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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48624 Views
  • 21 replies
  • 4 likes
  • 48624 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30360 Views
  • 19 replies
  • 2 likes
  • 30360 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20978 Views
  • 6 replies
  • 1 likes
  • 20978 Views
  • 6 replies
  • 1 likes

Charged for annual membership but still no premium access

PlanFree/PremiumCountry Device(Lenovo ZUK Z2 Plus)Operating System(Android Pie) My Question or IssueI paid for the annual membership plan via UPI, but I still don't have access to premium services. Even on the website, it shows my subscription as "Sp...

  • Casual Listener
  • Plan Free/Premium Country   Device (Lenovo ZUK Z2 Plus) Operating System (Android Pie)   My Question or Issue I paid for the annual membership plan via UPI, but I still don't have...
  • Mantisentil
  • Community Legend
  • 301 Views
  • 5 replies
  • 0 likes
  • premium 1 year
  • 301 Views
  • 5 replies
  • 0 likes

Can't Verify Student Account Eligibility to Get Student Discount on Premium

I just finished my trial period and was trying to verify my student status in time to get the discount. However, I have tried many times but it just does not work properly. Today, I got charged for the normal/regular Premium service. I did cancel it ...

  • Casual Listener
  • I just finished my trial period and was trying to verify my student status in time to get the discount. However, I have tried many times but it just does not work properly. Today, I got charged for t...
  • Mantisentil
  • Community Legend
  • 592 Views
  • 7 replies
  • 0 likes
  • 592 Views
  • 7 replies
  • 0 likes

charged more even though I signed up for student premium

I signed to spotify subscription for student,but i just realissed for the past few months I have been charged morethis is horrible and dishonest service and incorrectwhy was I not notified of this?and I AM STILL A STUDENTi had already verified this w...

  • Casual Listener
  • I signed to spotify subscription for student, but i just realissed for the past few months I have been charged more this is horrible and dishonest service and incorrect why was I not notified of t...
  • Billy-J
  • Spotify Star
  • 181 Views
  • 3 replies
  • 0 likes
  • 181 Views
  • 3 replies
  • 0 likes

Charged on ps4 and no premium

I have always been charged through my ps4 account for spotify. When I recieved an app update, it seems I dont have the premium deal nomore? Its basically asking me to subscribe again for monthly charges if always been paying.PlanFree/PremiumCountry D...

  • Newbie
  • I  have always been charged through my ps4 account for spotify. When I recieved an app update, it seems I dont have the premium deal nomore? Its basically asking me to subscribe again for monthl...
  • Nico
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Family subscription

Spotify changed me twice for one month subscription on family account. What should I do?

  • Casual Listener
  • Spotify changed me twice for one month subscription on family account. What should I do?
  • Nico
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution abbonamento rinnovato il 1 marzo ma disattivato oggi

salve ho rinnovato la sottoscrizione a premium il 1 marzo 2019 ma oggi mi hanno disattivato l'abbonamento dato che il plafon della mia carta di credito si rinnova ogni fine mese non è stato possibile effettuare il pagamento, come posso risolvere la q...

  • Newbie
  • salve ho rinnovato la sottoscrizione a premium il 1 marzo 2019 ma oggi mi hanno disattivato l'abbonamento dato che il plafon della mia carta di credito si rinnova ogni fine mese non è stato possibile...
  • Jemi
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! What happens to downloaded song between two seprated subscriptions?

So for example you've canceled your premium or your trial ends and you have downloaded songs specially saving a whole playlist or making a 300 song playlist and downloaded all of its songs. What happens if your premium ends for any reason and you ren...

  • Casual Listener
  • So for example you've canceled your premium or your trial ends and you have downloaded songs specially saving a whole playlist or making a 300 song playlist and downloaded all of its songs. What happ...
  • Billy-J
  • Spotify Star
  • 430 Views
  • 3 replies
  • 0 likes
  • 430 Views
  • 3 replies
  • 0 likes

Cant pay for 1 month with credit card

I'm trying to get 1 month premium but it's only giving me the paysafecard option. It's also doing it for the 3 and 6 months, but it's giving me the option to pay with my card for the family and yearly.

  • Newbie
  • I'm trying to get 1 month premium but it's only giving me the paysafecard option. It's also doing it for the 3 and 6 months, but it's giving me the option to pay with my card for the family and yearl...
  • Billy-J
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

premium-code lost

i had a spotify giftcard but i lost it, the only things which i still have is the card where the giftcard was on and the receipt. On the receipt i couldn't find the code.Is there anything on the card (not the giftcard it self) how i can get the premi...

  • Newbie
  • i had a spotify giftcard but i lost it, the only things which i still have is the card where the giftcard was on and the receipt. On the receipt i couldn't find the code. Is there anything on the ca...
  • Billy-J
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

PayPal Gift Card [QUESTION]

PlanPremiumCountryGreece Hi fellas! So I wanna buy a gift card from PayPal site but my account is registered in Greece where I'm living right now. Is it possible to buy the card from PayPal and use it in my country or I have to have a US account? I'm...

  • Newbie
  •   Plan Premium Country Greece   Hi fellas!  So I wanna buy a gift card from PayPal site but my account is registered in Greece where I'm living right now. Is it possible to buy ...
  • Brunelicia
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Charged twice by changing accounts

Hi everyone, Hopefully one of you can help me out. A while ago, I've ordered Spotify Premium but then saw there was also a Spotify for Students. I was charged twice. Now, I have not enough money on my credit card. I would like to know if it's possibl...

  • Newbie
  • Hi everyone,  Hopefully one of you can help me out. A while ago, I've ordered Spotify Premium but then saw there was also a Spotify for Students. I was charged twice. Now, I have not enough mon...
  • Mantisentil
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Some Music unavailable in Spotify India

PlanPremium CountryCurrently India DeviceMSI GS70 20D [Windows] and Nokia 6.1 [Android] Operating SystemWindows 8 and Android 9 IssueA brief background about me, been a 4-year user of Spotify now. First got Spotify in my first country of residence - ...

  • Casual Listener
  • Plan Premium   Country Currently India   Device MSI GS70 20D [Windows]  and Nokia 6.1 [Android]   Operating System Windows 8 and Android 9   Issue A brief backgr...
  • Brunelicia
  • Spotify Star
  • 737 Views
  • 1 replies
  • 2 likes
  • missing tracks
    Spotify India
  • 737 Views
  • 1 replies
  • 2 likes

Cancelar suscripción de una cuenta que no es mía

Buen día, quiero cancelar la suscripción premium de una cuenta a la que no tengo acceso, no tengo ni el correo ni el usuario ni la contraseña pero ya se me hizo el cargo, está vinculado a mi tarjeta y tengo el comprobante. El cargo se hizo el 31 de m...

  • Newbie
  • Buen día, quiero cancelar la suscripción premium de una cuenta a la que no tengo acceso, no tengo ni el correo ni el usuario ni la contraseña pero ya se me hizo el cargo, está vinculado a mi tarjeta ...
  • Mantisentil
  • Community Legend
  • 614 Views
  • 1 replies
  • 0 likes
  • cancelar
    cuenta desconocida
    Premium
    Suscripción
  • 614 Views
  • 1 replies
  • 0 likes

Solved!! Payment taken back

PlanPremiumCountryNetherlandsDeviceiPhone 7Operating SystemIOS 12 My Question or IssueI accidentally withdrew a payment in my bank. I paid for a month of Spotify and somehow returned the payment. Now my account is unaccesable. I am not sure on the em...

  • Casual Listener
  •   Plan Premium Country Netherlands Device iPhone 7 Operating System IOS 12   My Question or Issue I accidentally withdrew a payment in my bank. I paid for a month of Spotify and...
  • Mantisentil
  • Community Legend
  • 160 Views
  • 3 replies
  • 0 likes
  • 160 Views
  • 3 replies
  • 0 likes

Payment Method Changed to Paypal on its own

The past 3 years I've had autopay from my CC. This month, the charge was taken from my paypal account and i've never given Spotify that account information. I've changed it back to my CC but How is this possible? Nothing seems malicious at all, just ...

  • Newbie
  • The past 3 years I've had autopay from my CC. This month, the charge was taken from my paypal account and i've never given Spotify that account information.    I've changed it back to my ...
  • Billy-J
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching between premium accounts to get Google Home

PlanPremium + Headspace CountryUK My Question or IssueHi there; I'd like to switch to the Family plan to get the Google Home offer, but I also enjoy Premium + Headspace. If I switch to Family for a month, cancel and then switch back, does Headspace l...

  • Regular
  • Plan Premium + Headspace   Country UK   My Question or Issue Hi there; I'd like to switch to the Family plan to get the Google Home offer, but I also enjoy Premium + Headspace. If I ...
  • Guido
  • Spotify Legend
  • 468 Views
  • 5 replies
  • 0 likes
  • 468 Views
  • 5 replies
  • 0 likes

Solved!! Song Limit Ridiculous...

Spotify the 1% will increase over time the longer people are subscribers and the longer they are members their Library size will increase. It really takes nothing for you guys to remove this restriction. I was an original beta tester for Spotify befo...

  • Newbie
  • Spotify the 1% will increase over time the longer people are subscribers and the longer they are members their Library size will increase.  It really takes nothing for you guys to remove this re...
  • BevanW
  • Casual Listener
  • 603 Views
  • 2 replies
  • 0 likes
  • 603 Views
  • 2 replies
  • 0 likes

Premium Options

PlanPremium and Family PremiumCountryUSA Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy doesn't Spotify not make all Premium plans have the option to do add-ons and purchase those add-ons. Example: HULU add-on HULU (a...

  • Casual Listener
  • Plan Premium and Family Premium Country USA   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doesn't Spotify not make all Premium plans ha...
  • Billy-J
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Hulu
    Premium
  • 337 Views
  • 1 replies
  • 0 likes

Spotify is charging me the double cost that I usually pay

I have the membership for university students, but right now i saw that the charge that spotify did was for a normal membership, I want to know why and what should I do. PlanPremiumCountryMexico

  • Visitor
  • I have the membership for university students, but right now i saw that the charge that spotify did was for a normal membership, I want to know why and what should I do.   Plan Premium Cou...
  • AfterMore
  • Newbie
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Spotify has charged me twice for last month.

Hi,I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 on the 29th of March. I am really upset by this charg...

  • Casual Listener
  • Hi, I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 ...
  • Billy-J
  • Spotify Star
  • 145 Views
  • 3 replies
  • 0 likes
  • 145 Views
  • 3 replies
  • 0 likes

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