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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146832 Views

69 replies

10 likes

Premium for Family
  • 146832 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92311 Views

89 replies

4 likes

  • 92311 Views
  • 89 replies
  • 4 likes

Paid 0,99 for 3 months

hello guys 3 days ago i bought spotify premium with the 3 months for 0,99 promotion but when i wanted to check my premium status i saw that my spotify runs out 16-06-17 even though i paid for it on 13-06-17. Is this a glitch or is this supposed to ha...

Casual Listener

hello guys  3 days ago i bought spotify premium with the 3 months for 0,99 promotion but when i wanted to check my premium status i saw that my spotify runs out 16-06-17 even though i paid for ...

Maxim

Spotify Star

496 Views

4 replies

1 likes

  • 496 Views
  • 4 replies
  • 1 likes

My account was disabled

Hi.My account was disabled due to billing problems. I want to access and my user name and password when I click Lgin it says "Ops, something went wrong. Try again later". In the spotify app it says "Error code 3". If i want to reset my password, it s...

Newbie

Hi. My account was disabled due to billing problems. I want to access and my user name and password when I click Lgin it says "Ops, something went wrong. Try again later". In the spotify app it...

Bittencourt

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Get old receipts

I would like to get some older receipts from my payments. I can only get 9 months back. I would like to get 2 years back.

Newbie

I would like to get some older receipts from my payments. I can only get 9 months back. I would like to get 2 years back.

Bittencourt

Spotify Star

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Re: Paid 0,99 for 3 months

I have same problem, i payed by PaySafeCard

Casual Listener

I have same problem, i payed by PaySafeCard

piekarzelo

Casual Listener

324 Views

2 replies

0 likes

  • 324 Views
  • 2 replies
  • 0 likes

Subscription changed from £4.99 to £9.99

My accounthas changed from student £4.99 to £9.99 for no reason and now wont let me switch it back. HELP

Casual Listener

My accounthas changed from student £4.99 to £9.99 for no reason and now wont let me switch it back. HELP

kejt_

Community Legend

473 Views

3 replies

0 likes

  • 473 Views
  • 3 replies
  • 0 likes

Want to cancel

I want to cancel my prescription to this but don't know how because they charged me .99 for something I can't even download so stupid

Newbie

I want to cancel my prescription to this but don't know how because they charged me .99 for something I can't even download so stupid

tariikab

Casual Listener

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Won't let me use free spotify for starbuck partners

I no longer have a premium subscription, however when I try to use the link for free premium for starbuck partners it says I can't because I already have a subscription.

Casual Listener

I no longer have a premium subscription, however when I try to use the link for free premium for starbuck partners it says I can't because I already have a subscription.

kielhooker

Casual Listener

657 Views

6 replies

0 likes

  • 657 Views
  • 6 replies
  • 0 likes

Pago en linea con bbva bancomer

Hola quiero cambiarme a premium por eso mismo pense en hacer un cargo a mi tarjeta de débito y por eso lo realice co. Una transferencia el problema es que no da de alta el servicio y en mi cuenta ya aparece el pago... Que debo realizar para poder dar...

Newbie

Hola quiero cambiarme a premium por eso mismo pense en hacer un cargo a mi tarjeta de débito y por eso lo realice co. Una transferencia el problema es que no da de alta el servicio y en mi cuenta ya ...

2658 Views

0 replies

1 likes

  • 2658 Views
  • 0 replies
  • 1 likes

Need a response - Family Premium problem

I have posted twice already with no response to my problem. After starting the Family Premium plan, my family members are not all able to use it, even after accepting the invitation. It is still showing that they are in the FREE subscription. I was b...

Casual Listener

I have posted twice already with no response to my problem. After starting the Family Premium plan, my family members are not all able to use it, even after accepting the invitation. It is still show...

JamesHelps

Roadie

587 Views

1 replies

0 likes

contact
Family Plan
Help
Premium
response needed
Subscription
  • 587 Views
  • 1 replies
  • 0 likes

Subscription disappeared

Hello,The premium subscription was paid for on 6/12 and yesterday the account status says that it's the free version only. What happened?Thanks,Ed

Newbie

Hello, The premium subscription was paid for on 6/12 and yesterday the account status says that it's the free version only. What happened? Thanks, Ed  

JamesHelps

Roadie

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Cancelled subscription, but still billed

I cancelled my Spotify Premium subscription before the next billing cycle, but then a week or so later I was billed the subscription fee. However, my account did not recieve premium access. I had an account in the past that was tied to a Facebook acc...

Casual Listener

I cancelled my Spotify Premium subscription before the next billing cycle, but then a week or so later I was billed the subscription fee. However, my account did not recieve premium access. I had an ...

JamesHelps

Roadie

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

cancelled but still was charged

I cancelled my subscription sometime earlier this month, maybe as long ago as May. on 6/14/17 I was charged $9.99. I'm not sure why I would be charged for a new month when I had cancelled already?

Newbie

I cancelled my subscription sometime earlier this month, maybe as long ago as May.  on 6/14/17 I was charged $9.99.  I'm not sure why I would be charged for a new month when I had cancelled...

JamesHelps

Roadie

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

No puedo pagar premium

Ayudenme, ya que no puedo suscribirme a premium, metí más de 2 tc y no puedo pagar.

Casual Listener

Ayudenme, ya que no puedo suscribirme a premium, metí más de 2 tc y no puedo pagar.

Mariel8

Casual Listener

307 Views

2 replies

0 likes

  • 307 Views
  • 2 replies
  • 0 likes

Changing payment of Premium

Hi, I am currently enrolled in Premium, billed through my credit card. However I found out my post paid line through my mobile provider (Globe Philippines) entitles me to free Spotify. How do I change it to be billed through my service provider?

Newbie

Hi, I am currently enrolled in Premium, billed through my credit card. However I found out my post paid line through my mobile provider (Globe Philippines) entitles me to free Spotify. How do I chang...

ChristabelEd

Newbie

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Premium Subscription

I grabbed the 129 for 3 months promo today, but after my payment made, i checked my subscription and it will expire next month? What happened?I know it's only 129, but its not about money i spent. Hope you understand.

Newbie

I grabbed the 129 for 3 months promo today, but after my payment made, i checked my subscription and it will expire next month? What happened? I know it's only 129, but its not about money i spent. ...

Kevinkenjhy

Newbie

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice per month someone help

I tried to upgrade my perimum I was trying to do the student but it wouldnt vertify that i was a student so i decide just to do the regular subscription which is $9.99. I just checked my bank account that it charged me twice one for the student subsc...

Newbie

I tried to upgrade my perimum I was trying to do the student but it wouldnt vertify that i was a student so i decide just to do the regular subscription which is $9.99. I just checked my bank account...

mlynne

Gig Goer

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

trouble paying

can´t pay , it doesn´t accept my credit cards, no one, what can i do? tro

Newbie

can´t pay , it doesn´t accept my credit cards, no one, what can i do? tro

LoganHelps

Composer

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Purchasing Gift - Page Not Found

Hi, I tried to purchase a Gift Card and after submitting the payment, it took me to a "page not found" screen. The payment has appeared on my account, but I am yet to have received an email with the gift card code.Could you please advise on how I can...

Newbie

Hi,    I tried to purchase a Gift Card and after submitting the payment, it took me to a "page not found" screen.  The payment has appeared on my account, but I am yet to have receiv...

osornios

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

I do have 2 bank cards and i don't know witch accounts i'm being charges fore

I am being charged for 2 premium accounts. which I do not know either the user name or password. is there any way to know which username on Spotify is linked up to my bank account.

Casual Listener

I am being charged for 2 premium accounts. which I do not know either the user name or password. is there any way to know which username on Spotify is linked up to my bank account.

osornios

Spotify Star

617 Views

3 replies

0 likes

Account
Security
Subscription
  • 617 Views
  • 3 replies
  • 0 likes

I can not get premium membership

I can not get membership from Turkey and I get this error

Newbie

I can not get membership from Turkey and I get this error

Santi94

Newbie

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes