I cancelled my Premium service prior to the 3 month deadline and am still getting charged

[Sophia2017]

I called to ask that my Premium account be closed prior to the 3 month trial.  It was not closed.  I contacted Spotify to complain.  They apologized and said they would refund the April dues.  I see now that those dues were not recinded and the May due were charged.  How in the heck do I cancel out of the Premium?  How do I get my refund?

[Robert_W]

Hey @Sophia2017,

Welcome to the forums!

Can you let me know what support channel you went through on Spotify when you spoke to someone?

For refund policy please see:

https://support.spotify.com/account_payment_help/payment_help/refund-policy/

To cancell your subscription:

https://support.spotify.com/us/account_payment_help/payment_help/how-to-cancel-your-subscription/

Hope this helps 🙂