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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5341 Views
  • 23 replies
  • 2 likes
  • 5341 Views
  • 23 replies
  • 2 likes

Superuser Contribution Subscription Change?

Hi,I noticed this evening when I was checking my bank statement online that spotify has been charging me $9.99+tax for the past 2 months (May and June) even though it charged me $4.99+tax in April for the student price (which it should be). What happ...

  • Newbie
  • Hi, I noticed this evening when I was checking my bank statement online that spotify has been charging me $9.99+tax for the past 2 months (May and June) even though it charged me $4.99+tax in A...
  • Julian
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution How the h*** do I get help from Spotify, and not the user community?

I need help to find out whether I have two accounts I'm being charged premium for (and have forgotten one of them existed), or if I'm being charged twice a month by mistake. Help, Spotify?

  • Newbie
  • I need help to find out whether I have two accounts I'm being charged premium for (and have forgotten one of them existed), or if I'm being charged twice a month by mistake. Help, Spotify?
  • Julian
  • Moderator
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching to family plan

I want to switch from spotify premium trial to a family plan. It says to update account info bc it thinks i am in USA, but am in Canada. I cannot edit my credit card information becuase it wont accept my Canadian postal code on the payment page

  • Newbie
  • I want to switch from spotify premium trial to a family plan. It says to update account info bc it thinks i am in USA, but am in Canada. I cannot edit my credit card information becuase it wont accep...
  • Julian
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Paid twice for one month

(I'm sorry, my English is not so good) I accidently paid twice for this month. First I paid€1,- for three months Spotify Premium, then I thought my account didn't upgraded so I paid again, but this time I accidently didn't select the discount so I pa...

  • Casual Listener
  • (I'm sorry, my English is not so good) I accidently paid twice for this month. First I paid €1,- for three months Spotify Premium, then I thought my account didn't upgraded so I paid again, but this...
  • Bittencourt
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mistaken change in suscription

Hi, by mistake I changed my suscription to a family premium. But I need to reverse it, how is it possible?

  • Newbie
  • Hi, by mistake I changed my suscription to a family premium. But I need to reverse it, how is it possible?
  • Julian
  • Moderator
  • 695 Views
  • 1 replies
  • 0 likes
  • Premium suscription
  • 695 Views
  • 1 replies
  • 0 likes

Superuser Contribution 99 sek for 3 months offer error

I used the offer to pay 99 SEK for 3 months but my account info says i will get charged 99 SEK every month. I don't understand why this happened. And what will happen, will I get charged every month or does the offer work but isn't displayed right in...

  • Casual Listener
  • I used the offer to pay 99 SEK for 3 months but my account info says i will get charged 99 SEK every month. I don't understand why this happened. And what will happen, will I get charged every month ...
  • Julian
  • Moderator
  • 1142 Views
  • 1 replies
  • 0 likes
  • 1142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Registered with Student Discount, No Longer Receiving It

I purchased a Spotify premium subscription as a student and received the discount for a while, but recently I've been charged $10/month as opposed to the student rate? I haven't changed any of my account's settings. Why could this be and how do I fix...

  • Newbie
  • I purchased a Spotify premium subscription as a student and received the discount for a while, but recently I've been charged $10/month as opposed to the student rate? I haven't changed any of my acc...
  • Julian
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium with Fido

Hi, My 2 year free spotify premium membership just ended with Fido and it seems it cancelled itself automatically. I would like to join once again but not through Fido, through Spotify directly. How does it work? When i look at my membership status i...

  • Newbie
  • Hi,   My 2 year free spotify premium membership just ended with Fido and it seems it cancelled itself automatically. I would like to join once again but not through Fido, through Spotify direc...
  • Julian
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment by mastercard is having an error

I'm trying to get the student discount subscribtion but i've been getting this "payment using this method is having a problem today, try again later" when it's the only payment method here in indonesia, the error message was translated from indonesia...

  • Newbie
  • I'm trying to get the student discount subscribtion but i've been getting this "payment using this method is having a problem today, try again later" when it's the only payment method here in indones...
  • Julian
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Premium subscribtion via prepaid

Globe gave a promo for 3 months for 129 pesos and it's my first time subscribing to premium... will the 3 months for 129 pesos work on prepaid by subscribing to sp129 on globe? thanks..

  • Casual Listener
  • Globe gave a promo for 3 months for 129 pesos and it's my first time subscribing to premium... will the 3 months for 129 pesos work on prepaid by subscribing to sp129 on globe?   thanks..
  • timdeleon
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

Solved!! Changing Country

Hello, i'm italian but i'm currently living in poland and i received the offer "3 months, 19,99 pln". If i subscribe to it but then i come back home before the 3 months expire, will my subscription be valid also in italy? Thanks in advance

  • Newbie
  • Hello, i'm italian but i'm currently living in poland and i received the offer "3 months, 19,99 pln". If i subscribe to it but then i come back home before the 3 months expire, will my subscription b...
  • labelscollected
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Spotify premium via kpn

Ik heb een mobiel kpn abbonoment met 2 jaar gratis spotify premium, maar nu geeft spotify aan dat ik spotify free heb. Mijn telefoon abbonement bij kpn is nog lang niet afgelopen, wat nu ???Tevens vind ik het een zéér slechte zaak dat spotify geen kl...

  • Newbie
  • Ik heb een mobiel kpn abbonoment met 2 jaar gratis spotify premium, maar nu geeft spotify aan dat ik spotify free heb. Mijn telefoon abbonement bij kpn is nog lang niet afgelopen, wat nu ??? Teven...
  • Hubo
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Premium Offer - No subscription but charged $0.99 twice on my card

I tried paying for premium offer CAD0.99 for 3 months premium. Upon sharing my payment info and clicking on "start my spotify premium", my card was charged but Spotify displayed a message that "it looks like you have used this service before" and gav...

  • Newbie
  • I tried paying for premium offer CAD0.99 for 3 months premium. Upon sharing my payment info and clicking on "start my spotify premium", my card was charged but Spotify displayed a message that "it lo...
  • zachbeard
  • Casual Listener
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

My card is from US but I live in Mexico

Like the title says, I work in San Diego but I live in Tijuana, but can't change my country for there I can't subscribe to premium.

  • Newbie
  • Like the title says, I work in San Diego but I live in Tijuana, but can't change my country for there I can't subscribe to premium.
  • OptimuzKrice
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Help me with premium for family

Our premium has quit and if the "leader" of premium for family buys premium on her phone, does the rest of us get our premium back as well?

  • Newbie
  • Our premium has quit and if the "leader" of premium for family buys premium on her phone, does the rest of us get our premium back as well?
  • sleepyyysophia
  • Casual Listener
  • 145 Views
  • 1 replies
  • 1 likes
  • 145 Views
  • 1 replies
  • 1 likes

Superuser Contribution switching from premium of 0.99$ month to student premium

Hi,I have just downladed the spotify app and wanna a take premium of 0.99$ month for 3 moths and later wanna continue as a student subcription. Hw do i do it.

  • Newbie
  • Hi, I have just downladed the spotify app and wanna a take premium of 0.99$ month for 3 moths and later wanna continue as a student subcription. Hw do i do it.
  • Sophia
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes