Spotify Premium Plan

[jungmimv57]

Recently, My family and I , subscribed to the spotify premium plan . However , when I was invited for spotify premium , i accepted it and keyed the informations , using the same information as my family members . however they said i was unable to join the family premium , what is going on?

[Tom]

Hey @jungmimv57

Welcome to Premium! I am sorry you are having an issue joining your Family plan though.

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

-Tom