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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5151 Views
  • 23 replies
  • 2 likes
  • 5151 Views
  • 23 replies
  • 2 likes

I can't get a trial subscription

Привет, я хотел получить премиальную подписку, у меня есть банковская карта киви, на которой нет ни рубля. Есть ли какой-то вычет в размере 2 рублей за проверку карты. Ответ экспертовПланБесплатно / ПремиумСтранаРоссияУстройствоПКоперационная система...

  • Visitor
  • Привет, я хотел получить премиальную подписку, у меня есть банковская карта киви, на которой нет ни рубля. Есть ли какой-то вычет в размере 2 рублей за проверку карты. Ответ экспертов План Бесплатн...
  • Bittencourt
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Songs became unavailable after Premium paid

PlanPremium DUOCountryUkraineDevice(PC)Operating SystemWindows 10 My Question or IssueI listen and add songs to favorite list on free account, but after i paid for Premium DUO some albums and songs became unavailable to play (look at the picture). I ...

  • Casual Listener
  • Plan Premium DUO Country Ukraine Device (PC) Operating System Windows 10   My Question or Issue I listen and add songs to favorite list on free account, but after i paid for Premium DU...
  • EthanS1
  • Community Legend
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Superuser Contribution j’ai été débité 2 fois

Bonsoir, je viens de voir sur mes relevés banquaires que j’ai été débité deux fois ce mois-ci. en attente d’une réponse, merci

  • Casual Listener
  • Bonsoir,  je viens de voir sur mes relevés banquaires que j’ai été débité deux fois ce mois-ci.  en attente d’une réponse, merci
  • jonadem
  • Casual Listener
  • 1867 Views
  • 8 replies
  • 2 likes
  • 1867 Views
  • 8 replies
  • 2 likes

Superuser Contribution Me cobro sin darme el plan

PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo me deja contratar el plan Universitario ya que use el mes gratis, pero me cobra carg...

  • Newbie
  • Plan Free/Premium Country México  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue N...
  • Peter
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to sign up to premium after moving countries

I recently moved from the UK to the US. I read through the help articles and saw the best way was to downgrade my account to free, switch country and then sign up again. Now my country in my profile says USA, when I try to purchase premium I get "Som...

  • Casual Listener
  • I recently moved from the UK to the US. I read through the help articles and saw the best way was to downgrade my account to free, switch country and then sign up again.    Now my country...
  • Xenia
  • Moderator
  • 1650 Views
  • 5 replies
  • 0 likes
  • moving
    Premium
  • 1650 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution premium payment problem

PlanPremiumTurkey Device(iPhone 8, Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueHello, I was in the Premium plan. I have been paying with a certain card but the card has expired. We got it fixed and got a different card number f...

  • Visitor
  • Plan Premium Turkey   Device (iPhone 8, Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue Hello, I was in the Premium plan. I have been paying with a certain...
  • Peter
  • Spotify Legend
  • 829 Views
  • 1 replies
  • 0 likes
  • 829 Views
  • 1 replies
  • 0 likes

Superuser Contribution UPI Autopay Payment option in monthly subscription plan

UPI 2.0 has been launched recently in India which enables UPI Autopay which lets UPI users to pay monthly bills using UPI Address. Since UPI payments is very popular in India, i would like to see the payment option in monthly subscription. Please imp...

  • Newbie
  • UPI 2.0 has been launched recently in India which enables UPI Autopay which lets UPI users to pay monthly bills using UPI Address. Since UPI payments is very popular in India, i would like ...
  • Peter
  • Spotify Legend
  • 982 Views
  • 1 replies
  • 2 likes
  • 982 Views
  • 1 replies
  • 2 likes

Changing the country is not possible

Hello, I am trying to switch country (my origin one) in my account. I used a different country since I was a student there. I tried to change the payment method, and still, it does not let me change the country. I renewed my premium using the new car...

  • Visitor
  • Hello, I am trying to switch country (my origin one) in my account. I used a different country since I was a student there. I tried to change the payment method, and still, it does not let me change ...
  • OviiiOne
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student and Hulu not working anymore

PlanPremiumCountryUSADevice(iPhone XR, Windows PC, TCL Roku TV)Operating System(iOS 13, Windows 10, Roku) My Question or IssueI have had Spotify's Premium Student account for a while now, and I like that it also comes with Hulu. However, I've had som...

  • Newbie
  • Plan Premium Country USA Device (iPhone XR, Windows PC, TCL Roku TV) Operating System (iOS 13, Windows 10, Roku)   My Question or Issue I have had Spotify's Premium Student account for...
  • Xenia
  • Moderator
  • 682 Views
  • 1 replies
  • 0 likes
  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have paid, but still asks to upgrade

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just paid for premium today. Haven't yet got the receipt nor has it changed. The upgrade bu...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Ivan
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Duo Accounts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the duo account about two weeks ago. I thought it said the first month was fr...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I signe...
  • Billy-J
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Premium
  • 264 Views
  • 1 replies
  • 0 likes

my sotify gift card wont work

Planfree but trying to redeem gift cardCountrybahrainDevicedesktopOperating Systemwindows My Question or Issuei have bought a spotify gift card from a machine from a very well known company in bahrain which lets you get gift cards and pay bills but w...

  • Visitor
  • Plan free but trying to redeem gift card Country bahrain Device desktop Operating System windows   My Question or Issue i have bought a spotify gift card from a machine from a very wel...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • Gift Cards
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium- 6 Months Free with Samsung S10e purchase

Plan - Current: Spotify Free; Desired: Spotify Premium - 6 Months FreeCountry - USADevice - Samsung Galaxy S10eOperating System - AndroidPurchased and received a Samsung Galaxy S10e two days ago. The purchase included Spotify Premium- 6 Months Free. ...

  • Visitor
  • Plan - Current: Spotify Free; Desired: Spotify Premium - 6 Months Free Country - USA Device - Samsung Galaxy S10e Operating System - Android Purchased and received a Samsung Galaxy...
  • Elena
  • Moderator
  • 1081 Views
  • 1 replies
  • 0 likes
  • 6-months free
    Samsung
  • 1081 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change family plan date

i want to change the payment date on my family plan - as I understand I just cancel/downgrade and then subscribe again on the desired date. But how does this affect my family members? Would I need to add them to the plan again?

  • Newbie
  • i want to change the payment date on my family plan - as I understand I just cancel/downgrade and then subscribe again on the desired date. But how does this affect my family members? Would I need to...
  • Xenia
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify me esta cobrando de nuevo

Hola, hace poco se me hizo un cargo a mi tarjeta de débito con esta referencia rsm160408csa ad, investigando me enteré de que es el cargo de spotify, pero ahora me está volviendo a querer hacer el cargo y en la interfaz de inicio me aparece que no se...

  • Visitor
  • Hola, hace poco se me hizo un cargo a mi tarjeta de débito con esta referencia rsm160408csa ad, investigando me enteré de que es el cargo de spotify, pero ahora me está volviendo a querer hacer ...
  • Xenia
  • Moderator
  • 895 Views
  • 1 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 895 Views
  • 1 replies
  • 3 likes

Superuser Contribution Thought I’d my plan had been cancelled but I got charged

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/StudentCountryU.K. Operating System(iOS 10 My Question or IssueI’m short on money this month and thought I’d cancelled my s...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Student Country U.K.  Operating System (iOS 10   My...
  • Elena
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turning two premiums into a duo.

My Question or IssueDuo sounds great as my household currently has two separate premium accounts. Is it possible to combine the two accounts without losing our playlists?

  • Visitor
  • My Question or Issue Duo sounds great as my household currently has two separate premium accounts. Is it possible to combine the two accounts without losing our playlists?
  • Elena
  • Moderator
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium

PlanPremiumCountryGermany Samsung Galaxy A7 My Question or Issue Ich habe Spotify Premium seit langer Zeit. Das Abo wurde von meinem Konto abgezogen und ich konnte mir auch ganz normal Musik herunterladen und Offline hören. Seit gestern lädt Spotify ...

  • Visitor
  •   Plan Premium Country Germany   Samsung Galaxy A7   My Question or Issue   Ich habe Spotify Premium seit langer Zeit. Das Abo wurde von meinem Konto abgezogen und ich k...
  • Xenia
  • Moderator
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

Superuser Contribution Loading take time

Today i tried to subscribe spotify premium but after i put my information it keep loading and nothing happened i tried to open it on safari and chrome and its the same thingPlanFree/PremiumCountryEgyptDevice(Macbook Pro ) My Question or Issue

  • Visitor
  • Today i tried to subscribe spotify premium but after i put my information it keep loading and nothing happened i tried to open it on safari and chrome and its the same thing Plan Free/Premium Coun...
  • Ivan
  • Spotify Legend
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Premium upgrade to family plan

PlanFree/PremiumCountry I use to have the premium plan and recently moved back home and join the family plan, do u need to cancel the premium plan or will it automatically cancel once I accept to join the family plan?

  • Visitor
  • Plan Free/Premium Country   I use to have the premium plan and recently moved back home and join the family plan, do u need to cancel the premium plan or will it automatically cancel once I ...
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes