Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Plan Premium for Family CountryCzech Republic Device Lenovo P70 Operating System Android 5.1 My Question or Issue Hi Team, I have just discovered that since activating Premium for Family on April 14, I have been double charged twice (April, May), ie....
PlanPremiumUSA My Question or Issue I have had the Hulu Spotify subscription for over a year, 4/12/2018 activation date. Today, I had to unlink my Hulu account and recreate a new account, because someone had gained access to my account, and a device ...
When paying for this month's subscription I was charged 6 times the same amount! That's insane. What can I do to fix this issue? I am not logging through facebook and everything is working fine on my paypal account. please help! Thanks
PlanPremiumCountryUSA My Question or IssueI was on a student account for the last year and am unable to verify that I am still a student. Can someone please help me understand how I can reverify? When i try to through spotify it says it is unable to ...
HiI paid for 1 year premium subscription last night. it was okay until today that it shows im not premium anymore.I even got screenshot after paying.I don't know what to do?Here is my receipt number :Receipt 1170842449042107-1-1i hope that somebody c...
Buenos dias, necesito vuestra ayuda. Resulta que era menor y una amiga me dejo meter su tarjeta de credito para pagarme spotify premium, y yo se lo pagaba en efectivo. Pero ahora que ya soy mayor de edad, ya tengo mi propia cuenta pero sin dinero. Mi...
Actualmente tuve un problema con mi tarjeta de credito por la entidad bancaria y no pude renovar mi suscripcion, ya arreglaron ese inconveniente pero quisiera seguir con el mismo medio de pago pero me lo rechaza por que es el mismo, que puedo hacer?
Hi, I would like to have a premium subscription, but can't activate it, because with the same card I already had a free trial in the past.There is no any possibility to start a payment, only with trial - but I can't have it, because I already had it....
PlanPremiumCountrySingaporeDeviceRedmi Note 5Operating SystemAndroid 8.1.0 (Oreo) My Question or IssueI actually was on student subscription and thought the subscription would auto last all the way until my student duration end which is in 2 years, u...
Hi There Currently on a Spotify Free account, cancelled Premium a while ago due to some financial stuff I was going through. I believe that my account may be locked out of starting the subscription again due to failed payments trying to go through. I...
That account is legitime?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountryCanadaDeviceiPhone XS MaxOperating SystemiOS 12.4 My Question or IssueI signed up for a 1-month free trial of Spotify Premium on August 13. I would like to request a two month extension of the free trial, since (according to a numbe...
Hi,A month ago I subscribed to a duo plan, but after the first month free Spotify has charged me the standard rate and my partner lost access, what to do? PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iO...
I can't use my Spotify Premium gift card and it doesn't even work
PlanPremiumCountryczech Device(iPhone 6sOperating SystemiOS 12 My Question or Issuei payed a premium and it payed 8€ is that normal
Signup page keeps reloading. Tried 3 diff browsers...Took me forever to get here to post this.Somebody fix it please...
PlanFamily PremiumCountryPortugalMy Question or IssueI want to change my payment method. I followed the FAQ's guide, but I can't find the option to update my payment method under Subscription. (see imgs attached)
In the attachment, there are my credit card receive and spotify web account doc exist. Each month Spotify charge money from me once a month but in August 2019, they charge twice money one in 20th of August other in 27th August. Why ??? PlanFree/Prem...
I have that problem that I delete my old account (I cant log in), but still payment go. I don´t know how to stop it, because I cant log in.