Gift card renewalf NO RENEWAL

[9j-cpxnd0_dxi]

Payed 10 bucks for a Spotify gift card to renew my service.  Just dropped to free, and keeps bugging me about getting the family plan.  Snoused around and figured it's prolly cuz I have a Spotify app on my computer too, so I wont be burning up my phone all the time.

Tried everything the help articles said, signed in, signed out, etc.  Not linked to a FB account cuz I hate facebook.  And seriously...NO actual customer service HUMANS I can talk to?  Actually call, and talk to a live person?  I'm really getting fed up with this kinda lame and lazy "customer service".

In any case, I WILL NOT be paying extra just cuz I had Spotify on my computer (and even tried logging out of it to fix the issue).  I am an adult with disabilities, and on a fixed, rather skim, income.  So 10$ is not just pocket change!  I am quite tired of dealing with stuff like this.  In fact, it's pretty doubtful I'm going to continue using Spotify or any other subscription services, when I can just buy simple, old school discs for a ONE TIME fee, own it myself, and not be subject to "smart" technology fails, losing my music CUZ of errors or lack of money, or poor (non-existent) customer service.

Yeah, technically the community is offered for problem resolution, yes.  But, isn't that kinda like a mom who doesn't, say, wanna have the "birds and bees" talk with her kid, so she says, "Go ask our friends."   Nope.  Not good enough.  Yet another very disapointing thing. 

And if this is isn't in the right area, I apologize if it's inconvenienced anyone.  Forums are really confusing for me with the disabilities I have.  Only posting cuz I'm not gonna keep quiet about this shoddy treatment anymore, and because others might be interested in how much of a racket a monthly subscription is when you can BUY and own your music, permanently. 

[DοοβShmοοb]

 I apologize for the trouble you are experiencing, I apologize but I'm really having a hard time understanding the issue, do you could concisely describe the problem in a separate post for me, it's a bit hard to identify with all the rambling in the previous explanation. ;0 (Note: I am not a Spotify® Employee, I am simply a fellow used looking to help you enjoy the service!)

[9j-cpxnd0_dxi]

I'm autistic, and I guess my explanatioms can sound like they're coming from an old English professor, I guess.  Plus I was cranky, lol.  It just seems that so many things are overly complicated, and not easy to fix e.e  Frankly that gets a little old...but anyway...

Summary o' issue:

Was getting dinged to renew my service, or I would lose my saved music (aka a downgrade to free account).  I clicked on the "renew now" link (several diff. times) and it kept bugging me with the "family plan" being my only renewal option.  I started service with the ordinary, 10$ free account, NOT the 15$ family account.  So I bought a 10$ renewal card, and used it (cuz that's what I had always done before, no issues)...receipt shows up on my account, so it did take it.  But a while later, I was downgraded to a free account, and have not been able to fix it as of yet.  Making me believe that it's seeing me as having TWO accounts, because I had offline music from my spotify account downloaded on both my phone, and my computer (spotify apps on both).  I looked into help topics, etc, did all of the suggestions.  Logging off on my computer, logging off..and on again on my phone, and other things that were mentioned.  Still, my phone account remains "free" and wants me to renew a "family" 15$ account, which I NEVER used, or payed for before. 

My fixed income is merely a suplement aid, not even full disability (very small) and this whole issue is simply not correct.  Being aspi (autistic), things being out-of-order, so to speak, and SO difficult to fix...can actually be quite impacting 😛

Well in any case, hopefully that shed some light for you.  If not, feel free to ask any question you might have.