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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69857 Views

18 replies

94 likes

  • 69857 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133976 Views

69 replies

10 likes

Premium for Family
  • 133976 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

71729 Views

89 replies

4 likes

  • 71729 Views
  • 89 replies
  • 4 likes

How can I download an invoice with VAT for my premium plan?

I am using a Premium account. Law in Poland needs an invoice for even $1 going out of the account to be linked to an invoice. I can't find an option to download an invoice or add VAT anywhere.

Visitor

I am using a Premium account. Law in Poland needs an invoice for even $1 going out of the account to be linked to an invoice.   I can't find an option to download an invoice or add VAT an...

Maxim

Spotify Star

2182 Views

1 replies

1 likes

  • 2182 Views
  • 1 replies
  • 1 likes

Superuser Contribution Emisión de factura

El día de hoy me han enviado un correo en el cual dan aviso de un incremento en el precio de mi suscripción por el concepto de impuestos. Ya que van a comenzar a realizar el cobro del mismo, ¿cual será el método para la solicitud de factura? El impue...

Casual Listener

El día de hoy me han enviado un correo en el cual dan aviso de un incremento en el precio de mi suscripción por el concepto de impuestos.  Ya que van a comenzar a realizar el cobro del mismo, ¿...

IvanZenteno

Newbie

6476 Views

6 replies

0 likes

  • 6476 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Re: Subscription plans in Azerbaijan

PlanFamily/PremiumCountryAzerbaijanDeviceXiaomi Redmi 5aOperating SystemAndroid 8.1 There is currently only premium spotify plan in Azerbaijan. Me and my family would like to use Family plan. Is it temporary or not?

Casual Listener

  Plan Family/Premium Country Azerbaijan Device Xiaomi Redmi 5a Operating System Android 8.1   There is currently only premium spotify plan in Azerbaijan. Me and my family would l...

Shabrang

Newbie

2161 Views

7 replies

5 likes

  • 2161 Views
  • 7 replies
  • 5 likes

Superuser Contribution Premium doesnt work

I recently upgraded my spotify to premium using the free 3 month trial thats going on right now. I revieved a receipt per email and checked multiple times if it really was the right account, yet the account still shows as free. I tried the same with ...

Visitor

I recently upgraded my spotify to premium using the free 3 month trial thats going on right now. I revieved a receipt per email and checked multiple times if it really was the right account, yet the ...

Alex

Spotify Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambie a Premium, llego el recibo por E-Mail, pero no esta el codigo premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Dian

Spotify Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Solved!! 2 months premium for friends

So i recently got premium and then a notification popped up which gave me a refferal link that I could pass on to my friends giving them free premium for two months , my query is that after the two months end , does the subscription fee get billed to...

Casual Listener

So i recently got premium and then a notification popped up which gave me a refferal link that I could pass on to my friends giving them free premium for two months , my query is that after the two m...

Maxim

Spotify Star

1646 Views

3 replies

0 likes

  • 1646 Views
  • 3 replies
  • 0 likes

Suscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey my name is sarah im from colombia and i just had an issue with the 3 month free trial tha...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey my ...

Maxim

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan changed from individual to duo after updating card info

my plan changed from individual to duo after updating my card info, is there any way to revert this mess? I DO NOT want or pĺan to share my plan with anyone so i dont **bleep**ing care about duo I WANT MY MONEY BACK I?M PAYING WITH A PREPAID CARD

Newbie

my plan changed from individual to duo after updating my card info, is there any way to revert this mess? I DO NOT want or pĺan to share my plan with anyone so i dont **bleep**ing care about duo &nb...

Jeremy

Spotify Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to upgrade to premium even after payment

I have updated payment to premium this month too but my spotify account seems to not be able to switch to premium. Please look into it

Visitor

I have updated payment to premium this month too but my spotify account seems to not be able to switch to premium. Please look into it

OscarDC

Moderator

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution New way to share content with account users to avoid content from being stopped.

Allow (even if it needs to be a paid feature) to play content from the same account (playlists, etc.) in at least two devices. It is extremely annoying to build music playlists with the entire family at home but when loading up the list in my car no ...

Visitor

Allow (even if it needs to be a paid feature) to play content from the same account (playlists, etc.) in at least two devices. It is extremely annoying to build music playlists with the entire family...

AlejaR

Moderator

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Didn't get premium trial

PlanPremiumCountrySaudi ArabiaDeviceiPhone xrOperating Systemlatest oneMy Question or IssueI just subscribed to a one month premium plan but I didn't get my three months free trial. why is that? This is my first time subscribing in Spotify ever.

Casual Listener

Plan Premium Country Saudi Arabia Device iPhone xr Operating System latest one My Question or Issue I just subscribed to a one month premium plan but I didn't get my three months free trial....

Yordan

Moderator

451 Views

2 replies

0 likes

  • 451 Views
  • 2 replies
  • 0 likes

Change Plan Question

What day would it be best to change a spotify plan?Currently I want to change from the individual premium plan paid by my Paypal to the premium duo . I checked my account and it said that the plan would "automatically renew on 2022-09-15.", but when ...

Visitor

What day would it be best to change a spotify plan? Currently I want to change from the individual premium plan paid by my Paypal to the premium duo . I checked my account and it said that the plan ...

Maxim

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Premium will be canceled and my credit card doesn't expire until 2026! Help please

PlanPremiumCountryCanadaDeviceSamsung Galaxy S9+ My Question or IssueMy Premium will be canceled and my credit card doesn't expire until 2026! Help please

Visitor

Plan Premium Country Canada Device Samsung Galaxy S9+   My Question or Issue My Premium will be canceled and my credit card doesn't expire until 2026! Help please

Lyubka

Moderator

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double billed since 2018 - refund demanded

PlanPremiumCountryUKDeviceMacbook Pro 2020 modelOperating SystemMacOS My Question or IssueWe have just discovered that we have been paying twice for Spotify premium since October of 2018! We only discovered this when we contacted the help desk to ask...

Casual Listener

Plan Premium Country UK Device Macbook Pro 2020 model Operating System MacOS   My Question or Issue We have just discovered that we have been paying twice for Spotify premium since Oct...

nmcbennett

Casual Listener

463 Views

2 replies

0 likes

Double Charged
overpaid
Refund Requested
  • 463 Views
  • 2 replies
  • 0 likes

I would like to cancel my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AdamDamon

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Premium with gift card

If o activate the 7€ gift card I get the 3 months of premium promo?

Newbie

If o activate the 7€ gift card I get the 3 months of premium promo?

Maxim

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I have subscribed but still it was showing free user

Visitor

I have subscribed but still it was showing free user

OscarDC

Moderator

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Regarding payment of premium

Sir,I am a daily subscriber of Spotify. I paid my subscription fees through UPI payment the payment has been done but my premium is not updated. So, I request you to kindly look into my subscription details so that I can get my premium.

Visitor

Sir, I am a daily subscriber of Spotify. I paid my subscription fees through UPI payment the payment has been done but my premium is not updated. So, I request you to kindly look into my subscripti...

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

Superuser Contribution Message saying i can’t be premium

hi, I want to be premium solo but it won’t let me. Every time I click on any premium option it says that it’s not available for me but I’m no student and from Canada. Why can’t i access the solo subscription.PlanFree to premium solo CountryCanada Dev...

Visitor

hi, I want to be premium solo but it won’t let me. Every time I click on any premium option it says that it’s not available for me but I’m no student and from Canada. Why can’t i access the solo subs...

1sn65dt1-_s7d

Newbie

435 Views

2 replies

0 likes

  • 435 Views
  • 2 replies
  • 0 likes