Got charged for the false plan

[박하루]

Plan

Premium Student

Country

Austria

Device

Samsung Galaxy S10+

Operating System

Android 12

My Question or Issue

I re-verified my student status last month and still got charged the normal fee instead of the students fee this month. How can I get the overcharged money back?

[AlejaR]

Hey @박하루,

Thanks for posting in the Community and welcome.

For what you kindly mentioned, it seems your discount has expired and that is why you started to be charged for Premium Individual. Once a student discount runs out, you go back to paying the standard monthly price as stated in the terms and conditions of the discount.

On another note, if you have already applied for another year of discount and the verification was successful, you will receive an email with the steps to follow to apply the discount to your account. Once the steps are completed, the discount will be reapplied to your account as of your next billing date.

Lastly, if you'd like to have further info, the best way to go would be to get in touch with our Customer Support team, so they can help you check your account more thoroughly. If you think you're eligible for a refund, they can help you with it as well. You can find out how to contact them here.

We hope you found this helpful. We're always here to help.