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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48266 Views
  • 18 replies
  • 4 likes
  • 48266 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29988 Views
  • 19 replies
  • 2 likes
  • 29988 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20926 Views
  • 6 replies
  • 1 likes
  • 20926 Views
  • 6 replies
  • 1 likes

Solved!! Se realizó el cobro completo ($99.00 MX) teniendo suscripción Premuim para Universitarios

Me cobraron el precio total de $ 99.00 después de haber cambiado la información de pago, pero me inscribieron automáticamente para el descuento de estudiante antes de que esto ocurriera y el cobro no se refleja en los recibos de pago de mi pero en mi...

  • Newbie
  • Me cobraron el precio total de $ 99.00 después de haber cambiado la información de pago, pero me inscribieron automáticamente para el descuento de estudiante antes de que esto ocurriera y el cobro no...
  • Brunelicia
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Pago con tarjeta de debito en Ecuador

CountryEcuador My Question or IssueBuenas noches, quiero suscribirme en un plan premium familiar en Ecuador, pero quiero que el valor mensual me lo cobren o debiten de una tarjeta de debito, pero cuando quiero poner solo me aprecen dos opciones de pa...

  • Newbie
  •   Country Ecuador   My Question or Issue Buenas noches, quiero suscribirme en un plan premium familiar en Ecuador, pero quiero que el valor mensual me lo cobren o debiten de una tarjet...
  • Bittencourt
  • Spotify Star
  • 1509 Views
  • 1 replies
  • 0 likes
  • 1509 Views
  • 1 replies
  • 0 likes

Solved!! Discounts for Students: Hulu and SHOWTIME

Hi everyone! I live in Belgium and I recently read about the possibility for students to get Hulu and SHOWTIME included in their Spotify subscription. I was wondering if there was an option for a Belgian student as well. Anyone who knows a bit more a...

  • Composer
  • Hi everyone!   I live in Belgium and I recently read about the possibility for students to get Hulu and SHOWTIME included in their Spotify subscription. I was wondering if there was an option ...
  • marcaevans
  • Composer
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Removing myself from Family Plan

PlanI would like to move to a different family plan. CountryAustralia. DeviceiPhone X. My Question or IssueI am trying to remove myself from a family plan but am not admin. I have gone through the steps provided, once successful it gives me a date bu...

  • Newbie
  • Plan I would like to move to a different family plan.    Country Australia.   Device iPhone X.   My Question or Issue I am trying to remove myself from a family plan but...
  • OneByBoo
  • Community Legend
  • 1965 Views
  • 1 replies
  • 0 likes
  • 1965 Views
  • 1 replies
  • 0 likes

I have been charged twice in February

PlanPremium FamilyCountryPortugalDeviceVariousOperating SystemVariousMy Question or IssueI would like to know why I was charged on the 8th of February in Pound, when my currency is Euros, for the amount of 9.99£ and then again on the 14th of February...

  • Newbie
  • Plan Premium Family Country Portugal Device Various Operating System Various My Question or Issue I would like to know why I was charged on the 8th of February in Pound, when my currency is ...
  • Bittencourt
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Solved!! Spotify upgrade

PlanPremiumCountryUnited StatesDeviceZTE Blade XOperating System My Question or IssueI was charged for Spotify premium today for the next month but the payment is still pending and I just signed up for a Family plan a few minutes ago. Is there any wa...

  • Newbie
  • Plan Premium Country United States Device ZTE Blade X Operating System   My Question or Issue I was charged for Spotify premium today for the next month but the payment is still pending...
  • ssquadri117
  • Newbie
  • 337 Views
  • 2 replies
  • 1 likes
  • 337 Views
  • 2 replies
  • 1 likes

Premium with Hulu now 9.99?

PlanPremium w/HuluCountryUSWindows 10, Xbox One, Nintendo Switch My Question or IssueLast month, Premium with Hulu was 12.99, and it says this month it is $9.99. I have made zero changes to my account. I just want to be sure that the price change is ...

  • Newbie
  • Plan Premium w/Hulu Country US Windows 10, Xbox One, Nintendo Switch   My Question or Issue Last month, Premium with Hulu was 12.99, and it says this month it is $9.99. I have made zero c...
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Confusion over subscription fee charges: premium vs family subscription

PlanPremiumCountryCanada My Question or IssueI was on a spotify free trial until march 14. on the 14th I signed up for a family subscription yet I still got charged for a basic premium account, and now I see that my next family subscription payment i...

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue I was on a spotify free trial until march 14. on the 14th I signed up for a family subscription yet I still got charged for a basic premi...
  • Billy-J
  • Spotify Star
  • 358 Views
  • 4 replies
  • 0 likes
  • 358 Views
  • 4 replies
  • 0 likes

Spotify Family Payment ISsues

PlanFamilyCountryUSADeviceAnyOperating SystemAny My Question or IssueSo I run a Spotify Family account, and I of course need to pay. I bought a $30 card from a local store, and it's how I initially paid for the Family plan. I go to use the code to ad...

  • Casual Listener
  • Plan Family Country USA Device Any Operating System Any   My Question or Issue So I run a Spotify Family account, and I of course need to pay. I bought a $30 card from a local store, a...
  • Jose_M
  • Spotify Star
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

Abonnement prit par erreur

Bonjour mon fils a acheter l'abonnement family pour 15€ sans mon avis. Suite à la résiliation de l'abonnement 30min après l'achat mes coordonnées bancaires son toujours inscrit. Comment annuler le prélèvement à la fin du mois ?

  • Newbie
  • Bonjour mon fils a acheter l'abonnement family pour 15€ sans mon avis. Suite à la résiliation de l'abonnement 30min après l'achat mes coordonnées bancaires son toujours inscrit. Comment annuler le pr...
  • Jose_M
  • Spotify Star
  • 307 Views
  • 1 replies
  • 1 likes
  • 307 Views
  • 1 replies
  • 1 likes

No puedo utilizar spotify sin conexion a internet

PlanPremiumCountryGuatemalaDeviceMoto E4 PLUSOperating SystemAndroid 7.1.1 My Question or Issue Soy un cliente que ha utilizado spotify por años, hace un mes aproximadamente volvi a renovar el plan premium personal, ya que me encontraba en uno famili...

  • Newbie
  • Plan Premium Country Guatemala Device Moto E4 PLUS Operating System Android 7.1.1   My Question or Issue   Soy un cliente que ha utilizado spotify por años, hace un mes aproximad...
  • Jose_M
  • Spotify Star
  • 1047 Views
  • 1 replies
  • 0 likes
  • 1047 Views
  • 1 replies
  • 0 likes

On 22nd March, 15€ should have been disappered but they are still there?

I have 25€ on my bank account my subscription should have been renewed on 22nd March. I have Spotify Family (I am the owner). On Saturday, it should have been 15€ less, so that I should only have 10€. But all my money (25€) is there and I still have ...

  • Newbie
  • I have 25€ on my bank account my subscription should have been renewed on 22nd March. I have Spotify Family (I am the owner). On Saturday, it should have been 15€ less, so that I should only have 10€...
  • Jose_M
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Hello, I have a problem when redeeming a gift card

PlanFree/PremiumCountryMéxico DeviceHuawei mate 10 liteOperating SystemAndroid 8 My Question or IssueI have a problem

  • Newbie
  • Plan Free/Premium Country México  Device Huawei mate 10 lite Operating System Android 8   My Question or Issue I have a problem 
  • Jose_M
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Galaxy S10 Promo not working

PlanFree, just signed up today with premiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueTried doing the Samsung promo, says I'm not eligible for it? Don't know what's going on. Thanks in advance.

  • Newbie
  • Plan Free, just signed up today with premium Country USA Device Samsung Galaxy S10+ Operating System Android   My Question or Issue Tried doing the Samsung promo, says I'm not eligible...
  • Maxim
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution No trial period

Hi, I paid for yearly subscription, but didn't get any free trial included. Kindly guide.PremiumIndia Device(One Plus 6, Macbook Air 2017)Operating System(Android Pie, High Sierra) My Question or Issue

  • Casual Listener
  • Hi, I paid for yearly subscription, but didn't get any free trial included. Kindly guide. Premium India   Device (One Plus 6, Macbook Air 2017) Operating System (Android Pie, High Sierra)...
  • Peter
  • Spotify Legend
  • 354 Views
  • 5 replies
  • 0 likes
  • 354 Views
  • 5 replies
  • 0 likes

Cancel Premium

Hi Spotify Community,I was charged $9.99 for Premium on March 25 and right after being charged, I canceled my subscription the same day. Does it mean I still get access to Premium for 30 days or I can get a refund? Thanks for any information!

  • Newbie
  • Hi Spotify Community, I was charged $9.99 for Premium on March 25 and right after being charged, I canceled my subscription the same day. Does it mean I still get access to Premium for 30 days or I ...
  • xoholo
  • Composer
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Ödeme yaptığım halde ödeme başarısız görünüyor

PlanPremium(For Students)CountryTurkeyDeviceiPhone 6SOperating SystemiOS 12 My Question or IssueI already pay for premium but it still looks like didn't take payment.

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  • Casual Listener
  • Plan Premium(For Students) Country Turkey Device iPhone 6S Operating System iOS 12   My Question or Issue I already pay for premium but it still looks like didn't take payment.
  • Billy-J
  • Spotify Star
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Solved!! Question About Premium Fee

PlanFree/PremiumCountry My Question or Issue Hey, I was wondering: I cancelled Spotify premium today and my screen said that my subscription would end tomorrow. Tomorrow is also the date that I was scheduled to be charged for the next premium period....

  • Casual Listener
  •   Plan Free/Premium Country   My Question or Issue  Hey, I was wondering: I cancelled Spotify premium today and my screen said that my subscription would end tomorrow. Tomorrow i...
  • Bittencourt
  • Spotify Star
  • 753 Views
  • 3 replies
  • 0 likes
  • Bill
    Cancel
    Premium
  • 753 Views
  • 3 replies
  • 0 likes

Cobrança indevida 10 reais

PlanPremium familyCountry Brazil My Question or IssueTive um problema com minha conta. Troquei de cartão e foi descontado 10 reais em 18 de janeiro de 2019. Até agora não foi feito o estorno.

  • Newbie
  •   Plan Premium family Country  Brazil   My Question or Issue Tive um problema com minha conta. Troquei de cartão e foi descontado 10 reais em 18 de janeiro de 2019. Até agora nã...
  • Bittencourt
  • Spotify Star
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Solved!! My login name is my phone number

PlanPremiumUSA DeviceMotorola Hello Community Members, Somehow the ID of my account is automatically set to my cell number. And I have no idea how to change it to anything else that I want it to be. Any lead much appreciated.

  • Casual Listener
  •     Plan Premium USA   Device Motorola      Hello Community Members,   Somehow the ID of my account is automatically set to my cell number. And I have n...
  • Luan
  • Spotify Star
  • 757 Views
  • 1 replies
  • 0 likes
  • 757 Views
  • 1 replies
  • 0 likes

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