Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
ab01545945
Visitor
84252 Views
50 replies
4 likes

84252 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
yesterday
nacho121
Visitor
10426 Views
24 replies
2 likes

10426 Views
24 replies
2 likes

Does price increase affect old members?

Country: Malaysia a family plan subscribed to Spotify at 14.90 a month last year. I see that the price is now 23.80 a month. I don't know when did the price increase. Do old members subscribed at that time it was 14.90 pay 14.90 or do they pay 23.80 ...

BnT123
Casual Listener
Country: Malaysia a family plan subscribed to Spotify at 14.90 a month last year. I see that the price is now 23.80 a month. I don't know when did the price i...
2021-02-15 5:35:25 AM
2021-02-23 4:05:15 AM
Billy-J
Spotify Star
989 Views
5 replies
0 likes

989 Views
5 replies
0 likes

Superuser Contribution Premium Student Bundle

Previously, I was notified that my HULU account email address was changed. I canceled premium and notified both HULU and Spotify for the issue. Unfortunately, HULU told me that nothing could be done since it comes with the Spotify bundle so I contact...

valanis67
Casual Listener
Previously, I was notified that my HULU account email address was changed. I canceled premium and notified both HULU and Spotify for the issue. Unfortunately, HULU told me that nothing could be done ...
2021-02-21 11:30:49 PM
2021-02-22 11:54:42 AM
Alex
Spotify Legend
445 Views
1 replies
0 likes

445 Views
1 replies
0 likes

Superuser Contribution Spotify charged me the full Premim although I have student discount

I have the student discount and I pay 3,99eur every month but this month I was charged 6,99eur and I still have the student discount. I had already renewed my discount for another year and decided to check if it had expired or had a problem and the f...

sarasousavieira
Newbie
I have the student discount and I pay 3,99eur every month but this month I was charged 6,99eur and I still have the student discount. I had already renewed my discount for another year and decided to...
2021-02-21 1:29:55 PM
2021-02-22 11:31:53 AM
Alex
Spotify Legend
380 Views
1 replies
0 likes

380 Views
1 replies
0 likes

Solved!! From Family to Duo via Free play

We are currently using Premium Family, but would like to change to Duo. Our billing goes through our mobile provider. But they have stopped to sell new subscriptions and only keep up the old ones. So they can't change our subscription anymore. So we ...

Suvifiina
Newbie
We are currently using Premium Family, but would like to change to Duo. Our billing goes through our mobile provider. But they have stopped to sell new subscriptions and only keep up the old ...
2021-02-21 4:27:52 PM
2021-02-21 5:23:13 PM
AdamDam
Spotify Star
373 Views
1 replies
0 likes

373 Views
1 replies
0 likes

[Android] I used to subscribe to premium but now says I'm not eligible need to subscrbe to duo

It makes me pay the extra money even though I'm the only one that lives there

Fennijo
Newbie
It makes me pay the extra money even though I'm the only one that lives there
2021-02-16 9:12:47 PM
2021-02-19 12:21:25 AM
Billy-J
Spotify Star
331 Views
1 replies
0 likes
Android
Other

331 Views
1 replies
0 likes

Different country

PlanFree/PremiumCountryspain/portugal Device iPhone XS Max Operating system iOS 14 My Question or IssueI live in Spain but I travel a lot to Portugal, now a days I’m in Portugal and I plan to renew my very old subscription, my question is with a fami...

jesusmerayo92
Casual Listener
Plan Free/Premium Country spain/portugal Device iPhone XS Max Operating system iOS 14 My Question or Issue I live in Spain but I travel a lot to Portugal, now a days I’m ...
2021-02-19 5:13:08 PM
2021-02-19 12:19:58 AM
Billy-J
Spotify Star
312 Views
1 replies
0 likes

312 Views
1 replies
0 likes

Solved!!Superuser Contribution Pagamento 18 app

buonasera, volevo in informazione voglio fare account premium per un anno usando 18 app ma il credito non é sufficiente a pagare abbonamento.. si può pagare la differenza con una carta prepagata?? O non si può?? perfavore aspetto una vostra risposta ...

RIKI11
Casual Listener
buonasera, volevo in informazione voglio fare account premium per un anno usando 18 app ma il credito non é sufficiente a pagare abbonamento.. si può pagare la differenza con una carta prepagata?? O ...
2021-02-18 10:35:12 PM
2021-02-19 6:36:13 PM
Novy
Moderator
863 Views
3 replies
0 likes

863 Views
3 replies
0 likes

Superuser Contribution when does spotify charge my card?

Just realized my card had no money and got premium. I cancelled because I was worried that it would get charged. So I was wondering does spotify charge you as soon as you get premium? Or the month after? Also this isn't my first time with premium.

ren16
Newbie
Just realized my card had no money and got premium. I cancelled because I was worried that it would get charged. So I was wondering does spotify charge you as soon as you get premium? Or the month af...
2021-02-19 3:53:50 AM
2021-02-19 4:15:53 PM
Eni
Moderator
705 Views
1 replies
0 likes

705 Views
1 replies
0 likes

Superuser Contribution Does anyone have any input on a user or artist profile being better for a record label?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Does anyone have any input on a user or artist profile being better for a record label? What...

