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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148187 Views

69 replies

10 likes

Premium for Family
  • 148187 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93708 Views

89 replies

4 likes

  • 93708 Views
  • 89 replies
  • 4 likes

Superuser Contribution Student Premium Spotify with Hulu Not Working

Student PremiumUSADell LaptopWindows 10 I linked my Hulu account to my Spotify account (as evidence by the fact that my Hulu profile says my account is being charged through Spotify). However, when I try to watch shows on the homepage, I am met with ...

Newbie

Student Premium USA Dell Laptop Windows 10   I linked my Hulu account to my Spotify account (as evidence by the fact that my Hulu profile says my account is being charged through Spoti...

Vasil

Moderator

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Premium

I have the premium plan and I still get ads every other song. How do I stop that?

Visitor

I have the premium plan and I still get ads every other song. How do I stop that?

HalfNathan

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change a payment method? Premium and Family Plan? There is no UPDATE option on my Acct Page

I need to change the credit card on my Spotify. Spotify says to navigate to the Account page, and use the Update option. There is no Update option. I have a Premium subscription and Family Plan. Thank you.

Visitor

I need to change the credit card on my Spotify.  Spotify says to navigate to the Account page, and use the Update option.  There is no Update option.  I have a Premium subscription and...

Vasil

Moderator

969 Views

4 replies

1 likes

  • 969 Views
  • 4 replies
  • 1 likes

Superuser Contribution Why does my premium subscription expire? I haven't canceled it.

App and emails from Spotify ask me to renew the premium subscription - without any cancelation of contract. Payment should be running normal ( via PayPal) : The account details show that the next payment is due mid October 2022. Shall I renew premium...

Visitor

App and emails from Spotify ask me to renew the premium subscription - without any cancelation of contract. Payment should be running normal ( via PayPal) : The account details show that the next pay...

Eni

Moderator

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have Spotify premium but I still get adds while playing music

I have tried logging off and back on with google and Facebook. My account says premium but I still get the adds.

Visitor

I have tried logging off and back on with google and Facebook. My account says premium but I still get the adds.

AlejaR

Moderator

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Premium membership stack?

My Question or IssueI bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how long would I have to wait for the membership status to u...

Visitor

My Question or Issue I bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how lon...

AlejaR

Moderator

1579 Views

1 replies

0 likes

Premium
Premium Duo
Premium family
Subscriptions
  • 1579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my spotify premium gone, while i still have it

My account is saying that i need to upgrade to premium. But i already have this through my phone company. My phone company is also linked to my spotify so it can activate the premium. I already checked with my phone company and i still have spotify p...

Visitor

My account is saying that i need to upgrade to premium. But i already have this through my phone company. My phone company is also linked to my spotify so it can activate the premium. I already check...

Jeremy

Spotify Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment that has been taken not reflecting on account, premium warning

The payment has already been taken out of my account about a week ago, however the premium warning is still showing up.

Visitor

The payment has already been taken out of my account about a week ago, however the premium warning is still showing up.

Jeremy

Spotify Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Duo - can't confirm our address

Hi! I changed my premium plan for a DUO. I sended an invitation to my girlfriend. We gave our address but on my girls phone shows an information, that she's giving a wrong address. What should we do?

Visitor

Hi!    I changed my premium plan for a DUO. I sended an invitation to my girlfriend. We gave our address but on my girls phone shows an information, that she's giving a wrong address. Wha...

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
  • 0 likes

Superuser Contribution My premium payment is 69000VND instead of 59000VND

I am from Vietnam, my subscription is Premium with 59000 in Vietnamese Dong, but monthly I have to pay 69000, my bank statements says that, but on my Spotify account receipt, it says 59000. Anyone got a similar situation or any idea?

Newbie

I am from Vietnam, my subscription is Premium with 59000 in Vietnamese Dong, but monthly I have to pay 69000, my bank statements says that, but on my Spotify account receipt, it says 59000. Anyone go...

Lyubka

Moderator

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution I clicked the free trial for Spotify premium and I paid even when cancelled

So I clicked onto it to try the free trial first and then I had to link my Gcash to it and automatically paid for premium so I tried canceling within that same hour but my money’s still not back. Is there a way for me to refund the money I paid for i...

Visitor

So I clicked onto it to try the free trial first and then I had to link my Gcash to it and automatically paid for premium so I tried canceling within that same hour but my money’s still not back. Is ...

Lyubka

Moderator

851 Views

1 replies

0 likes

  • 851 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM ACCOUND NOT ACTIVATED EVEN AFTER SUCCESSFUL PAYMENT FOR ONE YEAR

I have made payment of 1189 for one year premium membership on 14th October. Even after successful money transfer, my account is still not premium. I've got confirmation from bank that you've received the payment. Please activate my premium account ....

Visitor

I have made payment of 1189 for one year premium membership on 14th October. Even after successful money transfer, my account is still not premium. I've got confirmation from bank that you've receive...

MihailY

Moderator

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

I tried to subscribe to spotify for free and there was a charge

I tried to subscribe to spotify for free and there was a charge.I made two attempts on a card, and the message appeared saying that I was not entitled to a subscription, I tried with another card and it worked. However, on the first card, I received ...

Visitor

I tried to subscribe to spotify for free and there was a charge. I made two attempts on a card, and the message appeared saying that I was not entitled to a subscription, I tried with another card a...

Luan

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu cancelled after payment details updated and resubscribed

Plan: Premium Free/Premium : Premium Country: USA Device(iPhone 13)Operating System(iOS 16) I just switched my payment method from Paypal to Visa card and reactivated my Spotify subscription. Logged into Hulu after and noticed my free Hulu subscripti...

Newbie

Plan: Premium  Free/Premium : Premium  Country: USA   Device (iPhone 13) Operating System (iOS 16)   I just switched my payment method from Paypal to Visa card and reacti...

Alex

Spotify Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Porque está sendo cobrado duas vezes a minha assinatura

Fiz a assinatura no dia 14/10 e já foi debitado da minha conta os 9,90 e no dia 19/10 foi debitado novamente mais 9,90 o q está acontecendo

Visitor

Fiz a assinatura no dia 14/10 e já foi debitado da minha conta os 9,90 e no dia 19/10 foi debitado novamente mais 9,90 o q está acontecendo

Bittencourt

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes