Duo Plan Error

[ethanteo23]

Plan

Individual to Duo Plan

Country

Philippines

Device

iPhone 14

My Question or Issue

My partner and I recently moved to Philippines and she set up a duo plan for us, however even with updating our payment details to PH and what not it's still detecting us from SG. However our cards work fine, we're using their local payments here.

[Maxim · Accepted solution]

Hey @ethanteo23,

Thanks for reaching out!

Please make sure you’re not using a VPN, as that can sometimes cause issues when joining a plan.

If that’s not the case, you can try a few troubleshooting steps: you can try joining the plan from another device, or use an incognito/private browser.

It’s also important to double-check that the plan manager’s registered address is correct and up to date, so I recommend asking your partner to double-check it.

Let me know how it goes 🙂

[ethanteo23]

Welp. I just tried it and we even had to reset everything to see what went wrong. No VPN, we changed both our phone's setting too just to make sure. 😞

[Maxim]

Hey @ethanteo23,

Thanks for getting back.

Could you let me know what troubleshooting steps you’ve already tried so far? It would also help to confirm if you’ve attempted it using a different browser or another internet connection.

Let me know, and we can go from there!