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Please see below the most popular frequently asked questions.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7971 Views
  • 23 replies
  • 2 likes
  • 7971 Views
  • 23 replies
  • 2 likes

switch to premium DUO with 2 existing (premium) accounts

Hello, me and my bf both have a premium account but want to switch to premium DUO. But ofcourse we want to keep our playlists. How can we combine those 2 accounts and switch? It will save us some serious money

  • Newbie
  • Hello,   me and my bf both have a premium account but want to switch to premium DUO. But ofcourse we want to keep our playlists. How can we combine those 2 accounts and switch? It will save us...
  • Billy-J
  • Spotify Star
  • 2154 Views
  • 1 replies
  • 0 likes
  • 2154 Views
  • 1 replies
  • 0 likes

Spotify Premium for Samsung 6 months free trial problems

PlanSpotify Premium for Samsung 6 months free trialCountryItalyDeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or IssueI wanted to use the 6 months free trial of spotify premium for Samsung, but when I put the credit card information (...

  • Casual Listener
  • Plan Spotify Premium for Samsung 6 months free trial Country Italy Device Samsung Galaxy A51 Operating System Android 10   My Question or Issue I wanted to use the 6 months free trial ...
  • Nemat
  • Visitor
  • 1199 Views
  • 4 replies
  • 0 likes
  • 1199 Views
  • 4 replies
  • 0 likes

Premium subscription from Vodaphone, upgrade to Family??

Hi I have a premium plan following taking a new mobile contract out last year, my question is I would like to upgrade to family plan to allow the rest of the family to have there own music and stop me having to listen to bopbopbop !!!! Can I just upg...

  • Visitor
  • Hi I have a premium plan following taking a new mobile contract out last year, my question is I would like to upgrade to family plan to allow the rest of the family to have there own music and stop m...
  • Maxim
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Cannot join my girlfriend's Duo playlist due to "technical issues"

PlanPremium DuoCountryCanadaDeviceSamsung Galaxy S8 and Desktop Google ChromeOperating SystemAndroid Oreo My Question or IssueMy girlfriend purchased a Premium Duo plan and invited me to join the Duo plan. I was able to join the plan but I cannot joi...

  • Casual Listener
  • Plan Premium Duo Country Canada Device Samsung Galaxy S8 and Desktop Google Chrome Operating System Android Oreo   My Question or Issue My girlfriend purchased a Premium Duo plan ...
  • Maxim
  • Spotify Star
  • 751 Views
  • 3 replies
  • 0 likes
  • 751 Views
  • 3 replies
  • 0 likes

Solved!! Account Hacked and payment plan changed

HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan back but unfortunately I was already charged for the f...

  • Visitor
  • HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan bac...
  • Billy-J
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • Chaged
    Payment
    Stolen
  • 517 Views
  • 1 replies
  • 0 likes

I am being charged for having a free account. I DO NOT have any other accounts

PlanFree/PremiumCountryIndiaDeviceSamsung A5 (2016)Operating SystemAndroid Oreo Issue:I had taken a 3 month free trial version with no ads. At the end of 3 months, I logged-in to my Spotify account. However, I could not cancel my subscription since i...

  • Visitor
  •   Plan Free/Premium Country India Device Samsung A5 (2016) Operating System Android Oreo   Issue: I had taken a 3 month free trial version with no ads. At the end of 3 month...
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! How to switch my account from Premium Family to Duo

I am currently subscribed to Premium Family and would like to switch to Duo as there are only two people using the plan. The information I have found so far says that I can make this change from my Account page. When I click "Change Plan," the only o...

  • Casual Listener
  • I am currently subscribed to Premium Family and would like to switch to Duo as there are only two people using the plan. The information I have found so far says that I can make this change from my A...
  • Billy-J
  • Spotify Star
  • 1267 Views
  • 3 replies
  • 0 likes
  • 1267 Views
  • 3 replies
  • 0 likes

premium duo

PlanPremiumCountrynetherlandsDeviceiphone/laptopOperating SystemIOS 14/Windows 10 My Question or Issuei paid for spotify premium duo but my duo isnt/cant be activated.my account is stil on a free plan

  • Visitor
  • Plan Premium Country netherlands Device iphone/laptop Operating System IOS 14/Windows 10   My Question or Issue i paid for spotify premium duo but my duo isnt/cant be activated. my ac...
  • Billy-J
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • Duo
  • 386 Views
  • 1 replies
  • 0 likes

duo plan once a year

My Question or Issuerecently i was dropped from a family plan, and i cannot join another one for a year because of the once a year thing. if i try to join a duo plan will it work? or will it show that i cannot join it because i have to wait 12 months...

  • Visitor
  •   My Question or Issue recently i was dropped from a family plan, and i cannot join another one for a year because of the once a year thing. if i try to join a duo plan will it work? or will i...
  • Billy-J
  • Spotify Star
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Solved!! Hi

I didn't sign up for a family member planI had individual planI have these people I don't knowOn my family plan that are not my familyand not my address what do I do I don't want to pay for them ". I don't want to lose my Spotify artist account or my...

