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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1432 Views
  • 19 replies
  • 1 likes
  • 1432 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47371 Views
  • 20 replies
  • 3 likes
  • 47371 Views
  • 20 replies
  • 3 likes

Premium wont connect to google home

I just bought spotify premium and it wont work on google home it say you have a free link account

  • Newbie
  • I just bought spotify premium and it wont work on google home it say you have a free link account  
  • MattSuda
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions not working

I paid for the premium family and I can only access one account at a time

  • Newbie
  • I paid for the premium family and I can only access one account at a time
  • MattSuda
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Premium for family

We have Premium for Family. When my daughter is listening to Spotify on her phone, I can´t use it om mine unless i turn off wifi an roaming. What have I done wrong? Bjørn

  • Newbie
  • We have Premium for Family. When my daughter is listening to Spotify on her phone, I can´t use it om mine unless i turn off wifi an roaming. What have I done wrong?   Bjørn  
  • MattSuda
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Solved!! Payment Problem in My Second New Account

Hi. I had a premium account and after 30-days trial, i wanted to change my username. You know, you don't able to do this at Spotify. So i closed my account and opened a new one with same e-mail address. At first, Spotify gave me a 7-days trial withou...

  • Casual Listener
  • Hi.  I had a premium account and after 30-days trial, i wanted to change my username. You know, you don't able to do this at Spotify. So i closed my account and opened a new one with same e-mai...
  • salubraT
  • Casual Listener
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Unstable subscribe payment

Spotify take payment from my credit cart 13 days ago (13 Turkish lira) and today did the same thing once more.So what should i do?

  • Newbie
  • Spotify take payment from my credit cart 13 days ago (13 Turkish lira) and today did the same thing once more.So what should i do?
  • MattSuda
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Premium Cancelled Without Consent

I’ve had premium for some time now. For some reason, I went to listen to music today and it started playing ads. Now my account says that I am on the free version. Not sure why it switched, but now when I try to get premium again, it only offers the ...

  • Casual Listener
  • I’ve had premium for some time now. For some reason, I went to listen to music today and it started playing ads. Now my account says that I am on the free version. Not sure why it switched, but now w...
  • MattSuda
  • Spotify Star
  • 1426 Views
  • 4 replies
  • 0 likes
  • 1426 Views
  • 4 replies
  • 0 likes

Can No Longer Pay with Paypal

For the past 5 months, I have been paying for Spotify Premium with Paypal. Suddenly when I go to my subscriptions, Paypal is gone. I went to re-subscribe with Paypal and it is no longer an option. In both of the accounts, the countries are the same. ...

  • Newbie
  • For the past 5 months, I have been paying for Spotify Premium with Paypal. Suddenly when I go to my subscriptions, Paypal is gone. I went to re-subscribe with Paypal and it is no longer an option. In...
  • Kotunes
  • Newbie
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Solved!! Playing Spotify in my restraunt

I have opened a user and use it to play music in my restruant. I live in Israel and from here I know that there are issues with the royalties to the artists representive community. How do I make sure that I'm not breaking the law?Thanks,Stav

  • Newbie
  • I have opened a user and use it to play music in my restruant. I live in Israel and from here I know that there are issues with the royalties to the artists representive community. How do I make sure...
  • MattSuda
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! Changing from my service provider

I had my subscription paid through my service provider, which has now expired.I want to keep Spotify Premium of course, but when I go to account settings, it says my account is paid through my service provider, and to contact them! But my Spotify acc...

  • Casual Listener
  • I had my subscription paid through my service provider, which has now expired. I want to keep Spotify Premium of course, but when I go to account settings, it says my account is paid through my serv...
  • nav6
  • Casual Listener
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change payment details

Good morning, I've moved to the USA, for one year. So as I've changed my credit card, I would like to change my payment details. I've tried to change them, but it says that the new card does not match with the country selected. So I go to my profile ...

  • Casual Listener
  • Good morning,   I've moved to the USA, for one year. So as I've changed my credit card, I would like to change my payment details.  I've tried to change them, but it says that the new ca...
  • Alfredo
  • Roadie
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Superuser Contribution Two payments received

Hi; ı am a student.ı want to start student account and ı wrote my crdit cart info than you want to my student detail with sheerid. And you received payments.then ı sent my detail about student. You want to my credit cart detail again and again receiv...

  • Casual Listener
  • Hi; ı am a student.ı want to start student account and ı wrote my crdit cart info than you want to my student detail with sheerid. And you received payments.then ı sent my detail about student. You...
  • Alfredo
  • Roadie
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Spotify kicked me out of premium

I had a spotify premium family subscription. They recently downgraded me and my family members to spotify free without ever notifying me. I don't know why they did this and I would like to get my subscription back. I don't understand how they can jus...

  • Casual Listener
  • I had a spotify premium family subscription. They recently downgraded me and my family members to spotify free without ever notifying me. I don't know why they did this and I would like to get my sub...
  • lizzz2
  • Casual Listener
  • 3678 Views
  • 4 replies
  • 0 likes
  • 3678 Views
  • 4 replies
  • 0 likes

Subscription Question

Spotify is charging me 15 dollars every month, but when i use spotify it doesn't allow me to play the song i want. Is this right?

  • Casual Listener
  • Spotify is charging me 15 dollars every month, but when i use spotify it doesn't allow me to play the song i want.  Is this right?  
  • Robert_W
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

dobble subscription

Hi, I just made a subscription with my family. OK done.But, as I was also subscribed for myself only, I would like to cancel my first subscription.Do you know how I can cancel my first subscription ?

  • Newbie
  • Hi,   I just made a subscription with my family. OK done. But, as I was also subscribed for myself only, I would like to cancel my first subscription. Do you know how I can cancel my first s...
  • Robert_W
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

my account needs to move from personnal to professionnal but I can't change the name and other infos

all is said. how do I go from personnal account to professionnal.I need to change names, other infos...etc... without loosing all my playlists etc... if I log under a new name. thanks

  • Newbie
  • all is said. how do I go from personnal account to professionnal. I need to change names, other infos...etc... without loosing all my playlists etc... if I log under a new name. thanks
  • Robert_W
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Adverts in Podcasts

So recently I have been listening to the podcasts that are available to listen to on Spotify and have noticed that quite a number of them have quite lengthy ads and sponsorships in the middle of their content. I have a premium membership and one of t...

  • Casual Listener
  • So recently I have been listening to the podcasts that are available to listen to on Spotify and have noticed that quite a number of them have quite lengthy ads and sponsorships in the middle of thei...
  • jessiicccaaar
  • Casual Listener
  • 2588 Views
  • 2 replies
  • 28 likes
  • 2588 Views
  • 2 replies
  • 28 likes

Region

Hi,If I bought premium subscriptions in Poland and move to the UK. Do i have to buy subcription in the UK?

  • Newbie
  • Hi, If I bought premium subscriptions in Poland and move to the UK.  Do i have to buy subcription in the UK?
  • Nico
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Spotify premium subscription- subscribing

My 2 year free membership for myself and two kids is over today with Rogers. I would like to subscribe to the premium family plan for $14.99/month. I went to the Spotify site to subscribe but it says i'm with Rogers. Do I wait until tomorrow since my...

  • Casual Listener
  • My 2 year free membership for myself and two kids is over today with Rogers. I would like to subscribe to the premium family plan for $14.99/month. I went to the Spotify site to subscribe but it says...
  • vwong70
  • Casual Listener
  • 161 Views
  • 2 replies
  • 0 likes
  • 161 Views
  • 2 replies
  • 0 likes

Double charged

I have a spotify account already but recently changed mobile and I think I jave re-registered as I have received 2 texts this month advising that I will be charged.Can you please advise further on what details you need to look into this? Sofia

  • Newbie
  •   I have a spotify account already but recently changed mobile and I think I jave re-registered as I have received 2 texts this month advising that I will be charged. Can you please advise fur...
  • Nico
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family Plan - Family member already has premium?

Hello! My family and I are interested in starting up the Spotify Family Plan for Premium. The only problem is, my brother already paid for a year of premium, and he still has several months to go before his next yearly payment. What can we do about t...

  • Casual Listener
  • Hello!   My family and I are interested in starting up the Spotify Family Plan for Premium. The only problem is, my brother already paid for a year of premium, and he still has several months ...
  • levikcc
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes