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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hey,some time ago I started the trial premium.After this Month I quitted the abonnement.Now I wann to know how to make ist to Go on. When I try there is only the trial Version and as I already tried it my PayPal does Not work.Thank you
Every time I open my Spotify this comes up even though they took my payment out and I cannot get past this can anybody help me or tell me who I contact
I am being charged twice a month. I checked my subscriptions page on my account and it only shows one subscription being activated. I'm not sure why this is happening. Is it possible that I have another spotify account open? I saw the double payments...
holaun gusto saludarles, tengo una duda, el dia martes me sucribi con mi cuenta de SPOTIFY al PLAN FAMILIAR PREMIUM, realice todo el tramite con normalidad ingrese el metodo de pago y todo loque me pedia, unicamante envie una sola invitacion a mi hij...
I used to live in the UK but I moved to the Netherlands 6 months ago. I want to change my payment and location to my Dutch card but it won't let me. I've looked already at the answers the other people got and tried them and they haven't worked. It wo...
My Brother have signed up family premium and invite me on Dec 2017. I successfully joined the family premium then. Afterwards, Spotify sent me an email to reconfirmed my address but I missed the email. I was then unable to play any songs on Spotify s...
Hi, I would like to subscribe to Premium, but I used the free version while I was living in Sweden and now I cant change the country, but the payment wont be accepted, because I have a czech Master card and the app doesnt accept my paypal either... s...
Hello, I have given a family plan account to my father and I have charged 250 dollars to my card ... how can this happen?
My monthly 10 dollar subscription just renewed but I wanted to switch to the student discount plan. Since I have already been charged for the premium, how would I switch over to the student plan to also get Hulu? Would I have to pay extra?
I had problem with auto renewal.. when i first subs for 3 months premium promo, it say i will get notification when my subs about to end. Plus i had choose for non auto renewal service, but today i had been charge for auto renewal subs. How can i get...
I was automatically billed $9.99 after my $0.99/mo trial ended, but I signed up for the student discount membership for $4.99/month. Can I get that $5 back???
I can’t upgrade to premium on the iOS mobile app. And I can’t use the website for reasons. Pls fix
Music won't play when I have no internet
Hi. I paid for premium but my account is still on free mode. Please help my email is < Moderator Snip - removed for security > pls contact me there
Hello, I have Spotify Premium (Brazil) and I need to change my payment method. I just want to change the card that I use for paying. The card that I want to use now belongs to another person. They asks me to fill the spaces with name, adress, etc. be...
Hi there, recently my account has been hacked by a mystery person and my subsciption changed to family with them adding their own profile. I only recently realised and have changed my passwords, logged out on all devices and changed my subscription b...
I just bought the 3 month premium for $0.99, and I was wondering how to cancel auto-renewal. When I click on cancel or change subscription, I don't see a cancel subscription. I only see the option to change to the student or family subscription and t...
Are the songs that I have added to my free playlist cached to my phone or do I use data every time I play them without wifi
I need to cancel an account not in my name but using my credit card.
Hi, I have a Premium's Account of my telephone company, but i want cancel it.I called with my company and they been cancelled my account, but in the page of Spotify i still seeing the "Premium's Account". Why? My company says that, in yours system, I...