  • Casual Listener
  • I didn't sign up for a family member plan I had individual plan I have these people I don't know On my family plan that are not my family and not my address what do I do I don't want to pay for t...
  • Tracylee77
  • Casual Listener
  • 544 Views
  • 2 replies
  • 0 likes
  • 544 Views
  • 2 replies
  • 0 likes

Lost login details, being charged

PlanPremiumCountrySlovakiaDeviceXiaomi Mi8Operating SystemAndroid Oreo My Question or IssueHello,so i have lost an email from my spotify account, there is no way for me to find it, as long as i have wiped my phone. I tried every possibility i could r...

  • Casual Listener
  • Plan Premium Country Slovakia Device Xiaomi Mi8 Operating System Android Oreo   My Question or Issue Hello, so i have lost an email from my spotify account, there is no way for m...
  • Billy-J
  • Spotify Star
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Spotify subscription

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountryTurkeyDeviceXiaomi mi8SEOperating SystemAndroid 10 My Question or IssueI have a Spotify subscription on a card th...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan Premium Country Turkey Device Xiaomi mi8SE Operating System A...
  • Billy-J
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Annual Subscription gone?????

What happened to the annual subscription option?? My subscription is running out in a couple weeks and would like to renew it. I mean i guess i can do the 9.99 a month but you guys chance me and others unsubscribing when you start censoring content. ...

  • Casual Listener
  • What happened to the annual subscription option?? My subscription is running out in a couple weeks and would like to renew it.    I mean i guess i can do the 9.99 a month but you guys cha...
  • Billy-J
  • Spotify Star
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Cancel My Subscription if you censor speech

My Question or IssueIf you agree to your staff's demands to censor Joe Rogan's podcasts I will be cancelling my subscription immediately.You don't get to decide on my stance on free speech because you have an ideology that sees you offended by words.

  • Visitor
  • My Question or Issue If you agree to your staff's demands to censor Joe Rogan's podcasts I will be cancelling my subscription immediately. You don't get to decide on my stance on free speech becaus...
  • rum_ballsa_spit
  • Casual Listener
  • 697 Views
  • 2 replies
  • 9 likes
  • Free speech
  • 697 Views
  • 2 replies
  • 9 likes

From Premium to Family

Hi, I used to be on Family for several years and today I received the message i needed to pay to keep using, which I did. But i subscribed to Premium instead of family again. I was wondering if I could upgrade today to a family plan although I paid f...

  • Visitor
  • Hi, I used to be on Family for several years and today I received the message i needed to pay to keep using, which I did.   But i subscribed to Premium instead of family again.   I was ...
  • OneByBoo
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Multi house user

Hi, I have just started Spotify family plan, as for me and my kids. Who spent a certain number of days at another house hold. To benefit from the package, do we all have to be on the same wifi ? If that is the case what package is best ?

  • Visitor
  • Hi, I have just started Spotify family plan, as for me and my kids. Who spent a certain number of days at another house hold. To benefit from the package, do we all have to be on the same wifi ? If t...
  • OneByBoo
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Free Premium for students

Does free premium for students not apply to highschool students? I pay for my own account. I'm not in college yet but confused why a high schooler is unable to receive the student discount.

  • Visitor
  • Does free premium for students not apply to highschool students? I pay for my own account. I'm not in college yet but confused why a high schooler is unable to receive the student discount.  &n...
  • Maxim
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero cambiar los datos de tarjeta de débito y solo me ofrece la opción Paypal...

Mi banco me ha cambiado la tarjeta de débito con la que realizaba los pagos de mi suscripción Premium. He intentado cambiar en mi perfil los datos de la tarjeta y solo se muestra la opción de cambiar al método de pago Paypal. Yo no tengo cuenta de Pa...

  • Visitor
  • Mi banco me ha cambiado la tarjeta de débito con la que realizaba los pagos de mi suscripción Premium. He intentado cambiar en mi perfil los datos de la tarjeta y solo se muestra la opción de cambiar...
  • Ivan
  • Spotify Legend
  • 2119 Views
  • 1 replies
  • 1 likes
  • Social & Random
  • 2119 Views
  • 1 replies
  • 1 likes

how to end old subscription and start the other new one

I have two subscription in one account, how to end the old subscription and start the new subscription right away. I dont want to wait 3 month until the old one expired, can not find any change plan option or such.

  • Casual Listener
  • I have two subscription in one account, how to end the old subscription and start the new subscription right away. I dont want to wait 3 month until the old one expired, can not find any change plan ...
  • Billy-J
  • Spotify Star
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

Hola, me cobraron premium individual pero yo tenia el familiar

PlanPremiumCountryCHILE My Question or IssueHola comunidad, yo tuve los 3 meses gratis del premium familiar y al momento de pagar el plan me cobraron fue el premium individual.¿Como hago para pasarme al familiar sin tener que volver a pagar?

  • Visitor
  • Plan Premium Country CHILE   My Question or Issue Hola comunidad, yo tuve los 3 meses gratis del premium familiar y al momento de pagar el plan me cobraron fue el premium individual. ¿Com...
  • Billy-J
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes