Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
ab01545945
Visitor
80349 Views
50 replies
4 likes

80349 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10087 Views
23 replies
2 likes

10087 Views
23 replies
2 likes

Payment

I don't care about paying for my $9.99 subscription. That's not the issue. Two weeks ago I cancelled my debit card ending in [snip - Moderator edit] because I lost it. That was the same card on my Spotify account to make my payment. Yesterday I check...

clm619
Newbie
I don't care about paying for my $9.99 subscription. That's not the issue. Two weeks ago I cancelled my debit card ending in [snip - Moderator edit] because I lost it. That was the same card on my Sp...
2021-01-13 12:16:13 AM
2021-01-14 8:40:06 AM
Maxim
Spotify Star
757 Views
1 replies
0 likes

757 Views
1 replies
0 likes

Solved!!Superuser Contribution upgraded to premium and spotify app does not work anymore

I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1 I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or playlist and when i select a song it doesnt play anything at...

Rhibeam
Casual Listener
I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1 I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or ...
2021-01-12 4:32:34 PM
2021-01-13 1:35:56 PM
Jeremy
Spotify Legend
1260 Views
5 replies
0 likes
Help

1260 Views
5 replies
0 likes

Superuser Contribution Samsung Galaxy Tab A7 6 month Spotify not working

PlanFree/PremiumCountryUSADeviceSamsung Galaxy Tab A7 10.4 (2020) My Question or IssueAfter linking my Samsung account to my Spotify account I went to premium and didn't see the 6 month premium trial there this tablet is less than 2 weeks old and I n...

Jessie1231
Casual Listener
Plan Free/Premium Country USA Device Samsung Galaxy Tab A7 10.4 (2020) My Question or Issue After linking my Samsung account to my Spotify account I went to premium and didn't se...
2021-01-10 6:47:03 AM
2021-01-12 12:34:32 AM
CarlosE
Moderator
1545 Views
5 replies
0 likes

1545 Views
5 replies
0 likes

Superuser Contribution Received a Spotify Hulu email?

PlanPremium for students with headspace CountryUnited KingdomDeviceiPhone XR, MacBook Pro, PS5Operating SystemiOS 14.3 My Question or IssueI received an email saying the following: “You’re missing out. Activate Hulu and SHOWTIME w/ Premium Student.” ...

aazharul
Casual Listener
Plan Premium for students with headspace Country United Kingdom Device iPhone XR, MacBook Pro, PS5 Operating System iOS 14.3 My Question or Issue I received an email sa...
2021-01-04 11:47:20 PM
2021-01-12 1:45:41 PM
Ivan
Spotify Legend
1133 Views
7 replies
0 likes

1133 Views
7 replies
0 likes

Superuser Contribution Trouble Updating Payment Information

The payment for our Spotify premium account expired. However, when we try to update the payment, it does not load the payment page. Can someone please assist us in renewing our family plan PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9,...

edwardlemaster
Newbie
The payment for our Spotify premium account expired. However, when we try to update the payment, it does not load the payment page. Can someone please assist us in renewing our family plan &nb...
2021-01-11 9:21:42 PM
2021-01-12 8:50:01 AM
Ivan
Spotify Legend
428 Views
1 replies
0 likes

428 Views
1 replies
0 likes

Superuser Contribution Spotify gift cards don't work

I've tried two different gift cards neither worked. It has nothing to do with being in a different country from where I bought it.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, ...

fizzyfun66
Newbie
I've tried two different gift cards neither worked. It has nothing to do with being in a different country from where I bought it. Plan Free/Premium Country Device (iPhone 8, Samsung Gal...
2021-01-11 8:58:32 PM
2021-01-12 8:45:17 AM
Ivan
Spotify Legend
386 Views
1 replies
0 likes

386 Views
1 replies
0 likes

Superuser Contribution Yearly payment option for spotify premium

Dear Spotify community, I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me know how to access my yearly plan. Plan: PremiumCountry: Greec...

myrto_galanop
Casual Listener
Dear Spotify community, I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me kn...
2021-01-09 9:05:12 AM
2021-01-10 8:53:52 PM
Eni
Moderator
863 Views
3 replies
0 likes
Annual subscription
Premium

863 Views
3 replies
0 likes

Why do i see suggestions based on my partners account on duo plan?

I upgraded my plan from premium to premium duo, and added my wifes Spotify account to the plan. I expect NOT to see any artist/album/song suggestions based on her play history, which are mostly music for our kids. They are in Release Radar and Discov...

vadig
Regular
I upgraded my plan from premium to premium duo, and added my wifes Spotify account to the plan. I expect NOT to see any artist/album/song suggestions based on her play history, which are mostly music...
2021-01-09 4:16:16 PM
2021-01-09 6:01:01 PM
Bittencourt
Spotify Star
1375 Views
1 replies
0 likes

1375 Views
1 replies
0 likes

Superuser Contribution Transaction Failed, but money deducted from bank.

CountryIndia My Question or Issue I paid for the premium account of a year through UPI. The transaction failed on Spotify's end, but money was deducted from my Bank. I also tried login-out and in but it was of no use. Any Ideas on how I can get my mo...

nirajdighe005
Casual Listener
Country India My Question or Issue I paid for the premium account of a year through UPI. The transaction failed on Spotify's end, but money was deducted from my Bank. I als...
2021-01-06 10:23:13 AM
2021-01-09 5:14:08 PM
Eni
Moderator
1620 Views
3 replies
1 likes

1620 Views
3 replies
1 likes

Superuser Contribution Annual premium plan not showing (URGENT)

PlanPremiumCountryIndia DeviceMacBook Pro mid 2019/ OnePlus 7 Pro My Question or Issue I wish to switch from the monthly premium plan to the annual premium plan and I need to do it today, but I cannot find the option anywhere for an annual plan, only...

yashg100
Visitor
Plan Premium Country India Device MacBook Pro mid 2019/ OnePlus 7 Pro My Question or Issue I wish to switch from the monthly premium plan to the annual premium plan and...
2021-01-07 10:02:23 AM
2021-01-09 1:24:35 PM
user-removed
Not applicable
618 Views
3 replies
0 likes

618 Views
3 replies
0 likes

I cant cancel my subscription, my account has no edit mode

Plan FreeCountry DK Device: all (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have logged on phone and computer PC and can't cancel my subscription or make any changes...

user-removed
Visitor
Plan Free Country DK Device: all (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I ...
2021-01-08 6:38:39 PM
2021-01-09 8:29:06 AM
Billy-J
Spotify Star
430 Views
1 replies
0 likes

430 Views
1 replies
0 likes

Why advertising?

PlanPremium DuoCountryParaguayDeviceiPhone 8, PC, XiaomiOperating SystemiOS 10, Android Oreo, Windows 10 My Question or IssueI have spotify premium duo but is there advertising on both accounts? Why advertising?

Nycodl
Visitor
Plan Premium Duo Country Paraguay Device iPhone 8, PC, Xiaomi Operating System iOS 10, Android Oreo, Windows 10 My Question or Issue I have spotify premium duo but is there adve...
2021-01-08 1:25:11 PM
2021-01-09 8:27:50 AM
Billy-J
Spotify Star
869 Views
1 replies
0 likes
Premium

869 Views
1 replies
0 likes

[All Platforms][Other] US customer preferential treatment over UK customers

So if I was an American Spotify Premium Student account holder I would receive Hulu and Showcase, along with goodness what else, but because we are UK residents, we only get Headspace? Do you think is little of your UK customer base?

CameroniaKing
Visitor
So if I was an American Spotify Premium Student account holder I would receive Hulu and Showcase, along with goodness what else, but because we are UK residents, we only get Headspace? Do you t...
2021-01-06 4:59:15 PM
2021-01-08 2:56:32 PM
Maxim
Spotify Star
551 Views
1 replies
0 likes
All Platforms
Other

551 Views
1 replies
0 likes

Superuser Contribution It says that my method is FREE even I am using Premium.

