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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 184265 Views
  • 116 replies
  • 12 likes
  • 184265 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20920 Views
  • 28 replies
  • 4 likes
  • 20920 Views
  • 28 replies
  • 4 likes

Can the 3 Month 99 cent offer be used for the Family Plan?

Hello, My family would like to try the family plan. Can the 99 cent offer for 3 months be used with the family plan or should we each sign up for the 99 cent plan and then cancel and resign-up for the family plan later? Thanks

  • Newbie
  • Hello,   My family would like to try the family plan. Can the 99 cent offer for 3 months be used with the family plan or should we each sign up for the 99 cent plan and then cancel and resign-...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Question about loosing playlists when changing country

Hi- I have heard from friends (and seen in on community board) that people used to lose their playlists when they changed the country associated with their account. Everything I have heard and read was from a few years ago.I need to update my credit ...

  • Newbie
  • Hi- I have heard from friends (and seen in on community board) that people used to lose their playlists when they changed the country associated with their account. Everything I have heard and read w...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Charged but no access to Premium

Hi I was charged 9,99 euros on my CC but don't have access to Premium and can't cancel the paymentsAny solution?????

  • Visitor
  • Hi  I was charged 9,99 euros on my CC but don't have access to Premium and can't cancel the payments Any solution?????
  • Robert_W
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Spotfy premium not getting the full month for my money

I buy spotfy all the time but never get the full month of my contract and I have been using spotfy premium since got my first phone years ago so if the mangers of spotfy premium are reading this plz phone me to explain why I am not getting my full mo...

  • Casual Listener
  • I buy spotfy all the time but never get the full month of my contract and I have been using spotfy premium since got my first phone years ago so if the mangers of spotfy premium are reading this plz ...
  • Robert_W
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

How to Change From Premium to Student Premium (US)

So I'm strapped for cash, but I'm also a student now (go figure)! How do I change my existing account from a regular Premium account to a Student Premium account? I've got my college ID and whatnot. Thanks!

  • Newbie
  • So I'm strapped for cash, but I'm also a student now (go figure)! How do I change my existing account from a regular Premium account to a Student Premium account? I've got my college ID and whatnot.&...
  • feelikeastrangr
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

The payment is not correct

The ad shows the premium price for 3 months is 0.99 while I was charged for 9.99

  • Casual Listener
  • The ad shows the premium price for 3 months is 0.99 while I was charged for 9.99
  • Maxim
  • Spotify Star
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

Payment

Me reclaman un pago que ya se me debitó automáticamente en mi tarjeta de crédito

  • Newbie
  • Me reclaman un pago que ya se me debitó automáticamente en mi tarjeta de crédito
  • Pari_96
  • Newbie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Family Plan

I have just upgraded my premium account to a Family plan. I have invited my daughter who was a previous premium user, however, she has had to sogn in using a new login sent my Spotify so has lost all her playlists. Why can't she just log-in uner her ...

  • Newbie
  • I have just upgraded my premium account to a Family plan. I have invited my daughter who was a previous premium user, however, she has had to sogn in using a new login sent my Spotify so has lost all...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

The 3 Month Trial.

I wanted to try the 3 Month Trial for one Month. But in my Spotify the say i have one Month time. I pay with Paysafecard.

  • Newbie
  • I wanted to try the 3 Month Trial for one Month. But in my Spotify the say i have one Month time. I pay with Paysafecard.
  • Maxim
  • Spotify Star
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

the payment isn't working

I did the upgrade for the premium version, but it's still free

  • Casual Listener
  • I did the upgrade for the premium version, but it's still free
  • Ch4n3l
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

I can't get Spotify Premium

I would like to subscribe to Spotify premium but, I can't. There are so much info about credit card payment but I would like to subscribe by paying through the app.

  • Newbie
  • I would like to subscribe to Spotify premium but, I can't. There are so much info about credit card payment but I would like to subscribe by paying through the app.
  • OptimuzKrice
  • Roadie
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

premium account but still advertisements etc

I pay for a premium account every month, but in my settings it says I still have free account. I still can't skip songs or download them and listen them without wifi. Can anyone help me?

  • Newbie
  • I pay for a premium account every month, but in my settings it says I still have free account. I still can't skip songs or download them and listen them without wifi. Can anyone help me?
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

How to subscribe for premium using ITunes Gift Card?

Hi I'm super confused and I'm so unsure of how to subscribe for premium using ITunes Gift Card. Some people say it is possible and there are some way. However, the thing is that I can't see the the word "subscription" after I log in into my Icloud...

  • Casual Listener
  • Hi I'm super confused and I'm so unsure of how to subscribe for premium using ITunes Gift Card. Some people say it is possible and there are some way. However, the thing is that I can't see the the w...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Still getting charged after cancelling

Help! I closed my Spotify account because I could not find out how to stop getting charged after declining a paid subscription. I am still getting charged and am thinking of cancelling my credit card to make it stop! Any suggestions?

  • Visitor
  • Help! I closed my Spotify account because I could not find out how to stop getting charged after declining a paid subscription. I am still getting charged and am thinking of cancelling my credit card...
  • Maxim
  • Spotify Star
  • 522 Views
  • 7 replies
  • 0 likes
  • 522 Views
  • 7 replies
  • 0 likes

Solved!! Both on iphone and android same account

I'm thinking about getting Premium, but I've got both an iphone and an android. Is the same account valid for both devices?

  • Casual Listener
  • I'm thinking about getting Premium, but I've got both an iphone and an android. Is the same account valid for both devices?
  • MousikeTechne
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Solved!! Discount for High school students help

Okay, so i was trying to buy the high school discount but what i didn't was that you need to be a high school student... I am currently going on the "Boarding school" Svenstrup efterskole but it didn't take that so i just took a random high school an...

  • Newbie
  • Okay, so i was trying to buy the high school discount but what i didn't was that you need to be a high school student... I am currently going on the "Boarding school" Svenstrup efterskole but it didn...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Subscription

I cant subscribe by means of using smart load.

  • Newbie
  • I cant subscribe by means of using smart load.
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

I never bought premium, so I decieded to get the 0,99€ offer

hey there, every time I click on the 0,99€ offer and pay with pay pal,it returns to the offer page and nothing happend.No transaction, no premium.I tried this on other devices but nothing happend.

  • Casual Listener
  • hey there, every time I click on the 0,99€ offer and pay with pay pal, it returns to the offer page and nothing happend. No transaction, no premium. I tried this on other devices but nothing happe...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Additional charge / Cargo adicional

Hace 2 días (lunes) me suscribí a Spotify Premium por 0.99 soles, sin embargo, me han hecho un cargo adicional de $ 0.30 a mi tarjeta. Quisiera saber a que se debe eso? This Monday I subscribed to Spotify Premium for 0.99 soles, however, I have been ...

  • Newbie
  • Hace 2 días (lunes) me suscribí a Spotify Premium por 0.99 soles, sin embargo, me han hecho un cargo adicional de $ 0.30 a mi tarjeta. Quisiera saber a que se debe eso?   This Monday I subscri...
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes