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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4200 Views
  • 23 replies
  • 2 likes
  • 4200 Views
  • 23 replies
  • 2 likes

Superuser Contribution 3 month subscription free plan offer even though I have premium

PlanPremiumCountryUsaDeviceiPad Operating System(iOS 13.5.1) My Question or IssueI continue to get email offers to join for 3 months for free but when I try, I am told that the offer is only for ‘new’ members. I even get the same message in a full ba...

  • Newbie
  • Plan Premium Country Usa Device iPad  Operating System (iOS 13.5.1)   My Question or Issue I continue to get email offers to join for 3 months for free but when I try, I am told t...
  • kim04
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Credit card

Hi everyone , my credit card has vanished this morning, i need my credit card number to buy something in online shop. Do you know guys how to check my credit card number from spotify? Because i think i can find my credit card number from this spotify...

  • Visitor
  • Hi everyone 👋, my credit card has vanished this morning, i need my credit card number to buy something in online shop. Do you know guys how to check my credit card number from spotify? Because i thi...
  • Billy-J
  • Spotify Star
  • 704 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 704 Views
  • 3 replies
  • 0 likes

Wrong Plan purchased

I purchased a plan (pre-paid) but I realised I am not eligible for it (50%off for new users).The receipt number is 1334663511000101-1-1Need to understand if this premium plan will work or will get a refund so that I can go for a supported premium pla...

  • Casual Listener
  • I purchased a plan (pre-paid) but I realised I am not eligible for it (50%off for new users). The receipt number is 1334663511000101-1-1 Need to understand if this premium plan will work o...
  • Billy-J
  • Spotify Star
  • 395 Views
  • 3 replies
  • 0 likes
  • Wrong Plan
  • 395 Views
  • 3 replies
  • 0 likes

Superuser Contribution Delete Payment method

My brother added my card to his account he said he deleted my card from his account but I am still getting charged for his subscription if I am charged next month for his account I will be in the red can I get some help please my account is student p...

  • Visitor
  •  My brother added my card to his account he said he deleted my card from his account but I am still getting charged for his subscription if I am charged next month  for his account I will b...
  • Ivan
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! If I buy a yearly subscription will it add to my current 3 month trial or over-ride it ?

PlanPremiumDeviceWindows LaptopOperating SystemWindows 7 My Question or IssueI had opted for a 3 month Premium trial from Spotify, I have cancelled this premium subscription so that It does not auto-renew after its expiry in 3 months.Now Spotify come...

  • Casual Listener
  • Plan Premium Device Windows Laptop Operating System Windows 7   My Question or Issue I had opted for a 3 month Premium trial from Spotify, I have cancelled this premium subscription so t...
  • adityashanker1
  • Casual Listener
  • 1477 Views
  • 3 replies
  • 0 likes
  • 1477 Views
  • 3 replies
  • 0 likes

Problemas con plan familiar premium

No se requiere ninguna de las siguientes informaciones. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.Plan Premium familiar PaísChileDispositivoSamsung galaxy A10Sistema operativoAndroid Mi pregunta o problemaHac...

  • Casual Listener
  • No se requiere ninguna de las siguientes informaciones. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan  Premium familiar   País Chile Dispos...
  • Joaquin17
  • Casual Listener
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

My account is free while im paying for Premium

PlanPREMIUMCountryPolandDeviceSamsung Galaxy Note 10+Operating SystemAndroid My Question or IssueHello,I have spotify Premium for a Long Time.Every month i was paying 20PLN for Premium .Last Time i saw i have free account assignation, but im still pa...

  • Visitor
  • Plan PREMIUM Country Poland Device Samsung Galaxy Note 10+ Operating System Android   My Question or Issue Hello, I have spotify Premium for a Long Time. Every month i was paying 20P...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution We've received a chargeback relating to your Spotify account...

Hi there, I've received the following email from you which says that there was a problem with my subscription: "We recently received a chargeback from your payment provider, relating to a payment for your Spotify account.The funds have automatically ...

  • Newbie
  • Hi there, I've received the following email from you which says that there was a problem with my subscription:   "We recently received a chargeback from your payment provider, relating to...
  • Xenia
  • Moderator
  • 571 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 571 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution student into family premium will he lose his songs?

Hi. middle aged mum here trying to keep the family happy and need advice.I live in Uk. i don’t currently have a plan but my son does who lives here. He has the single plan. However he is a student, but in between college and uni this September. He do...

  • Casual Listener
  • Hi.  middle aged mum here trying to keep the family happy and need advice. I live in Uk.  i don’t currently have a plan but my son does who lives here. He has the single plan. However he...
  • Mario
  • Spotify Legend
  • 404 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 404 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cannot switch from Premium to Premium Family

PlanPremiumCountrySouth Africa My Question or IssueWhen I try to select Spotify Premium Family. The page refreshed and just stay on the same page and from what I can tell didn't switch plans. I tried this on my phone and my laptop. Kind Regards

  • Visitor
  • Plan Premium Country South Africa   My Question or Issue When I try to select Spotify Premium Family. The page refreshed and just stay on the same page and from what I can tell didn't...
  • Ivan
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay by Mobile not working

I'm trying to renew my subscription through mobile payment, but when after entering my mobile number and pressing continue this message appears, "Oops, something went wrong. Please try again or contact our support team."

  • Newbie
  • I'm trying to renew my subscription through mobile payment, but when after entering my mobile number and pressing continue this message appears, "Oops, something went wrong. Please try again or conta...
  • Xenia
  • Moderator
  • 2184 Views
  • 3 replies
  • 0 likes
  • 2184 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu with Student Premium Won't Work

I have student premium and I activated Hulu on my Spotify account, but whenever I go to Hulu, it's telling me I still have to pay for Hulu even though the accounts are linked. Anyone know how to fix?

  • Visitor
  • I have student premium and I activated Hulu on my Spotify account, but whenever I go to Hulu, it's telling me I still have to pay for Hulu even though the accounts are linked. Anyone know how to fix?...
  • Elena
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account -149 Monthly Subscription

PlanFree/PremiumCountryPhilippinesDeviceOppo A9 2020Operating SystemAndroid 9 COLOR OS 6 My Question or IssueWhy the Spotify deducted me again? I already paid last Friday (06/12/2020) for my subscription and right now (06/16/2020) Spotify deducted me...

  • Regular
  • Plan Free/Premium Country Philippines Device Oppo A9 2020 Operating System Android 9 COLOR OS 6   My Question or Issue Why the Spotify deducted me again? I already paid last Friday (06...
  • Xenia
  • Moderator
  • 3976 Views
  • 6 replies
  • 0 likes
  • 3976 Views
  • 6 replies
  • 0 likes

Premium subscription renewals in an active subscription

PlanPremiumCountryIndia DeviceGoogle Pixel 3Operating SystemAndroid My Question or IssueI am an active premium subscriber until the end of the year. However, I see Spotify has reduced the premium yearly plan's pricing to Rs. 699 in India. I want to a...

  • Newbie
  • Plan Premium Country India   Device Google Pixel 3 Operating System Android   My Question or Issue I am an active premium subscriber until the end of the year. However, I see Spo...
  • Billy-J
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • renewal
  • 291 Views
  • 1 replies
  • 0 likes

I paid my bill. Still saying I haven't

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Playing podcasts in work training

I am interested in using my Spotify account to play podcasts as part of some learning and development sessions for my employees at work. We would just be listening together from my account, and having a discussion. I cannot find anything in the usage...

  • Visitor
  • I am interested in using my Spotify account to play podcasts as part of some learning and development sessions for my employees at work. We would just be listening together from my account, and havin...
  • Luan
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay using MCO credit card

I tried to upgrade to Spotify premium and using my new MCO Visa card for payment. However I am getting error message “Something went wrong. Try agin, or get help”. I tried many times using iPhone and iMac to make payment. All failed. Please advice ho...

  • Regular
  • I tried to upgrade to Spotify premium and using my new MCO Visa card for payment.   However I am getting error message “Something went wrong.  Try agin, or get help”.    I tr...
  • simbob
  • Casual Listener
  • 7630 Views
  • 16 replies
  • 5 likes
  • Account
    Other
    Subscription
  • 7630 Views
  • 16 replies
  • 5 likes

Superuser Contribution No puedo acceder a la oferta premium 3 meses por 9,99 EUR

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCancelé mi suscripción el mes de febrero y quiero activar la oferta de 3 meses por 9,99 pero ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Cancelé...
  • Elena
  • Moderator
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription

PlanFamily PremiumCountrySouth AfricaDevice(Windows, Samsung Devices)Operating System(Windows 10) My Question or IssueGood Day,I'm trying to upgrade to the family plan, but the plan only provides one payment method which is with Vodacom. Would it be ...

  • Casual Listener
  • Plan Family Premium Country South Africa Device (Windows, Samsung Devices) Operating System (Windows 10)   My Question or Issue Good Day, I'm trying to upgrade to the family plan, but...
  • Ivan
  • Spotify Legend
  • 430 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 430 Views
  • 3 replies
  • 0 likes

Hulu. It's in my plan, why can't I activate it?

Plan: Spotify Premium with HuluCountry: USAPlatform: PC and AndroidOS: Windows 10 I have spotify premium with hulu but I never did anything but use spotify. Now I want to activate hulu. I tried all the instructional posts I could try, but it always e...

  • Music Fan
  • Plan: Spotify Premium with Hulu Country: USA Platform: PC and Android OS: Windows 10   I have spotify premium with hulu but I never did anything but use spotify.  Now I want to activat...
  • fitz-rob
  • Visitor
  • 1972 Views
  • 13 replies
  • 0 likes
  • Hulu
  • 1972 Views
  • 13 replies
  • 0 likes