Got charged for premium and it says I dont have it

[justonM]

My spotify got cancelled because I didnt pay it but when I deposited money into my account it took out the 12.99 but it still says that I dont have premium. Any advice?

[MonicaM_Bogota]

Hi @justonM!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again 🙂 

[alicewilliams1]

I have a 9.99 charge on my bank statement... and it was charged march 23rd.. I need to know y do you have my card number