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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5291 Views
  • 23 replies
  • 2 likes
  • 5291 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium plan is associated with our partner Sky

PlanPremiumMy Issue I have cancelled my free 3 months Premium Deal with Sky (as I am now at the end of the 3 month period). However, my Spotify account still says "Your plan is associated with our partner Sky, please refer to Sky for questions regard...

  • Casual Listener
  • Plan Premium My Issue   I have cancelled my free 3 months Premium Deal with Sky (as I am now at the end of the 3 month period).  However, my Spotify account still says  "Your plan ...
  • Xenia
  • Moderator
  • 1500 Views
  • 5 replies
  • 0 likes
  • 1500 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hulu login with Student account

Student planUnited StatesOperating System Mac book pro mid 2017 Hello,I have a student plan and I am having trouble logging into my hulu account. I believe it has something to do with my account being made through apple.

  • Visitor
  •   Student plan United States Operating System   Mac book pro mid 2017   Hello, I have a student plan and I am having trouble logging into my hulu account. I believe it has some...
  • Mihail
  • Spotify Legend
  • 981 Views
  • 1 replies
  • 0 likes
  • Hulu
    Login
    student membership
  • 981 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscribed but no access to premium anymore

I have started a subscription to premium in january, and this month I suddenly do not have access to premium anymore even though I have been charged at the beginning of the month.

  • Casual Listener
  • I have started a subscription to premium in january, and this month I suddenly do not have access to premium anymore even though I have been charged at the beginning of the month.  
  • Elena
  • Moderator
  • 586 Views
  • 3 replies
  • 0 likes
  • 586 Views
  • 3 replies
  • 0 likes

Changing Payment Method from Credit Card to Mobile Bill

Howdy y'all, I'm from the Philippines and currently have a student discount. I'm just going to ask how can I change my payment method to my own mobile bill (Globe). My current payment method is using a virtual credit card app named PayMaya. I'm plann...

  • Regular
  • Howdy y'all, I'm from the Philippines and currently have a student discount.   I'm just going to ask how can I change my payment method to my own mobile bill (Globe). My current payment method...
  • Billy-J
  • Spotify Star
  • 715 Views
  • 3 replies
  • 0 likes
  • Premium
    Student
    Subscription
  • 715 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have been charged twice for my Premium subscription!!!

It has been months now that Spotify has been charging me in soles (Peruvian currency, since my account is from Peru) and dollars for my Premium subscription. I have no idea why or how to make this stop happening. I do not want to cancel my account, s...

  • Casual Listener
  • It has been months now that Spotify has been charging me in soles (Peruvian currency, since my account is from Peru) and dollars for my Premium subscription. I have no idea why or how to make this st...
  • Ivan
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Need help with changing to premium duo

I'm new to spotify and really liking it. Recently I subscribed to premium but I was able to do it through my Verizon phone account. When I try and do it now to upgrade on premium duo it's not an option I can choose from. Only credit card or pay pal. ...

  • Casual Listener
  • I'm new to spotify and really liking it. Recently I subscribed to premium but I was able to do it through my Verizon phone account. When I try and do it now to upgrade on premium duo it's not an opti...
  • StayMelo
  • Casual Listener
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

Gifted digital code, cant use due to postal code

Just recently today I was given a code for 1 month of Spot premium. I went to enter the code when it asked for a postal code. I used the only 2 postal codes that I used in my life and both said invalid error. When I go to my profile, I do not see an ...

  • Casual Listener
  • Just recently today I was given a code for 1 month of Spot premium. I went to enter the code when it asked for a postal code. I used the only 2 postal codes that I used in my life and both said inval...
  • Billy-J
  • Spotify Star
  • 618 Views
  • 5 replies
  • 0 likes
  • code
    digital
    gift
    postal
  • 618 Views
  • 5 replies
  • 0 likes

Spotify Premium veranderd in Free door abonnementswijziging KPN

Hallo, wie herkent dit. Bij KPN heb ik mijn abonnement omgezet van Thuis met Spotify Premium naar Hussel met Spotify Family. Ik ben echter meteen teruggezet naar Spotify Free, terwijl ik Spotify Premium deze maand nog heb. Hoe kan dit?

  • Visitor
  • Hallo, wie herkent dit. Bij KPN heb ik mijn abonnement omgezet van Thuis met Spotify Premium naar Hussel met Spotify Family. Ik ben echter meteen teruggezet naar Spotify Free, terwijl ik Spotify Prem...
  • Billy-J
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança dupla

Bom dia, estou tendo descontos na minha conta com o valor de 16,90, porem atualizei meu plano para universitario e já fiz o pagamento de 8,90. Já é o segundo mês que isso acontece.PlanPremium UniversitarioCountry Device(iPhone 7)Operating System(iOS ...

  • Visitor
  • Bom dia, estou tendo descontos na minha conta com o valor de 16,90, porem atualizei meu plano para universitario e já fiz o pagamento de 8,90. Já é o segundo mês que isso acontece. Plan Premium Uni...
  • Xenia
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I must change my payment date! Help me, please! :)

PlanPremium Duo CountryBrazil My Question or Issue Hello, everyone! Hope you're all in best of health.Well, I have Spotify Premium for more than 4 years, but now I really must change the issuing date on my Credit Card. I'm aware that to do that I mus...

