Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
192440 Views
123 replies
12 likes
- 192440 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
21979 Views
28 replies
4 likes
- 21979 Views
- 28 replies
- 4 likes
Extending premium subscription beyond three-month trial
I have subscribed to Premium in their "Three months for £9.99" trial. I want to pay now (I have birthday money burning a hole in my pocket!) for additional months once that trial is over. What's the best way to do that? Thanks in advance, Andrew
I have subscribed to Premium in their "Three months for £9.99" trial. I want to pay now (I have birthday money burning a hole in my pocket!) for additional months once that trial is over. What's...
Spotify Star
243 Views
1 replies
0 likes
- 243 Views
- 1 replies
- 0 likes
Trying to renew sub
I let my subscription run out and would like to renew using the same card I was using before but it won't let me use said card. Am I now forced to completely change my payment option?
I let my subscription run out and would like to renew using the same card I was using before but it won't let me use said card. Am I now forced to completely change my payment option?
Spotify Star
325 Views
1 replies
0 likes
- 325 Views
- 1 replies
- 0 likes
A phone number please
I have been lump sum charged as well as monthly charged for my premium subscription and need to sort this out. My payment reference includes 'Stockholm' with the number. Thanx. Maria
I have been lump sum charged as well as monthly charged for my premium subscription and need to sort this out. My payment reference includes 'Stockholm' with the number. Thanx. Maria
Spotify Star
319 Views
1 replies
0 likes
- 319 Views
- 1 replies
- 0 likes
Charged even after cancelling
I have 2 spirit accounts and I accidentally renewed wth premium with wrong email. I quickly realized this and cancelled my subscription within 5 mins. I received notifications that the premium was cancelled. However, I was still charged 9.99 in Novem...
I have 2 spirit accounts and I accidentally renewed wth premium with wrong email. I quickly realized this and cancelled my subscription within 5 mins. I received notifications that the premium was ca...
Spotify Star
293 Views
1 replies
0 likes
- 293 Views
- 1 replies
- 0 likes
Spotify Premium
I have been tryung to subscribe to Premium ALL month, and it has been telling me my payment method has failed and to try it again later. I have two Visa gift cards that I have tried to use, neither of them working for me. I've tried making a new acco...
I have been tryung to subscribe to Premium ALL month, and it has been telling me my payment method has failed and to try it again later. I have two Visa gift cards that I have tried to use, neither o...
Spotify Star
269 Views
1 replies
0 likes
- 269 Views
- 1 replies
- 0 likes
Moving country
PlanPremiumCountry USA Device(iPhone 8Operating SystemiOS 10 My Question or IssueI have just moved from Ireland to USA and had to cancel my premium subscription to renew again. When I renew is all my saved music and playlists maintained?
Plan Premium Country USA Device (iPhone 8 Operating System iOS 10 My Question or Issue I have just moved from Ireland to USA and had to cancel my premium subscription t...
Not applicable
173 Views
1 replies
0 likes
- 173 Views
- 1 replies
- 0 likes
What happens when I click Cancel?
I'm switching back away from Spotify and want to make sure my cancellation goes trhough, but I'm subscribed until September 27th. Does my clicking Cancel stop further billing and allow me to use the rest of my subscription, or do I immediately lose a...
I'm switching back away from Spotify and want to make sure my cancellation goes trhough, but I'm subscribed until September 27th. Does my clicking Cancel stop further billing and allow me to use the ...
Spotify Star
222 Views
1 replies
0 likes
- 222 Views
- 1 replies
- 0 likes
I Can't Use 60 day free trail
PlanFreeCountry TurkeyOperating SystemWindows 10 My Question or Issue I can't use 60 day free trail. After I write 3d secure code it sends me to the buying screen again. After few trying I start to get error message.
Plan Free Country Turkey Operating System Windows 10 My Question or Issue I can't use 60 day free trail. After I write 3d secure code it sends me to the buying scre...
Spotify Star
449 Views
5 replies
0 likes
- 449 Views
- 5 replies
- 0 likes
Superuser Contribution Cuenta de Ahorros
My Question or IssueHola desearía saber por qué siempre tengo que pagar en efectivo o comprando las tarjetas de Spotify si tengo mi tarjeta de cuenta de ahorros, la cual no tiene todos los números que pide el sistema para ingresar una tarjeta y pagar...
My Question or Issue Hola desearía saber por qué siempre tengo que pagar en efectivo o comprando las tarjetas de Spotify si tengo mi tarjeta de cuenta de ahorros, la cual no tiene todos los números ...
Roadie
839 Views
1 replies
0 likes
Savings Card
Student
- 839 Views
- 1 replies
- 0 likes
Spotify and Hulu (already a user)
My Question or Issue: I have Hulu (no commericals) currently and I want to do the combo plan of Hulu and Spotify. Can I still get the bundle? If I get the bundle will I lose my curretn playlist on Spotify or current watchlist on Hulu?
My Question or Issue: I have Hulu (no commericals) currently and I want to do the combo plan of Hulu and Spotify. Can I still get the bundle? If I get the bundle will I lose my cu...
Spotify Star
422 Views
5 replies
0 likes
- 422 Views
- 5 replies
- 0 likes
Premium not work
I already paid twice to my accounts but still my accounts all free users, **bleep**.. Spotify,please fix these!!!
I already paid twice to my accounts but still my accounts all free users, **bleep**.. Spotify,please fix these!!! <removed sensitive info>
Spotify Star
176 Views
1 replies
0 likes
- 176 Views
- 1 replies
- 0 likes
Payment fail
When i try to pay for premium acount this message appear: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment methode." I tried so many things and none of them seems...
When i try to pay for premium acount this message appear: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another pay...
Spotify Star
222 Views
1 replies
0 likes
- 222 Views
- 1 replies
- 0 likes
no puedo pasarme a premium
hace meses intento pasarme a premium y no puedo y me da el siguiente mensaje: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pag. me mol...
hace meses intento pasarme a premium y no puedo y me da el siguiente mensaje: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningú...
Spotify Star
243 Views
1 replies
0 likes
- 243 Views
- 1 replies
- 0 likes
Paying premium via mobile
I've been trying to get premium and pay it via my service provider, but the problem is the option to pay via mobile is not available. I tried to edit my profile, but the selection on choosing a service provider wont give me an option to choose from. ...
I've been trying to get premium and pay it via my service provider, but the problem is the option to pay via mobile is not available. I tried to edit my profile, but the selection on choosing a ...
Spotify Star
206 Views
1 replies
0 likes
- 206 Views
- 1 replies
- 0 likes
It says I’m on the Free service but I can see Spotify payments on my statement. What’s that about?
I have been following your guid to check that I do not have another Premium account, but you have still been taking payment for premium the last four month while I only have had Spotify Free.
I have been following your guid to check that I do not have another Premium account, but you have still been taking payment for premium the last four month while I only have had Spotify Free. ...
Spotify Star
217 Views
1 replies
0 likes
- 217 Views
- 1 replies
- 0 likes
Spotify Premium
Hello, I'm from Romania and I want to buy the Premium version of Spotify and I have an BRD debit card but everytime I want to continue the payment it said "enter a valid number card". Any solutions ?
Hello, I'm from Romania and I want to buy the Premium version of Spotify and I have an BRD debit card but everytime I want to continue the payment it said "enter a valid number card". Any solu...
Spotify Star
334 Views
1 replies
0 likes
Premium
Subscription
- 334 Views
- 1 replies
- 0 likes
Problem with spotify premium on my WD media player
Hi I have a spotify premium account and have done for many years However when I try and log in and use it on my WD media player it doesn't let me and says Spotify premium is required for this device.Why is it doing this. Why does it not recognize I h...
Hi I have a spotify premium account and have done for many years However when I try and log in and use it on my WD media player it doesn't let me and says Spotify premium is required for this device....
Spotify Star
273 Views
1 replies
0 likes
- 273 Views
- 1 replies
- 0 likes
Pagamento
Paguei meu Cartao de credito a dias mas nao foi liberado o meu spotify Premium, como recorrer?
Paguei meu Cartao de credito a dias mas nao foi liberado o meu spotify Premium, como recorrer?
Spotify Star
281 Views
1 replies
0 likes
- 281 Views
- 1 replies
- 0 likes
Gift Cards - Debit cards are not accepted
PlanPremiumCountry Czech Republic DeviceWindows 10, PC My Question or Issue:Hey guys, I have a problem, when I wanted to buy several gift cards I could only use my card once and after that it always says that payment didnt went through. So I tried an...
Plan Premium Country Czech Republic Device Windows 10, PC My Question or Issue: Hey guys, I have a problem, when I wanted to buy several gift cards I cou...
Spotify Star
251 Views
1 replies
0 likes
- 251 Views
- 1 replies
- 0 likes
Acesso não liberado.
Olá, Realizei o pagamento através do débito em conta no sábado dia 24/03/18 e até agora o acesso não foi liberado? Já verifiquei na conta e o valor não foi estornado. É normal demorar tanto assim?
Olá, Realizei o pagamento através do débito em conta no sábado dia 24/03/18 e até agora o acesso não foi liberado? Já verifiquei na conta e o valor não foi estornado. É normal demorar ...
Spotify Star
358 Views
2 replies
0 likes
- 358 Views
- 2 replies
- 0 likes