Family Subscriptions

[carolsuruagy]

I had my two daughters and my husband in my Premium account. One week ago they received an e-mail asking to confirm their address in order to continue using the Premium account, however, they didn´t see it cause we were on vacations. Now they were transfered to Spotify Free (because they didn´t responde within seven days) and I am not being able to include them again in my account, it keeps stating that there is no way to confirm we live in the same address. How can I solve this? The only solution is to create a new account?

Carolina Suruagy

[Bittencourt · Accepted solution]

Hi @carolsuruagy, welcome to the Community.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!