I Got charged three times and still I don't have premium

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I Got charged three times and still I don't have premium

Casual Listener
Hello.
I have a large problem with my spotify or to be exact i have been charged for spotify premium three times in same day (13th may) and i have no premium or money or no anything.
Can anybody help me with this kind of problem?
2 Replies
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Re: I Got charged three times and still I don't have premium

Roadie

Hi, @Juicijs!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try signing out and back into the app.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

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Re: I Got charged three times and still I don't have premium

Casual Listener
I haven't recieved any email yet, but i have been charged 3 times. I still
see that money, but i cannot access it. It is reserved. I don't know what
to do now...
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