Error al pagar.

[naza_rosales]

Buenas tardes, me sale un error al pagar con mi cuenta de Ualá, ya hice todo lo que sale en la página de ayuda de spotify pero no funciona. Alguien me puede ayudar?

[Billy-J]

Hey @naza_rosales, thanks for reaching out to the Community!

Hope you don’t mind me replying in English. First, I’d recommend trying to process payment using a different browser or private window, and also use a different network connection.

If that doesn’t help, please make sure that you’ve followed all of the steps provided here. If you’re still facing trouble, I’d recommend getting in touch with your financial institution to make sure that your card is valid and up to date.

Hope this helps!