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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5346 Views
  • 23 replies
  • 2 likes
  • 5346 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium problem

I bought spotify with my ininal card, it tooks my money but my account is still free.How can i solve this ?

  • Casual Listener
  • I bought spotify with my ininal card, it tooks my money but my account is still free.How can i solve this ?  
  • Elena
  • Moderator
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Duo Error

Hi, I updated my Premium DUO account so that my girlfriend could subscribe but at the time of entering the address it generates an error, and the help link is missing (404 error). I tried entering exactly the same address as the subscriber and by geo...

  • Newbie
  • Hi,   I updated my Premium DUO account so that my girlfriend could subscribe but at the time of entering the address it generates an error, and the help link is missing (404 error).   I...
  • Ivan
  • Spotify Legend
  • 10152 Views
  • 9 replies
  • 7 likes
  • 10152 Views
  • 9 replies
  • 7 likes

Superuser Contribution Refound

hello my name is alexandre, i'm contacting you because i hired 3 free months on spotify but after two months I was already charged and it was not that the contractor would like to ask for a refund My Country Is Brazil28/07/2020 1319412748133106-1-1 R...

  • Visitor
  • hello my name is alexandre, i'm contacting you because i hired 3 free months on spotify but after two months I was already charged and it was not that the contractor would like to ask for a refund My...
  • Petya
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Failed subscription access

PlanPremiumUnited Arab Emirates DeviceiPhone XSOperating SystemIOS 13.6 My Question or IssueI tried to pay for premium multiple times and it didn’t work but at the end transactions have been made multiple times and yet still I don’t have access to pr...

  • Visitor
  • Plan Premium United Arab Emirates    Device iPhone XS Operating System IOS 13.6   My Question or Issue I tried to pay for premium multiple times and it didn’t work but at the...
  • Billy-J
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Premium duo no valid address

Hello, I paid premium duo for me and my roommate. I sent him the invitation and it says that we live in different assessed but we are not! And the only reason I paid for the premium is for this. Do you know what can I do? I wasn't able to contact Spo...

  • Newbie
  • Hello, I paid premium duo for me and my roommate. I sent him the invitation and it says that we live in different assessed but we are not! And the only reason I paid for the premium is for this. Do y...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

I have two accounts, but this one doesn't have spotfy premium and I've been charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueas my topic states I have been charged for a while now every month for a Spotify premium plan...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue as my t...
  • Billy-J
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Premium Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue does changing your premium account to Premium Duo affect Hulu? Since my original premium acc...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  &...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium - Why playing ads?

PlanPremiumCountry Romania My Question or Issue Why playing ads if i have premium plan? This happen many times in last period. My subscription is active till March 2019.

  • Newbie
  • Plan Premium Country  Romania       My Question or Issue  Why playing ads if i have premium plan? This happen many times in last period. My subscription is active til...
  • agentsmith
  • Casual Listener
  • 6259 Views
  • 5 replies
  • 0 likes
  • 6259 Views
  • 5 replies
  • 0 likes

Superuser Contribution I selected free family plan and then switched to premium duo and was charged

Planselected family first (free month) and then switched to premium duo - it is also expected to be free but I was charged.CountryUkraine Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)...

  • Newbie
  • Plan selected family first (free month) and then switched to premium duo - it is also expected to be free but I was charged. Country Ukraine   Device (iPhone 8, Samsung Galaxy 9, Macbook P...
  • Elena
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Split with Vodafone

PlanPremiumCountryIrelandDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI have Spotify Premium as part of my Vodafone tariff but as they are no longer doing this, how do I carry on paying for Premium to keep my downloads and playli...

  • Newbie
  • Plan Premium Country Ireland Device Samsung Galaxy 8 Operating System Android   My Question or Issue I have Spotify Premium as part of my Vodafone tariff but as they are no longer doin...
  • Xenia
  • Moderator
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment

PlanFree/PremiumCountryegypt Deviceiphone 6Operating SystemiOS 13 My Question or Issuei have downgraded to free because of this matter; everytime i enter my payment method details then hit submit, it takes FOREVER to load and if i left it for days i ...

  • Newbie
  • Plan Free/Premium Country egypt   Device iphone 6 Operating System iOS 13   My Question or Issue i have downgraded to free because of this matter; everytime i enter my payment me...
  • Elena
  • Moderator
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing country without changing billing address

PlanPremiumCountryPhilippinesDevice(iPhone 11)Operating System(iOs 13) My Question or IssueHello. I have recently migrated to the Philippines, and I wanted to change my country to cater to Philippines music, however when I tried to change my country ...

  • Visitor
  • Plan Premium Country Philippines Device (iPhone 11) Operating System (iOs 13)   My Question or Issue Hello. I have recently migrated to the Philippines, and I wanted to change my count...
  • Xenia
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Have free subscription but paying for premium.

Hello,I am not signed up for the premium subscription, my banking information is not under my account. I can’t switch from free to premium without adding banking information. Can someone please tell me why I’ve been on the free subscription and being...

  • Visitor
  • Hello, I am not signed up for the premium subscription, my banking information is not under my account. I can’t switch from free to premium without adding banking information. Can someone please tel...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Covid-19 assistance 3 months for $9.99

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu aand showtime not working.

/Premium for StudentsCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG Stylo 5xOperating System(iOS 10, Android Oreo, Windows 10,etc.)AndroidMy Question or IssueI am subscribed to Spotify premium for students. On my services page...

  • Visitor
  • /Premium for Students Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG Stylo 5x Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android My Question or I...
  • Petya
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Subscription switch - Premium accountholder to Duo user

PlanPremium/DuoCountryItaly My Question or IssueHi, I am a Premium accountholder and as today I entered a Premium Duo subscription as user, paid by another account.From my profile, in "Available plans" page, I see that my active plan is "Spotify Prem...

  • Visitor
  • Plan Premium/Duo Country Italy     My Question or Issue Hi, I am a Premium accountholder and as today I entered a Premium Duo subscription as user, paid by another account. From my ...
  • Billy-J
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo

Greetings,I have been using spotify premium for some time now, and came across the duo for partners.I have been trying to add my wife, but address confirmation is not working, even with both devices turned on, spotify app is on, device location is on...

  • Casual Listener
  • Greetings, I have been using spotify premium for some time now, and came across the duo for partners. I have been trying to add my wife, but address confirmation is not working, even with both devi...
  • Ivan
  • Spotify Legend
  • 432 Views
  • 3 replies
  • 0 likes
  • Duo
    Premium
  • 432 Views
  • 3 replies
  • 0 likes

Superuser Contribution I already registered for Premium Duo, but my subscription is still for normal Premium plan

Plan Premium Duo Country Malaysia Device Samsung S8+ Operating System Android Oreo My Question or Issue I still have the confirmation email for purchasing a premium duo. now I'm not able to listen due to payment failed. I checked the status is still ...

  • Visitor
  •   Plan Premium Duo Country Malaysia Device Samsung S8+ Operating System Android Oreo   My Question or Issue I still have the confirmation email for purchasing a p...
  • Petya
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

PlanPremiumCountryCanadaOperating SystemIOS 13.6 My Question or IssueI tried subscribing to the Premium Family, put all the details and whenever I confirm, it says “Something went wrong. Please try again or go to our support.” I tried from different ...

  • Visitor
  • Plan Premium Country Canada Operating System IOS 13.6   My Question or Issue I tried subscribing to the Premium Family, put all the details and whenever I confirm, it says “Something wen...
  • Petya
  • Community Legend
  • 289 Views
  • 1 replies
  • 1 likes
  • 289 Views
  • 1 replies
  • 1 likes