Family

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Family

fallengod-84
Casual Listener

Hello,

 

Why are my family members being removed from my family account if address is the same?

 

I've tried to confirm my account address but it only shows the Zip code, not full address.

2 Replies

Re: Family

Robert_W
Rock Star 11
Rock Star 11

Hey fallengod-84,

 

Sorry to hear you are having issues!

 

Could you please take a look here and see if this help's at all.

 

https://support.spotify.com/uk/account_payment_help/account_basics/edit-your-profile/?ref=related

 

If you are able to check your address is correct that way you could then check to make sure your family members are added.

 

Let me know how you get on!

 

 

If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos! 

 
 
Robert_WRock Star 11
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Re: Family

fallengod-84
Casual Listener

There i can only see the folowin fields:

 

Click EDIT PROFILE.

Here you can edit any of the following:

 - Email address
 - Date of birth
 - Gender 
 - Zip/Postal code
 - Country
 - Mobile number

 

i've ensured country and Zip is equal, and when asked i've confirmed the ZIP again, but all family members were excluded!

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