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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15753 Views
  • 27 replies
  • 3 likes
  • 15753 Views
  • 27 replies
  • 3 likes

Superuser Contribution Con descuento de estudiante puedes pagar con tarjeta de regalo y aún te dan el descuento?

PlanFreeCountry MéxicoOperating SystemWindows 10 e IOS 11.4.1 My Question or Issue Obtuve el desuento de estudiante, pero cuando me meto a obtener descuento, solo me aparece para pagar con tarjeta y yo voy a pagar con tarjeta de regalo, pero cuando m...

  • Newbie
  • Plan Free Country  México Operating System Windows 10 e IOS 11.4.1    My Question or Issue  Obtuve el desuento de estudiante, pero cuando me meto a obtener descuento, solo...
  • user-removed
  • Not applicable
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Spotify Premium to Premium Family

hey i did my payment today for premium and my question is if i would upgrade to famely if i would have to pay 15 euros again or just the difference between premium and family?

  • Newbie
  • hey i did my payment today for premium and my question is if i would upgrade to famely if i would have to pay 15 euros again or just the difference between premium and family?
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Family premium unable to register

My family members are unable to join the Spotify Family premium. I have done everything from resending the invites to logging out to cancelling the invites and yet my family members are unable to sign in. Address that we put are the same yet nada. Pl...

  • Regular
  • My family members are unable to join the Spotify Family premium. I have done everything from resending the invites to logging out to cancelling the invites and yet my family members are unable to sig...
  • Luke
  • Spotify Star
  • 714 Views
  • 9 replies
  • 2 likes
  • 714 Views
  • 9 replies
  • 2 likes

Payment Error

Hi.I've accidentally cancelled my premium subriction and I wanted to pay again. The fact is I cant pay beacuse everytime I have tried and error pop up. I have waited one day and tried it again, I have the same issue. I have enough money on my bank ac...

  • Casual Listener
  • Hi. I've accidentally cancelled my premium subriction and I wanted to pay again. The fact is I cant pay beacuse everytime I have tried and error pop up. I have waited one day and tried it again, I h...
  • Moniics
  • Newbie
  • 310 Views
  • 3 replies
  • 0 likes
  • 310 Views
  • 3 replies
  • 0 likes

I WANT TO LEAVE VODAFONE AND KEEP PREMIUM. HOW TO PROCEED?

Hi there, If i change mobile operartor and loose my "Premium" status temporaily and subsequently I enrol to Premium (not in a mobile bundle) will Ioose my offline tracks? What is the best way to proceed? Thanks in advance.

  • Casual Listener
  • Hi there,   If i change mobile operartor and loose my "Premium" status temporaily and subsequently I enrol to Premium (not in a mobile bundle) will Ioose my offline tracks? What is the best w...
  • robotprobot
  • Music Fan
  • 4132 Views
  • 3 replies
  • 0 likes
  • Partnership
  • 4132 Views
  • 3 replies
  • 0 likes

Solved!! Not sure about Student pricing

PlanFree but want to upgradeCountry NetherlandsOperating SystemAndroid 7.0 My Question or IssueI am verified as student by SheerID, but as soon as i hit the upgrade button it still says it's 10 EUR per month. If i upgrade, how much will it cost me?

  • Newbie
  • Plan Free but want to upgrade Country  Netherlands Operating System Android 7.0   My Question or Issue I am verified as student by SheerID, but as soon as i hit the upgrade button i...
  • Keanu_C
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Visa card charging UK price

PlanPremiumCountryRomania My Question or IssueHi! I live in Romania and I have a Visa card from Revolut (United Kingdom). I would like to use that card to pay for my monthly subscription but instead of €5 (romanian price ) it will charge me £10 (I gu...

  • Newbie
  •   Plan Premium Country Romania    My Question or Issue Hi! I live in Romania and I have a Visa card from Revolut (United Kingdom). I would like to use that card to pay for my mo...
  • user-removed
  • Not applicable
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Charged twice per month

PlanPremiumCountry USDeviceSamsung GalaxyOperating System Android My Question or Issue To whom it may consern,I have been a loyal customer for a while thinking i would not have to worry about a 9.99 monthly fee. I have been getting double charge from...

  • Newbie
  • Plan Premium Country  US Device Samsung Galaxy Operating System  Android   My Question or Issue   To whom it may consern, I have been a loyal customer for a while thin...
  • user-removed
  • Not applicable
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Using (an already redeemed) Gift Card outside the US

I have been living in The US and have a spotify premium account linked to an US credit card (linked to a US bank account). I am about to move to another country. I plan to close this bank account (therefore shutting down the credit card), and will no...

  • Newbie
  • I have been living in The US and have a spotify premium account linked to an US credit card (linked to a US bank account). I am about to move to another country. I plan to close this bank account (th...
  • user-removed
  • Not applicable
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Changing to Family while still subscribed to Premium

I'm still subscribed to Premium until 9.30.2018 but I want to change into Family premium, Will I get reimbursed if I did or would spotify eat the remaining payment that I've already made until 9.30.2018? Thank you

  • Casual Listener
  • I'm still subscribed to Premium until 9.30.2018 but I want to change into Family premium, Will I get reimbursed if I did or would spotify eat the remaining payment that I've already made until 9.30.2...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't let me skip or go away

r us to try and help.PlanPremiumCountry United StatesDeviceDesktopOperating SystemWindows 10 My Question or Issue Spotify won't allow me to skip, and shows what song I'm playing when I'm trying to do other things, but it makes it hard when it blocks ...

  • Regular
  • r us to try and help. Plan Premium Country  United States Device Desktop Operating System Windows 10   My Question or Issue  Spotify won't allow me to skip, and shows what s...
  • wyprice
  • Regular
  • 2113 Views
  • 13 replies
  • 0 likes
  • 2113 Views
  • 13 replies
  • 0 likes

Can I pay for a year of Spotify upfront? I'm going to be traveling a lot and don't want the hassle.

PlanPremiumCountry United States and moreDevice(iPhone 7 Plus and Desktop)Operating SystemiOS 11 + Windows 10 My Question or Issue Just want to pay for a year of Spotify in advance so I don't have to worry about the monthly payment in the future. Tha...

  • Newbie
  • Plan Premium Country  United States and more Device (iPhone 7 Plus and Desktop) Operating System iOS 11 + Windows 10  My Question or Issue  Just want to pay for a year of Spot...
  • Billy-J
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify e instagram stories

Buongiorno, con spotify non riesxo a condividere la musica sulle storie di instagram, non mi piace proprio l'immagine per farlo. Ho un samsung s9

  • Newbie
  •  Buongiorno, con spotify non riesxo a condividere la musica sulle storie di instagram, non mi piace proprio l'immagine per farlo. Ho un samsung s9
  • SergioDavid
  • Roadie
  • 4912 Views
  • 1 replies
  • 0 likes
  • 4912 Views
  • 1 replies
  • 0 likes

Superuser Contribution Card was stolen, Spotify student stopped and can only subscribe to 'basic premium'

Hello, To make it short my Credit card got stolen so I called my bank. Therefore, Spotify couldn't charge it since it has been deactivated. So I got that mail saying I had been transfered to free. I went on the website to subscribe again and it tells...

  • Newbie
  • Hello,   To make it short my Credit card got stolen so I called my bank. Therefore, Spotify couldn't charge it since it has been deactivated. So I got that mail saying I had been transfered to...
  • SergioDavid
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Anúncios no "Premium" / Ads on "Premium"

Plan: PremiumCountry: Brasil Device: (Mac Mini mid 2011)Operating System: (macOS High Sierra) PT: Sou assinante há muito tempo e odeio propagandas, e hoje me deparei com isso: http://prntscr.com/kg6847 . Eu não quero ver propagandas do Filtr e de nen...

  • Newbie
  • Plan: Premium Country: Brasil  Device: (Mac Mini mid 2011) Operating System: (macOS High Sierra)   PT: Sou assinante há muito tempo e odeio propagandas, e...
  • SergioDavid
  • Roadie
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Accoun premium missing

Hey there I recently opened an account with you guys but today I was removimg some stuff in my cellphone memory and I delete de cockies and cache from the app but right now when im trying to log in shows the normal session for free but where is my pr...

  • Visitor
  • Hey there I recently opened an account with you guys but today I was removimg some stuff in my cellphone memory and I delete de cockies and cache from the app but right now when im trying to log in s...
  • Luke
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Premium not working/unable to play music from desktop

I've had premium for several months now and all of a sudden I can't play any music on desktop, it just skips through all songs saying they're not available (they were yesterday), and on phone spotify seems to have reverted to the free version, only a...

  • Newbie
  • I've had premium for several months now and all of a sudden I can't play any music on desktop, it just skips through all songs saying they're not available (they were yesterday), and on phone spotify...
  • Luke
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Signed up for the 0.90 cent trial

I signed up for the 0.90 cent trial. It took me through Paypal twice, so I think i was double charged, and it is not activated on my account. Please help!!!

  • Newbie
  • I signed up for the 0.90 cent trial. It took me through Paypal twice, so I think i was double charged, and it is not activated on my account. Please help!!!
  • Luke
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Dual charges every month - I have no aditional accounts

Hi. Every month I have a duplicated charge for spotify. I didn't realized before, but It has been for months. As far as I know (and searched), I have no aditional accounts. So I want to know why are them, and a refound for them.

  • Newbie
  • Hi. Every month I have a duplicated charge for spotify. I didn't realized before, but It has been for months. As far as I know (and searched), I have no aditional accounts. So I want to know why are ...
  • Luke
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Payment

Spoiler (Highlight to read)I cancelled my subscription and Spotify still took my money and Im on free so how do I get my money back.I cancelled my subscription and Spotify still took my money and Im on free so how do I get my money back.

  • Newbie
  • I cancelled my subscription and Spotify still took my money and Im on free so how do I get my money back.
  • Luke
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes