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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149904 Views

69 replies

10 likes

Premium for Family
  • 149904 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95595 Views

89 replies

4 likes

  • 95595 Views
  • 89 replies
  • 4 likes

My premium account is not working although it is paid

Hi, My premium subscription worked for one day then it stopped working. In the "Receipt" tab it shows that it was fully paid, and my statement shows that my credit card was charged. However, the subscription page shows that that no active subscriptio...

Casual Listener

Hi,    My premium subscription worked for one day then it stopped working. In the "Receipt" tab it shows that it was fully paid, and my statement shows that my credit card was charged. Ho...

Luke

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Cant upgrade to spotify premium

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.

Newbie

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.

Luke

Community Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

"Oops seems your card or payment provider is having a bad day"

First off please don't tell me that I need to switch internets or computers I've done it like so many times it's not even funny Listen I need music in my life help me please someone tell me why it says "oops seems your card or payment provider is hav...

Newbie

First off please don't tell me that I need to switch internets or computers I've done it like so many times it's not even funny    Listen I need music in my life help me please someone te...

Luke

Community Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Payment failed

Hi! My free 3-month Premium subscription ended last September and I try to continue my monthly Premium subscription by paying for October and paid through loading my sim card with the amount and the transaction went through. However these past few da...

Newbie

Hi! My free 3-month Premium subscription ended last September and I try to continue my monthly Premium subscription by paying for October and paid through loading my sim card with the amount and the ...

Luke

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

I cant change to spotify premium

I have been trying to gain access to my Spotify for so long. After I moved back to Thailand, I wasnt able to log in to my Spotify. After I have got my country error fixed, when I log in I wasnt able to upgrade back to Spotify premium. When I tried to...

Newbie

I have been trying to gain access to my Spotify for so long.  After I moved back to Thailand, I wasnt able to log in to my Spotify.  After I have got my country error fixed, when I log in I...

Luke

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

I want to change my country.

Hi, I want to change my county from Turkey to the USA because I am studying here, and I DID update my payment but the country will not update. Is it because my payment is prepaid? It expires in Februrary

Visitor

Hi, I want to change my county from Turkey to the USA because I am studying here, and I DID update my payment but the country will not update. Is it because my payment is prepaid? It expires in Febru...

Luke

Community Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

My payment is not being accepted

I'm a user since 2015 and i have been paying the monthly fee with the same credit card ever since. This month due to some unintended events i filled up my credit card limit and sadly, Spotify tried to take the payment just before the day my card limi...

Newbie

I'm a user since 2015 and i have been paying the monthly fee with the same credit card ever since. This month due to some unintended events i filled up my credit card limit and sadly, Spotify tried t...

Luke

Community Legend

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

I can't subscribe to Premium

Hey I'm from Germany and I just created a new Spotify account because I want to use the 60 day free premium trial.Everytime I try subscribe to it, I confirm it with PayPal and just get sent back to the website I started on. I'm stuck in an endless lo...

Newbie

  Hey I'm from Germany and I just created a new Spotify account because I want to use the 60 day free premium trial. Everytime I try subscribe to it, I confirm it with PayPal and just get sent...

Luke

Community Legend

577 Views

5 replies

0 likes

  • 577 Views
  • 5 replies
  • 0 likes

Spotify won't let me change my country location at all, 14 days abroad is over as well. Help please?

So my spotify account was set to Indonesia, but currently I've been in East Timor this whole time. I can't even change my country location to East TImor, I suspect that my country is unavaible for Spotify usage, but I also can't change my country loc...

Newbie

So my spotify account was set to Indonesia, but currently I've been in East Timor this whole time. I can't even change my country location to East TImor, I suspect that my country is unavaible for Sp...

Maxim

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Credit/Debit care not allowed

PlanPremiumCountry Czech RepublicDevice(iPhone 6s, iPad mini 2)Operating System(iOS 11, iOS 12) My Question or Issue Hi, my card is not accepted when I want to update my payment details.. could it be because I tried to pay for premium once with not e...

Newbie

Plan Premium Country  Czech Republic Device (iPhone 6s, iPad mini 2) Operating System (iOS 11, iOS 12)   My Question or Issue  Hi, my card is not accepted when I want to upda...

Billy-J

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Presale code not present in email

Hi, I received an email saying the 1975 were giving me special presale access to their upcoming tour, however when I went on to get tickets it asked for a code, which I was never sent. Can anyone help with this please? Thanks!

Newbie

Hi, I received an email saying the 1975 were giving me special presale access to their upcoming tour, however when I went on to get tickets it asked for a code, which I was never sent. Can anyone hel...

Jose_M

Spotify Star

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

Pagamento premium

Paguei a conta via boleto diretamente pelo App do cel e não veio ainda meu Premium gostaria de uma ajuda para esclarecer pq não veio ainda o meu Premium

Newbie

Paguei a conta via boleto diretamente pelo App do cel e não veio ainda meu Premium gostaria de uma ajuda para esclarecer pq não veio ainda o meu Premium 

Bittencourt

Spotify Star

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Payment failed

Hi, I got a message saying that there's a problem with the payment of my Premium account. But when I try to pay with my card or paypal it says that the payment has failed and it asks me to try again (I did try again but I get the same message every t...

Regular

Hi, I got a message saying that there's a problem with the payment of my Premium account.  But when I try to pay with my card or paypal it says that the payment has failed and it asks me to try ...

paolavanesapaz

Newbie

2645 Views

10 replies

0 likes

  • 2645 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Premium isn't working!

I just paid a month's worth of Spotify today. I am in Japan and paid through a convenience store .I tried refreshing, logging out and reinstalling the app but the premium features doesn't work .

Newbie

I just paid a month's worth of Spotify today. I am in Japan and paid through a convenience store .I tried refreshing, logging out and reinstalling the app but the premium features doesn't work .

Daisy

Spotify Legend

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Can't change my payment CC

PlanPremiumCountryIsrael DeviceChrome on a LaptopOperating SystemUbuntu My Question or IssueI want to change my CC to a new one, even though it is an israeli card I get an error message saying: "Your payment method and country don't match. To continu...

Casual Listener

Plan Premium Country Israel   Device Chrome on a Laptop Operating System Ubuntu   My Question or Issue I want to change my CC to a new one, even though it is an israeli card I ge...

Billy-J

Spotify Star

1365 Views

7 replies

0 likes

Payment
update payment details
  • 1365 Views
  • 7 replies
  • 0 likes

Superuser Contribution Cant access Student Discount page

I am trying to sign up for premium with the student discount, but I keep getting a 404 error page when I try to upgrade. I am a college student at a USA university, but I am studying abroad in Costa Rica this semester. Is there I reason I can't sign ...

Casual Listener

I am trying to sign up for premium with the student discount, but I keep getting a 404 error page when I try to upgrade. I am a college student at a USA university, but I am studying abroad in Costa ...

Guido

Spotify Legend

1003 Views

3 replies

0 likes

  • 1003 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to subscribe

Im unable to subscribe using pay by mobile for 7days, though i have enough mobile balance. It always redirected me back to CONTINUE and its not pushing through. Im getting message like "oops something went wrong pls try again", i tried lots of times ...

Newbie

Im unable to subscribe using pay by mobile for 7days, though i have enough mobile balance. It always redirected me back to CONTINUE  and its not pushing through. Im getting message like "oops so...

Guido

Spotify Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Pago mensual duplicado

buenas tardes , soy Sthefany Moreno , requiero de soporte de mis pagos, porque llevan dos meses cobrándome el valor de $15 mil pesos más $7.500 de Spotify para universitarios, se supone que yo cambie el valor inicial de los $15 pero ahora me están su...

Newbie

   buenas tardes , soy Sthefany Moreno , requiero de soporte de mis pagos, porque llevan dos meses cobrándome el valor de $15 mil pesos más $7.500 de Spotify para universitarios, se supone...

Jose_M

Spotify Star

426 Views

1 replies

1 likes

  • 426 Views
  • 1 replies
  • 1 likes

Subscriptions for student Premium

Hi everyone, I'm from Switzerland but I live in Montreal for 4 months (exchange programme). I had a gift card before but it's finish now. I would suscribe a strudent premium account but when I try to enter the card things, the page propose me the can...

Newbie

Hi everyone,   I'm from Switzerland but I live in Montreal for 4 months (exchange programme). I had a gift card before but it's finish now. I would suscribe a strudent premium account but when...

Maxim

Spotify Star

384 Views

1 replies

1 likes

  • 384 Views
  • 1 replies
  • 1 likes