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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
68575 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133342 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
69945 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
253140 Views
155 replies
13 likes
Hello! I've moved to Germany from Poland 3 months ago. Today my account has been changed to German one (basic one - free of charge) and when I'm trying to update my payment details with mine German CreditCard details I'm getting error messageI've con...
Hello! I've moved to Germany from Poland 3 months ago. Today my account has been changed to German one (basic one - free of charge) and when I'm trying to update my payment details ...
Community Legend
473 Views
1 replies
0 likes
I can't renew or buy premium this month I keep getting the error"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." I have tried diffrent internet connectio...
I can't renew or buy premium this month I keep getting the error " Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another pa...
Community Legend
1417 Views
1 replies
0 likes
I’m being billed and have a free account when I logged in? What Can I do
I’m being billed and have a free account when I logged in? What Can I do
Community Legend
424 Views
1 replies
0 likes
I am trying to update my credit card info on spotify, however when i go to update it i only get two options, which is to get the student discount (which i do not qualify for anymore) and the family plan. I have been paying 9.99 and do not want to sta...
I am trying to update my credit card info on spotify, however when i go to update it i only get two options, which is to get the student discount (which i do not qualify for anymore) and the family p...
Community Legend
320 Views
1 replies
0 likes
Acabo de canjear una tarjeta prepagada de $100 y sigue apareciendome el error al momento de abrir la aplicacion sobre que actualice mi metodo de pago y amenaza con cancelarme la suscripcion a premium a pesar de que por eso mismo compre una tarjeta pr...
Acabo de canjear una tarjeta prepagada de $100 y sigue apareciendome el error al momento de abrir la aplicacion sobre que actualice mi metodo de pago y amenaza con cancelarme la suscripcion a premium...
Community Legend
356 Views
1 replies
0 likes
Hello there!I subscribe to premium plan and made a payment to the merchant which is in Cebuana Lhuillier, but I don't received any notification that my premium is ready to used, I paid 129 pesos for the service why I is it that I don't have access to...
Hello there! I subscribe to premium plan and made a payment to the merchant which is in Cebuana Lhuillier, but I don't received any notification that my premium is ready to used, I paid 129 pesos fo...
Community Legend
275 Views
1 replies
0 likes
I keep getting errors when I pay, can you help me?
I keep getting errors when I pay, can you help me?
Community Legend
235 Views
1 replies
0 likes
How do I update as the site are looking for my old card and this is no longer in use as I have dropped it and blocked it?
How do I update as the site are looking for my old card and this is no longer in use as I have dropped it and blocked it?
Community Legend
321 Views
1 replies
0 likes
Why does Spotify not let me purchase premium with a debit card that has funds
Why does Spotify not let me purchase premium with a debit card that has funds
Community Legend
459 Views
1 replies
0 likes
I have paid but come up as free what do I do?
I have paid but come up as free what do I do?
Community Legend
259 Views
1 replies
0 likes
Ekim ayında banka hesabımdan iki kez ödeme alınmış (Spotify üzerinde yalnızca 7/10/2017 tarihli 6.99tl ödeme makbuzu görünürken, banka hesap hareketlerimde 4/10/2017 ve 7/10/2017 olmak üzere iki tane 6.99tl ödeme bilgisi görünmektedir.). Bu ay ödeme ...
Ekim ayında banka hesabımdan iki kez ödeme alınmış (Spotify üzerinde yalnızca 7/10/2017 tarihli 6.99tl ödeme makbuzu görünürken, banka hesap hareketlerimde 4/10/2017 ve 7/10/2017 olmak üzere iki tane...
Community Legend
245 Views
1 replies
0 likes
Payed premium service, charges done to credit card, but account still paused
Payed premium service, charges done to credit card, but account still paused
Community Legend
239 Views
1 replies
0 likes
So Spotify recently launched in Thailand, and I would like to switch my UK account to a Thai one, I followed the instructions to first change my payment method only to get a prompt saying that spotify is not availible in your country yet. Help.
So Spotify recently launched in Thailand, and I would like to switch my UK account to a Thai one, I followed the instructions to first change my payment method only to get a prompt saying that spotif...
Community Legend
359 Views
1 replies
0 likes
Bom dia.minha assinatura foi cancelada devido à mudança de número de cartão de crédito. O antigo cadastrado foi cancelado. Contudo, não consigo atualizar os dados para cobrar a assinatura premium novamente, muito menos gerar um boleto para pagamento?...
Bom dia. minha assinatura foi cancelada devido à mudança de número de cartão de crédito. O antigo cadastrado foi cancelado. Contudo, não consigo atualizar os dados para cobrar a assinatura premium n...
Community Legend
322 Views
1 replies
0 likes
I had to cancel my debt card due to an issue and I am currently filing a dispute so I cannot get a debt cArd until the dispute goes through. My Spotify premium is about to end and still no debt card!!! I want to give my checking account information a...
I had to cancel my debt card due to an issue and I am currently filing a dispute so I cannot get a debt cArd until the dispute goes through. My Spotify premium is about to end and still no debt card!...
Community Legend
269 Views
1 replies
0 likes
Afternoon, i'm from Brazil, and i have a debit on my credit card from spotify that i did not authorized, i want to cancel what ever account is using my credit card, can anyone help me??
Afternoon, i'm from Brazil, and i have a debit on my credit card from spotify that i did not authorized, i want to cancel what ever account is using my credit card, can anyone help me??
Community Legend
251 Views
1 replies
0 likes
Hello - Trying to sign up for Spotify Premium but my credit card (Visa) repeatedly doesn't go through. I've confirmed with my bank that I have sufficient funds and there are no holdbacks, blocks, etc. so the restrictions definitely aren't on their en...
Hello - Trying to sign up for Spotify Premium but my credit card (Visa) repeatedly doesn't go through. I've confirmed with my bank that I have sufficient funds and there are no holdbacks, bloc...
Community Legend
248 Views
1 replies
0 likes
Tengo problemas en pagar mi suscripción, será problema de spotify? Porque he intentado con diferentes tarjetas y me sale la misma información. Que pasa! AYUDA PORFAVOR
Tengo problemas en pagar mi suscripción, será problema de spotify? Porque he intentado con diferentes tarjetas y me sale la misma información. Que pasa! AYUDA PORFAVOR
Community Legend
340 Views
1 replies
0 likes
my paypal has been charged twice in one week for my account, can someone help on what to do please?
my paypal has been charged twice in one week for my account, can someone help on what to do please?
Community Legend
230 Views
1 replies
0 likes
Every month i have been charged twice. One charge is 9.99 and the other is 13.99 why is this happening? I’ve always had premium since joining. Where is this 13.99 charge coming from and how do I stop it from happening? Who can talk to? The second cha...
Every month i have been charged twice. One charge is 9.99 and the other is 13.99 why is this happening? I’ve always had premium since joining. Where is this 13.99 charge coming from and how do I stop...
Community Legend
238 Views
1 replies
0 likes
