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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4367 Views
  • 23 replies
  • 2 likes
  • 4367 Views
  • 23 replies
  • 2 likes

Changed Payment Settings

Hey guys! So I had to change my debit card last month because it got hacked by someone online but luckily I never lost any money. However because of this I got a new card with a new card number and what not with the same bank. My subscription recentl...

  • Newbie
  • Hey guys! So I had to change my debit card last month because it got hacked by someone online but luckily I never lost any money. However because of this I got a new card with a new card number and w...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Regular plan to family

I Had a regular plan then my aunt offered to put me on her family plan bc I'm moving in with her but how do I make sure I'm still not charges from my previous alone account

  • Newbie
  • I Had a regular plan then my aunt offered to put me on her family plan bc I'm moving in with her but how do I make sure I'm still not charges from my previous alone account
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Legal use in office

So we are a non-profit and at the front desk, we wanted to play music to help the atmosphere for those in the building passing by, our front desk, and an occasional guest. We are international so the office is more for support but we may get a donor ...

  • Newbie
  • So we are a non-profit and at the front desk, we wanted to play music to help the atmosphere for those in the building passing by, our front desk, and an occasional guest. We are international so the...
  • Maxim
  • Spotify Star
  • 772 Views
  • 1 replies
  • 0 likes
  • 772 Views
  • 1 replies
  • 0 likes

I just got charged but still have no premium access

I just tried continuing my student membership and it charged my card without even giving me premium. help

  • Newbie
  • I just tried continuing my student membership and it charged my card without even giving me premium. help
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Incorrect Charge

I have the college discount on Spotify premium but I checked my bank account and it has been charging me $10 per month since the beginning of the year. I checked my account and it says that it should still be charging me $4.99, I reupdated by college...

  • Newbie
  • I have the college discount on Spotify premium but I checked my bank account and it has been charging me $10 per month since the beginning of the year. I checked my account and it says that it should...
  • MattSuda
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Remove Student Discount

I'm trying to update my payment info and it won't let me process it because I'm not a student anymore and my premium is going to cancel soon. Help?

  • Newbie
  • I'm trying to update my payment info and it won't let me process it because I'm not a student anymore and my premium is going to cancel soon. Help?
  • MattSuda
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

I cancelled but was charged anyways

I cancelled before my free trial ended but was charged anyways. Why??!!

  • Newbie
  • I cancelled before my free trial ended but was charged anyways. Why??!!
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Sudden need of credit card

Hello Community,So I've recently started using Spotify Premium since there was a promotion to use it three months for only 99 cents a month. I connected it through my Paypal. So now that the three months are over, I'd love to continue using Premium, ...

  • Newbie
  • Hello Community, So I've recently started using Spotify Premium since there was a promotion to use it three months for only 99 cents a month. I connected it through my Paypal. So now that the three ...
  • MattSuda
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Subscriptions

HiI have just subscribed to premium for the family for 14.99 as I have been paying 2 subscriptions, a 9.99 one via Vodafone which I have cancelled and a 4.99 student discount subscription - there is no direct debit for the 4.99 NUS subscription can y...

  • Newbie
  • Hi I have just subscribed to premium for the family for 14.99 as I have been paying 2 subscriptions, a 9.99 one via Vodafone which I have cancelled and a 4.99 student discount subscription - there i...
  • LordRollin
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Problem with country

Hello, I have problem with my country. I moved to different country and i have new card, but i can´t change the card number or country at my account. Where is a problem, what can i do?Thank you

  • Newbie
  • Hello,   I have problem with my country. I moved to different country and i have new card, but i can´t change the card number or country at my account. Where is a problem, what can i do? Than...
  • LordRollin
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

My premium subscription disappeared

I had premium payed for year and now it disappeared, what could be the reason?

  • Newbie
  • I had premium payed for year and now it disappeared, what could be the reason?
  • LordRollin
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Credit Card expired, used a gift card & now I have problems

Hi, my credit card was stolen, so I had to wait for a new one, in the meanwhile, Spotify canceled my premium account on April 2nd, and as I had no way to pay, I bought a 21 Euro gift card, I activated it without any issue. Yesterday I got an email te...