Bwiley
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2021-02-18 1:07:44 AM
2021-02-18 1:33:03 PM
Jeremy
Spotify Legend
316 Views
1 replies
0 likes

316 Views
1 replies
0 likes

Superuser Contribution Keep getting redirected to the wrong market

I recently moved from Hungary to the UK and previous Family plan was discontinued, so I tried to sign up for a Student plan. However, Spotify keeps redirecting me to the plans available in Hungary (even though I changed the country in the settings), ...

tomeeh
Newbie
I recently moved from Hungary to the UK and previous Family plan was discontinued, so I tried to sign up for a Student plan. However, Spotify keeps redirecting me to the plans available in Hungary (e...
2021-02-17 12:02:29 AM
2021-02-18 12:27:00 PM
Alex
Spotify Legend
385 Views
1 replies
0 likes

385 Views
1 replies
0 likes

Premium but ads while listening to music

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice Samsung J7Operating SystemAndroid My Question or IssueI bought premium account so I could listen to musi...

Spookiefly
Newbie
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Samsung J7 Operating System Andro...
2021-02-16 11:28:38 PM
2021-02-17 11:47:22 AM
OneByBoo
Roadie
500 Views
1 replies
0 likes

500 Views
1 replies
0 likes

Superuser Contribution Pago adelantado.

¿Puedo hacer un pago por el servicio de Spotify dúo de manera adelantada? Quiero pagar doce meses en un solo pago

12175899958
Casual Listener
¿Puedo hacer un pago por el servicio de Spotify dúo de manera adelantada? Quiero pagar doce meses en un solo pago
2021-02-16 6:26:50 PM
2021-02-17 9:20:12 AM
Jeremy
Spotify Legend
731 Views
1 replies
0 likes

731 Views
1 replies
0 likes

Superuser Contribution Why am i getting ads on podcasts? I canceled my subscription until fixed

I started getting ads on podcast, this is not acceptable in any way. I've heard your excuses and now I am no longer a premium user.PlanWas PremiumCountry DeviceAndroidOperating SystemAndroid My Question or Issue

x_amxyh-bv8w9
Newbie
I started getting ads on podcast, this is not acceptable in any way. I've heard your excuses and now I am no longer a premium user. Plan Was Premium Country Device Android Operati...
2021-02-16 6:24:23 PM
2021-02-17 9:10:03 AM
Ver
Spotify Legend
999 Views
1 replies
2 likes
primium

999 Views
1 replies
2 likes

Superuser Contribution Descuento universitario y dúo

Soy estudiante y actualmente hago uso de Spotify dúo. Mi duda es, ¿Puedo utilizar mi descuento en este otro plan?

12175899958
Casual Listener
Soy estudiante y actualmente hago uso de Spotify dúo. Mi duda es, ¿Puedo utilizar mi descuento en este otro plan?
2021-02-16 6:33:37 PM
2021-02-17 8:55:45 AM
Alex
Spotify Legend
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

Solved!!Superuser Contribution Cannot select payment using card

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy A71Operating SystemAndroid Oreo My Question or IssueI want to move from Premium to Premium Duo/Family. I already cancelled my current subscription which will be ended next 3 days. Now, I want to subscrib...

luiey
Casual Listener
Plan Premium Country Malaysia Device Samsung Galaxy A71 Operating System Android Oreo My Question or Issue I want to move from Premium to Premium Duo/Family. I already cancelled...
2020-09-07 8:09:27 AM
2021-02-17 8:13:19 AM
Jeremy
Spotify Legend
8628 Views
11 replies
8 likes

8628 Views
11 replies
8 likes

Premium subscription not automatically renewing?

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.4My QuestionI keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I guess). Shouldn’t it be set to automatically renew/charge me each mo...

jdl2020
Casual Listener
Plan Premium Country United States Device iPhone 11 Operating System iOS 14.4 My Question I keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I...
2021-02-15 1:09:18 AM
2021-02-15 7:13:20 PM
Billy-J
Spotify Star
498 Views
3 replies
0 likes

498 Views
3 replies
0 likes

Superuser Contribution Automatic renewal fails every time

Automatic renewal fails every month and the bank claims that spotify doesnt send the card's CVV along with the withdrawal request! Yet if i remove the card and re-add it , it just works! Its driving me crazy having to renew my subscription manually b...

Hussamelarabi
Newbie
Automatic renewal fails every month and the bank claims that spotify doesnt send the card's CVV along with the withdrawal request! Yet if i remove the card and re-add it , it just works! Its driving ...
2021-02-14 12:35:47 PM
2021-02-15 10:57:49 AM
Ver
Spotify Legend
416 Views
1 replies
0 likes

416 Views
1 replies
0 likes

Superuser Contribution money deducted but premium not working

Planindividual premiumCountryIndiaDevicesamsungOperating Systemandroid My Question or Issuelast month i got individual premium for which i was charged 119 rupees but i never recieved premium. Today i again tried getting individual premium, my money w...

ankitalama
Newbie
Plan individual premium Country India Device samsung Operating System android My Question or Issue last month i got individual premium for which i was charged 119 rupees but i never ...
2021-02-14 11:05:03 AM
2021-02-14 11:21:41 PM
CarlosE
Moderator
4007 Views
1 replies
0 likes

4007 Views
1 replies
0 likes

Superuser Contribution hello....my Subscription expired

Plan PremiumFree/PremiumCountry Malaysia Device iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ios My Question or Issuehello....my Subscription expired so i bought Spotify six month Gi...

proudlyleo1
Newbie
Plan Premium Free/Premium Country Malaysia Device iphone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ios &nb...
2021-02-14 9:33:44 AM
2021-02-14 9:52:50 PM
Eni
Moderator
333 Views
1 replies
0 likes

333 Views
1 replies
0 likes

Superuser Contribution Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a really hard time justifying my spotify subscription when some of my favorite things ...

MrLobo
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2021-02-09 2:51:59 PM
2021-02-14 5:01:08 PM
CarlosE
Moderator
1184 Views
5 replies
5 likes

1184 Views
5 replies
5 likes

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