Announcements

Help Wizard

Step 1

NEXT STEP

HELP!

HELP!

So, I had a free trial for Spotify premium on my android device but recently got my iPhone 7+ so when I got my other device (IPhone) I signed out and logged back in and all of a sudden I’m “Spotify free”!? And they keep charging me $10.00 a month. I know for a fact this is the only account I did a free trial on. does anyone know what’s going on and how I can cancel??? This is the second month I’ve been charged even though my account says free. 

Reply
1 Reply

 Hi there. Welcome to Spotify!

First make sure to check the Receipts page on any account you know has your details on. On this page any transactions which have occured will show. 

If you don't find the account check this out  and see if that helps. 

If none of that is working just drop a reply here.
Hope that helps.

-Chris

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random