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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

154368 Views

69 replies

10 likes

Premium for Family
  • 154368 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

100757 Views

89 replies

4 likes

  • 100757 Views
  • 89 replies
  • 4 likes

Cargo a tarjeta y premium desactivado

Hola, siguen cobrando mi american express mes con mes sin embargo mi premium se desactivo desde hace tiempo... q hago???

Newbie

Hola, siguen cobrando mi american express mes con mes sin embargo mi premium se desactivo desde hace tiempo... q hago???

ErickRGuetta

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months for 0.99e but 9.99e charged..

i clicked on the add 0.99e for 3 months but i was charged 9.99e instead...?? why??Can i get a refund?

Newbie

i clicked on the add 0.99e for 3 months but i was charged 9.99e instead...?? why?? Can i get a refund?

Julian

Moderator

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me subscribi a premium y sigo siendo Free!

Pague por subscripcion premium, con mi tarjeta visa, el cobro fue cargado a mi tarjeta, pero sigo con cuenta free. Que debo hacer para solucionar ese error. Espero alguna respuesta. Gracias.

Casual Listener

Pague por subscripcion premium, con mi tarjeta visa, el cobro fue cargado a mi tarjeta, pero sigo con cuenta free. Que debo hacer para solucionar ese error. Espero alguna respuesta. Gracias.

Julian

Moderator

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Problem with my premium account

Hello, no the internet my account says that I have premium, but in the app it says I have a free account. Help plis, I can't hear my music

Newbie

Hello, no the internet my account says that I have premium, but in the app it says I have a free account. Help plis, I can't hear my music

Maxim

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Solved!! My netwotks provider licence stopped for no reason.

Hello. I'm having a premium licence from my network provider which after contacting them seems to be still working but my spotify switched to free for no reason. Please help.

Newbie

Hello. I'm having a premium licence from my network provider which after contacting them seems to be still working but my spotify switched to free for no reason. Please help.

Maxim

Spotify Star

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar suscripcion

Buena noches. Vengo amablemente a hacer el reclamo. Hoy, 15 de Junio de 2017 hice la cancelación de servicio premium de SPOTIFY. El respectivo pago del servicio sería mañana, lo que no entiendo es porqué me llegó un mensaje diciendo que se había hech...

Newbie

Buena noches. Vengo amablemente a hacer el reclamo. Hoy, 15 de Junio de 2017 hice la cancelación de servicio premium de SPOTIFY. El respectivo pago del servicio sería mañana, lo que no entiendo es po...

Julian

Moderator

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscriptions

Why am I being charged twice in one month for the same subscription?Markdfa

Casual Listener

Why am I being charged twice in one month for the same subscription? Markdfa  

Julian

Moderator

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged Months After Cancellation

I thought I had cancelled my premium account in April, but now in June I am being charged multiple times in one day. I'm struggling to make ends meet and now I have spotify stealing what little I have left?

Newbie

I thought I had cancelled my premium account in April, but now in June I am being charged multiple times in one day. I'm struggling to make ends meet and now I have spotify stealing what little I hav...

Julian

Moderator

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Liberacion de pago

Hola buen dia, este mes contrate la promocion de spotify premium por $9 con una tarjeta de credito, el dia de hoy quiero cancelarla y me dice que no es posible porque esos $9 estan retenidos, por lo cual me urge que liberen ese dinero, para poder can...

Newbie

Hola buen dia, este mes contrate la promocion de spotify premium por $9 con una tarjeta de credito, el dia de hoy quiero cancelarla y me dice que no es posible porque esos $9 estan retenidos, por lo ...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

Superuser Contribution Debit card payment in Guatemala (not allowed) HELP

Hi, I am trying to get premium for the fist time, I want to get it with my debit card, but this option doesnt appear, only paypall and credit card. tks

Newbie

Hi, I am trying to get premium for the fist time, I want to get it with my debit card, but this option doesnt appear, only paypall and credit card.   tks

Julian

Moderator

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Spotify premium not activated

I paid Dragonpay for a month subscription to Spotify Premium. The payment was verified on the same day, however, still not activated after 4 days now.

