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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11402 Views
  • 24 replies
  • 2 likes
  • 11402 Views
  • 24 replies
  • 2 likes

Unable to update payment bc Spotify thinks I'm a student

My credit card information must be updated or my Spotify count will be terminated. The problem is every time I try to update my payment, there is a glitch where Spotify thinks I'm still a student. It only offers me the student subscription under the ...

  • Newbie
  • My credit card information must be updated or my Spotify count will be terminated. The problem is every time I try to update my payment, there is a glitch where Spotify thinks I'm still a student. It...
  • huiahard321
  • Newbie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

I wanted the 30-day trial, not premium

Upon opening the app for the first time, a pop-up window asked me if I wanted to try the free trial, I assumed it was another thing I had to accept before playing a song. So I clicked yes. Now I only have 7 days to listen test out Spotify instead of ...

  • Newbie
  • Upon opening the app for the first time, a pop-up window asked me if I wanted to try the free trial, I assumed it was another thing I had to accept before playing a song. So I clicked yes. Now I only...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

EInladung kommt nich an

Ich habe meinem Mann bei Spotify Family eine email geschickt aber leider kam bis heute nichts an und Manuell bzw als Link kann ich nichts verschicken da diese Option nicht zur verfügung steht

  • Newbie
  • Ich habe meinem Mann bei Spotify Family eine email geschickt aber leider kam bis heute nichts an und Manuell bzw als Link kann ich nichts verschicken da diese Option nicht zur verfügung steht
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Being charged twice for subscription.

I need help for the last two months ever since I signed up for family from regular Spotify I have been charged the 9.99 and the 14.99 when I check my receipt history and subscriptions it shows I'm only setup for family and that I have only paid 14.99...

  • Newbie
  • I need help for the last two months ever since I signed up for family from regular Spotify I have been charged the 9.99 and the 14.99 when I check my receipt history and subscriptions it shows I'm on...
  • Robert_W
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Pagamento do premium

Bom dia , Estou tetando fazer um pagamento para assinar o premium do spotfy familia. Porem a compra esta sendo recusada. Ja liguei para o meu banco e eles disseram que meu cartao esta normal, que nao tem nenhum problema. O limite do meu cartao é 200 ...

  • Newbie
  • Bom dia ,  Estou tetando fazer um pagamento para assinar o premium do spotfy familia. Porem a compra esta sendo recusada. Ja liguei para o meu banco e eles disseram que meu cartao esta normal, ...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Superuser Contribution paye twice for my premium

Hey there.I payed twice for my premium member ship. Once a few days ago for July and the second one was a day later because i updated my profile so i could use my student discount. The first time i payed 9.99€, payment after 4.99€. Can you refund me ...

  • Newbie
  • Hey there. I payed twice for my premium member ship. Once a few days ago for July and the second one was a day later because i updated my profile so i could use my student discount. The first time i...
  • Melody
  • Spotify
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

premium payment

I accidently paid for the premium $10 a month and I cancelled it right after but I just wanted to make sure that no money is being charged from the card

  • Newbie
  • I accidently paid for the premium $10 a month and I cancelled it right after but I just wanted to make sure that no money is being charged from the card
  • Bittencourt
  • Spotify Star
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

Solved!! Then I keep my music after the expiration of my subscription?

Hello I try spotify for 7 days and I am sync more than 200 music so I was wondering if after the tests I kept the music locally without being able to read them or that spotify erases them.Thank you in advance and if you could answer me quickly it wou...

  • Casual Listener
  • Hello I try spotify for 7 days and I am sync more than 200 music so I was wondering if after the tests I kept the music locally without being able to read them or that spotify erases them. Thank you...
  • ManshionProd
  • Casual Listener
  • 496 Views
  • 2 replies
  • 0 likes
  • 496 Views
  • 2 replies
  • 0 likes

making a payment

i have been using the same card to EVERY purchase on line, but spotify is the ONLY one not accepting this card!!!! I've had spotify for years, but am seriously considering a change, this is starting to **bleep** me off that much. I've tried posting f...

  • Newbie
  • i have been using the same card to EVERY purchase on line, but spotify is the ONLY one not accepting this card!!!!   I've had spotify for years, but am seriously considering a change, this ...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

familien account mit bankkarte bezahlen geht das ?

Ich habe keine kreditkarte und kein paypal aber hätte gerne einen familien account kann ich nicht mit normaler banküberweisung bezahlen ?Danke im vorhinein für eure hilfe !

  • Newbie
  • Ich habe keine kreditkarte und kein paypal aber hätte gerne einen familien account kann ich nicht mit normaler banküberweisung bezahlen ? Danke im vorhinein für eure hilfe !
  • Maxim
  • Spotify Star
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

Solved!! If I choose go back to free will I lose my current remaining premium days?

I just accepted that 0,99 try for 3 months offer but if I choose the option "go back to free" on my profile will I lose my 3 months spotify premium?

  • Casual Listener
  • I just accepted that 0,99 try for 3 months offer but if I choose the option "go back to free" on my profile will I lose my 3 months spotify premium?
  • Mr-Deadpool
  • Casual Listener
  • 374 Views
  • 4 replies
  • 0 likes
  • 374 Views
  • 4 replies
  • 0 likes

Forgotten premium account

Hi,I recently went through my bank transactions and noticed that I am paying for two premium accounts. I am only using one account and I would like to cancel one of them. The problem is that I do not know anything about the second acount. I suspect I...

  • Newbie
  • Hi, I recently went through my bank transactions and noticed that I am paying for two premium accounts. I am only using one account and I would like to cancel one of them.   The problem ...
  • osornios
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Probleme d'abonnement

Bonjour,J'ai contracté la formule spotify essai de 30 jours ainsi que 1 mois à 10€ le seule bémol est que je ne peux me faire rembourser va savoir pourquoi et que je n'ai eu que un mois à 10€y aurait-il une solution possible ? merci d'avance

  • Newbie
  • Bonjour, J'ai contracté la formule spotify essai de 30 jours ainsi que 1 mois à 10€ le seule bémol est que je ne peux me faire rembourser va savoir pourquoi et que je n'ai eu que un mois à 10€ y au...
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

No puedo suscribirme a spotify premiun

Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.Ese mensajeme sale en cada intento que hago para pagar la suscripción y ya lo intent...

  • Newbie
  • Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago. Ese mensajeme sale en cada in...
  • osornios
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Ayuda

Por favor alguien que pueda ayudarme realice mi pago para premium 99 pesos durante 3 meses, me hicieron el cobro , utilice una semana semana el servicio y de ahí me lo quitaron y ya pague

  • Newbie
  • Por favor alguien que pueda ayudarme realice mi pago para premium 99 pesos durante 3 meses, me hicieron el cobro , utilice una semana semana el servicio y de ahí me lo quitaron y ya pague
  • osornios
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

How to revert to individual membership.

I expanded my membership to a Family Plan to include my husband. He didn't like it, and wanted me to cancel his part. I THOUGHT I had removed him as a user. I'm still getting my credit card charged for the family plan, even though I'm the only one us...

  • Newbie
  • I expanded my membership to a Family Plan to include my husband.  He didn't like it, and wanted me to cancel his part.  I THOUGHT I had removed him as a user.  I'm still getting my cre...
  • osornios
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Pague por 3 meses y solo me dieron 2 meses

Compre la suscripción de 3 meses por 0.99$ el 25/06/17 pero en los datos de la cuenta dice que solo tengo premium hasta el 26/08/17 solo 2 meses. ¿Que debo hacer? Spotify no responde mi consulta.

  • Casual Listener
  • Compre la suscripción de 3 meses por 0.99$ el 25/06/17 pero en los datos de la cuenta dice que solo tengo premium hasta el 26/08/17 solo 2 meses. ¿Que debo hacer? Spotify no responde mi consulta.
  • osornios
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

CANT PAY CANT USE PREMIUM

I literally had my bank issue me a credit card JUST to pay for Spotify and now it won't take it. It's valid, it's unlocked for international purchases (I'm from Chile) and still it won't work. This is honestly terrible and by reading some complaints ...

  • Newbie
  • I literally had my bank issue me a credit card JUST to pay for Spotify and now it won't take it. It's valid, it's unlocked for international purchases (I'm from Chile) and still it won't work. This i...
  • osornios
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • complaint
    Credit Card
    Payment
    Premium
  • 334 Views
  • 1 replies
  • 0 likes

Cobro servicio premium y no se activo

Hice mi pago con la promoción de 3 meses para premium, se hizo mi cargo pero no tengo el servicio

  • Newbie
  • Hice mi pago con la promoción de 3 meses para premium, se hizo mi cargo pero no tengo el servicio
  • osornios
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes