Announcements

I am in kenya and I cant log in !

I am in kenya and I cant log in !

Hi everybody,
I have been in nairobi since January, I have spotify premium, spotify worked until two days ago and now I cant even log in anymore.
Please help! I need my music!!
Reply
3 Replies

Hi @user-removed, welcome to the Spotify Community!

 

If you have the Premium service, you should be able to use your account in any country without a problem as long as your subscription remains active.

 

If you've been abroad for more than 14 days, but you're unable to log in, it's possible that your account has gone back to the Free service. In this case, we'd like you to check your subscription here. If it got canceled, you'll need to resubscribe to Premium in order to use your account abroad.

 

Let us know if you have questions.

JulianModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Thank you for your reply.
The weird thing is that the amount for the premium is taken every month
from my credit card -which has always been the same- and now that I tried
to register to premium again, it is not accepted. I dont know why.
Please help.!!!

Good news!

 

Spotify is now available in Kenya

 

You can read more information about Spotify's launch in new markets in this news article: Spotify Expands International Footprint, Bringing Audio to 80+ New Markets

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts