Factory reset my phone, now can't find my subscription

[madisonlarue16]

Did a factory reset on my phone, I did try search thru every last I e of my accounts and subscriptions and receipts tabs but can not find the subscription that I paid for and shows on my bank statement. I know I'm not crazy, I was JUST listening to it hours ago!!!!

[SergioDavid]

Hey @madisonlarue16, welcome to the Community!

We suggest you follow the steps listed here to see if you have multiple accounts. If you do, you'll be able to find what email addresses they're attatched to.

Hopefully you'll be able to find your Premium account with this info.

Let us know how it goes.