Family premium stopped working

[Rokkupintti]

I have a Family Premium account. It stopped working on all devices (laptop (Windows 10), Android phone (OnePlus 8 Pro), Android auto).

I checked the subscription, is is still Family Premium

I was asked to update payment details, because my card was about to expire (=03/2020). This was first time I saw this notification. It's July 20th today.

I checked the receipts and I have one every month since couple years ago. Also since March this year. Latest receipt is from 15th of July, so five days ago. No mentions about payment being unsuccessful. 

What should I do? I am hesitant to update the payment details, since I have receipts showing payments and according to those I should have valid  Family Premium subscription.

Plan

Premium

Country

Finland

[Ivan]

Hey there @Rokkupintti,

Thanks for reaching out to us.

Can you play the downloaded songs offline after you've logged in to the account? If not, you may have logged in to a different account. Click here to check if you've got other Spotify accounts. 

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