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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129263 Views

69 replies

9 likes

Premium for Family
  • 129263 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

58203 Views

87 replies

4 likes

  • 58203 Views
  • 87 replies
  • 4 likes

Superuser Contribution Song won’t play. Even if I download the list, certain songs just won’t play

I have tried removing songs. Updating phone and Spotify. This has been going on for months. The song shows up but it will not play.

Visitor

I have tried removing songs. Updating phone and Spotify. This has been going on for months. The song shows up but it will not play.

Elena

Moderator

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hej,prenumenerar hos er sen något år men i mars så blev det prob

min egen spellista och biblotek försvann,dessutom blev jag erbjuden gratismånader, men under tiden så har jag betalt den vanliga avgiften Jag hoppas att ni löser detta utan att jag kommer in i någon 3 månaders premiumstid. [Moderator Edit]

Visitor

min egen spellista och biblotek försvann,dessutom blev jag erbjuden gratismånader, men under tiden så har jag betalt den vanliga avgiften  Jag hoppas att ni löser detta utan att jag kommer in i...

Jeremy

Spotify Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Not getting the service that I'm paying for

My account shows up like it's for free and it's not cuz I am paying $9.99 for months I've been paying into this account please look into it

Visitor

My account shows up like it's for free and it's not cuz I am paying $9.99 for months I've been paying into this account please look into it

Maxim

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Cómo me puedo saltar el mes gratis y directamente pagar spotify premium?

Al momento de realizar el pago de spotify premium me sale la oferta del mes gratis, continuo con el método de pago pero me dice que ya utilice la oferta. Pero ahora quiero pagar directamente spotify premium pero no puedo por lo anterior ¿Cómo le hago...

Visitor

Al momento de realizar el pago de spotify premium me sale la oferta del mes gratis, continuo con el método de pago pero me dice que ya utilice la oferta. Pero ahora quiero pagar directamente spotify ...

CarlosE

Spotify Legend

921 Views

1 replies

0 likes

  • 921 Views
  • 1 replies
  • 0 likes

Superuser Contribution подписка переключилась с бесплатной на премиум и сняла деньги.

23.04.22 я отменил подписку spotify, она должна была сняться 24.04.22. но переключилась на премиум и снялось 26.04.22 деньги.

Newbie

23.04.22 я отменил подписку spotify, она должна была сняться 24.04.22. но переключилась на премиум и снялось 26.04.22 деньги.

Alex

Spotify Legend

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Duo account

My Question or Issue My duo account expired I accidentally payed for a single account but then changed my plan back to a duo but now my partner can't log back in due to security reasons or something like that please help

Casual Listener

My Question or Issue   My duo account expired I accidentally payed for a single account but then changed my plan back to a duo but now my partner can't log back in due to security reasons or s...

Maxim

Spotify Star

301 Views

3 replies

0 likes

  • 301 Views
  • 3 replies
  • 0 likes

I lost my premium subscription

I lived in Russia and my access to the application was disabled. after all the events, I moved to the USA, but the premium, which was around the end of May, disappeared. Help me figure this out

Visitor

I lived in Russia and my access to the application was disabled. after all the events, I moved to the USA, but the premium, which was around the end of May, disappeared. Help me figure this out

Maxim

Spotify Star

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution deux abonnement une carte de credit

Bonjourj'ai pris l'abonnement premium avec l'offre d'essaie de 3 mois offert.je voulais aussi inscrire mon père pour son anniversaire et lui offrir 6 mois sans les 3 mois offert. Mais impossible vu que je profite moi même avec ma carte de crédit d'un...

Visitor

Bonjour j'ai pris l'abonnement premium avec l'offre d'essaie de 3 mois offert. je voulais aussi inscrire mon père pour son anniversaire et lui offrir 6 mois sans les 3 mois offert. Mais impossible ...

Alex

Spotify Legend

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want a podcast-free Spotify option

I am really tired of the podcast content and recommendations I get from Spotify. I am here for the MUSIC and NOT for the podcast. I hate when suggested playlists include both music and podcasts. It is extremely annoying. I am a premium loyal member f...

Casual Listener

I am really tired of the podcast content and recommendations I get from Spotify. I am here for the MUSIC and NOT for the podcast. I hate when suggested playlists include both music and podcasts. It i...

Alex

Spotify Legend

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Paid for a year for Premium Duo and a few days later was unsuccessful upgrading to Family

PlanPremium Duo CountryIndia Hey folks! I signed up for a Spotify Duo plan a few days ago and paid for the year. Would like to upgrade to Family but it says I'm not eligible to do that. It's also letting me sign up for a 1, 3 or 6 month Family subscr...

Casual Listener

Plan Premium Duo   Country India   Hey folks!    I signed up for a Spotify Duo plan a few days ago and paid for the year. Would like to upgrade to Family but it says I'm n...

kfettuccini

Casual Listener

2409 Views

5 replies

0 likes

Annual subscription
upgrade to Family
  • 2409 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium wont work

I got a confirmation saying I had purchased it and it wont work. I did what your website said and still nothing

Visitor

I got a confirmation saying I had purchased it and it wont work. I did what your website said and still nothing

Elena

Moderator

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesn't accept my credit card

I'm trying to pay my premium signature again, but I add my credit card. The web form updates asking my address and other data.After that it shows a message: "There was a payment failure. Try again. If you want, you can use another card or a different...

Visitor

I'm trying to pay my premium signature again, but I add my credit card. The web form updates asking my address and other data. After that it shows a message: "There was a payment failure. Try again....

indiajetfer

Regular

4156 Views

4 replies

0 likes

  • 4156 Views
  • 4 replies
  • 0 likes

Superuser Contribution My 3 months of free spotify premium for Samsung won't go through

I recently bought a Samsung tab s8 and am trying to redeem my 3 month premium and once I filled out my information it says "something went wrong. Please try again." I've looked for anything that could help me but nothing has worked.

Visitor

I recently bought a Samsung tab s8 and am trying to redeem my 3 month premium and once I filled out my information it says "something went wrong. Please try again." I've looked for anything that coul...

Alex

Spotify Legend

1080 Views

1 replies

0 likes

  • 1080 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account on my mobile plan, but cannot go into premium mode on my PC?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Alex

Spotify Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Listening in a Eurooean country

So for 18 months i eas happily loving my spotify in my domicile country of Bulgaria. Then one day out of the blue, I just got switched off. No playing off line, in my car, on my dog walks no facities that my premium plan included. Ut took ages to try...

Visitor

So for 18 months i eas happily loving my spotify in my domicile country of Bulgaria. Then one day out of the blue, I just got switched off. No playing off line, in my car, on my dog walks no facities...

Maxim

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como cancelar mi cuenta por robo de telefono

Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancelar la suscripcion?

Visitor

Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancela...

OscarDC

Moderator

6498 Views

4 replies

0 likes

  • 6498 Views
  • 4 replies
  • 0 likes

Move from Vodafone to Spotify for package monthly package

I pay Vodafone for a music package and want to move it directly with Spotify so my relationship and music library is moved across without losing my playlists. How can I do this?

Visitor

I pay Vodafone for a music package and want to move it directly with Spotify so my relationship and music library is moved across without losing my playlists. How can I do this?

Maxim

Spotify Star

1630 Views

1 replies

0 likes

  • 1630 Views
  • 1 replies
  • 0 likes