Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 173878 Views
- 114 replies
- 12 likes
- 173878 Views
- 114 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 19362 Views
- 27 replies
- 4 likes
- 19362 Views
- 27 replies
- 4 likes
Superuser Contribution Payment declined
“The payment failed. Please try again, or use a different payment method. Go to our support.” Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify accept amex card? Country Bangladesh
- “The payment failed. Please try again, or use a different payment method. Go to our support.” Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify...
-
-
- Spotify Legend
- 1622 Views
- 5 replies
- 0 likes
- 1622 Views
- 5 replies
- 0 likes
Payment successful via google pay but spotify refuses to activate premium
Plan Premium Country India Device (iPhone) Operating System (iOS 12) My Question or Issue Like previous month this month too on 27th Aug i made a payment for Spotify premium via google pay. The amount was paid successfully and google says that its su...
- Plan Premium Country India Device (iPhone) Operating System (iOS 12) My Question or Issue Like previous month this month too on 27th Aug i made a payment for Spotify ...
-
-
- Casual Listener
- 1367 Views
- 5 replies
- 0 likes
- 1367 Views
- 5 replies
- 0 likes
Superuser Contribution Anulowanie subskrypcji bez logowania na konto
Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pieniędzy na konto z którego nie mogę korzystać?
- Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pien...
-
-
- Spotify Legend
- 4948 Views
- 1 replies
- 0 likes
- 4948 Views
- 1 replies
- 0 likes
Superuser Contribution como recuperar el usuario a traves de la tarjeta de credito
Buenas tardes Comunidad, les comento mi problema...Hace años contrate el servicio (que hasta el dia de hoy pago) con un correo que no recuerdo, actualmente tengo dos correos que uso y los dos tienen cuentas free distintas, pero al hacerla premium me ...
- Buenas tardes Comunidad, les comento mi problema... Hace años contrate el servicio (que hasta el dia de hoy pago) con un correo que no recuerdo, actualmente tengo dos correos que uso y los dos ...
-
-
- Moderator
- 8605 Views
- 3 replies
- 0 likes
- 8605 Views
- 3 replies
- 0 likes
Superuser Contribution Why do I get adverts on Premium?
I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.
- I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.
-
-
- Visitor
- 263 Views
- 2 replies
- 0 likes
- 263 Views
- 2 replies
- 0 likes
Unable to get premium on a new account.
PlanFreeCountryAustralia DeviceiPhone 12 My Question or IssueI have deactivated my old Spotify account as I wanted to start over fresh without having old recommendations. I created a new account (current one to post this) and linked it to my apple. W...
- Plan Free Country Australia Device iPhone 12 My Question or Issue I have deactivated my old Spotify account as I wanted to start over fresh without having old recommend...
-
-
- Spotify Star
- 679 Views
- 3 replies
- 0 likes
- 679 Views
- 3 replies
- 0 likes
Superuser Contribution 3 month premium activated, but no premium
Plan: PremiumCountry: The Netherlands Device iPhone 12Operating SystemiOS 15.5 My Question or IssueStarted my 3 month free subscription yesterday. Paid via iDeal. Paid €0,01 and received it back from the bank (to verify the back account ). I have pr...
- Plan: Premium Country: The Netherlands Device iPhone 12 Operating System iOS 15.5 My Question or Issue Started my 3 month free subscription yesterday. Paid via iDeal....
-
-
- Moderator
- 968 Views
- 3 replies
- 0 likes
- 968 Views
- 3 replies
- 0 likes
Superuser Contribution Prepaid Visa Cards wont work anymore
So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have money on the card. Is Spotify not accepting prepaid cards a...
- So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have ...
-
-
- Moderator
- 1270 Views
- 1 replies
- 0 likes
- 1270 Views
- 1 replies
- 0 likes
Superuser Contribution Something went wrong. Please try again. Subscription
PlanFreeUnited States of America DeviceiPhone 12Operating SystemiOS 15.4.1 My Question or IssueHi! So, I’ve been planning on purchasing this free 3 month subscription for Spotify, but I wanted to drag it out as long as possible hence why I’m attempti...
- Plan Free United States of America Device iPhone 12 Operating System iOS 15.4.1 My Question or Issue Hi! So, I’ve been planning on purchasing this free 3 month subscription fo...
-
-
- Spotify Legend
- 444 Views
- 3 replies
- 1 likes
- 444 Views
- 3 replies
- 1 likes
Superuser Contribution Pagamento
Olá, Bom dia ,Não estou conseguindo alterar minha forma de pagamento, pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento, poderia me ajudar.Já entrei em todos os tipos de suporte mas não da certo para alterar o...
- Olá, Bom dia , Não estou conseguindo alterar minha forma de pagamento, pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento, poderia me ajuda...
-
-
- Moderator
- 669 Views
- 1 replies
- 0 likes
- 669 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify won't charge for my Student plan
I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my card is fine), it gives me Screenshot #2. It says that I do...
- I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my ca...
-
-
- Spotify Legend
- 415 Views
- 1 replies
- 0 likes
- 415 Views
- 1 replies
- 0 likes
Superuser Contribution Will there be a $9.99 for 3 months Premium deal for Summer 2021?
Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I haven't got anything yet this year, so I'm curious if...
- Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I ha...
-
-
- Spotify Legend
- 8460 Views
- 5 replies
- 0 likes
- 8460 Views
- 5 replies
- 0 likes
account
My Question or Issuei paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it same day so please refund is needed thank you
- My Question or Issue i paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it ...
-
-
- Spotify Star
- 894 Views
- 1 replies
- 0 likes
- 894 Views
- 1 replies
- 0 likes
Free trail
I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account and never had a trail and a new card as well.
- I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account ...
-
-
- Spotify Star
- 823 Views
- 1 replies
- 0 likes
- 823 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas plan duo
Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa
- Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa
-
-
- Moderator
- 529 Views
- 1 replies
- 0 likes
- 529 Views
- 1 replies
- 0 likes
Superuser Contribution Connecting Duo account to daughters phone
I paid for duos so my daughter can listen, when I send her the link it’s asking fir log in info. When She enters my log in info it’s still just the one account. What am I doing wrong?
- I paid for duos so my daughter can listen, when I send her the link it’s asking fir log in info. When She enters my log in info it’s still just the one account. What am I doing wrong?
-
-
- Moderator
- 534 Views
- 1 replies
- 0 likes
- 534 Views
- 1 replies
- 0 likes
I can't try the premium trial
PlanFreeCountryU.S.ADeviceLenovo Laptop/iPhone 13Operating SystemWindows 10/iOS My Question or Issue Today was the last day to start the free 3-month premium trial, so I decided to go ahead and try it out. I have never tried premium or a premium tria...
- Plan Free Country U.S.A Device Lenovo Laptop/iPhone 13 Operating System Windows 10/iOS My Question or Issue Today was the last day to start the free 3-month premium trial, so...
-
-
- Spotify Star
- 493 Views
- 3 replies
- 0 likes
-
free trialFree trial not working
- 493 Views
- 3 replies
- 0 likes
Superuser Contribution Incorrect Phone Number
PlanFreeCountryUKDeviceiphone 7Operating Systemlatest ios update My Question or IssueA couple months ago i cancelled my spotify premium subscription meaning i would be able to subscribe to the 3 months for £9.99 plan. Everything went fine with puttin...
- Plan Free Country UK Device iphone 7 Operating System latest ios update My Question or Issue A couple months ago i cancelled my spotify premium subscription meaning i would be able t...
-
-
- Moderator
- 1108 Views
- 1 replies
- 0 likes
- 1108 Views
- 1 replies
- 0 likes
Superuser Contribution How sportify is rejecting my card without a valid reasoning
Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's the issue
- Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's ...
-
-
- Spotify Legend
- 356 Views
- 1 replies
- 0 likes
- 356 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium for students not working
I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for students option anymore, showing the help about student pr...
- I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for student...
-
-
- Spotify Legend
- 332 Views
- 1 replies
- 0 likes
- 332 Views
- 1 replies
- 0 likes