  • Casual Listener
  • Hi, my credit card was stolen, so I had to wait for a new one, in the meanwhile, Spotify canceled my premium account on April 2nd, and as I had no way to pay, I bought a 21 Euro gift card, I activate...
  • alvinantonius
  • Gig Goer
  • 547 Views
  • 3 replies
  • 0 likes
  • 547 Views
  • 3 replies
  • 0 likes

Solved!! premium account showing as free

I had to restore my iPhone and now when I log in it shows me as on a free account when I have premium. Please advise.

  • Newbie
  • I had to restore my iPhone and now when I log in it shows me as on a free account when I have premium. Please advise.
  • Nico
  • Community Legend
  • 846 Views
  • 1 replies
  • 0 likes
  • 846 Views
  • 1 replies
  • 0 likes

Solved!! Premium user listening to free user playlist

If I have a premium account but want to listen to my friend's playlist, who has the free version and has to listen to ads, do I have to listen to ads if I listen to a playlist made on the account of a free user?

  • Casual Listener
  • If I have a premium account but want to listen to my friend's playlist, who has the free version and has to listen to ads, do I have to listen to ads if I listen to a playlist made on the account of ...
  • Nico
  • Community Legend
  • 961 Views
  • 3 replies
  • 0 likes
  • 961 Views
  • 3 replies
  • 0 likes

Being charged even though i undubscribed

I unsubsribed for about two months ago, an i'm still being charged the amount of money for a premium membetship!!What kan i do? I dont have a premium membership any more?????

  • Newbie
  • I unsubsribed for about two months ago, an i'm still being charged the amount of money for a premium membetship!! What kan i do? I dont have a premium membership any more?????
  • Maxim
  • Spotify Star
  • 1052 Views
  • 1 replies
  • 0 likes
  • 1052 Views
  • 1 replies
  • 0 likes

Charged twice - two payments set up - one through iTunes and one through PayPal.

I was unable to play access my account at the end of last month as I was told I had to update my payment method for my premium acoount. I was paying through iTunes $14.99/month. I updated my payment method to Paypal. I was charged $11.99/month. I jus...

  • Newbie
  • I was unable to play access my account at the end of last month as I was told I had to update my payment method for my premium acoount. I was paying through iTunes $14.99/month. I updated my payment ...
  • MattSuda
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

I'm a student why was I just charged £9.99

I've always paid £4.99 why this month have u charged me nearly ten pounds. I'm still a student, I've still got 2 years left of my degree?!?

  • Newbie
  • I've always paid £4.99 why this month have u charged me nearly ten pounds. I'm still a student, I've still got 2 years left of my degree?!?
  • MattSuda
  • Spotify Star
  • 240 Views
  • 1 replies
  • 1 likes
  • 240 Views
  • 1 replies
  • 1 likes

Start subscription with a gift card

I don't have neither credit card nor paypal, my 7 days iphone trial is over and i want to subscribe to Spotify premium. Is it possible to not put any payment info and use only gift card for starting subscribtion? Can I get 30-days free trial using on...

  • Newbie
  • I don't have neither credit card nor paypal, my 7 days iphone trial is over and i want to subscribe to Spotify premium. Is it possible to not put any payment info and use only gift card for&nbsp...
  • DaveDenomolos
  • Roadie
  • 3203 Views
  • 1 replies
  • 0 likes
  • 3203 Views
  • 1 replies
  • 0 likes

No se da cambio a premium

Pagué mi suscripción a premium y no se registra el cambio en mi app, ya intenté reinstalándola y cerrando sesión y no evidencia el cambio

  • Newbie
  • Pagué mi suscripción a premium y no se registra el cambio en mi app, ya intenté reinstalándola y cerrando sesión y no evidencia el cambio
  • itu_
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

30 days free trial

Why they says 30 days free trial. I just suscribe now and it end on april 12? It is more like 7 days....

  • Newbie
  • Why they says 30 days free trial. I just suscribe now and it end on april 12? It is more like 7 days....
  • itu_
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes