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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76154 Views
  • 27 replies
  • 5 likes
  • 76154 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43340 Views
  • 19 replies
  • 2 likes
  • 43340 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31360 Views
  • 17 replies
  • 3 likes
  • 31360 Views
  • 17 replies
  • 3 likes

Free premium offer 0,99 for 3 months

I want to buy 3months for 0,99, but I already used 1 free week.I can still use this offer?

  • Casual Listener
  • I want to buy 3months for 0,99, but I already used 1 free week. I can still use this offer?
  • Toffee_usa
  • Newbie
  • 624 Views
  • 4 replies
  • 1 likes
  • 624 Views
  • 4 replies
  • 1 likes

Paguei mas não está liberado meu Spotify Premium

Aderi ao plano premium estudante universitário, o valor foi cobrado corretamente, porém não tiver nenhum retorno muito menos a liberação na minha conta.

  • Visitor
  • Aderi ao plano premium estudante universitário, o valor foi cobrado corretamente, porém não tiver nenhum retorno muito menos a liberação na minha conta. 
  • Bittencourt
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Gift Card not renewing

Hi.I recently got spotify premium on my phone this December during the three months for $0.99 by using a gift card. Of course, today that time ran out. When I went back to renew it, I remembered i still had around $60.00 on my gift card, however i ca...

  • Casual Listener
  • Hi. I recently got spotify premium on my phone this December during the three months for $0.99 by using a gift card. Of course, today that time ran out. When I went back to renew it, I remembered i ...
  • user-removed
  • Not applicable
  • 167 Views
  • 3 replies
  • 0 likes
  • 167 Views
  • 3 replies
  • 0 likes

Charged $120 on first month

I dont know what to do. I just switch from Apple Music to spotify, and I'm supposed to have the first month free, but my bank has been charged $120. I am livid. I should have never left Apple..I dont know how to contact Costumer Service at all, and i...

  • Newbie
  • I dont know what to do. I just switch from Apple Music to spotify, and I'm supposed to have the first month free, but my bank has been charged $120. I am livid. I should have never left Apple.. I do...
  • user-removed
  • Not applicable
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Amex Serve and Student discount

I have been trying for the past few days to sign up for premium for students. Whenever I click on "Student Discount" it takes me straight to checkout(Without making me verify my student status). I then proceed to attempt to checkout(Even though I kno...

  • Newbie
  • I have been trying for the past few days to sign up for premium for students. Whenever I click on "Student Discount" it takes me straight to checkout(Without making me verify my student status). I th...
  • user-removed
  • Not applicable
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Cannot access Hulu

I have signed up for the student premium on spotify. But when I go the the account overview page I don't have the "activate hulu" link anywhere on my page.Can someone help out?

  • Newbie
  • I have signed up for the student premium on spotify. But when I go the the account overview page I don't have the "activate hulu" link anywhere on my page. Can someone help out?
  • user-removed
  • Not applicable
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! I deleted Facebook and lost Premium

I am writing this 'cause I didn't find any solution anywhere.I have always used to log in with Facebook, and always paid for Premium service. I have decided to remove my Facebook account, and now I am not able to access it anymore, but when I try to ...

  • Newbie
  • I am writing this 'cause I didn't find any solution anywhere. I have always used to log in with Facebook, and always paid for Premium service. I have decided to remove my Facebook account, and now I...
  • Tom
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Premium

I just signed up for premium for students. I noticed that 10.**bleep**, the cost for premium, is pending in my account. Will it reduce to 4.99 once my student information is verified?

  • Newbie
  • I just signed up for premium for students. I noticed that 10.**bleep**, the cost for premium, is pending in my account. Will it reduce to 4.99 once my student information is verified?
  • Tom
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

PAYMENT

Spotify was charged to my credit card twice I mean the payment, but my account has not been activated tu premium.

  • Casual Listener
  • Spotify was charged to my credit card twice I mean the payment, but my account has not been activated tu premium.
  • Tom
  • Community Legend
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

Can't use my 7 days premium through globe carrie

I already pay 49 Pesos for 7 days Premium but it didn't activate. What should I do? Help please!

  • Newbie
  • I already pay 49 Pesos for 7 days Premium but it didn't activate. What should I do? Help please! 
  • Tom
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Subscription as a Student

Hi Community!I'm a student and at the moment i pay 9.99€ per month. But normally it just should be 4.99€but i don't know where I should send my StudyID to. Can you help me? Cheers Ken

  • Newbie
  • Hi Community! I'm a student and at the moment i pay 9.99€ per month. But normally it just should be 4.99€but i don't know where I should send my StudyID to. Can you help me?   Cheers Ken
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Von Premium zu Family wechseln - Kosten? Abo kündigen?

Hallo, ich würde gerne von meinem bestehenden Premium Account auf Family wechseln. Muss ich dazu vorher meinen bestehenden Account kündigen? Muss ich dann 1 Monat lang beide Accounts paralell bezahlen? gibt es sonst etwas zu beachten?`vielen Dank!

  • Newbie
  • Hallo, ich würde gerne von meinem bestehenden Premium Account auf Family wechseln. Muss ich dazu vorher meinen bestehenden Account kündigen? Muss ich dann 1 Monat lang beide Accounts paralell bezahle...
  • Maxim
  • Spotify Star
  • 3148 Views
  • 1 replies
  • 0 likes
  • 3148 Views
  • 1 replies
  • 0 likes

Charged twice

I have been charged twice by spotify. One premium cahrge (fine) but another $5.99 charge! I tried to get onto the student premium but apparently didn't satisfy the criteria, yet I have been charged the student price as well as the normal premium?? I ...

  • Visitor
  • I have been charged twice by spotify. One premium cahrge (fine) but another $5.99 charge! I tried to get onto the student premium but apparently didn't satisfy the criteria, yet I have been charged t...
  • rossi1911
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

I was charged $14.99 even though spotify has no access to my bank information

Just as the title says. I don't know how the company got ahold of my information but i was charged using my debit card and i've never used it on a shady website nor have i given it to random people. I don't know what service or what have you costs 14...

  • Newbie
  • Just as the title says.  I don't know how the company got ahold of my information but i was charged using my debit card and i've never used it on a shady website nor have i given it to random pe...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Fido Spotify troubles

Fido has advised me to contact Spotify, I keep trying to add Spotify to my monthly phone plan but it keeps kicking it off.

  • Newbie
  • Fido has advised me to contact Spotify, I keep trying to add Spotify to my monthly phone plan but it keeps kicking it off. 
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Existing Account

I just bought the IPhobe 7 Plus and my Spotify account transfered over as a new account and am on a trial basis with commercials. I just got charged the premium fee on 3/23 for my already existing account. What do I do to keep my existing account, bu...

  • Newbie
  • I just bought the IPhobe 7 Plus and my Spotify account transfered over as a new account and am on a trial basis with commercials. I just got charged the premium fee on 3/23 for my already existing ac...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Payment

Can i ask a question? The Spotify Premium with a price of 129php/3mo. is removed? Or isn't available anymore in my Country?

  • Newbie
  • Can i ask a question? The Spotify Premium with a price of 129php/3mo. is removed? Or isn't available anymore in my Country?
  • phan_times
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Days left?

I use offline mode often and today it said 29 days until I needed to go back on line I thought ok I will just have to extend it but the I got a notification that said you have 12 playlists downloaded that's a premium feature Change your payment metho...

  • Casual Listener
  • I use offline mode often and today it said 29 days until I needed to go back on line I thought ok I will just have to extend it but the I got a notification that said you have 12 playlists downloaded...
  • Hans_Brantley24
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Subscription renewal

Got an Emil this morning saying my free premium subscription was done. So it was asking for payment info, I updated my info; it took out the money but app still saying I didn’t pay! Can i get my money back?

  • Newbie
  • Got an Emil this morning saying my free premium subscription was done. So it was asking for payment info, I updated my info; it took out the money but app still saying I didn’t pay!  Can i get ...
  • user-removed
  • Not applicable
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes