Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62439 Views
43 replies
3 likes

62439 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8089 Views
23 replies
2 likes

8089 Views
23 replies
2 likes

Giftcard code not working, No receipt cause it was won on an online sweepstake

Hi, I’m having trouble with my gift code not working and since it was won by a sweepstake i don’t have a receipt, only the physical card was sent

kpage_
Visitor
Hi, I’m having trouble with my gift code not working and since it was won by a sweepstake i don’t have a receipt, only the physical card was sent
2020-10-18 9:48:31 PM
2020-10-19 11:44:48 AM
Billy-J
Spotify Star
238 Views
1 replies
0 likes

238 Views
1 replies
0 likes

I think I am being charged twice

Hi, I've been a Spotify premium member for a few years now and the monthly £9.99 was always taken out of my bank account with my phone bill via EE. I've recently become a student and updated my account to have my student discount included. This all w...

lowehelen91
Visitor
Hi, I've been a Spotify premium member for a few years now and the monthly £9.99 was always taken out of my bank account with my phone bill via EE. I've recently become a student and updated m...
2020-10-15 9:08:23 AM
2020-10-18 6:13:59 AM
Billy-J
Spotify Star
307 Views
1 replies
0 likes

307 Views
1 replies
0 likes

Payment update

PlanPremiumCountryUAEDeviceIphoneOperating System(iOS) My Question or IssueI updated my payment details and I still get the same notification that i have to update it and its been going on like that for the past 2 days, any idea of whats going on?

Faisal93
Newbie
Plan Premium Country UAE Device Iphone Operating System (iOS) My Question or Issue I updated my payment details and I still get the same notification that i have to update it and its...
2020-10-17 12:21:19 AM
2020-10-18 6:10:39 AM
Billy-J
Spotify Star
982 Views
1 replies
0 likes

982 Views
1 replies
0 likes

canceled premium but still got charged

PlanFree/PremiumCountry Device()Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

CharmedGoose364
Visitor
Plan Free/Premium Country Device () Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-10-17 8:07:19 PM
2020-10-17 9:15:31 PM
Billy-J
Spotify Star
293 Views
1 replies
0 likes

293 Views
1 replies
0 likes

Solved!! Audio quality of premium duo

I was using premium till recently and then switched to duo. I got the feeling that single premium has better audio quality than duo premium. Is this true? Anyone else feel similarly? If this is the case then Spotify please don't do this, am most like...

Sauzzy
Visitor
I was using premium till recently and then switched to duo. I got the feeling that single premium has better audio quality than duo premium. Is this true? Anyone else feel similarly? If this is the c...
2020-10-17 9:37:41 AM
2020-10-17 9:48:03 AM
Billy-J
Spotify Star
1061 Views
1 replies
0 likes

1061 Views
1 replies
0 likes

Solved!! Can I have multiple Premium accounts/locations with a single billing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

rickro
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-10-14 8:44:28 PM
2020-10-15 11:14:33 PM
Billy-J
Spotify Star
1509 Views
5 replies
0 likes

1509 Views
5 replies
0 likes

Change Billing Date Without Losing Hulu Subscription

I currently have the Spotify/Hulu bundle plan for $9.99/mo and I am wanting to push my billing date by a few days. Apparently the only way to change the billing date is to cancel my current subscription and activate it again on the date I want my bil...

Jrmart24
Visitor
I currently have the Spotify/Hulu bundle plan for $9.99/mo and I am wanting to push my billing date by a few days. Apparently the only way to change the billing date is to cancel my current subscript...
2020-10-15 9:38:16 PM
2020-10-15 11:11:34 PM
Billy-J
Spotify Star
2701 Views
1 replies
0 likes

2701 Views
1 replies
0 likes

Solved!! Duo Subscription

Can my wife and I combine our individual accounts to the Duo plan, without either of us losing all our music? We obviously live together so we meet the requirements and each of us have years of music downloaded. Thanks!

daveintexas
Visitor
Can my wife and I combine our individual accounts to the Duo plan, without either of us losing all our music? We obviously live together so we meet the requirements and each of us have years of music...
2020-10-15 6:52:26 PM
2020-10-15 7:02:26 PM
OneByBoo
Roadie
692 Views
1 replies
0 likes

692 Views
1 replies
0 likes

Superuser Contribution Family plan payment method

PlanFamilyCountryMalaysiaDevicePCOperating SystemWindows 10 My Question or IssueWhen I click on the 'credit or debit cards' option for the family plan monthly subscription it automatically sends me to the 'pay by mobile' option with no way of enterin...

Cariote
Visitor
Plan Family Country Malaysia Device PC Operating System Windows 10 My Question or Issue When I click on the 'credit or debit cards' option for the family plan monthly subscription it...
2020-10-13 1:30:26 PM
2020-10-15 2:26:34 PM
Alex
Spotify Legend
558 Views
1 replies
0 likes

558 Views
1 replies
0 likes

Cannot switch from Family Premium to Student Premium

PlanFamily Premium (Current)CountryUSADeviceMobile (OnePlus 5T), DesktopOperating SystemWindows 10 My Question or IssueI currently am the head of a full Spotify Family plan and I want to switch to a Spotify Student Premium. I verified that my account...

Magum
Casual Listener
Plan Family Premium (Current) Country USA Device Mobile (OnePlus 5T), Desktop Operating System Windows 10 My Question or Issue I currently am the head of a full Spotify Family plan a...
2020-10-15 6:45:13 AM
2020-10-15 9:57:27 AM
Maxim
Spotify Star
591 Views
1 replies
0 likes

591 Views
1 replies
0 likes

Gift card PIN

I have been purchasing my daughter spotify cards every month to every three months for nearly two years, haven't had an issue yet. The one I purchased yesterday is a whole new experience. When she attempted to add it to her account it says it's inval...

NunyaBIsness1
Visitor
I have been purchasing my daughter spotify cards every month to every three months for nearly two years, haven't had an issue yet. The one I purchased yesterday is a whole new experience. ...
2020-10-14 9:39:31 PM
2020-10-15 9:55:25 AM
Maxim
Spotify Star
570 Views
1 replies
0 likes

570 Views
1 replies
0 likes

Premium account - podcasts with ads.

As a premium Spotify user for more than 8 years; I continue to wonder why Spotify has continued to advertise Spotify Premium as an ad-free subscription option, when it’s far from that in actuality—specifically pertaining to popular podcasts. I wanted...

MissKris10
Casual Listener
As a premium Spotify user for more than 8 years; I continue to wonder why Spotify has continued to advertise Spotify Premium as an ad-free subscription option, when it’s far from that in actuality—sp...
2020-09-01 9:46:57 PM
2020-10-15 4:07:26 AM
MissKris10
Casual Listener
525 Views
4 replies
0 likes

525 Views
4 replies
0 likes

Para iadesi

Merhaba.Ben, arkadaşım ile aile paketine geçtik. Geçmeden önce kendi paketimi iptal ettim ama yine ücret kesilmiş iade talep ediyorum.

KFa
Visitor
Merhaba. Ben, arkadaşım ile aile paketine geçtik. Geçmeden önce kendi paketimi iptal ettim ama yine ücret kesilmiş iade talep ediyorum.
2020-10-14 5:31:43 PM
2020-10-15 1:43:54 AM
Billy-J
Spotify Star
353 Views
1 replies
0 likes

353 Views
1 replies
0 likes

Paid for Spotify Premium, didn't activate

PlanFree/PremiumCountryIndia DeviceOnePlus 8 ProOperating SystemAndroid 10 My Question or IssueI paid for the student plan for Spotify premium with my debit card, which is around Rs.59 for a yearly subscription. The amount was debited but I got an er...

ald0hzetr7ypadi
Visitor
Plan Free/Premium Country India Device OnePlus 8 Pro Operating System Android 10 My Question or Issue I paid for the student plan for Spotify premium with my debit ca...
2020-10-12 7:11:58 AM
2020-10-14 8:01:21 PM
Jose_M
Spotify Star
774 Views
1 replies
0 likes

774 Views
1 replies
0 likes

Solved!! Redeem Code funktioniert nicht

Was soll ich tun bei diesem Fehler? Du kannst diesen Code nicht einlösen, weil das jeweils nur für eine bestimmte Anzahl an Monaten Spotify Premium möglich ist. Bitte versuch es später noch einmal.

Didineujahr
Casual Listener
Was soll ich tun bei diesem Fehler? Du kannst diesen Code nicht einlösen, weil das jeweils nur für eine bestimmte Anzahl an Monaten Spotify Premium möglich ist. Bitte versuch es später noch ...
2020-03-16 3:11:18 PM
2020-10-14 6:47:21 PM
netravnen
Newbie
6595 Views
6 replies
0 likes

6595 Views
6 replies
0 likes

Superuser Contribution [All Platforms][Social] Premium host subscription $50/month

Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not even spotify premium subscribers) to join the group class f...

cploonker
Visitor
Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not eve...
2020-10-11 9:39:40 PM
2020-10-14 5:16:04 PM
Xenia
Moderator
1282 Views
1 replies
2 likes
All Platforms
Social

1282 Views
1 replies
2 likes

i am being charged for an account i dont have

PlanPremiumCountryArgentinaDeviceSamdung Galaxy A5 2017Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei am literally being charged for an account i dont have,i called my bank but they say they cant do anything,i currently...

aguslevrinoo
Newbie
Plan Premium Country Argentina Device Samdung Galaxy A5 2017 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i am literally being charged for...
2020-10-13 8:58:02 PM
2020-10-14 9:54:04 AM
Maxim
Spotify Star
1196 Views
1 replies
0 likes
Account

1196 Views
1 replies
0 likes

Superuser Contribution Payment/subscription.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been charged for the month of September and it is telling me I have to update my payme...

Alexisp135
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2020-09-18 7:41:47 AM
2020-10-14 8:43:03 AM
Ver
Spotify Legend
1922 Views
3 replies
0 likes

1922 Views
3 replies
0 likes

Question about free month

PlanPremiumCountryMexico Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, On Saturday I paid my subscription for 1 month ($115.00 Mx) and the ticket said that it ends on November 11th but my question is: Where’s the ...

Abbie10
Casual Listener
Plan Premium Country Mexico Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, On Saturday I paid my subscription for 1 mo...
2020-10-12 9:48:43 PM
2020-10-14 4:37:07 AM
Billy-J
Spotify Star
1094 Views
5 replies
0 likes

1094 Views
5 replies
0 likes

Why can i not talk to someone on the phone. None of suggestions are working .