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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16868 Views
  • 27 replies
  • 4 likes
  • 16868 Views
  • 27 replies
  • 4 likes

Superuser Contribution my account says it has no payment method

hey, i was using my spotify family account with my mom, and mine says the payment method didnt go trough, but it did charge the money on my mothers card, this already has happened before, im tired of this kinda trouble, ive been using this plataform ...

  • Newbie
  • hey, i was using my spotify family account with my mom, and mine says the payment method didnt go trough, but it did charge the money on my mothers card, this already has happened before, im tired of...
  • SergioDavid
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discounts for Students or signing for longer periods (eg. 1 year).

Spotify is charging me again the student account that i have already paid two days ago, these two days i was waiting for them to verify my documents

  • Newbie
  • Spotify is charging me again the student account that i have already paid two days ago, these two days i was waiting for them to verify my documents
  • SergioDavid
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Form of Payment issue

Hello,So I recently moved countries and I'm trying to change my form of payment to my new card. When attemp to do so it rejects my new card beacuse it doesn't belong to the country listed in my account's configurations, so I go to settings to change ...

  • Newbie
  • Hello, So I recently moved countries and I'm trying to change my form of payment to my new card. When attemp to do so it rejects my new card beacuse it doesn't belong to the country listed in my acc...
  • SergioDavid
  • Roadie
  • 1061 Views
  • 1 replies
  • 0 likes
  • country change
    Payment Problems
    Subscription
  • 1061 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abbonamento premium con 18App

Ho seguito la procedura per effettuare il pagamento dell'abbonamento premium di spotify con 18App (Bonus Cultura). Dopo aver convertito il codice ed averlo quindi riscattato, mi risulta ancora la versione Free nonostante io abbia provato a rieffettua...

  • Newbie
  • Ho seguito la procedura per effettuare il pagamento dell'abbonamento premium di spotify con 18App (Bonus Cultura). Dopo aver convertito il codice ed averlo quindi riscattato, mi risulta ancora la ver...
  • SergioDavid
  • Roadie
  • 4024 Views
  • 1 replies
  • 3 likes
  • 4024 Views
  • 1 replies
  • 3 likes

Cancel and Refund for Spotify Premium

I'm on the Yearly Spotify Premium subscription, is it possible to cancel and get a refund, so I can become a Family Premium member?

  • Newbie
  • I'm on the Yearly Spotify Premium subscription, is it possible to cancel and get a refund, so I can become a Family Premium member?
  • Maxim
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

1 Month Premium Gratis

I bought Spotify Premium Month ago trought psc and they told me there that i'm getting free 1 Month premium, second reason that i get email from them with Theme "Don't forget about your Gratis Premium" After 1 month i didnt get my gratis month, can s...

  • Newbie
  • I bought Spotify Premium Month ago trought psc and they told me there that i'm getting free 1 Month premium, second reason that i get email from them with Theme "Don't forget about your Gratis Premiu...
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Spotify has cancel my premium suscription.

Hi. I have the premium family subscription a while ago, and recently the application showed me, every time I started it, a red sign at the top of the beginning that said about the methods of payment. When I did not understand it I did not give import...

  • Newbie
  • Hi. I have the premium family subscription a while ago, and recently the application showed me, every time I started it, a red sign at the top of the beginning that said about the methods of payment....
  • Maxim
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Payment failed

I have cancel my cards be cause I lost my wallet. So the paiment failed and Spotify ask me to resolve this problem. I dont have my mew cards right now so i cancel my spotify prenium. Who im supposed to know if i have to pay Spotify for the months bef...

  • Newbie
  • I have cancel my cards be cause I lost my wallet. So the paiment failed and Spotify ask me to resolve this problem. I dont have my mew cards right now so i cancel my spotify prenium. Who im supposed ...
  • Maxim
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Spotify took extra charge

Whilst trying to pay for my account by myself as my dad has ordered a new credit card, i tought it would be nice to use the student discharge, i put my credit card information in etc. and they said they wouldn't charge me the money (49 swedish SEK), ...

  • Newbie
  • Whilst trying to pay for my account by myself as my dad has ordered a new credit card, i tought it would be nice to use the student discharge, i put my credit card information in etc. and they said t...
  • Maxim
  • Spotify Star
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Free accounts but still charged

I have two accounts on my bank cards both my mum and mine, on free trials for premium. But when I went on to both accounts, it stated both are on free when I tried to cancel it a few days before the trial ends. The fact it was on free meant that I co...

  • Newbie
  • I have two accounts on my bank cards both my mum and mine, on free trials for premium. But when I went on to both accounts, it stated both are on free when I tried to cancel it a few days before the ...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription problem

I am subscribing Spotify at HK$58 monthly but my account turns up as free account

  • Visitor
  • I am subscribing Spotify at HK$58 monthly but my account turns up as free account
  • SergioDavid
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Spotify charged my card for premium for students before I could attach a photo of my student's doc

Spotify charged my card for premium for students before I could attach a photo of my student's doc and now I can't even use the premium account, but my bank already approved it...

  • Newbie
  • Spotify charged my card for premium for students before I could attach a photo of my student's doc and now I can't even use the premium account, but my bank already approved it...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

I can’t remember my details

I tried to update my phone to the new IOS it went wrong my phone disabled and I lost all my data. I got my Spotify premium via my phone contract. And I have no idea how to log on because I don’t know any details.

  • Newbie
  • I tried to update my phone to the new IOS it went wrong my phone disabled and I lost all my data. I got my Spotify premium via my phone contract. And I have no idea how to log on because I don’t know...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Trying to cancel subscription

I had a 3 month trial of free Spotify. This ended and the first payment has come out of my account. I wish to cancel now ( as another family member is upgrading to Family subscription and adding me on therefore I don’t need). When I go into settings ...

  • Newbie
  • I had a 3 month trial of free Spotify.  This ended and the first payment has come out of my account.  I wish to cancel now ( as another family member is upgrading to Family subscription and...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching from single account to family account payment

I created a family premium account on my personal account, and put my mom on it. However, she is still paying 7.99, when I'm paying 14.99 for the family account. How can we change that and can she get refunds for the past couple of months?

  • Newbie
  • I created a family premium account on my personal account, and put my mom on it. However, she is still paying 7.99, when I'm paying 14.99 for the family account. How can we change that and can she ge...
  • alberteenruiz
  • Newbie
  • 270 Views
  • 3 replies
  • 1 likes
  • 270 Views
  • 3 replies
  • 1 likes

Wasn’t supposed to be charged

I got charged for signing up even though it said “don’t worry, we won’t charge”. It’s only $4.99 but still, why say that aid you’re gonna charge me anyways?

  • Newbie
  • I got charged for signing up even though it said “don’t worry, we won’t charge”. It’s only $4.99 but still, why say that aid you’re gonna charge me anyways?
  • Kira2190
  • Newbie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Spotify premium not working

I’m being charged each month and premium hasn’t been working for a couple months now. I’ve deleted the app and re downloaded. I’ve logged out and back in.It says free in subscription and there is no button to get premium.help please

  • Newbie
  • I’m being charged each month and premium hasn’t been working for a couple months now. I’ve deleted the app and re downloaded. I’ve logged out and back in. It says free in subscription and there is n...
  • ThumMahs
  • Casual Listener
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Speak with a representative

I need to speak with a representative 

  • Casual Listener
  • I need to speak with a representative 
  • dirkbogart57
  • Newbie
  • 421 Views
  • 3 replies
  • 5 likes
  • 421 Views
  • 3 replies
  • 5 likes

Already paid student discount but still no premium

I have already paid for an student account (my First time) but when I log in, it says that I have the Free account and it dont say anything about the premium account.In my bank account I have already get the charge.Thank you

  • Newbie
  • I have already paid for an student account (my First time) but when I log in, it says that I have the Free account and it dont say anything about the premium account. In my bank account I have ...
  • Luke
  • Spotify Star
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes