I can’t use Groupon voucher

[GRIZZLY2]

Plan

Individual premium

Country

USA

Device

Iphone 15 

Operating System

(iOS 18.5

My Question or Issue

I bought a Groupon voucher for one year, but I can’t add it to the subscription checkout. What do I do?

[Billy-J]

Hey @GRIZZLY2, thanks for reaching out to the Community!

If you received a gift card code, you can redeem it here. If that doesn’t work, can you try redeeming your gift card here using a different browser or private window?

If that doesn't help, try following all of the steps provided in this support article. Additionally, attach a screenshot of the error message you're seeing if the problem persists. Make sure to hide sensitive information when posting to the Community.

Let me know how this goes!

[llcooper70]

Received a 12 month premium Spotify Groupon (Polares). However the redemption code provided is not working at Spotify.com/redeem and it expires tomorrow.

Plan

Free/Premium

Country

Device

iPhone 14 and Macbook

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Maxim]

Hey @llcooper70,

Thanks for coming to the Community 🙂

I’d first recommend double-checking that you followed the standard redemption steps outlined in this article on gift cards.

If everything looks correct there, you might want to try redeeming again using a different device, in an incognito window, or in a different browser—sometimes that clears up any weird glitches.

If it still doesn’t go through, your best bet is to reach out to Spotify Customer Support through the contact method listed here, and you may also want to check with Groupon Support to make sure the code is actually valid.

I hope this helps!