Help

[Lowlowferari]

Hi. I been with spotify for so many ywars and last month was the only month a missed a payment, im just aboard and i wanst able to put moneh in my uk account. In 4 days should be my next payment... 

today i went on spotify and they log me off, that means they delete my account? Im scared to loggin maybe all my playlist are gone? Are over 160 playlist and so many other things save, its like my whole life! If i will pay the money tomorrow in the account somehow, could i get everything back? Please. I missed only one month, been with spotify over 3-4 years. Help please. 

[Jose_M]

Hello @Lowlowferari!

Sorry to hear you're having trouble with this, don't worry I'm here to help 🙂

When your payment wasn't processed correctly, you don't lose your account. Instead, it changes to a Free subscription, which means you won't be able to use Premium features until your next payment is done.

Your songs and playlist will continue in your account and you will be able to access to them when you log in again.

You can start your Premium membership from this link whenever you want. Hope this helps clear things up and make sure to ask any other questions!

Have a nice day 🙂

/Jose 🌟