Commercial

[Zwevake]

Ik ben betalend lid van spotify... sinds een tijd komen in mijn afspeellijsten om de 3 nummers een reclamenummer. Dit bederft heel mijn afspeellijst en ik moet ELKE keer als ik mijn lijst op zet deze nr' s handmatig wissen.

Is het normaal dat je als betalend lid om de 3 nr's reclame krijgt? Hoe verwijder ik dit?

Groetjes

[OscarDC]

Hey @Zwevake

Thank you for reaching out to the Community and welcome. We moved your post from Chats to the help boards as its content fits better here.

Hope you don't mind me replying in English, as that's the official language of the Community!

If you're Premium subscriber, you should not receive any ad while listening to music. Usually, this type of issue happens when you log in to a different account by mistake. We'd recommend logging out and back in following the steps in this article.

If the issue persists, it's possible that the Premium account has different credentials to log in to. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest trying out these other methods to see if the issue persists. 

In case that the account doesn't show the Premium subscription after this, as we cannot access users accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. 

Hope this helps. If anything else comes up, the Community will be here for you.