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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19362 Views
  • 27 replies
  • 4 likes
  • 19362 Views
  • 27 replies
  • 4 likes

Superuser Contribution Payment declined

“The payment failed. Please try again, or use a different payment method. Go to our support.” Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify accept amex card? Country Bangladesh

  • Casual Listener
  •   “The payment failed. Please try again, or use a different payment method. Go to our support.”  Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify...
  • Alex
  • Spotify Legend
  • 1622 Views
  • 5 replies
  • 0 likes
  • 1622 Views
  • 5 replies
  • 0 likes

Payment successful via google pay but spotify refuses to activate premium

Plan Premium Country India Device (iPhone) Operating System (iOS 12) My Question or Issue Like previous month this month too on 27th Aug i made a payment for Spotify premium via google pay. The amount was paid successfully and google says that its su...

  • Casual Listener
  • Plan Premium Country India Device (iPhone) Operating System (iOS 12)   My Question or Issue Like previous month this month too  on 27th Aug i made a payment for Spotify ...
  • sand87ch
  • Casual Listener
  • 1367 Views
  • 5 replies
  • 0 likes
  • 1367 Views
  • 5 replies
  • 0 likes

Superuser Contribution Anulowanie subskrypcji bez logowania na konto

Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pieniędzy na konto z którego nie mogę korzystać?

  • Visitor
  • Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pien...
  • Dian
  • Spotify Legend
  • 4948 Views
  • 1 replies
  • 0 likes
  • 4948 Views
  • 1 replies
  • 0 likes

Superuser Contribution como recuperar el usuario a traves de la tarjeta de credito

Buenas tardes Comunidad, les comento mi problema...Hace años contrate el servicio (que hasta el dia de hoy pago) con un correo que no recuerdo, actualmente tengo dos correos que uso y los dos tienen cuentas free distintas, pero al hacerla premium me ...

  • Newbie
  • Buenas tardes Comunidad, les comento mi problema... Hace años contrate el servicio (que hasta el dia de hoy pago) con un correo que no recuerdo, actualmente tengo dos correos que uso y los dos ...
  • Yordan
  • Moderator
  • 8605 Views
  • 3 replies
  • 0 likes
  • 8605 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why do I get adverts on Premium?

I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.

  • Visitor
  • I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.
  • Ygrecd
  • Visitor
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Unable to get premium on a new account.

PlanFreeCountryAustralia DeviceiPhone 12 My Question or IssueI have deactivated my old Spotify account as I wanted to start over fresh without having old recommendations. I created a new account (current one to post this) and linked it to my apple. W...

  • Casual Listener
  • Plan Free Country Australia   Device iPhone 12     My Question or Issue I have deactivated my old Spotify account as I wanted to start over fresh without having old recommend...
  • Maxim
  • Spotify Star
  • 679 Views
  • 3 replies
  • 0 likes
  • 679 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 month premium activated, but no premium

Plan: PremiumCountry: The Netherlands Device iPhone 12Operating SystemiOS 15.5 My Question or IssueStarted my 3 month free subscription yesterday. Paid via iDeal. Paid €0,01 and received it back from the bank (to verify the back account ). I have pr...

  • Casual Listener
  •   Plan: Premium Country: The Netherlands   Device  iPhone 12 Operating System iOS 15.5   My Question or Issue Started my 3 month free subscription yesterday. Paid via iDeal....
  • AndresM
  • Moderator
  • 968 Views
  • 3 replies
  • 0 likes
  • 968 Views
  • 3 replies
  • 0 likes

Superuser Contribution Prepaid Visa Cards wont work anymore

So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have money on the card. Is Spotify not accepting prepaid cards a...

  • Newbie
  •   So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have ...
  • Kiril
  • Moderator
  • 1270 Views
  • 1 replies
  • 0 likes
  • 1270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong. Please try again. Subscription

PlanFreeUnited States of America DeviceiPhone 12Operating SystemiOS 15.4.1 My Question or IssueHi! So, I’ve been planning on purchasing this free 3 month subscription for Spotify, but I wanted to drag it out as long as possible hence why I’m attempti...

  • Casual Listener
  • Plan Free United States of America   Device iPhone 12 Operating System iOS 15.4.1   My Question or Issue Hi! So, I’ve been planning on purchasing this free 3 month subscription fo...
  • Alex
  • Spotify Legend
  • 444 Views
  • 3 replies
  • 1 likes
  • 444 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pagamento

Olá, Bom dia ,Não estou conseguindo alterar minha forma de pagamento, pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento, poderia me ajudar.Já entrei em todos os tipos de suporte mas não da certo para alterar o...

  • Visitor
  • Olá,  Bom dia , Não estou conseguindo alterar minha forma de pagamento,  pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento,  poderia me ajuda...
  • OscarDC
  • Moderator
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't charge for my Student plan

 I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my card is fine), it gives me Screenshot #2. It says that I do...

Screenshot_2022-05-19-18-37-18-423_com.spotify.music.jpg Screenshot_2022-05-19-18-36-56-610_com.spotify.music.jpg
  • Newbie
  •   I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my ca...
  • Dian
  • Spotify Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will there be a $9.99 for 3 months Premium deal for Summer 2021?

Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I haven't got anything yet this year, so I'm curious if...

  • Casual Listener
  • Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I ha...
  • Dian
  • Spotify Legend
  • 8460 Views
  • 5 replies
  • 0 likes
  • 8460 Views
  • 5 replies
  • 0 likes

account

My Question or Issuei paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it same day so please refund is needed thank you

  • Newbie
  •     My Question or Issue i paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it ...
  • Maxim
  • Spotify Star
  • 894 Views
  • 1 replies
  • 0 likes
  • 894 Views
  • 1 replies
  • 0 likes

Free trail

I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account and never had a trail and a new card as well.

  • Newbie
  • I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account ...
  • AdamDamon
  • Spotify Star
  • 823 Views
  • 1 replies
  • 0 likes
  • 823 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas plan duo

Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa

  • Visitor
  • Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa   
  • OscarDC
  • Moderator
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting Duo account to daughters phone

I paid for duos so my daughter can listen, when I send her the link it’s asking fir log in info. When She enters my log in info it’s still just the one account. What am I doing wrong?

  • Visitor
  • I paid for duos so my daughter can listen, when I send her the link it’s asking fir log in info. When She enters my log in info it’s still just the one account. What am I doing wrong? 
  • OscarDC
  • Moderator
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

I can't try the premium trial

PlanFreeCountryU.S.ADeviceLenovo Laptop/iPhone 13Operating SystemWindows 10/iOS My Question or Issue Today was the last day to start the free 3-month premium trial, so I decided to go ahead and try it out. I have never tried premium or a premium tria...

  • Casual Listener
  • Plan Free Country U.S.A Device Lenovo Laptop/iPhone 13 Operating System Windows 10/iOS   My Question or Issue   Today was the last day to start the free 3-month premium trial, so...
  • Maxim
  • Spotify Star
  • 493 Views
  • 3 replies
  • 0 likes
  • free trial
    Free trial not working
  • 493 Views
  • 3 replies
  • 0 likes

Superuser Contribution Incorrect Phone Number

PlanFreeCountryUKDeviceiphone 7Operating Systemlatest ios update My Question or IssueA couple months ago i cancelled my spotify premium subscription meaning i would be able to subscribe to the 3 months for £9.99 plan. Everything went fine with puttin...

  • Visitor
  • Plan Free Country UK Device iphone 7 Operating System latest ios update   My Question or Issue A couple months ago i cancelled my spotify premium subscription meaning i would be able t...
  • Vasil
  • Moderator
  • 1108 Views
  • 1 replies
  • 0 likes
  • 1108 Views
  • 1 replies
  • 0 likes

Superuser Contribution How sportify is rejecting my card without a valid reasoning

Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's the issue

  • Visitor
  • Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's ...
  • Dian
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for students not working

I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for students option anymore, showing the help about student pr...

  • Visitor
  • I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for student...
  • Alex
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes