I can't change my country

[Gogui_olarte]

I just moved from Colmbia to Germany, and Im trying to change my premium account's country. I have a family account, but still no family members inside due to the change I need to do.

The first thing I did; was trying to change my payment method, as stated in some other forum topics, but It says that since the payment method is not the one of the country I'm in.. it doesn't allow the chage.

When I try to directly change the country in my profile, it is blocked in a grey colour, and no other country to select.

Cna you plase help me out

Thanks in advance!

[Maxim · Accepted solution]

Hey @Gogui_olarte,

I'd recommend that you cancel your subscription, wait until your account has reverted to the Free plan, then change your country setting via the drop-down menu and then re-subscribe here using your new payment details.

Let me know how it goes 🙂