Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 74554 Views
- 49 replies
- 3 likes
- 74554 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 9645 Views
- 23 replies
- 2 likes
- 9645 Views
- 23 replies
- 2 likes
Pagamento
Bom dia, o meu pagamento não foi efetuado esse mês por um problema com o meu cartão de crédito. Eu já entrei em contato com o banco e o problema foi resolvido. Como prossigo com o pagamento do spotify agora?
- Bom dia, o meu pagamento não foi efetuado esse mês por um problema com o meu cartão de crédito. Eu já entrei em contato com o banco e o problema foi resolvido. Como prossigo com o pagamento do spotif...
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- Spotify Star
- 225 Views
- 3 replies
- 0 likes
- 225 Views
- 3 replies
- 0 likes
Superuser Contribution Charged too much
Just signed up for 3 months at 99p subscription but I've been charged £85??
- Just signed up for 3 months at 99p subscription but I've been charged £85??
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- Roadie
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes
Superuser Contribution premium offer problem
Hi,I would like to make use of the re-engagement offer (3 months for 9.99) it says its available to users who were past premium users.I got rid of premium sometime late 2016 as i changed phone providers and my spotify was included with my plan.I have...
- Hi, I would like to make use of the re-engagement offer (3 months for 9.99) it says its available to users who were past premium users. I got rid of premium sometime late 2016 as i changed phone pr...
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- Roadie
- 244 Views
- 1 replies
- 0 likes
- 244 Views
- 1 replies
- 0 likes
When I cancel premium and switch to family will I loose my downloads and playlist?
When I cancel premium and switch to family will I loose my downloads and playlist? It says since I pay through iTunes I must first cancel my subscription through them and sign up for premium family. How do I save my current downloads and playlist?
- When I cancel premium and switch to family will I loose my downloads and playlist? It says since I pay through iTunes I must first cancel my subscription through them and sign up for premium family. ...
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- Community Legend
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Account Canceled
I've had a premium account for over four years. Last month I got an e-mail telling me that the payment could not be processed, so I checked with my bank; everything's in order. Then I tried using a different credit card; I've been trying different pa...
- I've had a premium account for over four years. Last month I got an e-mail telling me that the payment could not be processed, so I checked with my bank; everything's in order. Then I...
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- Roadie
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Superuser Contribution 129 php for 3months
Hi I just purchase your promo 129php for 3 months, upon checking my account, my premium activation will due on July 23,2017 can you please check it as soon as possible?
- Hi I just purchase your promo 129php for 3 months, upon checking my account, my premium activation will due on July 23,2017 can you please check it as soon as possible?
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- Roadie
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Superuser Contribution Changing method of payment
I registered a couple of years ago with a student Premium account. I recently graduated, so my payment automatically went from $4.99 to $9.99. I'm trying to change my payment method to another card, but after inputting card info, the website is tryin...
- I registered a couple of years ago with a student Premium account. I recently graduated, so my payment automatically went from $4.99 to $9.99. I'm trying to change my payment method to another card, ...
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- Roadie
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Accessing premium via media player
I'm getting the following error when I try and login via my media player. "Spotify Premium is required for this device. Please purchase a Premium subscription at www.spotify.com". I am a premium members (have been forever). I've not used it on my med...
- I'm getting the following error when I try and login via my media player. "Spotify Premium is required for this device. Please purchase a Premium subscription at www.spotify.com". I am a premium memb...
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- Casual Listener
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
Got Charged Twicd
I got the 3 month for .99 and it charged me 1.06 which im fine but there was a second that charged me 5.33 help?
- I got the 3 month for .99 and it charged me 1.06 which im fine but there was a second that charged me 5.33 help?
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- Roadie
- 269 Views
- 3 replies
- 0 likes
- 269 Views
- 3 replies
- 0 likes
Premium Payment
Everytime i enter my credit card it says it is having a bad day, so I tried a differnt one and it said the same thing. We have tried multiple times and the same message keeps popping up.
- Everytime i enter my credit card it says it is having a bad day, so I tried a differnt one and it said the same thing. We have tried multiple times and the same message keeps popping up.
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- Newbie
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Premium Problem
Hi , i just wanna ask , how come when i Log in to your Website and check account and it says Premium Subscription , but in the app when i use it , it says Free , i cant play any songs and im being charged for not able to use it , . I tried to re log ...
- Hi , i just wanna ask , how come when i Log in to your Website and check account and it says Premium Subscription , but in the app when i use it , it says Free , i cant play any songs and im being ch...
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- Casual Listener
- 144 Views
- 1 replies
- 1 likes
- 144 Views
- 1 replies
- 1 likes
Cargo extra a mi tarjeta de credito
Hola el día de ayer me apareció un cargo no reconocido en mi tarjeta de credito por $1,188 pesos, el cargo que aparece es el siguiente: 2017-04-22 COM PENDIENTE ADYEN*SPOTIFY 0007889824 1,188.00 Que puedo hacer para aclarar ese cargo?
- Hola el día de ayer me apareció un cargo no reconocido en mi tarjeta de credito por $1,188 pesos, el cargo que aparece es el siguiente: 2017-04-22 COM PENDIENTE ADYEN*SPOTIFY 0007889824 1,18...
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- Casual Listener
- 618 Views
- 6 replies
- 1 likes
- 618 Views
- 6 replies
- 1 likes
Superuser Contribution Pay premium with Swisscom
Hi GuysI want to upgrade to premium and to pay this, i'd like to do this with my provider Swisscom. It should be possible because Swisscom and Spotify say this is possible. But if I try to register, there is no such option. https://support.spotify.co...
- Hi Guys I want to upgrade to premium and to pay this, i'd like to do this with my provider Swisscom. It should be possible because Swisscom and Spotify say this is possible. But if I try to register...
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- Casual Listener
- 2585 Views
- 5 replies
- 0 likes
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Premium
- 2585 Views
- 5 replies
- 0 likes
Problem with Payment with Swisscom
Hey! I wanted to upgrade my Profil to Premium. As the payment method i want to choose the mobile provider Swisscom but it doesn't show me the option?
- Hey! I wanted to upgrade my Profil to Premium. As the payment method i want to choose the mobile provider Swisscom but it doesn't show me the option?
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- Casual Listener
- 210 Views
- 1 replies
- 1 likes
- 210 Views
- 1 replies
- 1 likes
cobro como cuenta premium y no se activo
Hola requiero de su apoyo. se me esta realizando el cobro para la suscripcion premium pero el servicio que tengo en la aplicacion es de cuenta gratis; ya revise toda la informacion que aparece en el menu de ayuda de la app pero no hay ningun apartado...
- Hola requiero de su apoyo. se me esta realizando el cobro para la suscripcion premium pero el servicio que tengo en la aplicacion es de cuenta gratis; ya revise toda la informacion que aparece en el ...
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- 124 Views
- 0 replies
- 0 likes
- 124 Views
- 0 replies
- 0 likes
3 month promo
I paid for the three month $0.99 subscription less than a moth ago and I was just charged $9.99. Why did this happen?
- I paid for the three month $0.99 subscription less than a moth ago and I was just charged $9.99. Why did this happen?
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- 140 Views
- 0 replies
- 1 likes
- 140 Views
- 0 replies
- 1 likes
Family Plan, Payment expired
Had a family plan and my credit card was lost and needed to be replaced. I forgot to update soptify and it canceled my membership. I renewed and all of my family members did NOT rollover and are somehow linked to the old account. I sent new invites a...
- Had a family plan and my credit card was lost and needed to be replaced. I forgot to update soptify and it canceled my membership. I renewed and all of my family members did NOT rollover ...
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- 258 Views
- 0 replies
- 0 likes
- 258 Views
- 0 replies
- 0 likes
Verkeerde account
Ik heb het premium aanbod van €0,99 gekocht op het verkeerde account. Ik heb van het account geen inloggegevens en geen email adress. Hoe kan ik het abonnement stop zetten?
- Ik heb het premium aanbod van €0,99 gekocht op het verkeerde account. Ik heb van het account geen inloggegevens en geen email adress. Hoe kan ik het abonnement stop zetten?
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- 237 Views
- 0 replies
- 1 likes
- 237 Views
- 0 replies
- 1 likes
Family Plan issue
I have an issue with the address verification for the family premium. I've been libing in 2 places which is my house and my condo. I'm not quite sure what adsress i'veput. Now that i'm planning to share with my brother, both addresses won't work. I'v...
- I have an issue with the address verification for the family premium. I've been libing in 2 places which is my house and my condo. I'm not quite sure what adsress i'veput. Now that i'm planning to sh...
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- 115 Views
- 0 replies
- 0 likes
- 115 Views
- 0 replies
- 0 likes
Superuser Contribution Family plan issue with main holder
Hello,I bought the family plan for me and my GF, it worked perfectly at the beginning but after several hours of usage my account went back to free (although I was premium right after having paid) and my GF account is still working as premium now.Con...
- Hello, I bought the family plan for me and my GF, it worked perfectly at the beginning but after several hours of usage my account went back to free (although I was premium right after having paid...
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- Casual Listener
- 210 Views
- 2 replies
- 0 likes
- 210 Views
- 2 replies
- 0 likes