Showing double subscription

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Showing double subscription

user-removed
Not applicable

I have subscribed for premium on my phone and on the desktop app but when i open my account on browser it said its free

1 Reply

Sebasty
Rock Star 18
Rock Star 18

Hey @user-removed

 

There are 2 reasons for this I can think of.

1. You need to wipe your browser's cookies and cache, or try going to your Spotify account in incognito mode.

2. You have more than one account. See the receipt you got from Spotify in your inbox. Try logging in with the username shown there. You can also try opening your account from the Spotify desktop app - click the arrow next to your username near the upper right corner - click 'Account'.
This article has more information about double accounts and how to find them.

 

Let me know what happens. 🙂

SebastyRock Star 18
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