Newbie

I paid Dragonpay for a month subscription to Spotify Premium. The payment was verified on the same day, however, still not activated after 4 days now.

filippe2

Newbie

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card has been charged for double for 6 months

Hi!I just realized that Spotify has been charging me double for six months. One payment through Paypal and other through Itunes, for the same account. I need to get my money back, or at least be free or charge for the next six months (since I already...

Newbie

Hi! I just realized that Spotify has been charging me double for six months. One payment through Paypal and other through Itunes, for the same account. I need to get my money back, or at least be fr...

Julian

Moderator

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

didn't receive pin number to premium via sms

Clicked on "GO PREMIUM" in Spotify>Settings and chose mode of payment. Chose Globe as service provider and entered my phone number and clicked on continue. However, i did not receive any sms for the pin to confirm my payment for the premium. Waited f...

Newbie

Clicked on "GO PREMIUM" in Spotify>Settings and chose mode of payment. Chose Globe as service provider and entered my phone number and clicked on continue. However, i did not receive any sms for t...

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

3 months for 0.99€ Can't pay

So, it's my first subscription to Spotify premium, so I don't know how it works.I'm using Paypal to finish my transaction, but I can't pay, it always brings me to the main page (see picture) without getting the premium. Help Please

Newbie

So, it's my first subscription to Spotify premium, so I don't know how it works. I'm using Paypal to finish my transaction, but I can't pay, it always brings me to the main page (see picture) wi...

Maxim

Spotify Star

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

I CAN'T AVAIL THE 3 MONTHS SUBSCRIPTION FOR ONLY 129

Why I can't avail the premium for onky 129 pesos but my balance is 130. Once I avail they said that I already registered with different promo and so on but I can't solve the problem I don't know what to do.

Newbie

Why I can't avail the premium for onky 129 pesos but my balance is 130. Once I avail they said that I already registered with different promo and so on but I can't solve the problem I don't know what...

Maxim

Spotify Star

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Premium membership not showing

My premium payment has processed but my application is still showing free and playing advertisements

Newbie

My premium payment has processed but my application is still showing free and playing advertisements

225 Views

0 replies

0 likes

  • 225 Views
  • 0 replies
  • 0 likes

Desconto estudante

Meu documento da faculdade foi verificado com sucesso mas quando clico no link, pede novamente para enviar documentação.

Newbie

Meu documento da faculdade foi verificado com sucesso mas quando clico no link, pede novamente para enviar documentação.

Bittencourt

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Promoção de 3 meses por R$1,99

Tenho Premium pagando 16.90. porém como tem essa promoção d 1.99 por 3 meses, como faço para aproveitar? Ou clientes nao tem nenhuma vantagem para continuar? Senão vou cancelar a conta e fazer d novo

Newbie

Tenho Premium pagando 16.90. porém como tem essa promoção d 1.99 por 3 meses, como faço para aproveitar? Ou clientes nao tem nenhuma vantagem para continuar? Senão vou cancelar a conta e fazer d novo

Bittencourt

Spotify Star

1099 Views

1 replies

0 likes

  • 1099 Views
  • 1 replies
  • 0 likes

Premium membership confirmation

I havent entered a postcode when i became a premium member, but now it is asking my familu to confirm with a postal code. What do i do?

Visitor

I havent entered a postcode when i became a premium member, but now it is asking my familu to confirm with a postal code. What do i do?

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

How do I change my a account to UK?

Hi I would like to upgrade my account, but it appears to be in another language? Posibly Turkish. Does anyone know how to change to UK Acc?

Newbie

Hi I would like to upgrade my account, but it appears to be in another language? Posibly Turkish. Does anyone know how to change to UK Acc?

Maxim

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes