I can't add someone to my family plan

[Jmaresa]

Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help

[EthanS1]

Hey @Jmaresa - Thanks for posting and Welcome to the Spotify Community!

It's probably best if the Family Plan Adminstator, reaches out to Spotify using the methords below! These guys should be able to get you connected! 🙂

Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message! @SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a message          Spotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get a automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.