Family Subscription

[JoseAlfonso]

One of the members of my family has been disconnected from the plan, she can no longer get access to the benefits of the plan.When she tries to connect by sending her an invite link type in the adress, it says its not the right adress. Please any help will be greatfull

[Bittencourt]

Hi @JoseAlfonso, welcome to the Community.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!