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How to cancel Spotify

Avatar of Carol49
Newbie
2017-11-11 12:07 PM

I am trying to cancel Spotify my account on phone says I am premium but when I log on to computer says I am free. Please help.  It was because I want to up grade to family but not sure now as this is proving too difficult 

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Avatar of Robert_W
Community Legend
2017-11-11 08:17 PM

Hey @Carol49,

 

Welcome to the forums!

 

It sounds as if you have two accounts, one free and the other premium (looged in on your phone). 

 

Are you trying to be the owner of a family plan, or is someone wanting to add you to theirs?

 

Has this solved your issue? If it has please click  ‘Accept as a Solution’ and consider adding a ‘Like’!

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Avatar of Robert_W
Community Legend
2017-11-11 08:17 PM

Hey @Carol49,

 

Welcome to the forums!

 

It sounds as if you have two accounts, one free and the other premium (looged in on your phone). 

 

Are you trying to be the owner of a family plan, or is someone wanting to add you to theirs?

 

Has this solved your issue? If it has please click  ‘Accept as a Solution’ and consider adding a ‘Like’!

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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