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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15834 Views
  • 27 replies
  • 3 likes
  • 15834 Views
  • 27 replies
  • 3 likes

Superuser Contribution Kazakhstan Price Currency

Hello, I have seen few topics regarding the prices in Kazakhstan, and spotify team said that they strive to offer Premium at a competitive price but it's not the case for Kazakhstan because it's currently the most expensive music streaming service.No...

  • Newbie
  • Hello, I have seen few topics regarding the prices in Kazakhstan, and spotify team said that they strive to offer Premium at a competitive price but it's not the case for Kazakhstan because it's...
  • Eni
  • Moderator
  • 830 Views
  • 1 replies
  • 0 likes
  • kazakhstan
    Price
  • 830 Views
  • 1 replies
  • 0 likes

Sharing playlist premium vs free

Hi, I have Spotify Premium and share a playlist with my friend who uses the free version. She can add songs ok but she cannot open the list nor can she listen to it. Is this because she isn’t paying ? I’m in the UK, using iPhone 11Pro with the latest...

  • Casual Listener
  • Hi,  I have Spotify Premium and share a playlist with my friend who uses the free version. She can add songs ok but she cannot open the list nor can she listen to it.  Is this becau...
  • LilMissBritain
  • Casual Listener
  • 1914 Views
  • 3 replies
  • 0 likes
  • 1914 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student premium change country from US to Canada.

PlanStudent PremiumCountryCanada DeviceXiaomi Mi 9 liteOperating SystemAndroid My Question or IssueHello all,I was a student in the US and I subscribed to Spotify student premium in the US. Now, I moved to Canada to continue my studies and here is my...

  • Newbie
  • Plan Student Premium Country Canada   Device Xiaomi Mi 9 lite Operating System Android   My Question or Issue Hello all, I was a student in the US and I subscribed to Spotify ...
  • Ver
  • Spotify Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • country change
    payment methods
    Student Discount Canada
    student premium
    Student premium help
  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't have an option to cancel my premium duo

PlanPremium duoCountryIndiaDevice Macbook Pro 2019Operating SystemiOS 10 My Question or IssueI want to switch from a premium duo account to a premium individual account however, I don't have an option to "cancel plan". I'm the manager of the duo acco...

  • Newbie
  • Plan Premium duo Country India Device  Macbook Pro 2019 Operating System iOS 10   My Question or Issue I want to switch from a premium duo account to a premium individual account ...
  • Maxim
  • Spotify Star
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution On student subscription still getting charged regular price

I signed up for the student subscription since the very begining two years ago, three months in i was being charged regular price again and didnt notice until five months later. When i contacted customer service they switched my subscription back to ...

  • Newbie
  • I signed up for the student subscription since the very begining two years ago, three months in i was being charged regular price again and didnt notice until five months later. When i contacted cust...
  • Yordan
  • Moderator
  • 515 Views
  • 2 replies
  • 1 likes
  • 515 Views
  • 2 replies
  • 1 likes

Superuser Contribution Accidentally getting premium on second account

Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff.The problem is, I got the subscription to the wrong account. 路‍I have 2 accounts, I haven't used one for a long time and it is empty, so there i...

  • Casual Listener
  • Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff. The problem is, I got the subscription to the wrong account. 🤷‍♂️ I have 2 accounts, I ha...
  • Elena
  • Moderator
  • 700 Views
  • 3 replies
  • 0 likes
  • 700 Views
  • 3 replies
  • 0 likes

Migrate plan

PlanPremium FamilyCountryUSDeviceSamsung Galaxy s10Operating SystemAndroid My Question or IssueI want to migrate out of a Premium Family plan into my own Premium plan. Can i do this without losing any of my content or feat

  • Newbie
  • Plan Premium Family Country US Device Samsung Galaxy s10 Operating System Android    My Question or Issue I want to migrate out of a Premium Family plan into my own Premium plan. ...
  • AdamDamon
  • Spotify Star
  • 817 Views
  • 1 replies
  • 0 likes
  • Premium
  • 817 Views
  • 1 replies
  • 0 likes

Solved!! Is there a way to pay for the Premium the price of my home country

My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium anymore. I really need my music, so I would like to...

  • Casual Listener
  • My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium ...
  • Taylith
  • Community Legend
  • 895 Views
  • 1 replies
  • 1 likes
  • 895 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Trial didn’t start/ irresponsible customer service

CountryTaiwan (ROC) Operating SystemiOS 15 My Question or IssueI registered and start 30 days trial via Apple ID, this account is used to test lyrics function, after lyrics finally appear in my main account, I don’t use it anymore. But I didn’t notic...

  • Regular
  • Country Taiwan (ROC)   Operating System iOS 15   My Question or Issue I registered and start 30 days trial via Apple ID, this account is used to test lyrics function, after lyrics fi...
  • Alex
  • Spotify Legend
  • 1173 Views
  • 5 replies
  • 0 likes
  • 1173 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Duo Mix doesn't appear | Can't join Duo Mix

PlanPremium - Spotify DuoCountryGreece My Question or IssueHi Everyone,I have purchased duo premium, but when I go to the duo page on my profile , I can't find the option to join Duo Mix, nor does my partner. It's not where it should be, as you can s...

  • Casual Listener
  • Plan Premium - Spotify Duo Country Greece     My Question or Issue Hi Everyone, I have purchased duo premium, but when I go to the duo page on my profile , I can't find the opt...
  • Luan
  • Spotify Star
  • 2688 Views
  • 4 replies
  • 0 likes
  • 2688 Views
  • 4 replies
  • 0 likes

Problem renewing Spotify Premium with Mastercard

To Whom It May Concern, My user number is 121917635. I have been trying to pay for Spotify Premium in Canada for over a month using my Mastercard, but I continually receive the following message: Oops, something went wrong. Please try again or contac...

  • Regular
  • To Whom It May Concern,   My user number is 121917635. I have been trying to pay for Spotify Premium in Canada for over a month using my Mastercard, but I continually receive the following mes...
  • Maxim
  • Spotify Star
  • 1426 Views
  • 9 replies
  • 2 likes
  • 1426 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution My forum posts are being deleted

PlanPremiumCountryGermany Hello. I was participating in a forum thread concerning an issue with Amazon Echo devices and did edit my first entry with more info, which was then deleted. Not knowing what I did wrong I wrote a new one, which was also ins...

  • Casual Listener
  • Plan Premium Country Germany   Hello. I was participating in a forum thread concerning an issue with Amazon Echo devices and did edit my first entry with more info, which was then deleted. ...
  • Eni
  • Moderator
  • 1062 Views
  • 7 replies
  • 0 likes
  • 1062 Views
  • 7 replies
  • 0 likes

cant subs but credit card got charged

PlanFree wants to sub premium duoCountryIndonesiaDeviceMi 11 LiteOperating SystemAndroid 11 My Question or IssueI created an account using gmail and I want to subs premium duo so I input my credit card number. After I input my number, it says I not e...

  • Newbie
  • Plan Free wants to sub premium duo Country Indonesia Device Mi 11 Lite Operating System Android 11   My Question or Issue I created an account using gmail and I want to subs premium du...
  • Maxim
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps telling me to upgrade to premium, even though I have premium duo

It's kind of annoying that every time I go to the web site, it wants me to update to premium. But I already have premium duo, and it seems it should recognize that.

  • Regular
  • It's kind of annoying that every time I go to the web site, it wants me to update to premium. But I already have premium duo, and it seems it should recognize that.
  • Jeremy
  • Spotify Legend
  • 1889 Views
  • 5 replies
  • 0 likes
  • 1889 Views
  • 5 replies
  • 0 likes

Superuser Contribution Updating payment method redirects to purchase more expensive plan

My payment card got renewed and I got an email from you. I started to type the info to my account and was about to click 'Next' whe I realised that you were trying to make me subscribe to the 14,99 Duo plan instead of the Student plan I have now. I d...

  • Casual Listener
  • My payment card got renewed and I got an email from you. I started to type the info to my account and was about to click 'Next' whe I realised that you were trying to make me subscribe to the 14,99 D...
  • Luan
  • Spotify Star
  • 826 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 826 Views
  • 1 replies
  • 1 likes

Superuser Contribution Сhange the payment method to a non-Russian card

PlanFamilyCountryRussia Hello! I want to change the payment method to a non-Russian card because I guess that I can't do the next payment with the Russian one. But I can't find any possibility to manage my payments in Settings. How can I do it now?

  • Newbie
  • Plan Family Country Russia   Hello! I want to change the payment method to a non-Russian card because I guess that I can't do the next payment with the Russian one. But I can't find any pos...
  • Jeremy
  • Spotify Legend
  • 351 Views
  • 1 replies
  • 4 likes
  • 351 Views
  • 1 replies
  • 4 likes

Superuser Contribution Can't pay with my Mastercard in Nigeria

PlanStudent premiumCountryNigeriaDeviceAndroidOperating SystemAndroid My Question or IssueI can't pay with my Gt bank mastercard in Nigeria please help.

  • Newbie
  •   Plan Student premium Country Nigeria Device Android Operating System Android   My Question or Issue I can't pay with my Gt bank mastercard in Nigeria please help.   &n...
  • Yordan
  • Moderator
  • 1513 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1513 Views
  • 1 replies
  • 0 likes

Why My Subscribe Premium Mini not change to Family?

Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Please Help me. Plan Premium Country Indonesia My Issue

  • Casual Listener
  • Hai,   I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in  Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Pl...
  • Maxim
  • Spotify Star
  • 367 Views
  • 3 replies
  • 0 likes
  • Subscription
    Troubleshooting
  • 367 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Library deleted and they downgraded me to free but still charged for Premium

PlanPremiumCountry DeviceiPhone XR Operating System My Question or IssueHello, yesterday during the outage issue I was locked out of my account. When I finally got back in, my entire library was gone and my subscription to Premium was downgraded to t...

  • Casual Listener
  •   Plan Premium Country   Device iPhone XR    Operating System   My Question or Issue Hello, yesterday during the outage issue I was locked out of my account. When ...
  • Yordan
  • Moderator
  • 661 Views
  • 5 replies
  • 1 likes
  • 661 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Problem with debit card payment

PlanFree/PremiumCountryPolandOperating System(Android and Windows10) My Question or IssueI received message that is the problem with my debit card payment for Spotify Premium.I entered my debit card for payment details again and I received "Payment f...

  • Casual Listener
  • Plan Free/Premium Country Poland Operating System (Android and Windows10)   My Question or Issue I received message that is the problem with my debit card payment for Spotify Premium. I...
  • parnaran
  • Casual Listener
  • 960 Views
  • 8 replies
  • 0 likes
  • 960 Views
  • 8 replies
  • 0 likes