when I tried to change my country ...

  • Visitor
  • Plan Premium Country Philippines Device (iPhone 11) Operating System (iOs 13)   My Question or Issue Hello. I have recently migrated to the Philippines, and I wanted to change my count...
  • Xenia
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes