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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
69171 Views
31 replies
2 likes
Moderator
120240 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
154678 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
303187 Views
168 replies
13 likes
PlanPremiumCountry Belgium My Question or Issue Hello, I just bought the spotify premium subscription for students, which is a 50% off. Confirmation through Sheer-ID went fine, the payment itself went fine too. After i paid (through VISA), it was sta...
Plan Premium Country Belgium My Question or Issue Hello, I just bought the spotify premium subscription for students, which is a 50% off. Confirmation through Sheer-ID went f...
Songwriter
1128 Views
1 replies
0 likes
If you're still testing HiFi with select few, give me that options for the following reason: I am a Tidal HiFi subscriber but apparently Huawei P20 Pro (which is not officially supported in the US) has this bug where we can't play audio in HiFi quali...
If you're still testing HiFi with select few, give me that options for the following reason: I am a Tidal HiFi subscriber but apparently Huawei P20 Pro (which is not officially supporte...
Casual Listener
1713 Views
3 replies
0 likes
PlanPremiumCountry BrazilDeviceSamsung Galaxy s6Operating SystemAndroid My Question or Issue I updated my credit card and there was an instant payment from it. I already payed the month so this was a extra payment discounted from my new credit card.
Plan Premium Country Brazil Device Samsung Galaxy s6 Operating System Android My Question or Issue I updated my credit card and there was an instant payment from it. I alre...
Spotify Star
1982 Views
4 replies
0 likes
if someone could help that would be great
if someone could help that would be great
Gig Goer
575 Views
1 replies
0 likes
Realizei a alteração do meu plano familiar para o de estudante faz 3 meses, porém o valor que está sendo debitado é o valor do plano familiar ainda. poderiam verificar o que está acontecendo?
Realizei a alteração do meu plano familiar para o de estudante faz 3 meses, porém o valor que está sendo debitado é o valor do plano familiar ainda. poderiam verificar o que está acontecendo...
Spotify Star
545 Views
3 replies
0 likes
Hello, I´m form Brazil and I just signed up for the family plan and added some family members. Just made the payment with my credit card (September 20), which was charged in full for the first month, however the next payment is showing as October 8. ...
Hello, I´m form Brazil and I just signed up for the family plan and added some family members. Just made the payment with my credit card (September 20), which was charged in full for...
Spotify Star
1142 Views
5 replies
0 likes
PlanPremium trialCountry GreeceDeviceHuawei P8 LiteOperating SystemAndroid 600 My Question or Issue Hello! I have some questions about billing (well, discount on billings ). Is there a yearly plan I am missing? Because a monthly-based subscription is...
Plan Premium trial Country Greece Device Huawei P8 Lite Operating System Android 600 My Question or Issue Hello! I have some questions about billing (well, discount on bi...
Spotify Star
934 Views
1 replies
1 likes
I cancelled my Spotify Premium subscription so I could re-subscribe and change the date of renewal. However, when I was re-subscribing, it indicated that payment has failed. I tried 2 cards and both payment methods failed. I tried going incognito and...
I cancelled my Spotify Premium subscription so I could re-subscribe and change the date of renewal. However, when I was re-subscribing, it indicated that payment has failed. I tried 2 cards and both ...
Spotify Legend
4993 Views
1 replies
0 likes
PlanFamily premiumCountry DeviceSamsung galaxy j7Operating SystemAndroid 8.0 My Question or IssueTwo months ago, i realized that my premium subscription was still active, even though my brother took me off his family plan. Because of this, i cant buy...
Plan Family premium Country Device Samsung galaxy j7 Operating System Android 8.0 My Question or Issue Two months ago, i realized that my premium subscription was still active...
Spotify Star
375 Views
1 replies
1 likes
I’m using Spotify free on my iphone 7 in Australia. I keep getting ads for a 60 day free trial but when I go to the website to take advantage of this, I’m only offered 30 days. I checked my receipts and I haven’t taken an offer before.
I’m using Spotify free on my iphone 7 in Australia. I keep getting ads for a 60 day free trial but when I go to the website to take advantage of this, I’m only offered 30 days. I checked my receipts ...
Spotify Star
1446 Views
1 replies
1 likes
PlanPremium - $9.99/month I was expecting to see my normal $9.99 charge for my premium plan on my bank account but noticed the payment didn't go through. I checked my app and it notified me about a payment details issue. I'm thinking my card is havin...
Plan Premium - $9.99/month I was expecting to see my normal $9.99 charge for my premium plan on my bank account but noticed the payment didn't go through. I checked my app and it noti...
Community Legend
435 Views
1 replies
0 likes
PlanPremium (paid annually)Country UK My Question or Issue I have recently been issued a new bank card, and I wanted to update my payment preferences for when my annual contract ends shortly. Doesn't seem to be an option for changing card info. Any i...
Plan Premium (paid annually) Country UK My Question or Issue I have recently been issued a new bank card, and I wanted to update my payment preferences for when my annual con...
Spotify Legend
1905 Views
14 replies
1 likes
I've been trying to upgrade to premium for a day now. I've tried it with three different cards: a prepaid card, a debit card, and a credit card, all of which have been used for subscription services as well as out of country purchases and have more t...
I've been trying to upgrade to premium for a day now. I've tried it with three different cards: a prepaid card, a debit card, and a credit card, all of which have been used for subscription services ...
Spotify Star
514 Views
3 replies
0 likes
PlanPremiumCountryFinlandDeviceNokia 8Operating SystemAndroid My Question or IssueI subscribed to the Premium for Family plan, and I sent the invitation to my wife. She accepted it and filled the required form. When submitting it, Spotify rejects her...
Plan Premium Country Finland Device Nokia 8 Operating System Android My Question or Issue I subscribed to the Premium for Family plan, and I sent the invitation to my wife. She accep...
Spotify Legend
402 Views
1 replies
0 likes
Plan: Student PremiumCountry: America Device: iPhone 7 plusOperating System: ios 11.4.1 My Question or Issue: I originally signed up with my facebook account, which has the student premium. I just created a Spotify account with my school email and li...
Plan: Student Premium Country: America Device: iPhone 7 plus Operating System: ios 11.4.1 My Question or Issue: I originally signed up with my facebook ac...
Spotify Legend
1289 Views
1 replies
0 likes
I was recently sent an email confirming that I purchased spotify premium on September 21, 2018, and was notified that I would be charged $12.99 on a credit card. This was jarring for multiple reasons. For starters, at the time of writing this, the da...
I was recently sent an email confirming that I purchased spotify premium on September 21, 2018, and was notified that I would be charged $12.99 on a credit card. This was jarring for multiple re...
Spotify Star
3173 Views
5 replies
0 likes
PlanPremiumCountry USDeviceiphone and macbookOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue It says im verified for student discount until 2019 but it doesn't show that my subscription changed at all. How would I know if...
Plan Premium Country US Device iphone and macbook Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue It says im verified for student disco...
Spotify Star
370 Views
1 replies
0 likes
PlanPremiumCountry UKDevice(iPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hello my account seems to have gone back to being Free and not the premium service. Please help!
Plan Premium Country UK Device (iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hello my account seems to have gone back to being Free and not the premium...
Spotify Star
517 Views
1 replies
0 likes
Hi. I been with spotify for so many ywars and last month was the only month a missed a payment, im just aboard and i wanst able to put moneh in my uk account. In 4 days should be my next payment... today i went on spotify and they log me off, that me...
Hi. I been with spotify for so many ywars and last month was the only month a missed a payment, im just aboard and i wanst able to put moneh in my uk account. In 4 days should be my next payment...&n...
Spotify Star
362 Views
1 replies
1 likes
I moved definitly for a new country and I decided to change my account settings. I used to have a premium account but in order to change the country I had to "unpremium" for a while (I did what says in spotify's help page). Some of my saved music is ...
I moved definitly for a new country and I decided to change my account settings. I used to have a premium account but in order to change the country I had to "unpremium" for a while ...
Spotify Star
1225 Views
1 replies
1 likes