  • Regular
  • Plan Premium Duo   Country Brazil   My Question or Issue   Hello, everyone! Hope you're all in best of health. Well, I have Spotify Premium for more than 4 years, but now I ...
  • Spi01
  • Regular
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Superuser Contribution Advertising promises 3 months of free trial, but in reality it is only 1 month

PlanFreeCountryBelarusOperating System(Windows 10) My Question or IssueA huge block on the site says about 3 months of free trial, but when I sign up to get a premium, it says about a free trial for only a month. I didn't find any information about w...

  • Visitor
  • Plan Free Country Belarus Operating System (Windows 10)   My Question or Issue A huge block on the site says about 3 months of free trial, but when I sign up to get a premium, it says ab...
  • Ivan
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium suddenly changed to free this morning

PlanFree/PremiumCountryNetherlands DeviceUnrelatedOperating SystemUnrelated My Question or IssueHi, As of this morning while I was cycling to my work I suddenly got commercials again. Somehow Spotify reverted my account from Premium to Free as of thi...

  • Visitor
  • Plan Free/Premium Country Netherlands   Device Unrelated Operating System Unrelated   My Question or Issue Hi,   As of this morning while I was cycling to my work I sudden...
  • Ivan
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 1 likes
  • 261 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can`t invite my wife into premium duo. Adress incorrect

PlanPremium DuoCountryMoldovaDevice(iPhone XS)Operating System(iOS 13.) My Question or IssueHi, i started a premium duo subscription, enter home adress, send invite link to my wife, enter same adress on her device, and receive error adress incorrect....

  • Visitor
  • Plan Premium Duo Country Moldova Device (iPhone XS) Operating System (iOS 13.)   My Question or Issue Hi, i started a premium duo subscription, enter home adress, send invite link to m...
  • Xenia
  • Moderator
  • 711 Views
  • 4 replies
  • 0 likes
  • 711 Views
  • 4 replies
  • 0 likes

$4.99 in Kazakhstan? While it’s 169 rub in Russia!

Hi, Spotify! Congrats on launching in Kazakhstan! However, the price for our region concerns me. You charge 169 rub in Russia and $4.99 at the same time in Kazakhstan. Do you know it’s a huge gap in prices between our countries? Apple Music is more c...

  • Visitor
  • Hi, Spotify! Congrats on launching in Kazakhstan! However, the price for our region concerns me. You charge 169 rub in Russia and $4.99 at the same time in Kazakhstan. Do you know it’s a huge gap in ...
  • AdamFromKZ
  • Casual Listener
  • 1325 Views
  • 11 replies
  • 24 likes
  • 1325 Views
  • 11 replies
  • 24 likes

Superuser Contribution Invited to family plan, but still being charged for my premium

I had my own premium account but I was invited to a family plan which i joined. I thought my premium would automatically be switched over as i couldn’t find anywhere to cancel. I’m still being charged £9.99 even though my brother is paying for the fa...

  • Visitor
  • I had my own premium account but I was invited to a family plan which i joined. I thought my premium would automatically be switched over as i couldn’t find anywhere to cancel. I’m still being charge...
  • Elena
  • Moderator
  • 1286 Views
  • 1 replies
  • 0 likes
  • 1286 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium to premium duo UK

I have just accepted my partner's invitation for a premium duo account. I went in to cancel my own individual premium account but cannot find the option to do so. Is my own account automatically cancelled so that I don't need to do anything to ensure...

  • Visitor
  • I have just accepted my partner's invitation for a premium duo account. I went in to cancel my own individual premium account but cannot find the option to do so. Is my own account automatically canc...
  • Ivan
  • Spotify Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY NO CUMPLE CON SU PROMOCION DE 3 MESES GRATIS

PAGUE 100 PESOS PORQUE PROMETIERON REGALARME 3 MESES A PATE DEL MES QUE PAGUE CON ESOS 100 PESOS Y NO CUMPLIERON CON LA PROMOSCION NO ME REGALARON LOS 3 MESES SOLO ME DIERON 1 MES Y ME MANDARON EL MENSAJE QUE TENIA QUE VOLBER A PAGAR MI SUSCRIPCION P...

  • Casual Listener
  • PAGUE 100 PESOS PORQUE PROMETIERON REGALARME 3 MESES A PATE DEL MES QUE PAGUE CON ESOS 100 PESOS Y NO CUMPLIERON CON LA PROMOSCION NO ME REGALARON LOS 3 MESES SOLO ME DIERON 1 MES Y ME MANDARON EL ME...
  • Mihail
  • Spotify Legend
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes

Superuser Contribution kicked off Premium with no notification prior to expiration due to being abroad

PlanPremiumCountry: Spain DeviceMacbook Pro early 2015 Huawei P30Operating SystemCatallina / Android My Question or IssueWith no notification I have been kicked out from my premium account prior to its expiration. I duly paid for an entire year and a...

  • Visitor
  • Plan Premium Country: Spain   Device Macbook Pro early 2015 Huawei P30 Operating System Catallina / Android   My Question or Issue With no notification I have been kicked out from...
  • Petya
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • kicked out
    living abroad
    no information
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant get premium

PlanFree/PremiumCountrybelgium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueim trying to start my premium again , as i was premium before , but the time i want to...

  • Casual Listener
  • Plan Free/Premium Country belgium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Petya
  • Community Legend
  • 687 Views
  • 3 replies
  • 0 likes
  • 687 Views
  • 3 replies
  • 0 likes