Getting premium

[Sam287]

I’m trying to get individual plan for premium usuing a debit gift card with more then enough money but when I enter the correct code number it tell me “The payment failed. Please try again, use a different payment card or a different payment method.”  Help anyone?

[Maxim]

Hey @Sam287,

Thanks for coming to the Community.

I recommend making sure your payment method has sufficient funds, and is:

• Registered in the same country to your Spotify account.
• Not expired or canceled.
• Enabled for foreign, secure online, and recurring purchases. Look for these settings in your bank’s mobile app.

Also, make sure your bank or payment provider has your correct details. They may need to verify your identity for security, ex. with a password, PIN, fingerprint, or code sent to your device.

Let me know how it goes 🙂