I am using Spotify premium and my bank sends me the receipts of my payments every month. By coincidence,I logged in to my Spotify account and saw that it doesn't have any of my receipts and it says that I'm using Spotify free. I am sure that I have o...

dogasen
Visitor
I am using Spotify premium and my bank sends me the receipts of my payments every month. By coincidence,I logged in to my Spotify account and saw that it doesn't have any of my receipts and it...
2021-01-06 11:26:18 PM
2021-01-07 11:38:52 AM
Jeremy
Spotify Legend
404 Views
1 replies
0 likes

404 Views
1 replies
0 likes

Solved!!Superuser Contribution Incremento en el pago mensual del servicio Premium

PlanPremiumCountryMéxicoDeviceHTC 10 DesireOperating SystemAndroidMy Question or IssueQuiero orientación sobre el incremento en la tarifa en mi mensualidad del servicio Premium.El sábado pasado (02/01/2021) al ingresar a mi cuenta se me notificó sobr...

4rmando
Casual Listener
Plan Premium Country México Device HTC 10 Desire Operating System Android My Question or Issue Quiero orientación sobre el incremento en la tarifa en mi mensualidad del servicio Premium. El...
2021-01-05 1:47:23 AM
2021-01-07 8:20:30 AM
Jeremy
Spotify Legend
575 Views
3 replies
0 likes

575 Views
3 replies
0 likes

Solved!!Superuser Contribution What happen to my preferences when I switch back from Spotify Duo/Family to Spotify Premium?

Hello,I am thinking of switching from a Spotify Premium account to a Spotify Duo/Family account.But, I would like to know what would happen to my preferences, playlists, etc. in the case where I would switch back to Spotify Premium in a near future.W...

Guive
Casual Listener
Hello, I am thinking of switching from a Spotify Premium account to a Spotify Duo/Family account. But, I would like to know what would happen to my preferences, playlists, etc. in the case where I ...
2021-01-03 4:39:49 PM
2021-01-07 7:40:02 AM
Guive
Casual Listener
1508 Views
4 replies
0 likes
Account
Subscription

1508 Views
4 replies
0 likes

Superuser Contribution 18app

Hi I’m having problems with the subscription of Spotify premium. I’m using 18app as pay method. I’ve already generated a 10€ coupon from 18app, but when I try to convert it into a code for 1 month it says “Error try again later”. I have already tried...

Igimon01
Visitor
Hi I’m having problems with the subscription of Spotify premium. I’m using 18app as pay method. I’ve already generated a 10€ coupon from 18app, but when I try to convert it into a code for 1 month it...
2020-10-03 9:31:09 AM
2021-01-06 8:45:45 PM
Novy
Moderator
1307 Views
3 replies
1 likes

1307 Views
3 replies
1 likes

premium trial doesn't work

PlanFree/PremiumCountry My question: I have been paying for premium spotify for one year . The code has been redeemed, but spotify does not "become" premium and the receipts do not show the payment, while on my payment method the payment is made

Dianadaniela
Casual Listener
Plan Free/Premium Country My question: I have been paying for premium spotify for one year . The code has been redeemed, but spotify does not "become" premium and t...
2021-01-04 9:01:58 PM
2021-01-06 8:36:10 PM
Geodactyl
Gig Goer
1845 Views
4 replies
0 likes

1845 Views
4 replies
0 likes

Superuser Contribution Family Subscription while abroad

I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India. PlanPremium for Family My Question or IssueCan I and my family still use the premium family plan? Is there any b...

melvin_anth
Visitor
I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India. Plan Premium for Family My Question or Iss...
2021-01-06 6:42:11 AM
2021-01-06 7:31:14 PM
Eni
Moderator
839 Views
1 replies
0 likes
Premium
Spotify

839 Views
1 replies
0 likes

Superuser Contribution Student Discount Payment Methods - Indonesia

PlanFreeCountryIndonesiaDevice(iPhone 7 Plus)Operating System(iOS 14) My Question or IssueI've got a question regarding the payment methods of Spotify for the student discount. On previous subcription I did payment by credit card, but one day I have ...

Vebyaf
Visitor
Plan Free Country Indonesia Device (iPhone 7 Plus) Operating System (iOS 14) My Question or Issue I've got a question regarding the payment methods of Spotify for the student discoun...
2021-01-03 2:23:10 PM
2021-01-06 9:48:06 AM
Ivan
Spotify Legend
507 Views
1 replies
0 likes

507 Views
1 replies
0 likes

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