Help Wizard

Step 1

NEXT STEP

Ex using card for subscription

Ex using card for subscription

My debit card is being charged for an account my ex has. I need to cancel authorization of my card for his subscription use. 

Reply
3 Replies

Hi @Sarahjb89, thanks for being part of the Spotify Community!

 

Do you have access to the account? You or your ex will need to change out the card on file. Instructions for this can be found here

 

Additional help with payment troubles here

 

If your card is being charged without your permission, suggest you contact Spotify directly here

 

Please mark as 'solved' if this reply answered your query, so others will be able to see the solution. Thank you!

 

My card is being used without my permission and the individual will not respond or comply with my requests to change the card information.

I’ve tried reaching out directly to Spotify but it just keeps re routing me to the forums or simple troubleshooting answers.

Hey @Sarahjb89

 

Since you already used the contact form, and got the automated response, reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook. 🙂

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts