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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152198 Views

69 replies

10 likes

Premium for Family
  • 152198 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98198 Views

89 replies

4 likes

  • 98198 Views
  • 89 replies
  • 4 likes

Superuser Contribution Cobrança em duplicidade

Cobrança indevida, eu pagava pelo plano premium individual que tinham os veencimentos sempre no ultimo dia de cada mês. Aí mudei para o plano DUO no dia 20/10/22, onde foi debitado da minha conta bancária o valor de R$ 24,90 20/10/22 1903183496676107...

Visitor

Cobrança indevida, eu pagava pelo plano premium individual que tinham os veencimentos sempre no ultimo dia de cada mês. Aí mudei para o plano DUO no dia 20/10/22, onde foi debitado da minha conta ban...

Dian

Spotify Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't pay with the same payment method after failed to pay it once

Student Subscription PlanStudentCountryIndonesiaDeviceXiaomiOperating SystemAndroid Q My Question or Issuei cant pay for my premium plan after failed once at the day that it were canceled because of insufficient balance

Newbie

Student Subscription  Plan Student Country Indonesia Device Xiaomi Operating System Android Q   My Question or Issue i cant pay for my premium plan after failed once at the day t...

MihailY

Moderator

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join on Spotify duo plan

Hi can somebody help me with my problemI can't join in my partner's invite

Visitor

Hi can somebody help me with my problem I can't join in my partner's invite  

Novy

Moderator

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Charged twice for the same account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Bougth wrong subscription

I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscribed to the simple Premium plan. I changed it back t...

Casual Listener

I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscri...

Sarah973

Casual Listener

608 Views

2 replies

0 likes

  • 608 Views
  • 2 replies
  • 0 likes

Validity of one-day plan

My Question or IssueIf I purchase the Premium Mini one-day plan at 10 PM, will the validity end at 12 AM after only 2 hours?

Visitor

My Question or Issue If I purchase the Premium Mini one-day plan at 10 PM, will the validity end at 12 AM after only 2 hours?

Billy-J

Spotify Star

929 Views

1 replies

0 likes

  • 929 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sudden adverts

Hey everyone! I have had premium for years now and in the last year joined a premium family plan. This morning I have randomly started getting adverts? I am streaming through my Macbook Pro on the app. Has this started randomly for anyone else?

Visitor

Hey everyone!   I have had premium for years now and in the last year joined a premium family plan. This morning I have randomly started getting adverts? I am streaming through my Macbook Pro ...

AlejaR

Moderator

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Commercial

Ik ben betalend lid van spotify... sinds een tijd komen in mijn afspeellijsten om de 3 nummers een reclamenummer. Dit bederft heel mijn afspeellijst en ik moet ELKE keer als ik mijn lijst op zet deze nr' s handmatig wissen.Is het normaal dat je als b...

Newbie

Ik ben betalend lid van spotify... sinds een tijd komen in mijn afspeellijsten om de 3 nummers een reclamenummer. Dit bederft heel mijn afspeellijst en ik moet ELKE keer als ik mijn lijst op zet deze...

OscarDC

Moderator

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution PayPal as a Payment Method

PlanFree/PremiumCountryMoroccoDevice(Samsung Galaxy S10+)Operating System(Windows 10) My Question or IssueHi,I hope you're doing great, I have this persisting issue about a particular payment method, Normally I was always paying with PayPal until thi...

Newbie

Plan Free/Premium Country Morocco Device (Samsung Galaxy S10+) Operating System (Windows 10)   My Question or Issue Hi, I hope you're doing great, I have this persisting issue about a...

Alex

Spotify Legend

1376 Views

1 replies

1 likes

  • 1376 Views
  • 1 replies
  • 1 likes

Superuser Contribution cannot validate the address in French Guiana

Hello, I cannot add my partner in the duo subscription since Spotify does not identify our address. It says that our adress is too general but there is nothing more to add to it!We live in French Guiana in Macouria.

Visitor

Hello, I cannot add my partner in the duo subscription since Spotify does not identify our address. It says that our adress is too general but there is nothing more to add to it! We live in French G...

AlejaR

Moderator

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged for the false plan

PlanPremium StudentCountryAustriaDeviceSamsung Galaxy S10+Operating SystemAndroid 12 My Question or IssueI re-verified my student status last month and still got charged the normal fee instead of the students fee this month. How can I get the overcha...

Newbie

Plan Premium Student Country Austria Device Samsung Galaxy S10+ Operating System Android 12   My Question or Issue I re-verified my student status last month and still got charged the ...

AlejaR

Moderator

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Switching from one family plan to another

Hi, I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong):- My current family plan has to expire or the administrator of this plan has to kick me out of...

Visitor

Hi,   I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong): - My current family plan has to ...

Maxim

Spotify Star

843 Views

5 replies

0 likes

  • 843 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium

I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account

Newbie

I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account 

Vasil

Moderator

1677 Views

10 replies

0 likes

  • 1677 Views
  • 10 replies
  • 0 likes

I have a premium individual plan, Spotify website does not allow me to switch to a Family plan.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Location Validation Issues

PlanPremium DuoCountryGreeDeviceiPhone 10Operating SystemiOS 10 My Question or IssueSo I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updated my payment information with a credit card which is issued in Greece. My c...

Casual Listener

Plan Premium Duo Country Gree Device iPhone 10 Operating System iOS 10   My Question or Issue So I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updat...

AlejaR

Moderator

1053 Views

3 replies

0 likes

  • 1053 Views
  • 3 replies
  • 0 likes

How do I change my credit card payment

My Question or Issue: I am not able to find where I can change my credit card. I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/article/update-payment-details/?ref=relatedI only see Learn more about y...

Casual Listener

My Question or Issue:  I am not able to find where I can change my credit card.  I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/art...

Billy-J

Spotify Star

978 Views

5 replies

0 likes

  • 978 Views
  • 5 replies
  • 0 likes

Use Gcash as my payment method

Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks

Newbie

Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks  

Luan

Spotify Star

4671 Views

1 replies

0 likes

  • 4671 Views
  • 1 replies
  • 0 likes

Getting spotify premium

Why is it only possible for college students to get discounts while me, for instance, is a high school student who wants to get spotify but needs to get it for full price?

Visitor

Why is it only possible for college students to get discounts while me, for instance, is a high school student who wants to get spotify but needs to get it for full price?

Luan

Spotify Star

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Lost Free Hulu Account

Premium Plan - USA My Question or IssueI have a premium spotify account - long story short, I made a payment change plan and my premium account missed a payment and got canceled. Subsequently, my free Hulu account got canceled as well. I renewed my p...

Casual Listener

Premium Plan - USA   My Question or Issue I have a premium spotify account - long story short, I made a payment change plan and my premium account missed a payment and got canceled. Subsequen...

JBayudz

Rising Star 4

1735 Views

3 replies

0 likes

  • 1735 Views
  • 3 replies
  • 0 likes