Forgot to change premium plan, now paying for the wrong one

[Elias19]

I wanted to change from premium to family premium, however, I forgot to change the plan on the day the previous premium (month) ended and now 3 days later if I want to change to family premium, I have to pay double. I should have gotten a mail reminding me that my subscription is almost over, yet I didn't. 

Is there any chance I can change to family premium now without having to pay for a month I didn't even use Spotify in? Because I haven't used Spotify premium since the renewal. 

[Harryk9871]

If you've been charged twice this month there are two different things could be happening here:

1. You have two accounts and you've upgraded them both. 

2. You hit the 'upgrade' button more than once when upgrading. This means all payments went to the same account. 

If #2 the payments will be going out on the same day. You will be reimbursed for the double payment on your account. When you go to your subscription page you'll find your next payment date is a couple months away.

If the payments have gone out on different days, and your payment is one month away in your subscription page, then it's scenario #1. Please get in touch with us via the contact form .