Fans Unable to Listen to New Release

[defenestrators]

Hi there,

Plan

Free/Premium

Country

Australia

My Question or Issue

We had some friends who reported that they were unable to listen to our new release because they did not have a premium account. After finding out that this can last for up to two weeks, I asked our distributor whether this could be reversed: they said to ask Spotify. So I just wanted to ask whether there was any way for this two-week ban could be removed for free users of Spotify.

[Loxer]

Hey @defenestrators, welcome to the Community.

Hope you're doing great!

I'd suggest contacting Spotify Support for Artists here.

Thanks 🙂